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Practical Advice for Your Job Search

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1 Practical Advice for Your Job Search
Job Search Boot Camp Practical Advice for Your Job Search

2 Our Agenda Resume Fundamentals LinkedIn – Profile Development
Targeting and Due Diligence Employer-Facing Events Business Etiquette & Behavior

3 BCC Website business.ucdenver.edu/BCC

4 BCC Website

5 BCC Tools

6 BCC Resources

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10 Resume Fundamentals

11 Resume Fundamentals Resume Purpose Resume Styles
to develop and organize your ‘career story’ to elicit enough interest to get an interview Resume Styles Chronological – Preferred format Work history contains activities and experience - most recent job first Functional – Non-preferred format Separates activities and experience from work history – can frustrate the reader and create doubt

12 Resume Fundamentals Substance over style!
Resume Formatting – Go light on the formatting Keep your resume simple and easy to read Fonts should be no smaller than 10, no bigger than 12 Choose an easy to read font – Arial, Tahoma, Verdana – San Serif Fonts Stay away from underlining and italics No first or third-person Bullets over paragraphs

13 The Ribbon

14 Don’t Do It!

15 Quick Tips Length Be Consistent Personal Information
One or two pages is fine Spell Check Errors will move you to the ‘no’ folder Be Consistent Abbreviations Periods Style Personal Information NEVER politics or religion

16 More Quick Tips Office, PowerPoint, Excel (Microsoft Office Suite)
Standard requirements for business professionals Delineate advanced Excel skills and Microsoft Project and Access Social Media Skills are Great Highlight professional or academic usage, not personal usage Your References Don’t waste space on ‘Resumes Available Upon Request’ – of course they are Separate document from your resume – unless specifically asked to include Don’t give reference information to people who have not requested it

17 Key Components Objective Examples: “To pursue….”
Should be incorporated ONLY if your experience does not directly support the position that you’re looking for… Objective Examples: “To pursue….” a Financial Analyst position in a corporate or management consulting environment an Underwriting position in an Risk Management and Insurance corporation a Brand Management position in a Consumer Product Goods corporation an Audit position in a Public Accounting firm a PR position in a corporate or agency environment in Chicago

18 Key Components Summary of Qualifications
Objective Summary of Qualifications Provides information that supports your Objective Summary of Qualifications Should always be included because it helps the reader quickly comprehend your background and experience

19 Example - Grad Summary of Qualifications
Recent Master of Science, Finance graduate; relevant coursework includes Financial Decisions and Policies, Data Analysis, Financial Modeling, and Accounting Information Analysis Finance experience in a corporate environment; excellent financial modeling experience and advanced Excel skills that include Pivot Tables; Goal Seek and Solver; LOOKUP; and IF Function Successful team and project management skills; led teams ranging from three to over ten members Software and Social Media experience with Microsoft Office Suite, MS Project, MS Access, STATA, Twitter, Facebook and LinkedIn

20 Example - Undergrad Summary of Qualifications
Undergraduate Business School student with an emphasis in Marketing, Sales, and International Business; relevant coursework includes Marketing, Sales Team Management, Global Media, Finance, and Operations Management Three years of customer-facing experience in high-activity environments; successful in dealing with diverse customers providing strong customer satisfaction. Experience with inventory, stocking, and cash management Computer skills include Microsoft Office Suite and retail point-of-sale software; Excel database experience; Social Media experience includes Facebook, Twitter, and Instagram

21 Key Components Education
If your degree is recent, put “Education” after the ‘Objective’ and ‘Summary of Qualifications’ Reverse chronological order College name; Location; Date of Graduation; GPA (if it’s good)

22 Examples Education Education
University of Colorado Denver, Business School, Denver, CO MBA; Finance emphasis; Expected graduation 2015; 3.7 GPA University of California, Los Angeles, CA, 2009 Bachelor of Science, Computer Science; Finance Minor 3.6 GPA Education University of Colorado Denver, Business School, Denver, CO, 2014 Master of Science; Finance; 3.7 GPA University of California, Los Angeles, CA, 2009 Bachelor of Science, Finance; Marketing Minor 3.6 GPA

