6Broadband roadmap - Fibre Graeme Snell Demand Stimulation Director
7Practically every local authority has applied for BDUK funding BT’s commercial roll out and Government (State Aid) funded fibre broadband rolloutOpenreach is delivering fibre to approximately 2/3rd of the UK as part of its commercial rolloutBT’s approachIntervention roll out will mirror commercial rollout - standard products and services“Fibre as far as possible”BTW will be deploying WBC alongside the rollout (with very few exceptions)For BTW customers practically zero effort to serve the additional intervention areasBT is committed to helping meet the government aspiration of 90% fibre broadband coverage by 2017Funding for the final 1/3rd is organised and administered by Broadband Development UK (BDUK) on behalf of Department of Culture, Media and SportsPractically every local authority has applied for BDUK fundingFollowing open tender, two providers have signed a framework contract with BDUK
8CP agnostic demand stimulation complements retail marketing and accelerates adoption BT is offering ‘CP agnostic’ marketing support to local bodiesDriving market growth and awarenessHelping to position roll out as a regional activity, driven and ‘owned’ by local governmentFunded primarily by LBs, but potentially with BT contribution (at wholesale level, not BT Retail)Regional campaigns, with a dedicated marketing team in regionLocal authority branded portal with white label content, availability checkers etc.CRM system and eDM/direct mail servicesEvents, workshopsRegionally branded cabs, flyers, vans etc.Services Include
9A white label demand stimulation campaign would seem to increase the rate and level of adoption of fibre broadband – in all marketsDemand stimulation impact in Milton Keynes vs. based case of other comparable exchanges(M3 exchanges where Virgin presence >80%)Demand stimulation impact in Cornwall vs. base case of other comparable exchanges(M1 exchanges)CornwallRest of UK M1
10Now is the time to focus your marketing campaigns to coincide with rollout Campaigns up and runningCampaigns expected to start in Q4Northern IrelandNorth YorkshireLancashireRutlandWalesSurreyCornwall
11Superfast Cornwall update £132m partnership – EU, Cornwall Council & BT - started OCT – targeting all 250k premisesAims: aiming for 80-90% FTTX coverage + strong focus on take-upCoverage now: FTTX: 109k premises passed NOW inc. 7.5k FTTP (Falmouth, Truro, Liskeard, St Austell)Take-up: 14,000 live customers through 27 ISPsNext phase: k FTTX premises by APR-13 including 48k premises FTTPBusiness & strategic growth areas prioritised for FTTPNew trials & tests being pioneered in Cornwall eg. Fibre on DemandSuperfast Cornwall keen & resourced to work with ISPs to drive take-up, particularly around FTTPContact:(opp. Truro station, SEP-12)
12BDUK – Get involved now!Who in your organisation needs to know about the rollout plans for BDUK areas?Suggest Marketing & Sales, Customer Service, Network build teamsTell us what type of information you would like us to provide about the plans for exchange enablement in BDUK areasE.g. timings, coverage, PR/Marketing activityOpenreach in conjunction with BT wholesale will then create a communications channel to provide updates on BDUK plansLikely to use the existing BT wholesale fibre surgeries (contact for details)– our aim is to launch this by the end of the yearDo you require regular updates at this ISP forum as well?Finally, this is not just about a mass market consumer sales opportunity.There are likely to be bespoke SME sales engagement opportunities for CPs in BDUK areas as SME business support / capability training is a key part of the demand stimulation programme in many of the BDUK bids
13Fibre Broadband FTTC and FTTP Neil Tye Head Fibre Broadband
