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Presenter Matali Nicholas Puteho u

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Presentation on theme: "Presenter Matali Nicholas Puteho u"— Presentation transcript:

1 Presenter Matali Nicholas Puteho u3026183
7196 Social Informatics PG A study case over the use of twitter on running ACT Cabinet meeting Katy Gallagher comes to grips with the art of tweeting at the Virtual Community Cabinet event. Photo by Silas Brown (2011) Presenter Matali Nicholas Puteho u

2 Outline Case study research Literature review Research method
Data collection and analysis Communicative practice framework Findings Type of conversation that occurred Analysis of the tweets Event 1 Analysis of the tweets Event 2 Results - Communicative practices framework/results Conclusion References

3 The case organisation The ACT Government.
Cabinet usually meets weekly to discuss matters that have significant implications for the Territory, communities, business and individuals. It makes critical decisions on topics such as: law reform significant policy initiatives release of discussion papers and intergovernmental agreements, as well as important appointments to government boards and committees.

4 Data collection and analysis
Data was collected by using twapperkeeper with the hashtag #actvcc for two days. (thanks to Craig Thomler blog) Two types of tweets were collected to gain an understanding of the communicative practices frame work with Twitter. 299 tweets collected for the 27 July 2011 and 503 individual tweets for the 30 August 2011.

5 Literature review Tweet the Debates Community Cabinets
This article analysed the content of over 6,000 posts from all members of Congress using the site. The results showed that Congress people are primarily using Twitter to disperse information, particularly links to news articles about themselves and to their blog posts and to report on their daily activities. This article focused on the use of Twitter during the 2008 Presidential Debates. Level of twitter activity serves as a predictor of changes in topics in the media event. conversational cues can classify the key players in the media Community Cabinets Community Cabinets were introduced by the Queensland Labor government in 1998

6 Research method The case study research investigated the use of twitter on running ACT Cabinet meeting. The research followed two processes. Analysis of tweets for the 27/July/2011 and 20 August 2011 using both qualitative and qualitative method. Analysis of communicative practices framework The aim is to understand the communicative practices framework used (Campbell & Kecmanovic 2010).

7 Communicative practice framework
Source: (Campbell & Kecmanovic 2010).

8 Findings Outcomes from ACT Virtual Community Cabinet, 20 August 2011
Outcomes from ACT Virtual Community Cabinet, 27 July 2011 200 participants 503 individual tweets for the 20 August 2011 Issues discussed 1. Transport - light rail, buses, speed limits and bus routes. 2. Health - nurses pay 3. Community sector - affordable housing, Giralang shop, Gungahlin facilities; 4. Education - DET Twitter and Facebook use, teachers' pay Housing affordability Local bus service - related to transport Public transport. Freedom of Information Health Much debated was syringes for prisoners & 60% of prisoners testing positive for Hepatitis C. Birth centres were also mentioned a few Green initiatives, Solar, affordability suitability and government housing

9 Type of conversation that occurred

10 Analysis of the tweets Event 1
299 tweets throughout the event, 97 (32%) were questions and 53 (18%) were Ministerial answers. The Cabinet Ministers responded to 55% of the questions and answered at a rate of almost one response per minute over the 65 minute long event. Another 51 tweets (17%) were directional - many alerting people to the start, middle and end of the event or retweeting Ministerial answers. 28 tweets (9%) were action requests which directly asked or told the government to take a specific step or decision. 33 (11%) of tweets were statements, providing information or a view without any direct question or action request. There were 18 tweets (6%) expressing thanks for the event or actions of the government. Finally there were only 19 tweets (6%) that were spurious (sorry to the dolphins, the peacocks and James Scullin).

11 Analysis of the tweets Event 2

12 Communicative practices framework/results

13 Further findings Based on the collected tweets, further observation can be made as follows: there was no clear format set for questions or for responses. very difficult to identify who Ministers were responding to and there were some big questions left unanswered. most participants left reasonably happy and several asked for further events (though using a broader set of social media tools). ACT government promised to develop its social media and Government 2.0 sophistication, tapping into the experiences of other states (such as Victoria and Queensland) and within the Australian government. Based on the collected tweets, further observation can be made as follows: The Virtual Community Cabinet was successful looking over the event was quite disordered, with no clear format set for questions or for responses. It was often very difficult to identify who Ministers were responding to and there were some big questions left unanswered. Most participants left reasonably happy and several asked for further events (though using a broader set of social media tools). ACT government promised to develop its social media and Government 2.0 sophistication, tapping into the experiences of other states (such as Victoria and Queensland) and within the Australian government. Many Canberrans engaged in the live discussion welcomed the initiative and opportunity to meet online. Despite being relatively new to Twitter, Chief Minister Katy Gallagher ended the discussion by saying: thanks tweeps its been an experience. lots to learn... personally I think it was good. keep in touch. Ms Gallagher said she is keen for more virtual community cabinet meetings in future given the level of interest, albeit in a slightly different format. The ACT Government is looking at how they use different social media forums given trends and welcomed ideas and feedback following the trial: the first of its kind in Australia.

14 Conclusion The paper provide a better understanding on the use of twitter that gives an opportunity to the community to share they opinion and for the ACT Government to promote their government policy in helping the community. Limitations. The data collected was limited to the first ACT virtual community Cabinet #1 27/July/2011 and data for ACT virtual community Cabinet #2 20/August/2011 was minimum. It would be better to carry out other tweets sets of data for the second ACT virtual community Cabinet so that we have a better understanding the communicative practice framework of that event The paper thus contributed in gaining a better understanding of the use of twitter that gives an opportunity to the community to share they opinion and for the ACT Government to promote their government policy in helping the community. Limitations. The data collected was limited to the first ACT virtual community Cabinet #1 27/July/2011 and data for ACT virtual community Cabinet #2 20/August/2011 was minimum. It would be better to carry out other tweets sets of data for the second ACT virtual community Cabinet so that we have a better understanding the communicative practice framework of that event

15 References ABC News. meeting/ ABC News. meeting-twitter/ accessed 15 October 2011  Alam L & Lucas R (2011) Tweeting Government: A case of Australian government use of Twitter ASCA (2011) forthcoming Barry, D ‘Should community cabinets be part of democracy’s furniture viewed 25 October cabinets-be-part-of.html Campbell J & Kecmanovic D.C (2010) Communicative practices in an online financial forum during abnormal stock market behavior Information & Management Vol 48 no 2011 pp D. Cecez-Kecmanovic, C. Webb, Towards a communicative model of collaborative web-mediated learning, Australian Journal of Educational Technology 16 (1), 2000, pp. 73–85. Thomler , Gov 2.0 Blog community-cabinet-2.html accessed 10 September 2011

16 Thank you


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