23 Key Components Professional Experience – Should be presented in reverse chronological order Should include – Employer name, location, dates, title Title is generally on the second line Experience is presented below the title Interesting Succinct Measurable

24 Examples Company Name, Denver, CO, November 2013 – April 2014
Financial Analyst Intern Conducted financial modeling, business plan analysis, and performed due diligence on investments with firm valuations between $5M and $30M Wrote internal and external reports and attended client meetings Analyzed market and industry trends, capital formation, and exit strategies for healthcare companies Company Name, Denver, CO, July 2012 – Present Sales Associate Worked in a $10K revenue per-day retail store and provided services for up to 100 customers each day Responsible for closing duties, that included stocking, inventory, and receipt reconciliation

25 Additional Sections Technical Skills Certifications
May be included in the Summary of Qualifications or shown as a separate section Delineate between ‘proficiency’ and ‘knowledge of’ if appropriate Certifications Should be relevant and recent – show the year

26 Example Technical Skills and Certifications
Software skills include Microsoft Office Suite, MS Access, and MS Project; Salesforce.com and STATA Proficient at Java, C++, C, Visual Basic 6, HTML, SQL; knowledge of Oracle, Sybase, SQL Server, SSMS, MySQL, Toad, and Crystal Reports; knowledge of Visual Source Safe, Subversion, and Soffront TrackWeb PMP Certification, 2014; MCSA, 2013; CISSP, 2013

27 Key Sections Community Service & Activities
Only include relatively recent activities Professional Associations Club activities Avoid showing activities that show obvious political and/or religious affiliation

28 Example Community Service and Leadership Activities
Habitat for Humanity, Denver, CO, Volunteer, 2010 – Present Finance Club, Denver, CO, Treasurer, 2013 – 2014 Goodwill, Denver, CO, Volunteer, 2011 – 2012

29 Resume Format - Grad

30 Sample Resume - Undergrad

31 Consider Your Reader Applicant Tracking System Recruiter
Ranks you by ‘key words’ Can’t translate unusual or complex formatting Often doesn’t take information from the ‘header’ Recruiter Reviews hundreds of resumes per day Appreciates well-formatted and easy-to-read information Needs to ‘get’ why they should consider you in five or six seconds Hiring Manager Also appreciates well-formatted, easy-to read, and compelling information to determine if they’ll bring you in for an interview

32 Applicant Tracking Systems
Candidate Submittal Summary HR Generalist / Benefits Manager (Job ID #873565) Score Last Name First Name Date Applied Application Status Source 943 Smith Jane Submitted Website 912 Martin Mary Indeed 854 Whiting Jill LinkedIn 842 Wagner Cari 720 Wyman James 718 Adams Colleen 717 Bruce Darren Screened 700 Carrington John 688 Sinclair Marc 670 ed 654 Li Thomas Pending 652 Person Scott 614 DeSantis David 604 Goodrich Trudy 600 Kennedy Tim 598 Carpenter Jana Referral 594 Graves Marci

33 Here are some really good examples of what resumes shouldn’t look like
Resume Sample Here are some really good examples of what resumes shouldn’t look like Non Standard Fonts – This font wasn’t exactly ‘standard

34 Resume Sample Summary – Is it…Measureable? Interesting? Relevant?
_________________________________________ Team player, self-disciplined, efficient, friendly, and dependable. Exceptionally organized and resourceful, with a wide range of skills. Reliable and adaptable, takes initiative. Honest, reliable, productive, hard-working team player. Autonomous, self-motivating with a strong desire to move up. Strong presentation skills demonstrating responsibility and professionalism. Excellent communication skills (written and verbal). Proficiency in the use of PC including MS Word, Excel, and the Internet. Self-disciplined and highly motivated. ___________________________________________________