14How is Fibre doing?Nearly 12 million ‘premises’ passed 7 months ahead ofschedule with over 850,000 End UsersPart of £2.5Bn BT funding to 2/3rds end 2014Approx 31,000 cabinets RFS at 1,210+ exchanges andplanned 163 extra newly announced exchangesFTTC up to 80Mb service available, FTTP in EMDServices up to 330Mb & trials on fibre on-demand70 CPs selling the service, over 40 of whom we see as ‘commercially launched’33% of BTW external SP FTTC lines are 80/20. Availability checker willalways show the FASTEST available speed22% ADSLcustomers in footprint. Average ‘Business’ conversion of 12% of enabled footprint. ‘Best in class’ conversion of 42%Negligible impact on backhaul costs; the heavy userson Fibre were the heavy users on copper.Integral part of BTW’s WBC and WBMC portfolio, systems and networkBDUK: 8 regions signed and growing
15Broadband Fibre Product Road Map 2012 & 13 12/1313/14Q1/2Q3/4Q1/2Q3/4Differentiated SLA launchFTTx Real Time Quality of Service EMDAvailability Checker URL retirement“Wires Only” launchLaunch of “80/20” FTTC:80Mb up / 20Mb downFTTC self install systems trials220M FTTP launchFTTC self install trialsDifferentiated through put trialFTTP On Demand trialsFOX strategic solutionRemote Assure TrialsFibre Performance Tester ImprovementsBDUK areas roll outFibreAvailability CheckerEMD 330Mb FTTP productFibre on Demand launchFree bulk checkFTTP 330/20 Rental offerConnection offer £20 off80/20 reduced rental offerMigration from LLU offer £40 off40/2 STOP SellFuture activities are aspirational and not fully committed
16Differentiated SLA, Remote Assure and Availability Checker Diff Services Objective: Improved peak throughput and differentiation between products Deployment Q3 Migration Q3/Q4 Launch Q1 13/14 Remote Assure Trial Objective: remote assure vs SFI for subset of fault types Trial status: Live Availability Checker Version Control: Next version: Removal of Broadband Availability Checker Version 26 on 21st October 2012 Changes: Added fields and “Look and Feel” changes Q4
17Broadband roadmap – WBC/WBMC Andy Wright Head of Product Management Wholesale Broadband Connect
18Broadband Product Road Map Q2Q3Q42013/14Migration from 20C IPstream to 21C Wholesale Broadband ConnectIPstream ‘Stop Sell’20CAdvance Services on 20C Stop SellAdvanced Services on 20C WithdrawalIPstream retirement within WBC & Datastream in totalRollout of WBC expands footprint to exceed 90% of UK end usersFurther WBC expansion plansWeekend appointingTrials of Cool Broadband also Fixed Rate ProductWBC EP 40Gb Host Links launchDynamic Line Management (DLM) improvementsMulti Service Edge TrialsRollout 119 MSEsRollout 416 MSEs21CCGNAT Private Addressing LaunchAdvance Services (WBC Assured) Stop SellAdvanced Services (WBC Assured) WithdrawalUsage Report EnhancementsConsumer switching: OfCom StatementEarly mkt deploym’nt FTTx Real time Quality of ServiceDifferentiated throughput TrialDifferentiated SLA launchLaunch of “Wires Only”Availability Checker URL retirementEarly market deployment of 330Mb FTTP productLaunch of 220Mb FTTPBD UK areas roll outFTTC self install systems trialsFibreFTTP on demand trailsRemote assure trailsFibre Only Exchange strategic solution40Mbs Stop sell (40/2 product)Migrate from LLU offer £40 offAvailability CheckerNotify FTTC self install technical trialsFibre on Demand LaunchFTTP 330/20 rental OfferRelease AD19th AugRelease AE21st OctRelease AF13th JanRelease AG18th MarRelease AH20th MayRelease AI22nd JulRelease AJ23rd Sep2013/14 information covers full year & is future info/aspirational
19Broadband Product Road Map Q2Q3Q42013/14Migration from 20C IPstream to 21C Wholesale Broadband ConnectIPstream ‘Stop Sell’20CAdvance Services on 20C Stop SellAdvanced Services on 20C WithdrawalIPstream retirement within WBC & Datastream in totalRollout of WBC expands footprint to exceed 90% of UK end usersFurther WBC expansion plansWeekend appointingTrials of Cool Broadband also Fixed Rate ProductWBC EP 40Gb Host Links launchDynamic Line Management (DLM) improvementsMulti Service Edge TrialsRollout 119 MSEsRollout 416 MSEs21CCGNAT Private Addressing LaunchAdvance Services (WBC Assured) Stop SellAdvanced Services (WBC Assured) WithdrawalUsage Report EnhancementsConsumer switching: OfCom StatementEarly mkt deploym’nt