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7196 Social Informatics PG7196 Social Informatics PGPresenter Matali Nicholas Puteho u3026183 A study case overA study case over the use of twitter on.

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Presentation on theme: "7196 Social Informatics PG7196 Social Informatics PGPresenter Matali Nicholas Puteho u3026183 A study case overA study case over the use of twitter on."— Presentation transcript:

1 7196 Social Informatics PG7196 Social Informatics PGPresenter Matali Nicholas Puteho u A study case overA study case over the use of twitter on running ACT Cabinet meetingthe use of twitter on running ACT Cabinet meeting Katy Gallagher comes to grips with the art of tweeting at the Virtual Community Cabinet event. Photo by Silas Brown (2011)

2 Outline  Case study research  Literature review  Research method  Data collection and analysis  Communicative practice framework  Findings - Type of conversation that occurred - Analysis of the tweets Event 1 - Analysis of the tweets Event 2  Results - Communicative practices framework/results  Conclusion  References

3 The case organisationThe case organisation The ACT Government. Cabinet usually meets weekly to discuss matters that have significant implications for the Territory, communities, business and individuals. It makes critical decisions on topics such as:  law reform  significant policy initiatives  release of discussion papers and intergovernmental agreements, as well as important appointments to government boards and committees.

4 Data collection and analysisData collection and analysis  Data was collected by using twapperkeeper with the hashtag #actvcc for two days. (thanks to Craig Thomler blog)  Two types of tweets were collected to gain an understanding of the communicative practices frame work with Twitter.  299 tweets collected for the 27 July 2011 and 503 individual tweets for the 30 August 2011.

5 Literature reviewLiterature review Tweet the Debates This article focused on the use of Twitter during the 2008 Presidential Debates. Level of twitter activity serves as a predictor of changes in topics in the media event. conversational cues can classify the key players in the media Community Cabinets Community Cabinets were introduced by the Queensland Labor government in 1998 This article analysed the content of over 6,000 posts from all members of Congress using the site. The results showed that Congress people are primarily using Twitter to disperse information, particularly links to news articles about themselves and to their blog posts and to report on their daily activities.

6 Research methodResearch method The case study research investigated the use of twitter on running ACT Cabinet meeting. The research followed two processes.  Analysis of tweets for the 27/July/2011 and 20 August 2011 using both qualitative and qualitative method.  Analysis of communicative practices framework The aim is to understand the communicative practices framework used (Campbell & Kecmanovic 2010).

7 Communicative practice frameworkCommunicative practice framework Source: (Campbell & Kecmanovic 2010).

8 Findings Outcomes from ACT Virtual Community Cabinet, 27 July 2011 Outcomes from ACT Virtual Community Cabinet, 20 August participants503 individual tweets for the 20 August 2011 Issues discussed 1. Transport - light rail, buses, speed limits and bus routes. 2. Health - nurses pay 3. Community sector - affordable housing, Giralang shop, Gungahlin facilities; 4. Education - DET Twitter and Facebook use, teachers' pay Issues discussed 1.Housing affordability 2.Local bus service - related to transport 3.Public transport. 4.Freedom of Information 5.Health 6.Much debated was syringes for prisoners & 60% of prisoners testing positive for Hepatitis C. 7.Birth centres were also mentioned a few 8.Green initiatives, Solar, affordability suitability and government housing

9 Type of conversation that occurredType of conversation that occurred

10 Analysis of the tweets Event 1Analysis of the tweets Event 1  299 tweets throughout the event, 97 (32%) were questions and 53 (18%) were Ministerial answers.  The Cabinet Ministers responded to 55% of the questions and answered at a rate of almost one response per minute over the 65 minute long event.  Another 51 tweets (17%) were directional - many alerting people to the start, middle and end of the event or retweeting Ministerial answers.  28 tweets (9%) were action requests which directly asked or told the government to take a specific step or decision. 33 (11%) of tweets were statements, providing information or a view without any direct question or action request.  There were 18 tweets (6%) expressing thanks for the event or actions of the government.  Finally there were only 19 tweets (6%) that were spurious (sorry to the dolphins, the peacocks and James Scullin).

11 Analysis of the tweets Event 2Analysis of the tweets Event 2

12 Communicative practices framework/resultsCommunicative practices framework/results

13 Further findingsFurther findings Based on the collected tweets, further observation can be made as follows:  there was no clear format set for questions or for responses.  very difficult to identify who Ministers were responding to and there were some big questions left unanswered.  most participants left reasonably happy and several asked for further events (though using a broader set of social media tools).  ACT government promised to develop its social media and Government 2.0 sophistication, tapping into the experiences of other states (such as Victoria and Queensland) and within the Australian government.

14 Conclusion The paper provide a better understanding on the use of twitter that gives an opportunity to the community to share they opinion and for the ACT Government to promote their government policy in helping the community. Limitations. The data collected was limited to the first ACT virtual community Cabinet #1 27/July/2011 and data for ACT virtual community Cabinet #2 20/August/2011 was minimum. It would be better to carry out other tweets sets of data for the second ACT virtual community Cabinet so that we have a better understanding the communicative practice framework of that event

15 References  ABC News. meeting/ ABC News. meeting/  ABC News. meeting-twitter/ accessed 15 October 2011 /community-cabinet- meeting-twitter/  Alam L & Lucas R (2011) Tweeting Government: A case of Australian government use of Twitter ASCA (2011) forthcoming  Barry, D ‘Should community cabinets be part of democracy’s furniture viewed 25 October cabinets-be-part-of.html cabinets-be-part-of.html  Campbell J & Kecmanovic D.C (2010) Communicative practices in an online financial forum during abnormal stock market behavior Information & Management Vol 48 no 2011 pp  D. Cecez-Kecmanovic, C. Webb, Towards a communicative model of collaborative web-mediated learning, Australian Journal of Educational Technology 16 (1), 2000, pp. 73–85.  Thomler, Gov 2.0 Blog community-cabinet-2.html accessed 10 September 2011 community-cabinet-2.html

16  Thank you

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