35 Resume Sample Formatting Run Amuck – I don’t think the candidate planned for it to look this way…

36 Resume Sample Tiny Fonts – Using a 7 point font may get more on the page, but reading this is a nightmare Responsible for the development of wireless networks, budget, plan, schedule and tower locations. Developed an innovative process and systems which identified based on customer proximity and customer profiling where best to build to in order to reduce costs as well as target marketing analysis for sales including upgrades and customers previously not identified. Results: managed budgets and contracts in excess of $500 million to on-time or earlier performance, consistently under-ran budget. Regularly received executive recognition awards Results: in target markets achieved > 50% market penetration in four states; Results: awarded Chairman’s Inner Circle award and Executive Club award (x3).

37 Resume Sample Bad Math – Not going to give your future employer much confidence in your skill set IBM 2009 – Present Sr. Client Sales Executive Sold the entire technical basket of solutions ranging from Servers, Desktops, Storage and Software, i.e. Business Intelligence, CRM, Database etc. The role was to maintain Partner Relationships to help execute and close business in the assigned territory. Territory-Texas based role SMB Finance- California Year Quota Performance Percentage of Quota 2012 $ 4.8M $ 5.2M % 2011 $ 4.2M $ 5.9M % $ 3.75M $ 4.2M %

38 LinkedIn Profile Development

39 Why LinkedIn? LinkedIn Fast Facts
313M members in 200 countries; 33% in the US (2 new members per second) 100M in US; next closest countries are Brazil at 18M+; UK at 16M+ Over 88 of Fortune 100 companies pay $$$$ to use LinkedIn’s recruiting tools Thousands of third-party recruiters use LinkedIn to find candidates #92,337 – Joined January 5, 2004 – Launched in May 5, 2003

40 Your Personal Brand Build a Great Profile
More people will look at your LinkedIn profile than will ever look at your resume You want to be viewed as an Engaged and savvy business person Interesting and active human being

41 Privacy Settings Before you build or enhance your profile, adjust your privacy settings – particularly your ‘activity broadcasts’ If you don’t change these settings it screams ‘I’m looking for a job’ That could be bad for you if you are currently employed want your profile to be polished before your current connections see your changes

42 Privacy Settings Here’s How
Go to your name or small photo in the top right corner and select ‘Privacy & Settings’ Under ‘Privacy Controls’ Uncheck your ‘activity broadcasts’ You can change this back when you’re done Change ‘Select who can see your activity feed’ to ‘Only you’

43 Privacy Settings Here’s How
Consider ‘What others see when you’ve viewed their profile’ or ‘You will be totally anonymous’ If the setting remains ‘open’, whenever you look at someone’s profile, they can see that you did You may, or may not want people aware that you’re ‘checking them out’ What you can see when people look at your profile, depends on your settings and on your LinkedIn plan

44 Just you – looking professional and great
Your Photo Make it professional, but not stiff Headshots are the best Look like you’d look for a job interview Please – no: Family members Politicians Pets Sports gear Just you – looking professional and great

45 Your Summary More informal than a resume Summary or a professional bio
A rough rule-of thumb is that it should be between 75 to 200 words long

46 Stay away from controversial areas
Your Summary You describe ‘who you are’ and ‘what you want’ You should have some personal information – Activities Causes Stay away from controversial areas

47 Your Summary - Grad I am a Master of Science, Finance graduate student at the University of Colorado Denver Business School. I’ve taken some great Finance and Accounting classes that include Financial Decisions and Policies, Firm Valuation, Data Analysis, Financial Modeling, and Audit. I have two years of finance experience and have excellent financial modeling and advanced Excel skills that include Pivot Tables; Goal Seek and Solver; LOOKUP; and IF Function. I have project management experience on projects that ranged from $1M to $3M. I really enjoyed the work, but as I gained more experience, I realized that I really liked the financial side of business. I’ve led small teams ranging from three to ten members. My computer skills include Microsoft Office Suite, Project, Access, Salesforce, and STATA, and I have some familiarity with ERP systems. My programming skills include SQL and Java My business interests include financial analysis, investment management, and financial and management consulting. I’m an avid skier and enjoy doing triathlons. I volunteer with Goodwill on their high-school career mentorship program and I am involved with Junior Achievement. I am very fortunate to have strong mentors in my life and I like to give back to others whenever possible.