FTTx Real time Quality of ServiceDifferentiated throughput TrialDifferentiated SLA launchLaunch of “Wires Only”Availability Checker URL retirementEarly market deployment of 330Mb FTTP productLaunch of 220Mb FTTPBD UK areas roll outFTTC self install systems trialsFibreFTTP on demand trailsRemote assure trailsFibre Only Exchange strategic solution40Mbs Stop sell (40/2 product)Migrate from LLU offer £40 offAvailability CheckerNotify FTTC self install technical trialsFibre on Demand LaunchFTTP 330/20 rental OfferRelease AD19th AugRelease AE21st OctRelease AF13th JanRelease AG18th MarRelease AH20th MayRelease AI22nd JulRelease AJ23rd Sep2013/14 information covers full year & is future info/aspirational
20Broadband Developments Road Map: October 2012 Release AD20th AugustRelease AE21st OctoberFTTP: add Layer 2 switch ID on new & succession provides (BB135-12)Migration from 20C eCo BB to 21C eCo Plusfor 20C assets (BB275-12)Knowledge Based Diagnostics: SuperLite Diagnostics (BB134-12)CP Action NeededBB Availability Checker: Version Removal (BB145-12)KBD: End User TV Connect and RTQoS diagnostics (BB267-12)BB Availability Checker: Version Removal (BB415-12)FTTP: Traffic Management Act Permit or Notice (BB135-12)Technical changes for 20C BB Retirement (BB323-12)Extension of Order & Fault Tracker Notes (BB270-12)New Error Code: “DN not recognised” (BB135-12)New Fault Clear Codes for Fixed Rate product (BB271-12)CP Action RecommendedFTTC: Introduction of PCP Only Trial (BB270-12)WBC Fixed Rate: Service Trial (BB )WCR: New measure “Create to Clear”(BB269-12)FTTP: processing of FVA discount message(BB425-12)T2R Journey: change of “Clock has Stopped” policy(BB274-12)No Impact on CPsEnhanced Broadband Usage Reports (BB425-12)New 40Gb Extension Path (BB135-12)Portal changes for Extension of Order & Fault Tracker Notes (BB425-12)
21Broadband Release Schedule DateRelease AE22nd October 2012Release AF14th January 2013Release AG18th March 2013Release AH20th May 2013Release AI22nd July 2013Release AJ23rd September 2013Release AK25th November 2013The above dates are not confirmed until 90 day notification has been published
22MSE: Multi-service Edge See briefing: BB450-12Any questions? please contactIf this affects you we will be contacting you to make sure the impacts and any action required are clear and to answer your concernsMSE: Multi-service EdgeWhat are BT doing?Introducing a new Broadband Remote Access server (BRAS) called Multi-service Edge (MSE)Why?Growth in bandwidth demand from increased volume and usage requires us to expand the BT Wholesale 21CN Broadband Platform.When?Initial phase has 5 trial sites starting with Bradwell Abbey (off Milton Keynes) then:119 MSEs by March 2013416 MSEs by March 2014Who is affected?All CPs who buy WBC and WBMCSo what does itmean for you?We will notify you of some IP address changes. If you use your own IP addressing as part of WBC Aggregation Point build, there are additional requirements.Once MSE goes live, as part of the authentication process and within accounting records there will be additional NAS IP addresses in RADIUS IETF Attribute 4.Implementation of MSEs requires end users to be migrated, with a break in service of between 1 and 30 mins.
23Broadband Usage Reports See briefing: BB425-12Any questions? please contact Bev Bytheway-Jackson at:orBroadband Usage ReportsWhat are BT doing?We are enhancing Broadband usage reports to show 21C data as well as the existing 20C data and changing the delivery method to the Data Exchange Distribution Server (DEDS)Why?Due to customer demandWhen?During October and November we will deploy the software and hardware neededFull launch will follow (date tbc)Who is affected?Any CP that uses Broadband Usage Reports may wish to actIf you don’t consume Broadband Usage Reports data there is no impact for youSo what does itmean for you?If you do consume Broadband Usage Reports then the data will soon be available via DEDs (20C and 21C data) in addition to Concorde Network Health (CNH) which will have 20C data.
