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CONFLICT “Conflict is inevitable, but combat is optional.”

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Presentation on theme: "CONFLICT “Conflict is inevitable, but combat is optional.”"— Presentation transcript:

1 CONFLICT “Conflict is inevitable, but combat is optional.”

2 DEFINITION

3 TRANSITIONS IN CONFLICT THOUGHTS The Traditional View : The belief that all conflict is harmful and must be avoided. The Human Relations View : The belief that conflict has a natural occurrence and is inevitable. The Interactionist View : The belief that conflict is positive force and a necessity for a group to perform effectively.

4 T YPES OF CONFLICT

5 W HY C ONFLICT A RISES Type “A” Personality Vs. Type “B Personality

6 T YPE ”A” P ERSONALITY Highly Competitive Strong Personality Restless when inactive Seeks Promotion Punctual Thrives on deadlines Maybe jobs at once

7 T YPE “B” P ERSONALITY Works methodically Rarely competitive Enjoys leisure time Does not anger easily Does job well but doesn’t need recognition Easy-going

8 S OURCES OF CONFLICT IN ORGANISATIONS Differentiation Incompatible goals Scarce resources Ambiguous rules Task interdependence Communication problems

9 T HE C ONFLICT P ROCESS

10 S TAGE I: P OTENTIAL O PPOSITION OR I NCOMPATIBILITY Communication Semantic difficulties, misunderstandings, and “noise” Structure Size and specialization of jobs Jurisdictional clarity/ambiguity Member/goal incompatibility Leadership styles (close or participative) Reward systems (win-lose) Dependence/interdependence of groups Personal Variables Differing individual value systems Personality types

11 S TAGE II: C OGNITION AND P ERSONALIZATION Perceived Conflict Awareness by one or more parties of the existence of conditions that create opportunities for conflict to arise. Felt Conflict Emotional involvement in a conflict creating anxiety, tenseness, frustration, or hostility. Positive Feelings Negative Emotions Conflict Definition

12 S TAGE III: I NTENTIONS Intentions Decisions to act in a given way Cooperativeness: Attempting to satisfy the other party’s concerns. Assertiveness : Attempting to satisfy one’s own concerns.

13 D IMENSIONS OF C ONFLICT -H ANDLING I NTENTIONS

14 S TAGE III: I NTENTIONS ( CONT..) Competing A desire to satisfy one’s interests, regardless of the impact on the other party to the conflict. Collaborating A situation in which the parties to a conflict each desire to satisfy fully the concerns of all parties. Avoiding The desire to withdraw from or suppress a conflict.

15 S TAGE III: I NTENTIONS ( CONT …) Accommodating The willingness of one party in a conflict to place the opponent’s interests above his or her own. Compromising A situation in which each party to a conflict is willing to give up something.

16 S TAGE IV: B EHAVIOR Conflict Management The use of resolution and stimulation techniques to achieve the desired level of conflict.

17 C ONFLICT M ANAGEMENT T ECHNIQUES Conflict Resolution Techniques Super ordinate goals Expansion of resources Avoidance Smoothing Compromise Problem solving Authoritative command Altering the human variable Altering the structural variables

18 S TAGE V: O UTCOMES Functional Outcomes from Conflict Increased group performance Improved quality of decisions Stimulation of creativity and innovation Encouragement of interest and curiosity Provision of a medium for problem-solving Creation of an environment for self-evaluation and change Creating Functional Conflict Reward dissent and punish conflict avoiders.

19 S TAGE V: O UTCOMES ( CONT..) Dysfunctional Outcomes from Conflict Development of discontent Reduced group effectiveness Retarded communication Reduced group cohesiveness Infighting among group members overcomes group goals


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