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Mark Hollands, Principal, ITR Charting a course for the next five years... Mapping the Future of I.T.

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Presentation on theme: "Mark Hollands, Principal, ITR Charting a course for the next five years... Mapping the Future of I.T."— Presentation transcript:

1 Mark Hollands, Principal, ITR Charting a course for the next five years... Mapping the Future of I.T.

2 Differing industry messages –On-Demand –Adaptive –Real-Time –Organic... Agile & so on... –Now ILM and DLM Nightmare of tracking and purging data Years to complete the journey All process-driven But CIOs turned off by ‘spin’ Next Big Thing

3 Technology v. Alignment –Business cases –Process v. scope-creep –Service-Oriented Enterprise / Architecture –CMM, ISO 9002 –Global Sourcing Strategy –Synchronising technology & process Not just technology but skills, too Future Built on the Past

4 Business Requirements Applications Information Management Services Data Management Services Network Infrastructure Compute Infrastructure Storage Infrastructure Business Process Management Define Require Policies / Filters Information Information Requirements Requirements Business Framework ILM Framework IT Infrastructure Future: Information Lifecycle

5 Technology is not the story anymore –Governance –Compliance Anti-spam / privacy / Sarbanes / Clerp –Transparency –Access to Information –Internal security processes –Alignment to business –Business support & appreciation of technology Building the future

6 Quality-driven Cost a major factor –Savings of 20 % - 60 % –Commodity-style engagement Local job roles will go Challenge with processes of offshore outsourcers Project management difficulties –Expectation setting –Culture of scope creep confronted Organisations must adapt / improve Offshore Outsourcing: What’s our destiny?

7 80100 None of above Other Not considered Quality Cost savings unproven Projects not large enough Language/ Cultural issues Risk too great Project Management Security/ Privacy issues Prefer a local provider Barriers to Offshore Outsourcing Base: All respondents not currently outsourcing OR considering outsourcing (n=88)

8 7 13 4 4 6 2 70 62 50 47 38 29 16 27 31 37 49 58 65 82 020406080100 Necessary with lean budget Best value for money World-class service Proactive strategy to cut expenditure Long-term danger to industry development Good for global competitiveness Threat to local employment % of Respondents (n=100) Yes No Don't Know Attitudes towards outsourcing Base: 100 respondents

9 Not simply cutting back –Maximising value of assets –Hope for Web Services –Lower cost of maintenance self-healing, autonomic computing –Desire for management software –Merging voice & data networks –Single networks = single skills Appeal of IP telephony / VoIP 12% of Australian companies moving to IP telephony this year Cost Control & Cost Avoidance

10 1024141220 More than 4 years 2935312933 4 years 6237515241 3 years -4476 2 years Utilities (n=21) % Health (n=51) % Finance & Insurance (n=49) % Government (n=84) % Manufacturing (n=95) % Vertical Industry Brands % Respondents (n=300) 2 years 5% 3 years 47% More than 4 years 17% 4 years 31% Lifecycle of the computer

11 Need for Management Software Total % of Respondents (n=268) Yes - We currently We currently use 47% Yes - We have a future need 26% Don't Know 13% No 14%

12 Security - wake up! Pressure 1: Software flaws Pressure 2: Criminal intent, even terrorism threat Pressure 3: Demand for anytime-anywhere access Pressure 4: Transparency to stakeholders –Priority but no money - yeah, yeah... –No sign of change in attitude –Slow to appoint CSOs –CIOs assuming control –Few organisations with ‘total view’ of security - physical & systems Hard ‘n’ Crunchy - Soft ‘n’ Chewy

13 Intention to $pend on IT security Approximately how much do you expect your company to spend on IT security products and services within the next 12 months? 7 14 11 15 25 23 3 7 10 15 20 18 23 8 0 10 20 30 Less than $5,000 $5,001 to $10,000 $10,001 to $25,000 $25,001 to $50,000 $50,001 to $100,000 More than $100,000 Don't know % of Respondents (n=200) 2004 2003

14 Brand Awareness: Anti-Virus Software 4 5 8 9 13 17 23 37 49 55 56 60 69 77 89 020406080100 Brightmail Finjan Kapersky Panda SonicWALL F-Secure Norman Sophos Check Point NA Trend Micro CA /eTrust CA / VET Symantec McAfee % of Respondents (n=200) Q. Thinking about Anti- Virus software, which of the following brands/companies are you aware of in this category? Prompted

