Presentation on theme: "Presenter Matali Nicholas Puteho u"— Presentation transcript:
1 Presenter Matali Nicholas Puteho u3026183 7196 Social Informatics PGA study case overthe use of twitter on running ACT Cabinet meetingKaty Gallagher comes to grips with the art of tweeting at the Virtual Community Cabinet event. Photo by Silas Brown (2011)PresenterMatali Nicholas Puteho u
2 Outline Case study research Literature review Research method Data collection and analysisCommunicative practice frameworkFindingsType of conversation that occurredAnalysis of the tweets Event 1Analysis of the tweets Event 2Results- Communicative practices framework/resultsConclusionReferences
3 The case organisation The ACT Government. Cabinet usually meets weekly to discuss matters that have significant implications for the Territory, communities, business and individuals.It makes critical decisions on topics such as:law reformsignificant policy initiativesrelease of discussion papers and intergovernmental agreements, as well as important appointments to government boards and committees.
4 Data collection and analysis Data was collected by using twapperkeeper with the hashtag #actvcc for two days. (thanks to Craig Thomler blog)Two types of tweets were collected to gain an understanding of the communicative practices frame work with Twitter.299 tweets collected for the 27 July 2011 and 503 individual tweets for the 30 August 2011.
5 Literature review Tweet the Debates Community Cabinets This article analysed the content of over 6,000 posts from all members of Congress using the site. The results showed that Congress people are primarily using Twitter to disperse information, particularly links to news articles about themselves and to their blog posts and to report on their daily activities.This article focused on the use of Twitterduring the 2008 Presidential Debates.Level of twitter activity serves as a predictor of changes in topics in the media event.conversational cues can classify the key players in the mediaCommunity CabinetsCommunity Cabinets were introduced by the Queensland Labor government in 1998
6 Research methodThe case study research investigated the use of twitter on running ACT Cabinet meeting. The research followed two processes.Analysis of tweets for the 27/July/2011 and 20 August 2011 using both qualitative and qualitative method.Analysis of communicative practices frameworkThe aim is to understand the communicative practices framework used (Campbell & Kecmanovic 2010).
7 Communicative practice framework Source: (Campbell & Kecmanovic 2010).
8 Findings Outcomes from ACT Virtual Community Cabinet, 20 August 2011 Outcomes from ACT Virtual Community Cabinet, 27 July 2011200 participants503 individual tweets for the 20 August 2011Issues discussed1. Transport - light rail, buses, speed limits and bus routes.2. Health - nurses pay3. Community sector - affordable housing, Giralang shop, Gungahlin facilities;4. Education - DET Twitter and Facebook use, teachers' payHousing affordabilityLocal bus service - related to transportPublic transport.Freedom of InformationHealthMuch debated was syringes for prisoners & 60% of prisoners testing positive for Hepatitis C.Birth centres were also mentioned a fewGreen initiatives, Solar, affordability suitability and government housing
10 Analysis of the tweets Event 1 299 tweets throughout the event, 97 (32%) were questions and 53 (18%) were Ministerial answers.The Cabinet Ministers responded to 55% of the questions and answered at a rate of almost one response per minute over the 65 minute long event.Another 51 tweets (17%) were directional - many alerting people to the start, middle and end of the event or retweeting Ministerial answers.28 tweets (9%) were action requests which directly asked or told the government to take a specific step or decision. 33 (11%) of tweets were statements, providing information or a view without any direct question or action request.There were 18 tweets (6%) expressing thanks for the event or actions of the government.Finally there were only 19 tweets (6%) that were spurious (sorry to the dolphins, the peacocks and James Scullin).
13 Further findingsBased on the collected tweets, further observation can be made as follows:there was no clear format set for questions or for responses.very difficult to identify who Ministers were responding to and there were some big questions left unanswered.most participants left reasonably happy and several asked for further events (though using a broader set of social media tools).ACT government promised to develop its social media and Government 2.0 sophistication, tapping into the experiences of other states (such as Victoria and Queensland) and within the Australian government.Based on the collected tweets, further observation can be made as follows:The Virtual Community Cabinet was successful looking over the event was quite disordered, with no clear format set for questions or for responses. It was often very difficult to identify who Ministers were responding to and there were some big questions left unanswered.Most participants left reasonably happy and several asked for further events (though using a broader set of social media tools).ACT government promised to develop its social media and Government 2.0 sophistication, tapping into the experiences of other states (such as Victoria and Queensland) and within the Australian government.Many Canberrans engaged in the live discussion welcomed the initiative and opportunity to meet online.Despite being relatively new to Twitter, Chief Minister Katy Gallagher ended the discussion by saying: thanks tweeps its been an experience. lots to learn... personally I think it was good. keep in touch.Ms Gallagher said she is keen for more virtual community cabinet meetings in future given the level of interest, albeit in a slightly different format.The ACT Government is looking at how they use different social media forums given trends and welcomed ideas and feedback following the trial: the first of its kind in Australia.
14 ConclusionThe paper provide a better understanding on the use of twitter that gives an opportunity to the community to share they opinion and for the ACT Government to promote their government policy in helping the community.Limitations.The data collected was limited to the first ACT virtual community Cabinet #1 27/July/2011 and data for ACT virtual community Cabinet #2 20/August/2011 was minimum.It would be better to carry out other tweets sets of data for the second ACT virtual community Cabinet so that we have a better understanding the communicative practice framework of that eventThe paper thus contributed in gaining a better understanding of the use of twitter that gives an opportunity to the community to share they opinion and for the ACT Government to promote their government policy in helping the community.Limitations.The data collected was limited to the first ACT virtual community Cabinet #1 27/July/2011 and data for ACT virtual community Cabinet #2 20/August/2011 was minimum.It would be better to carry out other tweets sets of data for the second ACT virtual community Cabinet so that we have a better understanding the communicative practice framework of that event
15 ReferencesABC News. meeting/ABC News. meeting-twitter/ accessed 15 October 2011 Alam L & Lucas R (2011) Tweeting Government: A case of Australian government use of Twitter ASCA (2011) forthcomingBarry, D ‘Should community cabinets be part of democracy’s furniture viewed 25 October cabinets-be-part-of.htmlCampbell J & Kecmanovic D.C (2010) Communicative practices in an online financial forum during abnormal stock market behavior Information & Management Vol 48 no 2011 ppD. Cecez-Kecmanovic, C. Webb, Towards a communicative model of collaborative web-mediated learning, Australian Journal of Educational Technology 16 (1), 2000, pp. 73–85.Thomler , Gov 2.0 Blog community-cabinet-2.html accessed 10 September 2011