48 Your Summary - Undergrad
I am an undergraduate student at the University of Colorado Denver, Business School. I’ve taken business courses that include Marketing, Sales Team Management, Global Media, Finance, Operations Management and International Business. I have three years of customer-facing experience in high-activity environments and I’ve been successful in dealing with diverse customers while providing strong customer satisfaction. I also have experience with inventory, stocking, and cash management. My business interests include Marketing and Sales and I’d be happy in either a corporate or start-up environment. I’m an avid skier and enjoy hiking Colorado 14ers. I volunteer with Habitat for Humanity.

49 The profile should be the ‘best’ of your resume
Your Experience The profile should be the ‘best’ of your resume Upload your resume into LinkedIn If you use this method, make sure it uploads correctly - it’s not always 100% correct Cut and paste it into the fields from your resume This method allows you to have some basic formatting (bullets) and it gives you ‘Spell-Check’ security Type it into the fields Risky, as LinkedIn doesn’t have ‘Spell-Check’

50 Experience Section Example
Financial Analyst Intern Company Name November 2013 – April 2014 (6 Months) | Greater Denver Area Conducted financial modeling, business plan analysis, and performed due diligence on investments with firm valuations between $5M and $30M in annual revenue Analyzed market and industry trends, capital formation, and exit strategies for healthcare companies Wrote internal and external reports and attended client meetings Associate Consultant May 2010 – April 2012 (2 years) | Greater Denver Area Responsible for data entry, data coding and analysis, research, and large database query and management for multiple healthcare, education, and government projects Supported project management activities for projects ranging from $1M to $3M Trained ten new team members

51 Contact Information Make sure your address is on your profile You can add it in several different places At the bottom of your Summary In ‘Advice for Contacting’ Under ‘Contact Information’ – if it gives you that option

52 You can customize your LinkedIn URL
Details – Your URL You can customize your LinkedIn URL Here are the current directions from LinkedIn: Move your cursor over Profile at the top of your homepage and select Edit Profile Click Edit next to the URL under your profile photo In the Your public profile URL box in the bottom right, click ‘Customize your public profile URL’ Type the last part of your new custom URL in the text box Click Set Custom URL

53 Details – Your URL Here’s Mine Standard: Customized:
Customized:

54 Details – Primary Email
Your Primary This appears under your photo on the left size of your ‘Privacy and Settings’ page Select Change/Add Make sure you add ALL of your addresses This will prevent creating duplicate profiles Choose the one you check most as your ‘primary’

55 LinkedIn Groups Groups - Important
You can add up to 50 Groups – there are over 1.8M covering every profession, community, and interest imaginable Adding groups expands your network AND they show up on your LinkedIn Profile Adding groups allows you to extend your reach

56 Targeting and Due Diligence

57 Do Your Due Diligence What You Need to Know
Where do YOU Want to Work What’s great about a company? What do others say? Is there a position that’s a ‘fit’? How good of a ‘fit’ are you? Interview Answers What do you know about us? What interests you about the position? Tell me about yourself. Why should we hire you? Career Fair Answers What kind of position are you interested in?