15 Trustworthiness: Anti-Virus Software TRUSTWORTHINESS: A trustworthy and credible brand on which you can depend

16 Increasing accessibility –Anytime / Anywhere Remote access - fixed or wireless Hotspot access –‘Toy Time’ - Executive fashion parade Computers that do phone calls Telephones to do e-mail –To support, or Not to support –VPNs and secure access Federated Identity Public Key Infrastructure –Connecting with customers & suppliers –IP Telephony Squeeze on Security Oi! What do you mean you won’t support my new e-mail phone. I paid $1200 for it!

17 Wireless or Unwired? Why use?Why use? –83% say e-mail access –64% say calendar / scheduling –60% say web access –45% say productivity via VPN Security & Trust ImprovingSecurity & Trust Improving –Move to 802.11g standard –Great acceptance in IT departments –Plethora of devices coming into an organisation

18 10 17 26 5 24 16 2 0 10 20 30 40 50 Within the next year Within the next 2 years Within the next 3 years Within the next 4 years More than 4 years Has already been done Don't Know % of Respondents (n=300) Replacing PCs with Notebooks Vs.

19 Notebook spend increase ‘Average % spend increase’ 23.76 20.77 19.18 19.07 18.32 0.00 10.00 20.00 30.00 40.00 50.00 HealthGovernment Finance & Insurance ManufacturingUtilities % of Respondents (n=300)

20 Devices with Good Vibrations Handhelds = PCs in ’97Handhelds = PCs in ’97 –Lack of input devices will create innovation –MEMS: Microelectrical Mechanical Systems Tilt to scrollTilt to scroll Shake for menuShake for menu Rotate for Landscape viewRotate for Landscape view –Java2 Micro Edition for 3D Graphics –Haptics Vibration interactionVibration interaction –Sony ‘gummi’ Bend on CommandBend on Command

21 Wireless Broadband Networks being launchedWireless Broadband Networks being launched –Unwired –Personal Broadband Australia –BigAir –W-Home (SkynetGlobal –Azure –Telstra –Optus Wireless in many formsWireless in many forms –Corporate LANs and WANs –HotSpots –iBurst (13km signal) –GPRS / CDMA HotspotsHotspots –300 + in Australia - McDonald’s, Gloria Jeans, Starbucks, Greenwood Plaza, Hudson’s, DeliFrance, Airports, train stations, selected CBD hotelsMcDonald’s, Gloria Jeans, Starbucks, Greenwood Plaza, Hudson’s, DeliFrance, Airports, train stations, selected CBD hotels Wireless or Unwired?

22 Bandwidth with Beat New technologiesNew technologies –SuperG (Now) Data through one channel, not split into 3 (802.11 a/b/g - 802.16)Data through one channel, not split into 3 (802.11 a/b/g - 802.16) –Ultrawideband (2006 -) Bluetooth alternativeBluetooth alternative –WiMax - (2008 - ) Increased speeds for long distance wireless mobile / fixed accessIncreased speeds for long distance wireless mobile / fixed access –Over Horizon (2010 +) Mesh NetworksMesh Networks Smart DustSmart Dust SensorsSensors

23 Penetration 4 % in 2003 13 % in 2008* Reach 727,000 in 2003 2.8 million in 2008 –Speeds of 256 Kpbs too slow Coming soon… –SIP - Session Initiation Protocol –FTTx Fibre to the Home Fibre to the Office Fibre to the anywhere... –156Mbps in each direction Share between 16 / 32 Optical Units Broadband Challenge * IDC, 2004

24 Sell technology alignment to business –Socialise & Network Budget & Risk –Move or share project risk and cost Explain changes Needs Methods Business benefits Technology Decide what success looks like –Set goals / milestones –State imperatives for teamwork Future Thoughts for CIO * IDC, 2004

25 Mobility will rule –New networks / devices / access So does Complexity –Need for agility and process will become painfully obvious –Systems will become more integrated Security / spam/ privacy guards –Compliance will get tougher Risk / Cost moves to business Operational cost pressure stay Bandwidth - not just computing power - will dictate pace of evolution Final Thoughts

26 Charting a course for the next five years... Mapping the Future of I.T. Mark Hollands, Principal, ITR

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