25Olympics – A success story London 2012 was the most connected Games ever and BTW own gold medal performance helped- BTW CPs reach new heights tooHigh usage on our broadband network without any issues is testament to the- planning, investment and interaction with our customers to deliver agreat end to end experience.Internet traffic reached an all-time high on the broadband networkBandwidth demand from some BTW CPs grew by up to 40 per cent in August – with Rebecca Adlington’s 400 metres swimming event creating thedemand peak.One node reached over capacity and some orders had to be re-plannedBW forecast is of paramount importance to plan and size the networkBW required by date needs to be planned with current T&Cs (5 WD)BTW initiated “Network re-use of Hostlink” during the Olympics which helped 2 CPsThe Network re-use option for Host Links will be used under exceptional circumstances in the future
26Olympics - Highlights of the first week Opening Ceremony100m finalBradley WigginsSwimming/football3 athletics golds
27Broadband roadmap –WBMC Ahmed Mohamed SFI Product Manager
28SFI2: Re-instatement of Base Module ONLY charging See briefing:BB448-12Any questions? please contact Ahmed MohamedSFI2: Re-instatement of Base Module ONLY chargingWhat are BT doing?Re-introducing the Base Module ONLY charges for SFI2Why?BT have now agreed a strategic fix with their supplier (Openreach) to correct a billing issue, that previously meant that that the SFI2 charge had sometimes been billed when not appropriate and also not billed when it should.When?Full charging for SFI2 Base Only modules will begin from 10th October 2012.The first full SFI2 charges will appear in the November 2012 billWho is affected?All CPs taking IPStream, Datastream, IPSC, WBC and WBMCSo what does itmean for you?Increased accuracy in billing for SFI2’sThe current SFI2 waiver process will cease on the 9th of October.All Base Module ONLY SFI2’s booked from the 10th of October will appear on the November bill.
29Breakout sessions Simon Brisbourne Head of WBMC & 20C Products
30Morning breakout sessions Delegates have the opportunity to attend both breakout sessions as each session will be run twiceOn your name badge your session order has been allocated:SessionTitleWhere1KBD overhaul/Self-serve focussed improvement areaAuditorium2Broadband retirements surgeryMaple SuitesLunch on T34 will follow straight after your final breakout sessionBut first a 15 minute coffee break
31Virtualisation & brief intro to Broadband Architecture debates David Thorne Chief Broadband & Access Strategist
32Broadband Developments – A View From the Forum David ThorneBT Innovate & DesignOctober 2012
33What is the Broadband Forum ? OutlineWhat is the Broadband Forum ?Overview of Current Architecture ActivitiesMultiservice Network Architecture EvolutionNetwork Virtualisation and the Network Located RGNetwork Performance CharacterizationTopics of potential future interestFTTdp(Fixed-Mobile) ConvergenceQuestions for the audience
34What is the Broadband Forum ? Not the Broadband World ForumA non-profit, international industry consortium which develops Broadband Architectures and nodal functional requirements200 leading industry players including network service providers, network and customer premises equipment, chipset companies, test equipment and laboratories, regulatory bodies, educational institutions and consultantsThe HistoryEstablished as the ADSL ForumRebranded as the DSL Forum (SDSL, VDSL)Rebranded as the Broadband Forum (PON)Merged with the IP/MPLS Forum to broaden its focus over the entire end to end networking infrastructure
35BBF Outputs The main outputs of the BBF are Technical Reports (TRs) more than 300 of these existmost well-known are TR-69 (RG management) and TR-101 (Migration to Ethernet Based Broadband Aggregation)Mainly functional requirements for network nodes (BRASs, ANs, RGs)not compliance specsThere is a certification programme but it iscertified testing rather than certificationThe BBF also issues Marketing Documents and White PapersFunctionalityInteropTestingPerformanceFounder memberOn Board of DirectorsChair the End to End architecture Working GroupMajor contributor to the Metallic Transmission, Operations and Network Management, and Fibre Access WGsBT’s Role
36Multi-Service Network Architecture The ADSL Forum was initially focused on mass-market residential BroadbandSuccession of TRs (25>58>59) culminating in TR-101TR-59TR-101
