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Office Ergonomics - From Design to Implementation in Less Than 180 Days Presented by Presented by Joy K. Boese E3 Consulting Corp. December 10, 2003.

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Presentation on theme: "Office Ergonomics - From Design to Implementation in Less Than 180 Days Presented by Presented by Joy K. Boese E3 Consulting Corp. December 10, 2003."— Presentation transcript:

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2 Office Ergonomics - From Design to Implementation in Less Than 180 Days Presented by Presented by Joy K. Boese E3 Consulting Corp. December 10, 2003

3 “You look for what you know and you only see what you look for…” Goethe

4 National Statistics National Statistics MSDs Cost the Nation $50 Billion a Year Employers pay $15-$18 Billion in Workers Compensation a Year Users who spend 4+ Hours a Day on a PC lose 1.5 Lost Work Days due to MSDs 40% of Employees Change Workstations 1-3 Times Per Year 50 % of Employees who have MSDs go unreported

5 So Why Should We Care: We Must Stop Being Reactive & Starting Becoming Cost Effective.

6 FConclusion Q & A We Will Cover- 3 Case Studies FWhat Creates a Cost Effective Ergonomics Program Automation & Align Business Strategy to Program FUnderstand How to Create & Evaluate Short & Long Term Ergonomic Goals FLearn How to Get Management Buy-In Using Cost Analysis Measures

7  Align Business Strategy to In-House Program  Clearly Define Short & Long Term Goals  Integrate Automation in Some Manner  Define Roles & Responsibilities  Gain Management Buy-in thru Cost Savings What Creates a Cost Effective Ergonomics Program

8 Case Study #1

9 250+: Employees Small Size: Software Company Based in: Cupertino, CA Goal: Take a Reactive Program to a Cost Effective Program in less than 180 Days No Ergonomic Protocol In Place 8 Reported RSI in the last 3 months Lack of Employee Awareness Training Lack of Employee Awareness Training Lack of Product Standards in Place Brio Software, Case Study Company HistoryReasons for the Change

10 Define Ergonomics Goals Short Term Goals: (First 90 Days) Short Term Goals: (First 90 Days) Select an In-House Ergonomics Coordinator Create an Online Pre-Questionnaire Establish a Pre-Approved Product Standard List Develop an Ergonomics Awareness Training Brochure Long Term Goals: (180 Days) Long Term Goals: (180 Days) Conduct Train-the-Trainer Training Address the Home Office Telecommuter

11 Define Ergonomics Goals Short Term Goals: (First 90 Days) Short Term Goals: (First 90 Days) Select an In-House Ergonomics Coordinator Create an Online Pre-Questionnaire Establish a Pre-Approved Product Standard List Develop an Ergonomics Awareness Training Brochure

12 Brio Ergonomics Web Page

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17 E-mailed Minimal Corrections Suzie Brown, you identified your Eyes are causing you discomfort. Please try the following minimal corrections: 1.Adjust the background color to increase the contrast level. The text should be dark and the background color light. Optimally, you should use a white background with black dark blue text.

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21 Define Ergonomics Goals Short Term Goals: (First 90 Days) Short Term Goals: (First 90 Days) Select an In-House Ergonomics Coordinator Create an Online Pre-Questionnaire Establish a Pre-Approved Product Standard List Develop an Ergonomics Awareness Training Brochure

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23 Define Ergonomics Goals Short Term Goals: (First 90 Days) Short Term Goals: (First 90 Days) Select an In-House Ergonomics Coordinator Create an Online Pre-Questionnaire Establish a Pre-Approved Product Standard List Develop an Ergonomics Awareness Training Brochure

24 Brio Ergonomics Brochure Page: 1-2

25 Brio Ergonomics Brochure Page: 3-4

26 Brio Ergonomics Brochure Page: 5-6

27 Define Ergonomics Goals Long Term Goals: (180 Days) Long Term Goals: (180 Days) Conduct Train-the-Trainer Training Address the Home Office Telecommuter

28 How to Schedule an Ergonomics Evaluation Brio Trainer Brio Trainer Contact end user via email or voicemail Provide 2 or 3 times or days that fit evaluator’s schedule Email or call the day before to confirm the appointment

29 What to Do & Bring during an Ergonomics Evaluation Brio Trainer Brio Trainer Review Pre-Evaluation Output Form prior to the employee visit Bring a Pen or Pencil Bring a Sketch Pad Bring a Measuring Tape Bring a Digital Camera to capture employee set up

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31 Workstation Before vs. After

