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Hilti I D. Draes I 22.02.2012 1 Global Engineering Collaboration and IP Protection at Hilti Daniel Draes, Hilti AG PLM.

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Presentation on theme: "Hilti I D. Draes I 22.02.2012 1 Global Engineering Collaboration and IP Protection at Hilti Daniel Draes, Hilti AG PLM."— Presentation transcript:

1 Eng.-Collaboration @ Hilti I D. Draes I 22.02.2012 1 www.hilti.com Global Engineering Collaboration and IP Protection at Hilti Daniel Draes, Hilti AG PLM Innovation 2012, Munich, 23.02.2012

2 Eng.-Collaboration @ Hilti I D. Draes I 22.02.2012 2 www.hilti.com Agenda ● The Hilti Group ● The PLM Project ● IP-Protection and Global Collaboration ● Long-distance Collaboration

3 Eng.-Collaboration @ Hilti I D. Draes I 22.02.2012 3 www.hilti.com The Hilti Group

4 Eng.-Collaboration @ Hilti I D. Draes I 22.02.2012 4 www.hilti.com ●Founded in 1941 in Schaan, Principality of Liechtenstein ●One of the leading global companies in providing products, systems and services to construction professionals ●Present in more than 120 countries on six continents ●2010: 20,000 employees, 3.5 billion EUR turnover ●More than 60 nationalities at Group Headquarters in Schaan, Liechtenstein ●Direct sales model ●2003 winner of the Carl Bertelsmann Prize for outstanding corporate culture Hilti – a worldwide presence

5 Eng.-Collaboration @ Hilti I D. Draes I 22.02.2012 5 www.hilti.com System solutions for construction professionals

6 Eng.-Collaboration @ Hilti I D. Draes I 22.02.2012 6 www.hilti.com Worldwide production network Main R&D Locations

7 Eng.-Collaboration @ Hilti I D. Draes I 22.02.2012 7 www.hilti.com Reliability ●In-house competence ●Industrialization ●End-to-end engineering & execution ●Service level agreements Hilti IT Strategy: Creating enthusiastic customers in partnership with Hilti Business Agility ●Anticipatory planning ●Service orientation ●Solution from stock ●Agile Architecture ●Selective out-tasking One Global IT Team Standardized Client Environment One integrated Business Application Environment High available, performing computing and network setup Cost and Value Management: IT Productivity and enabled Business Productivity

8 Eng.-Collaboration @ Hilti I D. Draes I 22.02.2012 8 www.hilti.com Hilti IT – Global Processes and Data (GPD/H2) Globally harmonized Processes and Data (GPD) + centralized SAP ERP environment (H2) = GPD/H2 ●One central SAP ERP, SAP ERP HCM, SAP NetWeaver BW, SAP CRM, SAP NetWeaver PI, SAP NetWeaver Portal, SAP APO, SAP eWM, SAP CUA, SAP SolMan system for all GPD/H2 organizations ●>95% of all business transactions worldwide on GPD/H2 ●Centralized IT organization with approximately 370 people, managing ~1000 servers globally; 2 Data Centers in Liechtenstein ●Global 24/6 service from three locations in US, Malaysia, and Liechtenstein for operations, IT infrastructure, and network ●Strong application support and in-house development ●Local on-site support only for Office Automation

9 Eng.-Collaboration @ Hilti I D. Draes I 22.02.2012 9 www.hilti.com Hilti IT — GPD/H2 System Environment Supply Chain Planning - All markets and plants - 100GB LiveCache DB - Daily Planning Runs - SAP SCM 5.0 SCM/APO ERP HCM Centralized Global Operation Global HR System - All employees globally - SAP ECM 6.0 Unicode ERP System - 70 Sales Organizations - 1800 Plants - covering 95% of Sales - SAP ERP 6.0 Unicode - 7.0 TB Database / +1.2TB/yr - Concurrent 8000 users - up to 8Mio Dialog Steps/day - within top 10 SAP ERP systems worldwide based on SAP transactions Global BI Reporting System - 70 Sales Organizations - SAP ECM 6.0 Unicode - 9.5 TB Database / +1.6TB/yr Customer Relationship Mgt - 7000 mobile devices - SAP CRM 4.0 - 3.0 TB Database / +1TB/yr - biggest SAP mobile Sales implementation worldwide - 2nd biggest SAP CRM system based on transactions PI EP SCM/EWM CRM Supply Chain eWM - 3 Plants - SAP SCM 7.0 - 300 user BI

