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Department of Posts Overview of IT Modernisation Project (Indiapost 2012)

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Presentation on theme: "Department of Posts Overview of IT Modernisation Project (Indiapost 2012)"— Presentation transcript:

1 Department of Posts Overview of IT Modernisation Project (Indiapost 2012)

2 SCOPE 2 1.India Post IT 2012 is a Rs 4909 Cr Project 2.This includes Operating expenses for 5 years 3.Project will be implemented through eight RFPs FSI----POSB, PLI & Enterprise Content Mgmt System (is a Mgmt Tool, Integrates silos & Info Content in silos to give a unified picture) CSI---POS, Daily Account, Call Center, Help Desk, HR & A/c, Mail & Logistics, Business Process Mgmt & Workflow, Business Intelligence, Brain of the Postal System which integrates all SIs RSI—MGNREGA, POSB, eMO, application for rural device Rural Hardware ,30,000, Laptop, HH Device, Smart Card Reader, Solar Panel, Battery with Backup, Thermal Printer, Biometric Reader Data Center & Disaster Recovery Center NSP-----Primary & Secondary Mail Office Hardware Including 15,000 Postman Handheld Device Change Management

3 COMPUTERISATION STATUS 3 All Departmental Post Offices provided with computers 24,969 Total no. of GDS POs to be computerized in the IT Project ,30,000

4 Offer New Products and Services Empower Rural Infrastructure Empower Rural Infrastructure Increase Market Share and Revenues Deliver Improved & Consistent Customer Service Drive high Employee satisfaction To Be A Technology Enabled, Self Reliant Market Leader To Be A Technology Enabled, Self Reliant Market Leader How Vision 2012 Helps ? 100% post offices computerised / networked IT based products are more attractive to today’s customers Scope for business expansion & revenue growth Multitude of new/improved products/ facilities (e.g. eGovernance, Rural ICT, Cash Ttransfer, SS Payments, eCommerce, NEFT, RTGS, ATMs, CBS, Anytime-Anywhere Banking, Net Banking, Mobile Banking etc ) Rural customer transactions will be more transparent, secure and less cumbersome India Post Employees proud to be part of tech driven organisation at par with the best in industry, banking and financial services India Post 2012 Vision 4

5 5 Overview of IT Solution *Information & Communication Technology Customer Interaction Channels Setting up IT Infrastructure – Data Centre / Connectivity Mail & Retail Operations Postal Banking Postal Life Insurance HRMS & Payroll Finance & Accounts MIS Reporting / Business Intelligence / IT Security India Post Data Warehouse

6  Network connectivity to all Departmental Post Offices  Shared Data Centre for hosting applications  Mail Office Hardware 6 Project Overview Infrastructure Applications Rural Systems People Management  Postal banking and insurance services  Mail Operations & Logistics  Enterprise Resource Planning solutions for F&A, HR & Payroll.  Customer Interface- ATM, Call Center, Portal  Reporting and Analysis to assist in decision making  Rural handheld devices  MGNREGS, eMO /iMO applications  All the other Postal, Financial and e-Commerce services on the rural device  Enabling change and stakeholder engagement  Training, re-skilling,  Capacity building to facilitate new processes and process changes Data Centre Facility RFP Network Integrator RFP MoH RFP FSI RFP Core SI RFP RICT –SI RFP RICT-RH- RFP Change Management RFP

7  Countrywide financial inclusion particularly in rural areas  Effective delivery of MGNREGS DBT, & Social Security Schemes  Faster, transparent and more reliable postal services  Faster and Transparent financial services  Multiple channels of access for customer like ATM, mobile banking, net banking, NEFT, RTGS  Last Mile IT network connecting more than 1,55,000 post offices  Improved delivery of Govt. schemes in Rural Areas  Improved quality of service  Reduction in operations cost  New products and services based on IT enablement  Faster and better decision making based on on-line data availability 7 Benefits to Citizens Impact Areas Benefits to DoP Benefits to Government

8 Current RFP Status RFP NameStatusRemarks Financial System IntegratorProject Kicked off on 28 th Sep’12 and Vendors On-board FSI – Infosys NI – Sify CM - TCS Cbs is rolled out in 540 offices McCamish rolled out in 2156 office Sify rolled out in offices Network Integrator Change Management Data Center Facility Data Center completed & handed over on DC - Reliance Rural System Integrator (RSI) Contract signed but T to be synchronized with RH RSI - Infosys Rural Hardware (RH) Evaluation Core System Integrator (CSI) Project kicked off on CSI – TCS Mail Operations Hardware (MOH) Contract under finalization stage