32 Brio Office Ergonomics Protocol

33 Define Ergonomics Goals Long Term Goals: (180 Days) Long Term Goals: (180 Days) Conduct Train-the-Trainer Training Address the Home Office Telecommuter

34 Home Office Ergonomics Protocol End User Step # 1: Go to url: www.Brio.com/Ergo Step # 2: Take Home Office Pre-Questionnaire Step # 3: Download Ergonomics Brochure

35 Brio Ergonomics Web Page

36 Home Office Ergonomics Protocol End User Step # 4: Take pictures & measurements of home workstation Step # 5: Send camera back to Brio Step # 6: Get contacted by Brio via phone for an interview with an Ergonomics Evaluator Step # 7: Necessary ergonomics recommendations are made at that time

37 How to Take a Measurement

38 Workstation Measurements 1- 2 "higher EFD Keyboard 1 inch lower Arm’s length 1 st Blue = Elbow Height ______ 2 nd Purple = Keyboard Height ______ 3 rd Red = Writing Height ______

39 Home Office Ergonomics Protocol End User Step # 4: Take pictures & measurements of home workstation Step # 5: Send camera back to Brio Step # 6: Get contacted by Brio via phone for an interview with an Ergonomics Evaluator Step # 7: Necessary ergonomic recommendations are made at that time

40 Increase Employee Comfort & Productivity by 40% Comfort & Productivity Establish an Employee Protocol with in less than 6 Months Employee Protocol Decrease RSI Decrease # of RSI’s by 80% How do we Measure the Success of an Ergonomics Program? Turn Around Time Decrease turn around by 75% from evaluation to actual installation

41 Case Study #2

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43  600+: Employees  Medium Size: Visual Effects Company  Based in: Alameda, CA  Goals: Align ESC Business Strategy to In-House Program. Create a program in less than 180 days that improves user performance & comfort. Create a program in less than 180 days that improves user performance & comfort.  Improve Employee Productivity & Comfort  Recruit the Best in the Industry  Reduce the 1:3 ratio of Employees who Complain of Discomfort  Improve Ergonomic Workstation Standards based on Job Function ESC Entertainment, Case Study Company HistoryReasons for the Change

44 Define Ergonomics Goals Short Term Goals: (First 90 Days) Begin a Pilot Study Test all Ergonomic Software & Drivers with ESC Systems Create an Ergonomic Lab Establish a Pre-Approved Product Standard List Long Term Goals: (180 Days) Conduct 30, 60, & 90 Day Follow Up Training and Review

45 Define Ergonomics Goals Short Term Goals: (First 90 Days) Begin a Pilot Study Test all Ergonomic Software & Drivers with ESC Systems Create an Ergonomics Lab Establish a Pre-Approved Product Standard List

46 Pilot Program Pilot Program Consisted of 50 Visual Effect end users: 12+ hours on the Computer per day High % of Mouse Use & Wacom Tablet Monitors Range in size from 19”-24” Existing Sit to Stand Adjustable Workstations Employee may have a discomfort rating of a 5+

47 Define Ergonomics Goals Short Term Goals: (First 90 Days) Begin a Pilot Study Test all Ergonomic Software & Drivers with ESC Systems Create an Ergonomics Lab Establish a Pre-Approved Product Standard List

48 Systems Testing of Alternative Solutions

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50 Pre-Set Buttons ESC Workstation Standard Sit-Stand Height 25” to 42” w/ keyboard tray up to 48” Seated Height 21” – 34 ½”

51 Keyboards, Platforms & Mice

52 In-Line Adjustable Board

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54 Define Ergonomics Goals Short Term Goals: (First 90 Days) Begin a Pilot Study Test all Ergonomic Software & Drivers with ESC Systems Create an Ergonomics Lab Establish a Pre-Approved Product Standard List

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57 Define Ergonomics Goals Long Term Goals: (180 Days) Conduct 30, 60, & 90 Day Follow Up Training and Review

58 Create an Employee Status List Evaluation Date Employee Name Users Email Floor/Ext. # Install Date 30 Day F/U 60 Day F/U 90 Day F/U 30-Aug-02 Tom Lin TL@e.com 1 st, Ext. 23 5-Sep-025-Oct-025-Nov-025-Dec-02

59 ESC Cost Analysis

60 Reduced Time Lost Analysis *Sources : Facility Management Journal & U.S. Department of Labor Visual Effect Salary: $75,000 Daily Cost: $312.50 (240 work day/yr) Temporary Worker: $390.63 Salary + Temp Cost:$703.13 1.5 Days Lost per Year:$1,054.70

