Presentation on theme: "Pillars of Professionalism"— Presentation transcript:
1Pillars of Professionalism MLAB 2360 Clinical IPillars of Professionalism
2Professional: What Does it Mean? Exhibiting a courteous, conscientious and business-like manner in the workplaceCourteous: follow the golden ruleConscientious: Be prepared, do quality workBusiness-like: behave appropriately, present yourself well
3Why is Professional Behavior Important? Creates a sense of trust and safety among patients and co-workersPromotes confidence in the facilityCreates an positive, uplifting and optimistic environment
4What’s in it for me? You will be treated with respect and courtesy You will be perceived as prepared, effective and worthy
5Professional behaviors Workers are considered professional when they do certain tasks and refrain from doing other tasksTime & Place for EverythingPersonal calls, cell phones, making appointmentsPersonal Use of Supplies & EquipmentComputers, copy machines, printers, etc.Discussing Personal ProblemsDiscussing Medical ConditionsBorrowing & Lending MoneySoliciting
6Professional Development Develop your “person”Join ASCLS and/ or ASCPCreate a resume to track your accomplishmentsAttend continuing education seminarsParticipate in lab week
7Professional Development Serve the CommunityBe a lobbyist for licensureRecruit in the high schoolsParticipate in health or wellness fairsVolunteer in community clinicsDonate blood
8TACLS: Your State Society Strength in numbers with licensure initiatives and other legislation (loan forgiveness, scholarships, etc.)NetworkingContinuing education: Annual Meetings2012: TACLS Annual Meeting in Austin at ACC and <$50 registration fee.2012 ASCLS Convention in Houston in JulyInspirationDiscounts
10Pillars Integrity Accountability Responsibility If you make an error, own up to itPre-analytical errorsFollow throughInitiativeAsk for Help
11Pillars Punctuality Attendance Trust Operations depend on their workforceDon’t take advantage of your co-workers
12Pillars Attention to Detail Strive for zero errors Be on alert for preanalytical, analytical and postanalytical phases of testing
13Pillars Customer Service Co-workers, patients, doctors and other facility employees are our customersTreat every customer as you would like to be treated
14Pillars Organizational Skills Learn how to prioritize Speed will come with experienceDevelop a routine and stick to it
15Pillars Communication Elements Verbal: word choices, vocabulary Vocal: volume & pace, tone, emphasis, inflectionVisual: facial expression, body language/posture, appearance
16Communication Tips for Success Chose appropriate times Reduce/ Eliminate barriersCreate a positive environmentUse various delivery mediumsProvide a precise message SenderCheck for understandingListenReact with eye contact, nods ReceiverRespond by acknowledging, ask questions
17Creating a Positive Environment Just because “we have always done it this way” does not mean a behavior is acceptableCreating a positive ripple:You must be willing to identify and stop tolerating/ enabling what is not working. You should do the right thing even though it may be unpopularUse initiative to teach others to do the same
18How Can You Be a Positive Force in the Workplace? Observe yourself in actionStop being negativeLearn to respect people’s humanity and their right to be by themselvesRecognize negativity around youSpeak upMake conversations constructiveOffer praise
20Ethics How does one act ethically? How do I know if I am ethical? What should I do if I find practices in my lab are not passing the ethical test?
21Ethics What is “ethics”? According to the American College Dictionary, “ethics” means:1. The principles of morality, including both the science of the good and the nature of the right2. The rules of conduct recognized in respect to a particular class of human actions, as in “medical ethics”3. Moral principles, as of an individual4. The science of the human character in its ideal state
22EthicsAll of us have values even though we may not know it or admit it to ourselves.Sometimes our values don’t make themselves apparent until we are confronted with a tough issue or decision.
23Ethical Violations Lying or Distorting facts Blaming others for one’s mistakesTaking credit for others workHIPPA violationAbusing sick timeBorrowing supplies
24Most professions have established a Code of Conduct or a Code of Ethics for people in the field Example: Doctors take the Hippocratic Oath, Nurses take the Florence Nightingale OathThe American Society for Clinical Laboratory Sciences has established a Code of Ethics for clinical laboratory professionals. It can be found at
25The ASCLS Code of Ethics basically states that all laboratory professionals have: I. Duty to the PatientII. Duty to Colleagues and the ProfessionIII. Duty to Society
26ASCLS Pledge to the Profession As a clinical laboratory professional, I strive to: Maintain and promote standards of excellence in performing and advancing the art and science of my professionPreserve the dignity and privacy of othersUphold and maintain the dignity and respect of our professionSeek to establish cooperative and respectful working relationships with other health professionalsContribute to the general well being of the community.I will actively demonstrate my commitment to theseresponsibilities throughout my professional life.
27The ASCLS Code of Ethics and Pledge to the Profession can serve as a “moral compass” to guide clinical laboratory professionals in their jobs and even in their interactions with friends and family.Decision-making can be tough in any situation, but particularly tough when you are a recent graduate or when you are the only person working in the lab when a decision is needed.
28Value-Based Decision-Making Model State the problem:Is it an ethical problem or a situation with an ethical componentIdentify the ethical concerns (i.e. legality)Identify who is affectedCollect additional informationSolid proof, document the factsIdentify resources available- who to contactLook for alternative solutions- consider side effectsDecide how the solution should be implementedFrame a choice from the possible alternative solutions and compare it with personal or professional valuesList the short and long term consequences of the choice.
29Example of using the Value-Based Decision- Making Model The Lead MLT is the only staff person left in the lab on a Saturday evening. Two technicians arrive for the midnight shift. One of the technicians seems to be under the influence of something; her gait is unsteady and her speech is slurred.What would you do?
30Example of using the Value-Based Decision-Making Model (cont’d) Using the Decision-Making Model outlined on previous slide , this is what the Lead MLT decided:1. The problem is that this midnight tech might be drunk or under the influence of some drug and her ability to function may be impaired.2. The Lead MLT values excellent patient care and accurate laboratory testing. He also values maintaining a good working relationship with the midnight tech and her friendship. Too, he values his free time and a good night’s sleep.
31Example of using the Value-Based Decision- Making Model (cont’d) 3. The Lead MLT could:A. Stay for a double shift, assigning the midnight MLT to harmless tasksB. He could warn the other midnight tech about this possibly impaired MLT, leave, and hope for the bestC. He could call his supervisor for a decisionD. He could ignore the situation and hope for the best
32Example of using the Value-Based Decision- Making Model (cont’d) 4. This Lead MLT chose alternative D (ignored the situation and hoped for the best). He decided that his friendship with this person and maintaining a good working relationship with her, along with wanting his free time and a good night’s sleep, was priority.
33Example of using the Value-Based Decision- Making Model (cont’d) 5. Short-term consequences of his decision include:A. The Lead MLT could go home and not work a double shift.B. His supervisor would not have to be disturbed.C. The impaired employee could work with no reprimands.6. Long- term consequences are that laboratory errors could affect patient care.
34Example of using the Value-Based Decision- Making Model (cont’d) Is this the decision you would have made? Maybe, maybe not. It is difficult to know until you are actually in that situation.