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© 2010 The MITRE Corporation. All rights reserved. For Internal MITRE Use Veterans Benefits Management System (VBMS) SOA Approach 2010 MITRE SOA Conference Brandt Welker VBMS Chief Engineer Department of Veterans Affairs Matt Friedman Program Lead MITRE
© 2010 The MITRE Corporation. All rights reserved. About VA ■Established as an independent agency, July 1930 ■Elevated to Cabinet level, March 1989 ■Second largest Federal Department –More than 270,000 employees ■Organizational structure –Central Office (VACO), Washington, DC –Veterans Health Administration (VHA) ■ Provides services and benefits through a nationwide network of 153 hospitals, 895 outpatient clinics, 135 nursing homes, 47 residential rehabilitation treatment programs, 209 readjustment counseling centers –Veterans Benefits Administration (VBA) ■ Operates 57 veterans benefits regional offices –National Cemetery Administration (NCA) ■ Operates 157 national cemeteries 2
© 2010 The MITRE Corporation. All rights reserved. Strategic and Enabling Goals ■Goal 1: Restore the capability of veterans with disabilities to the greatest extent possible, and improve the quality of their lives and that of their families. ■Goal 2: Ensure a smooth transition for veterans from active military service to civilian life. ■Goal 3: Honor and serve veterans in life, and memorialize them in death for their sacrifices on behalf of the Nation. ■Goal 4: Contribute to the public health, emergency management, socioeconomic well ‑ being, and history of the Nation. 3 Enabling Goal: Deliver world-class service to veterans and their families through effective communication and management of people, technology, business processes, and financial resources. Source:
© 2010 The MITRE Corporation. All rights reserved. 4 Veterans Benefits Administration Major VBA Challenges ■Reduce Claims Backlog ■Go “Paperless” ■Implement New GI Bill Major VBA Challenges ■Reduce Claims Backlog ■Go “Paperless” ■Implement New GI Bill Education Service Compensation & Pension Service Loan Guaranty Service Insurance Service Vocational Rehab & Employment Service 46.4 Billion dollars to be paid to veterans in 2009 VBA is responsible for administering the VA programs that provide financial and other forms of assistance to veterans, their dependents and survivors OI&T Office of Business Process Integration (OBPI) Office of Business Process Integration (OBPI)
© 2010 The MITRE Corporation. All rights reserved. Page 5 What is VBMS ■What are we trying to accomplish –Deploy a technology platform to enable the paperless processing of compensation and pension claims –Implement business process reengineering best practices to improve the claims processing process ■What are our challenges –One of the largest programs undertaken by VBA –Utilizing Agile development methodology –User in the middle design –Complex Legacy Environment –Adopt modernized architectural best practices How Are We Proceeding?…..
© 2010 The MITRE Corporation. All rights reserved. Page 6 The Answer…………
© 2010 The MITRE Corporation. All rights reserved. 7 Composite Application in SOA Source: IBM
© 2010 The MITRE Corporation. All rights reserved. Page 8 Overall Program Approach ■Virtual Regional Office ■Pilot 1 – Platform Concept Test (2010) ■Pilot 2 – Business Process Deployment & Architectural Hardening (2011) ■Pilot 3 – Business Process Optimization (2011) ■National Rollout (2012)
© 2010 The MITRE Corporation. All rights reserved. 9 A. IntakeB. DevelopmentC. RatingD. Award A1. Establish Record RTR CONTENTION: All materials received and Case Eligibility Sufficiency Verified RATABLE ISSUE: Completed Rating Decision With reviewable evidentiary chain Core Capabilities A2. Setup End Products A3. Update eFolder B2. Develop the Claim B3. Verify RTR B1. Create Development Plan eFOLDER: Established and Quality Documents Tagged and Associated Claim is in the system and available in the GUI Payment(s) In Route to Veteran C1. Evaluate Evidence C2. Determine Rating C3. Support External Review D1. Determine Entitlement D3. Obtain Authorization(s) D2. Generate Correspondence Supporting Capabilities G1. Appeals Process (RO, Board, Court) G2. Veteran Identification Verification Service G3. Letter Generation & Association G4. Due Process G5. Receive and Associate New DocumentsG6. Time Based Triggers G7. Work Product Quality Reviews G5a Receive G5b Associate G1a RO Appeal G1b VBA Appeal Overview of the Business Architecture DRAFT – Pre-Decisional Source: MITRE / VBA
© 2010 The MITRE Corporation. All rights reserved. Title: SupplierCustomersRolesExceptions / Opportunities ProcessInputsOutputs Services RoleDescription DRAFT – Pre-Decisional Source: MITRE / VBA
© 2010 The MITRE Corporation. All rights reserved. Setting The Context For the Business Services 11 DRAFT – Pre-Decisional Source: MITRE / VBA
© 2010 The MITRE Corporation. All rights reserved. Understanding the Architectural Relationships DRAFT – Pre-Decisional Source: MITRE / VBA