37Still mass-market Broadband, but with some video support Key Features of TR-101ATM-Ethernet Interworking (PPPOA-E)Ethernet AggregationSingle BRAS EdgeAuxiliary video BRASMulticast Support, IGMPComprehensive VLAN manipulationHierarchical downstream QoSEthernet OAMStill mass-market Broadband, but with some video support
38The New Architectural Requirements Needed to go beyond TR-101 to provide a single, converged network to support residential, business and voice servicesBusiness rationale and high-level requirements in TR-144Support for new business models and associated network interconnect points, in particular L2 Wholesale (ALA)Support for the associated new network featuresIP-based services and QoS;Bandwidth and QoS on Demand – including session control;Customer self-configuration;Simplification of operations & provisioning;Distinct network and application control planes interfacing with a common data repository;Alternative (to DSL) access network transport technologies;NomadismResilient network options.Support for integration into multiple types of Service-Oriented architecture, including ETSI NGN, ITU NGN, IMS, and Web services.
42The New Architecture – in Summary Converged network for residential, business and voice servicesTrue multi-serviceMulti-edgeMultipath for resilienceEnd to endL2 Wholesale/ALA SupportEthernet and MPLS variantsSupport for policyUses functional module concept to allow more ‘boxing-up’ flexibilityNodal requirements in WT-178
43Network Virtualisation Explaining the benefits and challenges of implementing network services in the cloud and of implementing networks based on Software Defined Networking principles. The key opportunity is to reduce costs by using open and standardised hardware and management systems whilst increasing the speed to market for new innovative network services. 30 minutes
44Carriers’ ChallengesEnergyConsumedBy NetworksUK CO2ReductionTargetThe electrical energy consumed by networks is increasing whilst carriers are targeted with reducing CO2 emissions.Service development time is increasing due to increasing:Complexity.Distribution.Legacy.Whilst customers expect faster innovation.ServiceDevelopmentTimeCustomers’Expectations
45Standard High Volume x86 Servers Standard High Volume Storage IndependentSoftwareVendorsClassical Network Appliance ApproachCDNSession BorderControllerWANAccelerationMessageRouterOrchestrated,automatic &remote install.Standard High VolumeEthernet SwitchesStandard High Volume x86 ServersStandard High Volume StorageDPIFirewallCarrier Grade NATTester/QoEmonitorSGSN/GGSNPE RouterBRASThe Classical network appliance approach uses a proprietary chassis for every new service, some typical examples are shown above left. Although inside the appliances use similar chips they are packaged very differently outside. This creates complexity through the entire life cycle of network services e.g. Design, procurement, test, deployment, configuration, repair, maintenance, replacement, end-of-life, removal. There is no economies of scale (some boxes may only sell in the thousands as opposed to 9 Million IT servers every year). The need for start-ups to develop new hardware, including getting it NEBs and ETSI qualified, is a significant cost and deterrent to enter the telecoms market.The Network Virtualisation (NV) approach replaces physical network appliances with software virtual appliances running on commodity IT servers. Using open IT techniques allows a competitive and innovative ecosystem to exploit the many x86 and Linux programmers in the world. The Virtual Appliances can be installed on IT servers using orchestration software, this will automatically and remotely install software, driven either by traffic demands or customer orders. To complement the standard high volume IT servers we will also use standard high volume storage and Ethernet switches. The standard high volume Ethernet switches will use merchant silicon which spreads the cost of switching ASICs over the widest possible Enterprise & Carrier market.Radio NetworkControllerNetwork Virtualisation Approach
46NV SummaryStandard high volume servers have sufficient packet processing performance to cost effectively virtualise network appliances in an open eco-system.NV benefits are similar to IT virtualisation benefits:Consolidated equipment.Rapid deployment of new virtual appliances.Operational flexibility to move virtual appliances.Scales down & up.TCO advantages are scenario specific but can be significantIncluding a significant reduction in energy consumptionNV started off as virtualisation of large, centralised network elements (e.g. BRASs)Might it also be applicable to smaller, more distributed elements – in particular the Residential Gateway ?
