2Mission StatementThe Accounts Receivables Department is responsible for timely collection of unpaid freight charges for transportation services provided.
3Department Structure Tier One Tier Two Revenue Recovery 1st point of contactBegins calling on Day 31Account Aging/Demand Letter SentTier TwoProblem ResolutionEscalated Issues2nd Demand Letter SentRevenue RecoveryUncollectible Monies3rd party involvement
4Your Responsibilities SECURE SIGNED RATE AGREEMENTSENTER ACCURATE DATA INTO LEADSKNOW YOUR CUSTOMER’S BILLING REQUIREMENTSPROVIDE REQUIRED DOCUMENTATIONCOMMUNICATE CUSTOMER REQUIREMENTS TO BCOOR BROKER CARRIERCOMMUNICATE WITH A/RMONITOR YOUR AGING
5Rate Confirmation Sheet WRITTEN LOAD CONFIRMATION FROM YOUR CUSTOMER AGREEING TO A SPECIFIC RATEWhat else could be included??PalletsLoading/UnloadingTONU & DeadheadDetention & LayoverSpecial EquipmentPermits & EscortsExclusive UseExpedited Service/Team ServiceStop Offs/Out of Route MilesPer Diem
6Broker Confirmation Sheet You must notate specifically what the broker is required to provide, how much they will be paid and how much we can deduct for failure to comply.Without this, you and Landstar will be responsible for any charges unpaid by customer
7Customer Requirements WHAT ARE THEY?WHAT YOUR CUSTOMER REQUIRES FROM US TO PAY THE BILL…I.E. Bill of Lading/Proof of delivery; Customer reference number in BOL field; Lumper Receipt; etcWHY THEY ARE IMPORTANT:MISSING REQUIREMENTS RESULTING IN NON-PAYMENT CAN RESULT IN AGENCY DEDUCTIONSCOMMUNICATION IS KEY!!!!!!!!
8TAKE SMART, CALCULATED RISKS… Agent RiskWHAT IS IT?ANY AMOUNT BILLED OVER THE CREDIT LIMIT OR ANY AMOUNT BILLED TO A CUSTOMER WITH NO CREDITWHY IT IS IMPORTANT:BILLING LOADS AT AGENT RISK MAKES YOU ULTIMATELY RESPONSIBLE FOR THE FREIGHT CHARGES IF THE CUSTOMER REFUSES TO PAY….TAKE SMART, CALCULATED RISKS…
9Agent DeductionsCAN AN AGENT BE CHARGED BACK FOR LOADS COVERED UNDER A CREDIT LINE?YES!!!!!WHY????Agent Billing Mistakes (I.E. billing wrong customer; missing customer requirements)Unable to Provide Rate Confirmation SheetUnable to Meet Terms on Signed Rate Confirmation Sheet (for which customer short-pays the invoice)
10DO NOT HAUL WITHOUT A CONTRACT OR SIGNED RATE CONFIRMATION SHEET Money Savings GuidelinesDO NOT HAUL WITHOUT A CONTRACT OR SIGNED RATE CONFIRMATION SHEETDO NOT CONTINUE TO HAUL FOR CUSTOMERS THAT HAVE EXCEEDED THEIR CREDIT LIMITDO NOT HAUL AGENT RISKDO NOT BILL OUTSIDE OF CONTRACT TERMS
11What is Revenue Recovery? The Revenue Recovery team works to make every effort in recovering monies owed to Landstar but deemed uncollectible by the Tier 2 analyst.
12RR COLLECTION METHODS?10 Day Demand Letter (10DDL) May Be Sent to Debtor via Certified MailIf No Response to 10DDL, Debtor File Will Be Forwarded to Outside Collection AgencyIf Outstanding Receivables = Agent Risk at Time Load Was Moved, Agency Deductions Will Be Set UpIf Outside Collection Agency Is Able to Collect, The Agent Will Be Reimbursed Any Deductions Minus Collection Fees
13Questions? Comments? Phone Number: 800-241-7528 Presentations are customarily updated on a bi-annual basis (information is subject to change).