10 Eng.-Collaboration @ Hilti I D. Draes I 22.02.2012 10 www.hilti.com Agenda ● The Hilti Group ● The PLM Project ● IP-Protection and Global Collaboration ● Long-distance Collaboration

11 Eng.-Collaboration @ Hilti I D. Draes I 22.02.2012 11 www.hilti.com PPM Process Landscape Processes were described and established down to level 2 PDM/PLM: The initial Situation System / Application Landscape CAD:NX (homogeneous through all organizations / departments) PDM:CID (in-house developed global PDM System) ERP:SAP R/3 (ERP 6.0), single client

12 Eng.-Collaboration @ Hilti I D. Draes I 22.02.2012 12 www.hilti.com Project Vision & Phases Roadmap and high-level Scope Vendor Evaluation Prepare 2007 - 2008 Process Review; Requirements Def. Setup & Test Implementation & Go-Live ICP Functional Enhancements Rollout Implement 2008 - 2010 Process Improvements / Benefit Tracking Harvest 2011 - … Drive PPM Productivity and Operational Excellence in Development through effective and efficient PPM processes

13 Eng.-Collaboration @ Hilti I D. Draes I 22.02.2012 13 www.hilti.com PDM/PLM: Scope Product Development Product Variants Production Preparation Sales Items Professional Service Phase Out Production Equipment Collaboration Standards Engineering Change Management Data Management Support Processes Processes System / Application Directly integrate CAD and all engineering processes into SAP ERP using DSC Engineering Control Center (ECTR) in 11 BUs, 9 Plants, 6 countries

14 Eng.-Collaboration @ Hilti I D. Draes I 22.02.2012 14 www.hilti.com Implementation Partner DSC Software AG: Main implementation partner SAP (CH) AG: Selective consulting support joinApps AG: Print & Plot Infosys Technologies Ltd: Support for Vendor Evaluation

15 Eng.-Collaboration @ Hilti I D. Draes I 22.02.2012 15 www.hilti.com Success Factors Close collaboration between business & IT Intensive Stakeholder Management Manage Expectations: No immediate high-value payback Fix time & fix budget, manage Scope Carefully select solutions & implementation partner Avoid big-bang – a parallel operation of two systems is possible Develop requirements along pilot installation (usability is key!)

16 Eng.-Collaboration @ Hilti I D. Draes I 22.02.2012 16 www.hilti.com Carefully Select Solutions and Implementation Partner Market screening with strong support from independent consulting partner (Infosys)  Build short list Request for Information (RFI) following formal proven approach from consulting partner Pilot installations of short-list candidates in our environment; assessment workshops with experienced business participation Assessment of vendors’ capabilities to adjust to Hilti-specific requirements (two weeks “Proof of Concept”)  Structured assessment considering the dimensions solution and vendor maturity, functional coverage, strategic fit (including IT- strategy), total cost of ownership (TCO), and “vendor behavior”

17 Eng.-Collaboration @ Hilti I D. Draes I 22.02.2012 17 www.hilti.com Avoid Big-Bang: Run Global PDM Systems in Parallel At Go-Live Phase 1 After Go-Live Phase 1 All PDM Product Data Phase 1 Migration Old PDM SystemNew PDM System Product Data Phase 1 BUs Old Data Phase 1 BUs Periodical Delta Migration New Data created by Phase 1 BUs Data Ownership New Data Phase 2 BU’s Data used in mul- tiple products / projects Phase 1 Data Phase 2 Decisive: Scope calculation minimizing overlap region Uniquely assign data ownership (keeping overlap region in old system) Execute frequent delta-migration (old to new system) Decisive: Scope calculation minimizing overlap region Uniquely assign data ownership (keeping overlap region in old system) Execute frequent delta-migration (old to new system)

18 Eng.-Collaboration @ Hilti I D. Draes I 22.02.2012 18 www.hilti.com Usability: SAP for Engineering Departments

19 Eng.-Collaboration @ Hilti I D. Draes I 22.02.2012 19 www.hilti.com Agenda ● The Hilti Group ● The PLM Project ● IP-Protection and Global Collaboration ● Long-distance Collaboration

20 Eng.-Collaboration @ Hilti I D. Draes I 22.02.2012 20 www.hilti.com IP-Protection and Global Collaboration Requirements Engineering Data (CAD-Data, Drawings, other Documents, BOMs, certain Material Data, Change Documentation) must be protected from visibility outside Europe (except explicitly approved) Re-usage of parts must be possible also across international locations Global engineering projects across international locations must be possible (especially between Europe and Asia)  Data needs to be protected by default  It needs to be possible to make data visible on demand