47The NLRG Concept Extend the LAN out into the WAN Do the L3 and complex processing in the networkReplace the current L3 RG with a simpler, L2 bridgeSome elements have to remain in the home, WAP, LAN ports, PSU, box
48NLRG pros and cons Pros Cons/Issues Is the actual cost saving significant ?Is the actual power saving significant ?Is the Silicon saving significant if already a single chip ?Need L3 and an IP address for management anywayWhat is the cost of building the NT to last longer ?What are the security issues of extending the LAN into the WAN ?Can no longer keep up with developments in WLAN technologyMust keep working locally when the WAN connection goesMay impact customer retentionReduced NT costReduced NT powerReduced NT memoryReduced pressure on CPU MIPSEase IPv6 transitionReduced firmware upgrade time and frequencyMore rapid service introductionLengthened NT replacement cycleJury still out on the balance of these argument,s so currently a PD(295), not a WT
49Network Performance Characterisation Explaining the benefits and challenges of implementing network services in the cloud and of implementing networks based on Software Defined Networking principles. The key opportunity is to reduce costs by using open and standardised hardware and management systems whilst increasing the speed to market for new innovative network services. 30 minutes
50Network Performance Characterisation Broadband still frequently sold on the basis of the ‘up to’ headline downstream rateThere is growing interest from end-users and regulators in a richer set of performance parameters that:are more closely related to customer experienceare done is a standard way to enable the performance of different networks to be meaningfully comparedThe BBF is addressing this in WT-304
51WT-304 MotivationService Providers currently operate a data collection infrastructure for their own purposesRegulatory bodies are starting to specify tests in order to obtain results for policy and consumer information purposesCustomers have an interest in quantifying the actual performance of their subscribed-to serviceThird-party organizations (commercial and academic) have a similar interest in this topicHowever there is currently no agreed, widely used test methodology or terminology; this makes meaningful comparison difficult.
52WT-304 Specific GoalsDefine a standard set of Broadband Access performance attributes that Service Providers may use to characterize their service offerings. These may be used in their own right and/or to determine the impact on customer experience.Define a common framework for accurate measurement of these attributes, including measurement points, measurement methods, and inter-operability between different organizations.Devise the best way to communicate network performance and characteristics to the various stake holders.
53WT-304 ScopeService Types Covered: Internet, Wholesale access, Business, Value-addSpecification of the test architectureA set of definitions to enable standard performance testing and reporting which includes:the Network Segment(s) being testedtests and methodologies appropriate for each segmentRecommended testing intervals for performance characterization and summarization purposes.Support of tests that span multiple operator networks.A standard method of quantifying and comparing access services.A common language for the effective communication of service attributes between service providers and the customer.Templates for application providers on the network performance requirements.