9 9 RFP Completion Date Q1Q2Q3Q4Q1Q2Q3Q4Q1Q2Q3Q4H1H2H1H2H1H2H1H2H1H2H1H2 CM Jul’ 2014 RSI May’ 2023 FSI Feb ’ 2019 CSI May’ 2019 RH Apr’ 2019 NI Jul’ 2019 DCF Mar’ 2018 MoH Nov’ 2018 Project Timelines O & M Implementation Phase O & M Implementatio n Phase O & M Implementation PhaseO&M Phase O & M Implementation Phase

10  Project phases: The entire project to be implemented in three phases in the following manner: 1.Pilot Phase 2.Phase 1 3.Phase II  Pilot Phase: 8 Pilot circles identified for the roll out of Pilot phase, namely- 1.Assam 2.UP 3.Rajasthan 4.Maharashtra 5.Karnataka 6.Tamil Nadu 7. Delhi 8. AP Circles II.The Pilot stage would be rolled out in identified Post Offices in the 8 Pilot Circles. After which the solution will be modified / improved based user feedback.  Roll out Phase : Thereafter Phase I roll out would commence in the Pilot Circles – For CBS, Phase I will include all the HOs in the country. Phase II will involve the roll out in all the 22 Circles in Months from commencement. Implementation Phases & Roll out plan

11 1. Data Centre Facility 11 The overall scope includes: – Data Center – Providing Data Centre for hosting Department’s Primary Data Centre. – The Vendor will provide the space, services and facilities – Servers will be installed by the concerned SIs – Connectivity & related Hardware will be provided by the NI vendor – The Primary DC will also house the Department’s Network Operating Centre (NOC), which will be manage by NI – The Data Center located at the M/s Reliance’s facility at Navi Mumbai – Disaster Recovery Center (DRC) – To be housed in Department’s own building at CEPT Mysore – The Vendor will provide Services and Facilities & manage the DRC – Servers will be installed by concerned SIs – Connectivity & related Hardware will be provided by the NI vendor – The DC vendor will build, operate and transfer Disaster Recovery Centre ( at PTC Mysore) to meet DoP requirements Operations and maintenance of DCF (Data Centre Facility) and DR Site for a period of 5 years 24x7 onsite support as per SLAs

12 2. Core System Integrator 12 The Core System Integrator will implement the solutions for Mail Operation, Retail, Logistics Post, Philately, Finance & Accounts & Human Resources  The overall scope includes: – Installation of central hardware at DC & DR locations – Software applications for Mail, HR, F&A solutions – Multiple customer interaction channels i.e. Point of Sale Counters, Portals, Mobiles, Call centre – Rural ICT Client application for Point of Sale, Mail Operations and F & A – Integration of solutions brought by other SIs with the overall solution architecture – Set-up and operation of Call Centres for customers covering all aspects of DoP’s business. – Centralized help desk for employees for managing issues related to operations. Help Desks First Level Help Desk (L1) will be provided by the respective SIs for an initial period of one year. Thereafter CSI will takeover the Helpdesk operations. Level 2 & Level 3 Help desks, which will provide detailed technical help will be provided by the respective SIs.

13 3. Financial Services Integrator 13 The FSI vendor will implement the solutions for Core Banking and PLI in all Post Offices and provide Multiple delivery channels- internet, IVR, Mobile, ATM & SMS.  The overall scope includes: – Installation of central hardware at DC & DR locations – Software applications for Core Banking & PLI solutions – Data migration from Sanchay Post & NIC PLI application to new system – Installation & Management of Department’s ATMs at 1000 locations. – Setting up of Central Processing Centers (CPCs)- One each for 22 Circles in the case of Core Banking – Setting up of CPCs for PLI – 1000 Nos. – Rural ICT Client application for Core Banking & PLI – Training DoP resources on the new solution – Operations & maintenance for 5 years

14 Postal Banking Solution(CBS) clearing Savings Accounts DepositsCharges CBS Rural ICT Devices Enterprise GL mobile IVR internet ATM NEFT CRM POS others

15 4. Network Integrator 15 The Network Integrator will link all Departmental Post Offices, Administrative office, Account offices, Sub Divisions etc. (~ 30,000 locations) though one single WAN. The overall scope of NI includes: – Planning and design of the entire Network. – Connectivity for each location from 2 different network service providers in order to ensure uninterrupted network connectivity. – Installation of Network Hardware, i.e. Switches & Routers at each location including the Data Center & DRC. – NI will bring a secure network having all security features; application integration requirements; & intermediate transition needs – Program Management of entire Network Integration implementation and Operations and maintenance of entire DoP Network environment for 5 years – Network Management Tool and process will be setup by NI for managing the entire network including setting up a Network Operations Centre, (NOC) at the Primary Data Centre site, which will be operational 24 x 7

