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Presentation on theme: "B USINESS I MPROVEMENT S TRATEGY O VERVIEW Chris Coles V1.04 provided by"— Presentation transcript:


2 Proposed Improvement Model Strategy & Goals Employees Training and Support Reporting & measures Improvement tasks set and allocated to teams Balanced Score Card Culture Empowerment Responsibility Empowerment Responsibility Company Processes Customer/Market Requirements Meeting Customer/Market Requirements

3 Identify Improvement Activity Strategy & Goals Individual Improvement Tasks Balanced Score Card Annual review of and 12 month strategy Cross functional team decides and agrees goals for the coming year via the Balanced Score Card review: –Financial goals –Customer focused goals - What product, service, value items do we need to develop –Process improvement goals –Learning and growth goals - What skills do we need to develop? Cross functional team defines: Improvement tasks, measures and responsibilities

4 Reporting and Measures –Set regular disciplined high level reporting/measurement reviews –Share and promote monthly measures locally and with –Reported measures to be simple and minimal, but correct Training and Support Reporting and measures Improvement tasks progress Company Processes Customer/Market Requirements

5 Generating Improvement Momentum Include teams when deciding projects and measures Ensure management support for improvement activity and measures Identify and realise training and support needs Advertise success using newsletters and KPI boards Employees Training and Support Improvement tasks set and allocated to teams Empowerment Responsibility Empowerment Responsibility Company Processes

6 Expected Results Improved competitiveness, through: –Improved value for our customers –Improved value for our investors –Customer focused products and services –Quicker response time –Better products than our competition

7 Questions

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9 Copyright (C) 2011 Adaptive Business Management Systems Ltd. All rights reserved. This 'TermsOfUse' worksheet may not be modified, removed, or deleted. Limited Use Policy You may make archival copies and customize this template (the "Software") for personal use or for your company use. The customized template (with your specific personal or company information) may be used and shared within your company, but this template or any document including or derived from this template may NOT be sold, distributed, or placed on a public server such as the internet. No Warranties "THE SOFTWARE AND ANY RELATED DOCUMENTATION ARE PROVIDED TO YOU ""AS IS.""Adaptive Business Management Systems MAKES NO WARRANTIES, EXPRESS OR IMPLIED, AND EXPRESSLY DISCLAIMS ALLREPRESENTATIONS, ORAL OR WRITTEN, TERMS, CONDITIONS, AND WARRANTIES, INCLUDING BUT NOTLIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ANDNONINFRINGEMENT. WITHOUT LIMITING THE ABOVE YOU ACCEPT THAT THE SOFTWARE MAY NOT MEETYOUR REQUIREMENTS, OPERATE ERROR FREE, OR IDENTIFY ANY OR ALL ERRORS OR PROBLEMS, OR DOSO ACCURATELY. This Agreement does not affect any statutory rights you may have as a consumer." Limitation of Liability "IN NO EVENT SHALL Adaptive Business Management Systems BE LIABLE TO YOU, FOR ANY DAMAGES, INCLUDING ANY LOST PROFITS,LOST SAVINGS, OR ANY OTHER DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGESARISING FROM THE USE OR THE INABILITY TO USE THE SOFTWARE (EVEN IF WE OR AN AUTHORIZED DEALEROR DISTRIBUTOR HAS BEEN ADVISED OF THE POSSIBILITY OF THESE DAMAGES), OR ANY MISTAKES ANDNEGLIGENCE IN DEVELOPING THIS SOFTWARE, OR FOR ANY CLAIM BY ANY OTHER PARTY. THE ORGANIZATION, BUSINESS, OR PERSON USING THIS SOFTWARE BEARS ALL RISKS AND RESPONSIBILITY FOR THE QUALITY AND PERFORMANCE OF THIS SOFTWARE." Some states do not allow the limitation or exclusion of liability for incidental or consequential damages,so the above limitation may not apply to you. Terms of use

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