© 2010 The MITRE Corporation. All rights reserved. Title: SupplierCustomersRolesExceptions / Opportunities ProcessInputsOutputs Services RoleDescription IntakeDevelopmentRatingAward GUI Layer Legacy Logical Architecture Legacy Systems GUI Layer Information Sets VBMSI Scope Application Layer Infrastructure Layer Data Layer Desktop Workspace Desktop Tools Document Management Workflow EngineRules EngineOCR / eFax Solution Scanning Platform Desktop Environment National Network Infrastructure Development & Test Environments PIES - GUICapriMAP-DRBA2000CoversShare DOD Record s Reques t DOD Record Images VHA Exam Order VHA Exam Results Claim Conts Dev Doc Rqsts Outboun d Corresp Document Repository Rules & Profile Information Claim Status AwardsBIRLS - GUI New VET New Vet Record CDB Tables & BL PIES - BLCapriMAP-DRBA2000CoversShareAwardsBIRLS - BL Legacy Systems Fat Client Business logic Legacy DB Tables & Business Logic CDB Tables & BL 13 DRAFT – Pre-Decisional
© 2010 The MITRE Corporation. All rights reserved. The Detailed Analysis to Support the Services 14 Step 1 – Application Centric Data Flow Analysis Step 2 – Process Based Information Flows Step 3 – Draft Services Catalog DRAFT – Pre-Decisional Source: MITRE / VBA
© 2010 The MITRE Corporation. All rights reserved. Database The Complexities of the Legacy Architecture GUI Interface Application Logic Database GUI Interface Application Logic Database Application Complexity GUI Level Integration Service IntegrationRefactor or Migrate the Code GUI Interface Application Logic Database GUI Interface Application Logic Database GUI Interface Application Logic Database GUI Interface Application Logic Database GUI Interface Application Logic Database API Service Source: MITRE / VBA
© 2010 The MITRE Corporation. All rights reserved. DRAFT – Pre-Decisional Source: MITRE / VBA
© 2010 The MITRE Corporation. All rights reserved. VBMS Pilot 1 Filenet Smart Scanning (NARA) Portal VETSNET Server Tier VETSNET Security Identity Management TUXEDO SOAP/HTTP Protocol? Retrieve Doc Metadata EJB/RMI SOAP/HTTP VPN/T1 AIDE Network BEP Network VPN/T1 SOAP/HTTP Store Scanned Image EP Work Queue Establish Development Rating Awards Receive Claimant Data HTTP VPN/ Internet Retrieve Document Content Info Integrity -Check Claim -Check Content Establish/Update Claimant Data Search Scanned Image (Additional Screens) (Additional Screens) (Additional Screens) (Additional Screens) (Additional Screens) (Additional Functions) (Additional Screens) (Additional Screens) (Additional Functions) (Additional Screens) (Additional Screens) (Additional Functions) (Additional Screens) (Additional Screens) (Additional Tux. Svcs) Pilot 1 Architecture DRAFT – Pre-Decisional Source: VBA
© 2010 The MITRE Corporation. All rights reserved. An Outline of VBMS SOA Reference Architecture Customer Relationship Management (CRM) Voice Access Modernization (VAM) Enterprise Knowledge Base (KB) Unified Desktop Source: The Open Group
© 2010 The MITRE Corporation. All rights reserved. Page 19 Current Status and Next Steps ■Where Are We Today –Numerous Technical Services Have Been Developed –Starting The Last Couple Of Sprints For Pilot 1 –Business Architecture Defined ■What Are The Next Steps –Managing One Of The Largest Programs Undertaken By VBA –Refining The Adoption Of Agile Development Methodology –Integrating User In The Middle Design With Architectural Strategies –Integrating VBMS Into The Complex Legacy Environment –Continued Adoption Of Modernized Architectural Best Practices
Advanced Planning Brief to Industry (APBI) Tom Murphy Veterans Benefits Administration December 10, 2015.
FAMILY SERVICES DEPARTMENT Veterans’ Service Program October 18, 2011.
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FEDERAL VETERAN BENEFITS Overview. BOBI DIXON-INGALLS Targeted Outreach Team, Michigan Veterans Affairs Agency Training and Accountability Analyst Accredited.
Department of Veterans Affairs Program. VA Overview: Organization 157 hospitals Nationwide One of the largest health care systems in the USA Conducts.
VALU RESOURCES Seal of the U.S. Department of Veterans Affairs ADVANCE Transforming Potential Into Performance August 3, 2011 VALU Resources. Advance is.
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VBA Benefits Presentation Edward B. Perry, Outreach Coordinator New York Regional Office 245 West Houston Street New York, NY VETERANS.
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U.S. Department of Agriculture eGovernment Program eGovernment Working Group Meeting February 11, 2004.
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David W. Greaves, Ph.D. Chief of Psychology & Administrative Director Mental Health & Clinical Neurosciences Division Portland VA Medical Center.
Microsoft Office Sharepoint Server 2007 (MOSS) Overview Momentum Microsoft November 15, 2007.
STAKEHOLDER ENTERPRISE PORTAL The SEP (Stakeholder Enterprise Portal) is a single, secure entry portal that provides VA partner organizations and external.
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Thomas Murphy, Director, Compensation Service 1 Veterans Benefits Administration Compensation Service NACVSO 2014 Conference Grand Rapids, Michigan.
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