54Test architecture segments Customer EquipmentCustomer Network (LAN)STAccess NetworkVRegional BroadbandNetworkA-10Service Network / CDNA-11InternetTBDSourceThis diagram identifies the existing and new interface points that coincide with established network segments. Each “block” is the smallest segment to be tested, and all the blocks together represent the longest end to end flow or segment
55Fibre to the Distribution Point (FTTdp) Explaining the benefits and challenges of implementing network services in the cloud and of implementing networks based on Software Defined Networking principles. The key opportunity is to reduce costs by using open and standardised hardware and management systems whilst increasing the speed to market for new innovative network services. 30 minutes
56Go Faster Copper To go beyond 100 Mbps means shortening the copper Closest flexibility point to the customer is the Distribution Point (DP)typical length is 50mRates of several hundred Mbps possibleTwo of the major costs of FTTC are the cabinet and the poweringFTTdp would have to be cost effective to power and deployCritically dependent on ‘back-powering’ from the customer premisesthere is a conflict between doing this and providing baseband, exchange--powered voiceFTTdp needs a new transmission standard, which is being developed by the ITU-T (G.fast)The economics and deployment models are being carefully studied500Mb/s US+DS aggregateSpectrum usage up to 300MHzLoop lengths up to 200mSelf-install option (some rate compromise)Protocol handles up to 1Gb/sFlexible symmetry (achieved using TDD)Low complexity/power consumptionLow power mode for derived POTS with battery backupCompatible with exchange and cabinet based DSL
57FAST Digital Access on Short Sub-Loops DASSL pronounced Dazzle Up to 500 Mb/sI installed the modem myselfG.FASTCu Transport1:32ModemX/GPONOLTDP ServiceUnitLocal exchangeDistribution PointHomeNTE
58Fibre to the Distribution Point Fibre to the DP – back powered equipment mounted on a pole or in a footway box to provide very high speed, self-install, broadbandUses a new DSL technology being standardised in ITU-T “G.fast”Capable of aggregate bit rates up to 1Gb/s on existing short copper drops (<100m). Self-install version ~ 300MbpsArchitecture and nodal requirements being developed in the BBF (WT-301)
59Questions Do the NLRG’s benefits outweigh the disadvantages ? Is FMC in the areas of policy, QoS and authentication good for a wireline operator ?Which network performance parameters are appropriate and affordable ?
61eCo Broadband closure & system infrastructure projects Tony Estcourt Project Director
62BTW End of Service Life (EoSL) System Infrastructure Projects 12/13 Change DescriptionCP BenefitCP Impact /Action RequiredTimescalesB2B GatewayMigration to new Virtual Data Centre (VDC) Platform environmentImproved availability & resiliencePre-migration testing & change of B2B URLOct ‘12 to Jun ‘13eCo Plus(One Siebel)Oracle Upgrade, VDC migration, Cosmetic changes in the portalImproved supportabilityOutage - aligned to planned ReleaseMid Mar ‘13Availability Checker(ONCE)Database Oracle Upgrade6 Hour Outage on L2C - aligned to planned ReleaseSep ‘12 / Nov ‘12(BBAC)Database Upgrade & VDC migrationOutage on L2C - aligned to planned ReleaseMid Feb ‘13btwholesale.comHardware & Software changes inc. Weblogic UpgradeImproved supportability availability & resilienceMid Mar ‘13 TBCBroadband Provisions (20&21c)(FLOW)Oracle and Linux UpgradesOracle support availabilityNon-customer Impacting -Aligned to planned ReleaseFeb’13 – April ‘13Broadband Customer Reporting(BBCR)Business Objects upgrade and Reports rationalisationImproved ‘look & feel’ of ReportsChanges to XML will be needed where requiredFeb ‘13 / Mar ‘13(BIP)VDC migration and upgrades to back end systems.Outage during which access to reports lostNov ‘12 to June ‘13eCo BBMigration of 20C BB product to eCo PlusSingle System to manage 20C/21C AssetsChanges to XML & User Training on eCo PlusJan ‘13 to Jun ‘13Bulk Change Tool (BBCT/Fastpeter)Migration to BUT (Bulk Utility Tool)Simpler handling of Bulk Orders, Novations etc.Post-Deployment ‘live’ testing will be requiredNov ‘12
63B2B Gateway MigrationImpact Statement We’re migrating to new software (Oracle) and hardware platform (VDCs based HP Blades) and upgrading certificate security at the same time. This means CPs will need to point to a new URL in production at a particular point in time. We would like customers to engage with us before the migration on connectivity and functionality testing.What products are impacted by the change? All BT Wholesale Broadband (20& 21c) for provision and repair journeys.Benefits to CP’s High Availability , Improved security through use of 2048 bit encrypted certificates instead of 1024 bit, reduced outage timelines.What Should You Do? Migrate from 1024 to 2048 bit secure certificates.Perform connectivity test with new onramp environmentPerform functional test on new onramp environmentEstablish connectivity with the new VDC sites.Migrate to the new URL/Portal at agreed time slot.