58 Targeting Criteria Company Industry Role Location
Healthcare, Sports & Entertainment, Consulting High Tech, Telecommunications, Information Technology, Alternative Energy, Oil & Gas Financial Services, Insurance, Real Estate Role Financial Analyst, Accountant, Underwriter Brand Manager, Product Manager, Public Relations Data Analyst, Project Manager, Data Architect Location Denver Other Cities Other Countries

59 3+3 Worksheet Use the 3+3 worksheet to help you keep track of the companies you are targeting

60 The answers to the questions
3+3 Worksheet The answers to the questions

61 When to Target Companies… and Do Research
When you’re figuring out where YOU want to work Before Career and Job Fairs Look at employers who are attending Develop a ‘must see’ list Develop a ‘would like to see’ list Before Employer Information Sessions Look at the employer Are you interested? Do you want to know more? Before Events Look at the company and speaker’s profiles Before Interviews

62 Research Your Target Employers
Reviews Interviews Salaries Competitive Information Industry reviews, blogs, etc.

63 Research Options Their Website www.company.com www.linkedin.com
About Us Recent Press Releases Investor Information Products and Services Company Pages Interviewer’s Profile Information

64 Review the Position Description
Be realistic about the requirements for the role Identify the 4 or 5 most important requirements Do you have them? Are you close? Don’t be over-enthusiastic about the requirements that ‘everyone’ has

65 Financial Analyst Position Overview This position will support the customer management services segment our company which is our core business.  Duties and Responsibilities Financial analysis, financial modeling and ad hoc requests Work with the operational leaders of the CMS business to drive efficiency and forecasting accuracy Report on financial and operational performance, pulling data from multiple source systems; verify the numbers provided for accuracy and completeness Update existing financial models with current consolidated forecasts; deliver management reports on a monthly and quarterly basis Apply a working knowledge of accounting standards that impact financials Requirements Two to three years of experience in a financial analysis role working with financial models One to three years of experience with corporate budgets and in-depth forecasting and planning; working knowledge of accounting Three to five years of experience with advanced Excel; Hyperion and Access experience preferred Must be able to quickly develop a working knowledge of key revenue and cost drivers Bachelor of Science or graduate degree in Finance or Accounting Must possess a strong business ethic and thrive in a dynamic and changing environment Strong attention to details and a solid analytic skill base Ability to confidently communicate and interact with all levels of management; must be able to work independently Must be able to aggressively manage deadlines and goals

66 Marketing Coordinator, Distributor Sales
We were founded in 1971 and became a MillerCoors LLC in 2008 as part of the joint venture between Miller Brewing Company and Coors Brewing Company, and we remain the only company owned distributor for MillerCoors. Major brand acquisitions occurred in January of 2010 making Coors Distributing Company one of the top 25 largest beer distributors in the country with over 30 suppliers, roughly 13 million cases per year, and over 350 employees.   Major Functions Work in tandem with the Marketing Team to develop/extend key marketing and communication programs, tools and POS. Develop sales tools and marketing collateral materials to support key marketing and sales initiatives.   Help with the coordination and set up of product launches and key marketing meetings. Help manage a Program Post Review process which may include: identifying which programs require a post review, managing a post review calendar, outlining required information and sharing with stakeholders Provide marketing support related to ongoing company initiatives as needed (newsletter, website, etc.). Assist with activation of media plans and added value programming as needed. Assist with planning/coordination of Special Events, Sponsorships, and Donations as needed.   Knowledge and Experience Requirements 1-3 Years Marketing or Administrative Support or Related Experience Strong interpersonal and communication (written and verbal) skills High level of personal accountability/results orientation Ability to multi-task Intermediate Microsoft experience (PowerPoint, Word, Outlook, Excel) BS / BA from a four-year college or university preferred.  Previous experience in at least one of the following areas is strongly preferred: Experience in the beer business  Basic graphics design knowledge/experience Experience with event coordination/activation

67 About Us

68 3+3 Work Sheet

69 The Benefits You’ll understand the position and the company that you are targeting You’ll be able to write a great cover letter You can differentiate yourself from your competition You’ll be able to interview more effectively

70 The Benefits You’ll understand the position you’re interviewing for You’ll be able to articulate why you’re interested in this specific role You can frame your answers to include your relevant knowledge and experience You can ask meaningful questions about the role You can differentiate yourself from your competition