21 Eng.-Collaboration @ Hilti I D. Draes I 22.02.2012 21 www.hilti.com Situation in SAP ERP 6.0 (w/o PLM 7) Relevant objects do not contain organizational assignments (i.e. protection via plant, sales-org., company code, etc. is not available) Access control lists (ACL) are available on documents but do not deliver suitable solutions (AND: are not available on material, BOM, ECM) The field “authorization group” is available on all objects, but w/o logic  Implementation of logic controlling the authorization group values on all objects depending on certain parameters (business logic)  Setup of authorization roles using the auth. group values  Improvements with PLM 7 ??

22 Eng.-Collaboration @ Hilti I D. Draes I 22.02.2012 22 www.hilti.com Usability of Authorization Assignment Avoid complicated automation Rules like “all parts in a certain project” do not offer necessary security (who can assign a part to a project?) Transparency on visibility settings improves communication Manual assignment (supported by easy mass-functions) controlling who is allowed to change visibility settings and also supports an easy log of who has changed visibility  The new process has been adopted very fast by business and is not seen as a burden (but rather as a good support of business)

23 Eng.-Collaboration @ Hilti I D. Draes I 22.02.2012 23 www.hilti.com Transparency on visibility settings

24 Eng.-Collaboration @ Hilti I D. Draes I 22.02.2012 24 www.hilti.com Agenda ● The Hilti Group ● The PLM Project ● IP-Protection and Global Collaboration ● Long-distance Collaboration

25 Eng.-Collaboration @ Hilti I D. Draes I 22.02.2012 25 www.hilti.com Background: CAD-Integration into SAP ERP All meta data managed in SAP ERP File storage: Content Server (CS) of SAP Knowledge Provider (KPRO) Clients communicate to SAP ERP via RFC SAP ERP returns HTTP addresses of files; clients fetch directly from CS DSC Filespace replaces local storage of checked out working versions Convert service generates neutral formats for archive/print/plot

26 Eng.-Collaboration @ Hilti I D. Draes I 22.02.2012 26 www.hilti.com Multi-Site Implementation KPRO content/cache in major sites as DSC Filespace also caches, KPRO can be skipped in sites with good network connection

27 Eng.-Collaboration @ Hilti I D. Draes I 22.02.2012 27 www.hilti.com Long Distance Collaboration Functionality of SAP KPRO: ●At check-in, CAD-files are moved into nearest SAP Content Server; existing copies in all caches are invalidated ●With next access, files will be copied to the cache at requesters location ●No possibility to influence SAP Caching behavior Challenge: Access in location B immediately after check-in in location A causes a file transfer from location A to location B A long-distance WAN between A and B results in substantial waiting times for this transfer The reason for the waiting time is in-transparent to the user

28 Eng.-Collaboration @ Hilti I D. Draes I 22.02.2012 28 www.hilti.com The concept of cheap vs. expensive A new storage category-customizing table defines per site, which KPRO repository is near-by (= cheap) and which is far away (= expensive) The data-fetch mechanism of the ECTR is enhanced by the following logic: If the local Filespace contains the latest version, it presents it to the user If not, the ECTR checks the repository If fetching is cheap, ECTR requests the file from the KPRO If fetching is expensive, ETCTR displays a pop-up to offer the user the choice between expensive collection of the latest version, or loading of the currently stored (outdated) version An over-night sync-job preloads the local filespace to eliminate waiting times

29 Eng.-Collaboration @ Hilti I D. Draes I 22.02.2012 29 www.hilti.com Take away SAP ERP out of the box does not offer sufficient engineering data protection or global collaboration support User exits allow to develop authorization mechanisms which comply to company specific data protection requirements Global collaboration can be improved by applying logic into the DSC- Filespace component The enhanced logic of cheap vs. expensive is meanwhile standard in ECTR

30 Eng.-Collaboration @ Hilti I D. Draes I 22.02.2012 30 www.hilti.com Thank you for your attention.

31 Eng.-Collaboration @ Hilti I D. Draes I 22.02.2012 31 www.hilti.com Presented by Daniel Dräs Area Lead PDM Global IT Hilti Corporation 9494 Schaan I Liechtenstein Office: Hilti Befestigungstechnik AG 9470 Buchs I SG I Switzerland Grünaustrasse 1a I P.O.Box 546 P +423-234 4239 I F +423-234 8239 E daniel.draes@hilti.com www.hilti.com www.hilti.com


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