Washrooms Emergency Exit Forms Refreshments Questions Housekeeping
Election Officer Oath “I, ______________ (your name), solemnly affirm that I will: Act faithfully in the capacity set out in my appointment, and perform all the duties required by law; Maintain and aid in maintaining the secrecy of voting; Not interfere or attempt to interfere with an elector when he/she is casting a ballot, obtain or communicate any information as to how an elector is about to vote or has voted, or directly or indirectly induce an elector to show her/his marked ballot to any person.
Webinar Re-cap Role of E-Vote Officer Voting Place Set up & Supplies Voting Process demo Customer Service Reminders Customer Service Scenarios Speed bumps Review Questions Objectives
Offices to be Elected Mayor Regional Councillor Local Councillor Regional Chair School Board Trustee Referendum question
Online Telephone In-person Vote anywhere! 8 day voting period 10 voting place locations Regional Chair Referendum question What’s New?
Arrive no later than 9 a.m. Prepare to stay all day Bring something to do! Personal technology Dress comfortably Bring food, drink & medications Bathroom breaks are permitted Respect the rules of the facility Expectations ***If you CANNOT make it on October 27 contact 905-619-2529 ext. VOTE (8683) ASAP!***
The Election Team Revision Officer E-Voting Officer Reserve Officers Election Staff Team Ward Captain Voting Place Manager
Voting Process All electors on Voters List mailed VIL containing PIN & voting instructions in mid-October One-step process Need VIL & PIN to vote Date of Birth as listed by MPAC is also required Captcha (audio option) Let’s boot up our computers to demo the voting kiosk!
Skipping a Vote Allows the voter to bypass the order of contests to vote Allows the voter to return to voting for particular contests at a later time and picks up where the voting left off Skipped contests not voted for by close of vote will NOT be counted
Declining a Vote Formal refusal to vote for one/more contests Still requires active participation in the voting process and strikes the voter off of the voters’ list as having cast a ‘ballot’ will still be listed voted on summary screen Declined ‘ballots’ will be counted for as declined, in the final voting report and still count towards voter turnout %
Under-Voting Voting for less than the number of candidates allowed Ex. You are entitled to vote for two school board trustees, but only vote for one… OR You are entitled to vote for one ward councillor but do not vote for any… …and submit the vote.
Customer service motto: ‘Exceeding Expectations Every time’ Strive to ensure that each service transaction is handled with expertise, professionalism and care You leave an impression – make it positive!
Accessibility Understanding the needs of Customers with disabilities: -Put the person FIRST! -All customers’ needs are not equal -Not all disabilities are visible -Serving Customers with various disabilities Deaf/ Hard of Hearing Intellectual/Developmental Physical
Barriers Physical Attitudinal Communication Systemic Technology
There’s no cookie cutter solution Ask “How can I help?” Don’t make assumptions E-vote Officer is able to assist voters in marking their ballot on request Keep it Simple!
Language Marthi Gujarati Punjabi Caribbean Dialects Telugu Amharic Hindi French Spanish Yoruba Tagalog Bengali Arabic Italian Tamil Urdu English
An elector may wish to appoint a “Friend” assist them with marking their ballot “Friend” is required to take the oral oath to be a Friend of the Voter Friend of the Voter “Friend” is permitted to go behind the voting screen with the elector to provide assistance
Friend of the Voter Stay calm Listen to the concern/empathize Explain/provide alternatives where possible Try to end on a positive note Notify VPM if the situation escalates Don’t take it personally! Dealing with Difficult Customers
Customer Service Appointed to observe voting process throughout the day on behalf of candidate Can inspect equipment, but not touch Must carry Appointment Form CANNOT wear candidate paraphernalia, interact with voters, or assist voters in casting a ballot Typically act appropriately, but if not, advise VPM immediately Scrutineers & Candidates
In case of emergency… Loss of Power / WiFi Natural Disaster Bomb Threat Injury / Medical Emergency Theft of Equipment Violent Voter
Notice of Service Disruption Town of Ajax Notice of Service Disruption template included in supplies bag –Reason for disruption –Estimated/Expected duration –Description of alternative, if available Post in obvious locations onsite VPM to contact WC who will inform Corporate Communications
FAQs Media Referendum question Voting method/security Voter turn out Results Voters’ List – I was on for the provincial election, why not now?
The Best for Last… Payment will be processed within 2-3 weeks of Election day You will receive a cheque by mail (non-Town staff)
Let’s Recap Webinar Re-cap Your Role Voting Place Set-up Voting Process demo Customer Service Speed Bumps What did we miss?
We Want to Hear From You! Legislative Services Ajax Town Hall 65 Harwood Ave. South firstname.lastname@example.org 905-619-2529 ext. VOTE (8683) Nicole Wellsbury, Deputy Clerk & Election Deputy Returning Officer Stay in Touch!