Presentation on theme: "1 Accounts Receivable 1/2013. Mission Statement The Accounts Receivables Department is responsible for timely collection of unpaid freight charges for."— Presentation transcript:
1 Accounts Receivable 1/2013
Mission Statement The Accounts Receivables Department is responsible for timely collection of unpaid freight charges for transportation services provided.
TTier One 1 st point of contact Begins calling on Day 31 Account Aging/Demand Letter Sent TTier Two Problem Resolution Escalated Issues 2nd Demand Letter Sent RRevenue Recovery Uncollectible Monies 3rd party involvement Department Structure
SECURE SIGNED RATE AGREEMENTS ENTER ACCURATE DATA INTO LEADS KNOW YOUR CUSTOMER’S BILLING REQUIREMENTS PROVIDE REQUIRED DOCUMENTATION COMMUNICATE CUSTOMER REQUIREMENTS TO BCO OR BROKER CARRIER COMMUNICATE WITH A/R MONITOR YOUR AGING Your Responsibilities
Rate Confirmation Sheet WRITTEN LOAD CONFIRMATION FROM YOUR CUSTOMER AGREEING TO A SPECIFIC RATE What else could be included?? o Pallets o Loading/Unloading o TONU & Deadhead o Detention & Layover o Special Equipment o Permits & Escorts o Exclusive Use o Expedited Service/Team Service o Stop Offs/Out of Route Miles o Per Diem
You must notate specifically what the broker is required to provide, how much they will be paid and how much we can deduct for failure to comply. Without this, you and Landstar will be responsible for any charges unpaid by customer Broker Confirmation Sheet
WHAT ARE THEY? WHAT YOUR CUSTOMER REQUIRES FROM US TO PAY THE BILL… I.E. Bill of Lading/Proof of delivery; Customer reference number in BOL field; Lumper Receipt; etc WHY THEY ARE IMPORTANT: MISSING REQUIREMENTS RESULTING IN NON-PAYMENT CAN RESULT IN AGENCY DEDUCTIONS COMMUNICATION IS KEY!!!!!!!! Customer Requirements
WHAT IS IT? ANY AMOUNT BILLED OVER THE CREDIT LIMIT OR ANY AMOUNT BILLED TO A CUSTOMER WITH NO CREDIT WHY IT IS IMPORTANT: BILLING LOADS AT AGENT RISK MAKES YOU ULTIMATELY RESPONSIBLE FOR THE FREIGHT CHARGES IF THE CUSTOMER REFUSES TO PAY…. TAKE SMART, CALCULATED RISKS… Agent Risk
CAN AN AGENT BE CHARGED BACK FOR LOADS COVERED UNDER A CREDIT LINE? YES!!!!! WHY???? o Agent Billing Mistakes (I.E. billing wrong customer; missing customer requirements) o Unable to Provide Rate Confirmation Sheet o Unable to Meet Terms on Signed Rate Confirmation Sheet (for which customer short-pays the invoice) Agent Deductions
DO NOT HAUL WITHOUT A CONTRACT OR SIGNED RATE CONFIRMATION SHEET DO NOT CONTINUE TO HAUL FOR CUSTOMERS THAT HAVE EXCEEDED THEIR CREDIT LIMIT DO NOT HAUL AGENT RISK DO NOT BILL OUTSIDE OF CONTRACT TERMS Money Savings Guidelines
The Revenue Recovery team works to make every effort in recovering monies owed to Landstar but deemed uncollectible by the Tier 2 analyst. What is Revenue Recovery?
10 Day Demand Letter (10DDL) May Be Sent to Debtor via Certified Mail If No Response to 10DDL, Debtor File Will Be Forwarded to Outside Collection Agency If Outstanding Receivables = Agent Risk at Time Load Was Moved, Agency Deductions Will Be Set Up If Outside Collection Agency Is Able to Collect, The Agent Will Be Reimbursed Any Deductions Minus Collection Fees RR COLLECTION METHODS?
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