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© 2010 Priority Dispatch Priority Dispatch Inc. & State Library/OhioLINK Economic Initiative Through Strategic Partnership April, 2012
© 2010 Priority Dispatch About Us Priority Dispatch, Inc. was founded in April, 1973. Headquartered in Cincinnati, OH Primary branches in Cincinnati, Dayton, Toledo, Cleveland, Columbus and Chicago Also serving markets in Indiana, Kentucky, Michigan, Pennsylvania, West Virginia and Tennessee
© 2010 Priority Dispatch Mission – Vision – Value Proposition “Provide superior customer service in successful Delivery Event Management” “To be the most efficient, secure Delivery Event Management Company in the Mid-West”. “ We accept responsibility to secure and control our customers’ critical expedited deliveries”
© 2010 Priority Dispatch Clients Served
© 2010 Priority Dispatch Locations
What Makes PDI Unique © 2010 Priority Dispatch How are we different? Our 360-degree process ensures your total confidence with seamless, strategic, cost-effective delivery solutions, including customized staffing and training, precise control and compliance, real-time verification and advanced reporting.
© 2010 Priority Dispatch Tight Control and Processes Measures are in place to ensure timeliness, accuracy and control against lost or damaged product. Compliance and Protection We stay up-to-date with federal, state and local regulatory standards that may affect your deliveries, including HIPAA, DOT, PUCO, TSA, DEA and OSHA. Contingency Plans We are prepared with detailed plans and regularly tested procedures to handle any natural disasters, errors, accidents or issues that may occur during the transportation process. Safe and Efficient Delivery We accept responsibility to secure and control your critical expedited deliveries. Control & Compliance
© 2010 Priority Dispatch 24/7 Customer Support With call-in direct access 365 days a year, we’re here to provide the support you need through superior customer service. Delivery Event Management Our ongoing commitment to continuous improvement, teamwork and quality leadership enables Priority to transfer benefits immediately to our customers. Independent Contractors (Drivers) Independent contractors and subcontractors are subject to a qualification process that exceeds industry standards. Per customer requirements, a structured IC orientation supports the seamless execution of Priority360. Services We have developed a system to integrate the newest technological services in communications, record-keeping and item tracking with upgraded monitoring of all services rendered. Staffing & Training
© 2010 Priority Dispatch General Requirements Uniformed/ ID Badges Drug Screened Criminal Background Check 7 Step Training Process MVR Verified Professional Healthcare Specific Blood-Borne Pathogen Training HIPAA/ Sarbanes-Oxley Compliance. Staffing & Training Contractor (driver) Requirements
© 2010 Priority Dispatch Accurate and Timely Our solid practices and systems consistently offer you invoices based on mutually agreed-upon pricing. Customized Our data integrates with your accounts payable procedures, so we are able to deliver personalized invoices and eliminate paperwork. Built to Specifications Our reporting process is customized to fit your process flow and management needs, accommodating any data format you require and facilitating easy management of your shipments. Performance Verification We work diligently every step of the way, offering customized reporting that monitors compliance levels, procedures and deliverables. Invoicing & Reporting
© 2010 Priority Dispatch Systems Setup We create a seamless system specific to your needs that enables a continual, efficient approach to managing your account specifications. Event Tracking, Communication and Technology You’ll always know where your shipments are. Our turnkey network management solutions offer state-of-the-art real-time tracking and documented information, accessible and retrievable by you 24/7/365. Secure and Controlled Layers of security and business continuity practices ensure that parcels are accounted for in real time and across the entire supply chain. Full Technology Benefits Our proprietary software maximizes our efficiency, giving you the most current available shipment information and audit trails through one simple yet secure website. Tracking & Verification
© 2010 Priority Dispatch Assess Determine the customized solution that meets or exceeds our customers’ needs. Propose Prepare comprehensive costing analyses, route determinations, rate structures, etc. Consult Review customer requirements, pricing and compliance measurements to ensure customer satisfaction. Implement Initiate our Delivery Event Management System™, Priority360. Analysis & Pricing
© 2010 Priority Dispatch Why Choose Priority Dispatch? Priority 360 ˚ Security Staffing Metrics Technology Pricing History and experience…
© 2010 Priority Dispatch Priority Dispatch, Inc. Rolodex State Library/OhioLINK Inbox: firstname.lastname@example.org email@example.com State Library/OhioLINK Point: Heather Reed firstname.lastname@example.org@prioritydispatch.com State Library/OhioLINK Local DC Management Contacts: Cleveland Dan Walter email@example.com@prioritydispatch.com Columbus Matt Leahy firstname.lastname@example.org@prioritydispatch.com Toledo Terry Holbert email@example.com@prioritydispatch.com Dayton/Cincinnati Scott Schmidt firstname.lastname@example.org@prioritydispatch.com
© 2010 Priority Dispatch Priority Dispatch, Inc. Rolodex Cont. State Library/OhioLINK Local DC Operational Contacts: Cleveland Tim Voytko email@example.com@prioritydispatch.com Columbus Heather Reed firstname.lastname@example.org@prioritydispatch.com Toledo Becky Stidham email@example.com@prioritydispatch.com Dayton Michelle Taber firstname.lastname@example.org@prioritydispatch.com Cincinnati Tim Smith email@example.com@prioritydispatch.com Vice President of Operations Vice President of Sales firstname.lastname@example.org email@example.com firstname.lastname@example.org@prioritydispatch.com
© 2010 Priority Dispatch Q&A Topics/Open Discussion Transitioning a Long Term Vendor Relationship –Communication! Special Delivery Requirements/Details Local Relationship Building Labels, Labels, Labels! Dual Sortation Process Until “Old” Labels are Filtered Out of the System Other….
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