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Telecom Media & Entertainment C4 Consulting Practice An Introduction November 2005.

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Presentation on theme: "Telecom Media & Entertainment C4 Consulting Practice An Introduction November 2005."— Presentation transcript:

1 Telecom Media & Entertainment C4 Consulting Practice An Introduction November 2005

2 | Telecom, Media & Entertainment — C4 Consulting Services 2 Capgemini is one of the world’s foremost providers of consulting, technology and outsourcing services Global Reach North America, Europe and Asia 60,000 employees 300 offices in 25 countries 6.3 billion revenues in 2004 Three Core Skill Sets Consulting services: –Strategy –Transformation –Operations Technology services: Architecture and design Application and data Infrastructure Outsourcing services: Business process outsourcing IT outsourcing Five Global Sectors Financial services Public sector Manufacturing/retail Energy, Utilities Chemical Telecom, Media & Entertainment

3 | Telecom, Media & Entertainment — C4 Consulting Services 3 Within the TME sector, the C4 consulting practice is a global management consulting unit focusing on all the converging communication industries…  Created in 1993  Globally managed  300 professionals  Commitment to our clients: Long lasting relationships Passionate about results Independence of advice  Commitment to our people: Global staffing Global training Global people processes  Commitment to thought leadership: Leading edge insights Industry think tank (C4 Lab) Link with Academia C4 Convergence PositioningTME On move Service roaming Community Creation Asset & Rights Management Hosting Packaging & Branding Device Personalisation Relationship Management C ONTENT C OMMERCE C USTOMER EXPERIENCE C ONNECTIVITY Payments Locations services Digital Supply Chain Retail

4 | Telecom, Media & Entertainment — C4 Consulting Services 4 C4 is focussed is on helping its clients meet their future challenges in an ever changing industry landscape Internet Digital Broadcasting Early 1990’sEarly 21 st century 3G New competitio n GSM Bubble bursts Internet bubble Debt and restructuring Transformation of incumbent operators:  Baby Bells  PTTs Building market facing organisations Launching GSM operations Launching CLECs Enabling regulatory compliance Billing & customer care alignment and effectiveness Launching ISPs Launching pay-TV operators Launching 2.5/3G Post-merger integration after consolidation New entrants attack plan/strategy CRM evolution Profit maximization/ cost reduction Enabling operations excellence Finding new sources of growth:  New services  Customer base value  Emerging markets International consolidation in fixed and mobile Exploiting convergence:  Digitized content  Triple/quadruple play  Fixed/mobile convergence Enabling digital media growth:  Content management  Rights management 2.5G Strategy Business Creation Operations Building a new industry Growth Decline Recovery Convergence HSDP A Broadban d Power Line Mobile TV Turn of 20 th centuryMid / Late 1990’s Wireless Wireline DSL VoIP Mesh

5 | Telecom, Media & Entertainment — C4 Consulting Services 5 C4 has consistently maintained a balanced project portfolio across three core capabilities… Strategy Business Creation Vision engineering/value innovation Growth strategy/market entry M&A advisory services Post merger integration Organisational strategy Functional strategy (marketing, channel…) “In a box” capabilities Launch profiling Multifunctional launch management Launch process implementation Organisation design and development Soft launch/business testing Functional Broadband strategy (fixed and mobile) Triple play strategy Content strategy/portal positioning E-Business strategy Networks and access strategy Telco/media disruptive technology anticipation Licence bidding Telco-in-a-box WiFi-in-a-box Digital TV-in-a-box Triple-play-in-a-box MVNO in-a-box TME specific Operations Customer experience management Path to profit/cost optimisation Revenue Assurance End to end process redesign Business programme management Business/IT alignment & effectiveness Mobilisation Core Telco value chain e.g. customer acquisition, provisioning, customer care, loyalty, retention, repair... Mobile/fix segmentation Mobile/fix pricing Customer intelligence Digital supply chain optimisation Media asset and rights management

6 | Telecom, Media & Entertainment — C4 Consulting Services 6 The type of assignments we deliver spans these three capability areas Client ExamplesProjectBusiness Outcome Strategy  Develop 3 year non-voice strategy  Key data services identification to drive revenue growth and margins in the future, and corresponding strategy for the client  Growth strategy (Data & voice) and business plan with IP generalisation and network costs optimization  Innovative portfolio supporting aggressive pricing and better customer value proposition  Improved network structure (Enhanced DSL coverage,lower network costs with IP generalization and VoIP architecture) Operations  Assess operational implications/ technology impact of implementing a digital supply chain for DVD distribution  Strategy agreed now moving into implementation and building key interfaces with retail partners  Identifying operational improvement opportunities and associated implementation to deliver targeted cost savings  Identification of solutions to realise between EURO225m and EURO450m net EBITDA benefit over 3 years  All identified initiatives are being implemented through a company wide initiative Business Creation  WiFi service launch and business unit organisation  Successful commercial and technical deployment of more than 4,000 hotspots, Allowing the client to establish a leading position CMO of European Mobile Operator Board Member of Local Loop Carrier COO of Global Media Company Board Member of Global Mobile Operator Board Member of European mobile operator CEO of Central European Incumbent  Managing operational launch of new mobile business  Operations launched on time (9 months from concept phase) using proven Telco in-a-box approach

7 | Telecom, Media & Entertainment — C4 Consulting Services 7 C4 TME has a proven global track record with major players in the converging communication industries

8 | Telecom, Media & Entertainment — C4 Consulting Services 8 We operate from a global network of offices United States Marc Thewes Tel: , 7 th Avenue New York, NY USA 600 Memorial Drive, Suite 100 Cambridge, MA USA 200 North Sepulveda Boulevard Suite 1000 El Segundo, CA USA 10 Glenlake Parkway Suite 1000 Atlanta USA Australia James Hunter Tel: +61 (2) Level 4 50 Carrington Street Sydney NSW 2000 AUSTRALIA China Ying Lin Lok Tel: x 2186 Unit Azia Center 133 Yin Cheng Bei Road Lijiazui, Shanghai PRC Americas Europe Asia Pacific Didier Bonnet Tel: Pascal Weckx Tel: Global France Patrick Ferraris Tel: Tour Europlaza 20 ave. André Prothin La Défense Cedex FRANCE Germany & Eastern Europe Dieter Lange Tel: Hamborner Strasse 55 D Düsseldorf GERMANY Berliner Straße 76 D Offenbach am Main GERMANY Italy Andrea D’Angelo Tel: Via Nizzoli, Milano ITALY Via di Torre Spaccata, Roma ITALY Benelux Vincent Rutgers Tel: Papendorpseweg BJ Utrecht Postbus GN Utrecht THE NETHERLANDS Nordic Per Blom Tel: Hoffsveien 1 D 0275 Oslo NORWAY P.O.BOX 825SE-161 Gustavslundsvägen Bromma SWEDEN Niittymäentie, Espoo Helsinki FINLAND Iberia Fernando Rodriguez Tel: Anabel Segura, 14 Edificio Cedro Alcobendas Madrid SPAIN United Kingdom Rob Staples Tel: Wardour Street, London W1F 0UU UNITED KINGDON Client Enquiries


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