16 5. Rural ICT Solution: Rural SI and Rural Hardware 16 The Rural ICT Solution is being implemented through two distinct sub-projects- – Rural ICT System Integrator (RSI); – Rural ICT Hardware (RH);  Rural ICT Hardware: – The vendor will supply the hardware, network connectivity & solar panels to ~ 1,30,000 Branch Offices. – Depending on Workload, BOs will be supplied with either Handheld Mobile Devices or Netbooks – Each Device will have standard peripherals like Biometric Identification device, Camera, Thermal printers, 2D Scanner along with Solar Panel – The Devices will be mobile and the vendor will also provide a box/bag for carrying the devices and peripherals. – A spare battery will be provided to ensure that at least one charged battery is available. – RH Vendor will also provide Connectivity for the Devices. – Operations and maintenance support for 5 years – 10% Critical reserves of inventory will be maintained at Divisional Levels to ensure immediate replacements in case of faults in hardware.

17 6. Rural ICT Solution: Rural SI and Rural Hardware RFP 17  Rural ICT System Integrator: Rural System Integrator (RSI) will provide the software solutions relating to MGNREGS, eMO & Integration of EDOs for Rural ICT devices. – Installation of central hardware at DC & DR locations – Software applications for MGNREGS & eMO, for Rural ICT Devices (client applications) – Development of a SDP (Service Delivery Platform)which acts as a gateway to rendering the client applications on Rural ICT devices. This will ensure device neutral client application development. – Data migration from Sanchay Post to new system – Training through “Train the Trainer approach” - where employees of DoP will be trained by RSI who will in turn train GDS – Operations & maintenance during the contract period – Client application in multiple languages – Support for the application is expected to be available in atleast 11 languages

18 Rural ICT Solution 18 Devices Handheld Computers Thermal Printer2D Imager Smartcard / Mag Stripe Reader and Writer Rural ICT Solution Overview Biometric Scanner

19 7. Mail Operations Hardware 19  The overall scope includes: – Supply of procurement of Mail Operations Hardware for all Mail Offices & TMOs – The Hardware will include desktop computers, printers, barcode scanners, weighing scales, tag printers, Power back up devices – Supply of 15,000 departmental postman with handheld devices including maintenance and operations of the hardware – Maintenance and operations of the hardware during the tenure of the contract – Hardware to be supplied to the different offices, located in different parts of India on demand basis – MOH vendor will also provide the hardware with latest software / operating system and coordinate with the other System Integrators viz. CSI, FSI, Network Integrator to provide the necessary assistance for successful installation, integration and functioning of all applications

20 8. Change Management 20 Change Management:  The scope includes an integrated CM approach encompassing: – Stakeholder Management to align all stakeholders to the program objectives & understanding their concerns at the Directorate, C O, Region, Division, H P O & GPO – Change Readiness Survey for assessing readiness to accept change. The survey is planned in 4 cycles with atleast at least responses in each cycle – Developing Change Network leaders in the Circle/Region offices and will comprise of 5 to 10 senior stakeholders from each Circle and Region office of DoP – Conducting Change Management workshops – 2 workshop at each Circle HQ/ Regional HQ – Communication and Awareness for engaging and informing employees about the changes – Capacity Building Plan etc. Training: – Preparation of training plan for all solutions and – Training coordination with all vendors in respect of their training components. – In order to ensure that the training is targeted and received by the right recipients high level coordination with circles/ regional authorities is required.

21 Access to Change Management web site  employee corner  Indiapost Project Recent developments about Indiapost 2012 will be upated 21

22 Change Management web site 22

23 Assignment Divide the class into four groups – Group-1 -- Discuss the impact of mail solution on the functioning of HO’s, So’s, BO’s, RMS and mail processing centres in the department after the implementation of the project 23

24 Group 2: discuss the impact of HRM solution on the functioning of HO/SO, administrative units and F and A in the department. 24

25 Group 3 Discuss the impact of Postal banking in the operations of HO/SO/BO. What are the benefits envisaged for the customers 25

26 Group 4 Discuss the change in the operations in field after implementation of the IT 2012 project. – What are the benefits expected out of the project for the department and for the public. – How the project will help to achieve the vision and mission of the department. 26

27 Thank You

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