71 Cover Letters | Emails Because you’re required to write one
They might actually read it Evaluation of writing skills and organization Because you want to write one To increase your chance of being considered To accompany your Resume Is your Cover Letter always read? If not, why not? Recruiters and Hiring Managers are BUSY Cover Letters are often ‘boiler plate’ and give no useful information

72 Cover Letters | Emails Key Ingredients
What position or type of position you’re interested in Why you want to work at the company – company focused Why you’re a great fit for the position – you focused Avoid:

73 Cover Letter | CDC

74 Thank You Notes | Emails
Timeliness is critical within 12 – 24 hours after the interview Personal Note (no ) – write it and mail it right after the interview Personal Note (already ed) – write it and mail it within 24 – 48 hours after the interview Make it perfect Spelling, grammar, handwriting Make it specific to the interview

75 Sample Thank You First Name or Ms. | Mr. Last Name, (which ever is appropriate) Thank you for taking the time to interview me for the Marketing Coordinator position. I appreciate your time and the additional information that you provided me. It was exciting to hear about your marketing plans for 2015. I am very interested in the position and think that I would be a great addition to your team.  I hope I’m able to help you make those 2015 plans a huge success. I look forward to providing you with any information you might need to make your decision. Best regards, Name address, Cell phone #

76 Employer-Facing Events Job & Career Fairs Information Sessions Meet & Greet Guest Speakers Networking Events Interviews!

77 Why You Go… Career Fairs, Information and Meet & Greet Sessions
To make a human connection with a company To make a good impression To set yourself up for ‘next steps’ A potential interview It’s highly unlikely that you will get a job ‘at a Career Fair’ To learn more about a company’s hiring process and hiring needs Making great connections is the prize

78 Listen and Respond Career Fairs, Information and Meet & Greet Sessions
Listen to what is being said to the people who are before you in line Get a preview of what questions you might be asked Listen to the answers and improve yours Don’t say the exact thing that the person ahead of you said

79 Listen and Respond Career or Job Fair
If they ask you what kind of positions you’re interested in – have an answer Financial Analyst, Underwriter, Social Media Manager, Marketing Coordinator, Accountant, etc. Make sure your response fits what their company does If you’re not sure, say you’d like a position in ‘finance’ or ‘marketing’ Ask them what kind of finance (or marketing, etc.) positions they recruit for; don’t say ‘I don’t know’

80 Understand Your Time Constraints
Be Considerate Understand Your Time Constraints If there is a line of people behind you when talking to an employer, be brief Ask for their card and if you can invite them to connect on LinkedIn – make sure your invitation is customized and mentions the where you met them Thank employers for attending

81 Be Sharp & Considerate Be enthusiastic and confident Arrive on time
Be patient – you may have to wait – be gracious Be nice to EVERYONE – your behavior is being observed

82 Be Organized and Engaged
When you bring a resume Bring crisp copies Bring them in a folder so they stay ‘crisp’ Take notes – but not copious ones Bring something to take notes on Eye contact is key

83 Look Sharp Dress up as if you were going to an interview
Clean and pressed clothes; clean and styled hair No backpacks, excessive jewelry, or cologne Cover tattoos and piercings as much as possible You only get one chance to make a great first impression

84 Look Sharp For Men: For Women:
Suit or professional slacks and a business shirt Polished shoes – no athletic shoes No backpacks For Women: Business dress or suit – nothing low-cut Heels shouldn’t be over 3”; no sandals Skirts no higher than just above the knee A professional looking bag

85 Look Sharp For Everyone Clean and professional looking hair
Well manicured nails Wrinkle-free clothing Minimal jewelry, piercings, etc. Odor free – that includes perfume and cologne

86 Tell me about yourself…
Know Your Intro Tell me about yourself… Use your LinkedIn profile summary as a guide to craft a 15 – 30 second summary of you Sum up your relevant academic and/or professional experience You can include some leadership and community info

87 Your Introduction Long or Short
“My name is XXXXX and I’m a Master of Science, Finance grad student. I have two years of finance and project management experience and I worked on projects of up to $3M and also led small teams. I’m strong at financial modeling and advanced Excel. I volunteer with Goodwill and Habitat for Humanity.” “My name is XXXXX and I’m a Master of Science, Finance grad student. I have two years of financial analysis and project management experience.”