61 Reduced Turnover Analysis 2. REDUCTION IN TURNOVER RATE Before Ergo Program30% With Ergo Program25% 5% Annual Savings per employee = $130.00

62 ESC’s Cost Saving Analysis TOTAL PER EMPLOYEE SAVINGS: 1. Reduced Time Lost $1,054.70 2. Reduced Turnover (5%) $130.00 ____________ $1,184.70

63 ESC’s Cost Analysis Summary *Sources : Facility Management Journal & U.S. Department of Labor Per Employee Savings:$1,184.70 # of Employees: 200 Total Annual Savings: $236,940 Moderate Correction:$500 Payback in Months:2.2

64 Case Study #3

65  10,000+: Employees  Large Size: Mortgage Banking Firm  Branch in: Los Angeles, CA  Goal: Integrate functionality & ergonomic improvements into the existing work environment in less than 180 days.  Need to Recruit the Best in the Industry  3.0 Lost Work Days/Yr per employee due to reported Eyestrain & Headaches  Improve Employee Productivity & Efficiency  Design Ergonomics Workstation Standards based on Job Function Irwin Mortgage, Case Study Company HistoryReasons for the Change

66 Define Ergonomics Goals Short Term Goals: (First 90 Days) Perform an Ergonomics Needs Assessment Create an Ergonomic Workstation Solution for Processors Create an Ergonomics Solution for Improving Lighting & Acoustics Long Term Goals: (180 Days) Conduct a Follow Up to see the outcome and ROI regarding the new changes to the space

67 Define Ergonomics Goals Short Term Goals: (First 90 Days) Perform an Ergonomics Needs Assessment Create an Ergonomic Workstation Solution for Processors Create an Ergonomics Solution for Improving Lighting & Acoustics

68 Ergonomics Need Assessment Ergonomics Need Assessment Focused on Loan Processors: 8+ hours on the Computer per day High % of Filing & Phone Use per day Close an Average of 20 Loans per month Existing Space is cramped & insufficient Number #1 complaint is Eyestrain

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70 Ranked # 3 Noise Level & Acoustical Privacy Ranked # 4 Storage & Filing Work Surface Space (i.e. design does not support function) Ranked # 1 Top 4 items out of 10 Ranked Highest Priority in Irwin Work Environment Lighting (i.e. ceiling & outside light cause glare) Ranked # 2

71 Irwin’s Existing Processing Station F Computer placed in Corner F Keyboard & Mouse placed on dropped return F Over abundance of files F Narrow 20” work surfaces

72 Irwin’s Existing Processing Station F Inadequate Writing Space left arm resting on a dropped typing return F Monitor to low for proper viewing height F Lack of work surface space for legal size documents F Chair has limited adjustability and does not properly support user

73 Define Ergonomics Goals Short Term Goals: (First 90 Days) Perform an Ergonomics Needs Assessment Create an Ergonomic Workstation Solution for Processors Create an Ergonomics Solution for Improving Lighting & Acoustics

74 Irwin Mortgage

75 Curved Work Surface

76 Mobile Adjustable Tables

77 Pelican Drawer for Processors

78 Slat Wall

79 Keyboard Tray with Mouse Support

80 Hands Free Headset

81 Chair Standard Processor – Criterion Plus Chair Processor – Criterion Chair

82 Define Ergonomics Goals Short Term Goals: (First 90 Days) Perform an Ergonomics Needs Assessment Create an Ergonomic Workstation Solution for Processors Create an Ergonomics Solutions for Improving Lighting & Acoustics

83 Irwin Mortgage Lighting Before

84 Irwin Mortgage Lighting After

85 Panel Attached Task Light

86 Acoustical Ceiling Panels

87 Define Ergonomics Goals Long Term Goals: (180 Days) Conduct a Follow Up to see the outcome and ROI regarding the new changes to the space

88 Irwin Mortgage’s Cost Saving Analysis 1. REDUCED TIME LOST: *Sources : Facility Management Journal & U.S. Department of Labor Processor Salary: $40,000 Daily Cost: $166.67 (240 work day/yr) Temporary Worker: $208.33 Salary + Temp Cost:$375.00 1.5 Days Lost per Year:$562.50

89 Irwin Mortgage’s Cost Saving Analysis *Sources : Facility Management Journal & U.S. Department of Labor 2. INCREASED PRODUCTIVITY: Increased Loans Processed 2% Savings per employee per year $800.00

90 Reduced Turnover Analysis 3. REDUCTION IN TURNOVER RATE Before Ergo Program15% With Ergo Program10% 5% Annual Savings per employee = $25.00