88 Your Introduction Mentioning Them
“My name is XXXXX and I’m a Master of Science, Finance grad student. I’m very interested in XXXXX because of your XX years of experience in the investment management industry. I think it’s great that you were rated as one of the best places to work in 2014” “My name is XXXXX and I’m a Master of Science, Finance grad student. I’m interested in the investment management industry. XXXXX is one of my target companies.”

89 Know Your Own Background
Be able to give concise and interesting overviews that hit the key points of each role What was your role? What was your biggest accomplishment? What was something that didn’t go well – what did you learn; how did you fix it? What was your key learning while you were there? Why did you leave? Do not drift Interesting Succinct Measurable

90 Your Personal Brand

91 Brand Components Resume LinkedIn Profile Preparation
Professional Appearance Professional Etiquette & Behavior

92 Personal Email Etiquette
Use ‘Reply All’ only when absolutely necessary s should be brief and succinct reviewed carefully before sending for spelling, punctuation, grammar, and capitalization something you wouldn’t mind your boss, professor, or mom reading forwarding an is very, very easy Use ‘bcc’ when sending to a list of individuals – do not make everyone’s address public Never use ‘all caps’ or very large fonts Make sure your address is appropriate (not good)

93 Professional Email Etiquette
Use ‘Reply All’ only when absolutely necessary s should be brief and succinct reviewed carefully before sending for spelling, punctuation, grammar, and capitalization something you wouldn’t mind your boss, clients, or co-workers reading forwarding an is very, very easy devoid of anger, frustration, or ‘snarkiness’ Never use ‘all caps’ or very large fonts Create a professional signature line

94 Business Communications
Determine the appropriate communication channel – phone, , text, in-person Learn co-worker and client’s preferred communication style. When in doubt, ask Don’t hide behind impersonal communication methods Determine appropriate in-person behavior Assistants, Knocking, Popping In, Appointments Different behaviors for different levels and individuals Timing – don’t stay too long

95 Be a Team Player Understand your role on the team
Understand the overarching team goal Make sure your contributions meet and exceed expectations Get clarity on projects early on and check-in to make sure that priorities haven’t shifted Do what you say

96 Phone Etiquette Create a professional sounding greeting for your voice mail – business and personal Answer your phone in a clear and professional way – every time If it’s important… craft your voice mail for an employer or networking contact BEFORE you leave it there’s a way for you to re-record your message – if you need to – do it Voice Mail messages should be brief and succinct include your contact information – speaking slowly and clearly

97 Social Media Etiquette
Be very careful with the pictures you post Both of yourself and others Don’t tag others in unflattering photos Be careful with the comments you post or tweet Avoid the mixture of alcohol and posting Never write anything derogatory about your company – no matter what…. Digital footprints have a long shelf-life If you’re going to blog Make sure your grammar, spelling, and punctuation are flawless Facebook Friends Do you really want to be ‘friends’ with co-workers, bosses, or clients? Refrain from controversial subjects

98 Restaurant & Meeting Etiquette
Turn off your cell phone or put it on vibrate Do not put it on the table Do no take calls or text while at the table Keys, sunglasses, purses, and elbows do not belong on the table Introduce yourself to people at the table or meeting that you don’t know If you make a dinner reservation at a restaurant, either keep it, or cancel it – as early as possible If you RSVP to ANY invitation, either keep it, or cancel it

99 Gratitude Thank people for any courtesy that they have provided you
Maître d’, waiters, servers, receptionists, assistants, speakers, professors, potential employers and handwritten notes are both acceptable – they must be timely How you treat people is observed and is a component of being hired – and being liked

100


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