91 Irwin Mortgage’s Cost Saving Analysis TOTAL PER EMPLOYEE SAVINGS: 1. Reduced Time Lost $562.50 2. Increased Productivity $800.00 3. Reduced Turnover (5%) $25.00 ____________ $1,387.50

92 Irwin Mortgage’s Cost Analysis Summary *Sources : Facility Management Journal & U.S. Department of Labor Per Employee Savings:$1,387.50 # of Employees: 60 Total Annual Savings: $83,250 Moderate Correction:$1,500 Payback in Months:9.6

93 What’s Ahead in the Future

94 Online Discomfort Assessment

95 Discomfort Assessment : Please click on the area (s) of your body that cause you discomfort. If more than one area is causing you discomfort, click on the area that is causing you the most discomfort.

96 Discomfort Assessment: Please click on the area(s) of your body that cause you discomfort. If more than one area is causing you discomfort, click on the area that is causing you the most discomfort.

97 Discomfort Assessment: Please click on the area(s) of your body that cause you discomfort. If more than one area is causing you discomfort, click on the area that is causing you the most discomfort.

98 Discomfort Assessment: Please click on the area(s) of your body that cause you discomfort. If more than one area is causing you discomfort, click on the area that is causing you the most discomfort.

99 Discomfort Assessment: Please click on the area(s) of your body that cause you discomfort. If more than one area is causing you discomfort, click on the area that is causing you the most discomfort.

100 Discomfort Assessment: Please click on the area(s) of your body that cause you discomfort. If more than one area is causing you discomfort, click on the area that is causing you the most discomfort.

101 Discomfort Assessment: Please click on the area(s) of your body that cause you discomfort. If more than one area is causing you discomfort, click on the area that is causing you the most discomfort.

102 Discomfort Assessment: Please click on the area(s) of your body that cause you discomfort. If more than one area is causing you discomfort, click on the area that is causing you the most discomfort.

103 Discomfort Assessment: Please drag the color that best describes your discomfort to the part of your body where you feel discomfort.

104 Discomfort Assessment: Please drag the color that best describes your discomfort to the part of your body where you feel discomfort.

105 Discomfort Assessment: Please drag the color that best describes your discomfort to the part of your body where you feel discomfort.

106 Discomfort Assessment: Please drag the color that best describes your discomfort to the part of your body where you feel discomfort.

107 Discomfort Assessment: Please drag the color that best describes your discomfort to the part of your body where you feel discomfort.

108 Discomfort Assessment: Please drag the color that best describes your discomfort to the part of your body where you feel discomfort.

109 Discomfort Assessment: Please drag the color that best describes your discomfort to the part of your body where you feel discomfort.

110 Discomfort Assessment: Please drag the color that best describes your discomfort to the part of your body where you feel discomfort.

111 Discomfort Assessment: Please drag the color that best describes your discomfort to the part of your body where you feel discomfort.

112 Discomfort Assessment: Please drag the color that best describes your discomfort to the part of your body where you feel discomfort.

113 Discomfort Assessment: Please drag the color that best describes your discomfort to the part of your body where you feel discomfort.

114 Discomfort Assessment: Please drag the color that best describes your discomfort to the part of your body where you feel discomfort.

115 Discomfort Assessment: Please drag the color that best describes your discomfort to the part of your body where you feel discomfort.

116 Discomfort Assessment: Please drag the color that best describes your discomfort to the part of your body where you feel discomfort.

117 Discomfort Assessment: Please drag the color that best describes your discomfort to the part of your body where you feel discomfort.

118 Discomfort Assessment: Please drag the color that best describes your discomfort to the part of your body where you feel discomfort.

119 Discomfort Assessment: Please drag the color that best describes your discomfort to the part of your body where you feel discomfort.

120 Discomfort Assessment: Please drag the color that best describes your discomfort to the part of your body where you feel discomfort.

121 Discomfort Assessment: Please drag the color that best describes your discomfort to the part of your body where you feel discomfort.

122 Discomfort Assessment: Please drag the color that best describes your discomfort to the part of your body where you feel discomfort.

123 Discomfort Assessment: Please drag the color that best describes your discomfort to the part of your body where you feel discomfort.

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125 “In Summary”

126 Summary FWhat Creates a Cost Effective Ergonomics Program FUnderstand How to Create & Evaluate Goals FLearn How to Get Management Buy-In

127 It is not what we know It is not what we think It is not what we believe It is what we DO that is important John Ruskin

128 Evolution of Man

129 Contact Information Contact Information Joy Boese, MS, BA Principle - E3 Consulting Corp. (310) 459-0792 Email: Joy@E3-cc.com Joy@E3-cc.com


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