64B2B Gateway MigrationWill you (the CP) be required to undertake any code development? based on experience of previous migrations the majority of CPs using standard CoTs packages will not need to make code changes – to be confirmed through On Ramp testing.Will this change impact any CP owned screens or interfaces? Minor – URL and Certificate Changes as described..Will 30 or 90 day notifications be issued? 90day notifications before turning off the old URL.Timescales “On Ramp” is available in Sept 12Customer Migration is dependent on individual CP engagement Q3 12/13 to Q2 13/14.Final withdrawal of existing gateway end 13/14.
65BBCR (Actuate Upgrade) Impact Statement We’re changing from one version of the base software tool to the latest supported version e.g. Actuate v9 to Actuate v11. There will be minor changes to the look and feel of Actuate reports (we think it’s an improvement)What products are impacted by the change? BT Wholesale Broadband (20& 21c) – BBCR Reports.Benefits to CP’s Improved usability of screens, some small functionality improvements.What Should You Do? Users will be switched over to the new reports in Mid Oct 2012.Please check your reports and feedback any comments or issues.
66BBCR (Re-Write Using Oracle Tool-sets) Impact Statement We will be re-writing the existing BBCR reports using Oracle software. 90% of the reports impacted are used through XML interface.What products are impacted by the change? BT Wholesale Broadband (20& 21c) – BBCR Reports.Benefits to CP’s Cleaner, more modern graphics.Timescales BTW expect to deliver XMLs and one set of reporting in AF/AG timescales (Jan & March)… Q4 this yearWhat Should You Do? Look out for 90 day notifications associated with XML.Schedule XML development resource.Will 30 or 90 day notifications be issued? 90 day notifications for XML changes … this will be notified in Q3 (Won’t force switch to new XMLs this year – optional in Q4)
67Eco Broadband Migration Impact Statement Our 20c Broadband ordering and fault gateway is reaching the end of its service life. We plan to support the provision and repair interface through our 21c systems (Eco+). This will require a development and migration activity by our customers.What products are impacted by the change? IPStream and Datastream.Benefits to CP’s Continued support for 20c Broadband.A single interface for 20c and 21c products.What Should You Do? All Broadband customers need to develop their XML interfaces.Existing 21c customers – to add in 20c products.Existing 20c-only customers – to develop an Eco+ interface.Train your agents in Eco+ portal.Migrate in one of three tranches Jan 13-June 2013.Will 30 or 90 day notifications be issued? 90 day notifications for XML and monthly engagement meetings are proposed.
68Key Dates Apr 12 Jun 12 Sept 12 Dec 12 Mar 13 Jun 13 Sep 13 Dec 13 Mar 14Jun14Sep14ISP Forum – Notice of closure of eCo BB at ISP forum (Oct 11, Dec 11 & Jan 13)Comms Notice – Industry wide eCo BB closure comms (30th April)Comms Notice – IPStream, first exchange based stop sell 6mth notification issued (30th April)Comms Notice – DataStream, notify stop new supply of CALs and ATM Access ports (30th April)STOP – Datastream, notify no further supply of new EU access or new VPsSTOP – IPStream, first exchange based stop sell begins as notifiedMust be able to place 21c orders on eCo Plus or via 21c B2BSTART - Customer transition to Eco PlusSTOP - Completion of customer migration to Eco Plus – eCo BB closureMust be able to place 20c orders and 20c/21c repair on eCo Plus or via 21c B2BSTOP – DataStream withdrawn within WBC footprintSTOP - IPStream first exchange based retirement of service begins as notifiedMust have transitioned from eco BB to eCo plus by this dateSTOP - DataStream withdrawn nationallyNoteDataStream = ADSL & SDSLIPStream = ADSL & SDSLSTOP - IPStream retired within WBC footprint
69Introducing Business Zone BT Wholesale Introducing Business Zone BT Wholesale.Com transformation Nigel Hannant Online GM
70Introducing Business Zone Transforming BT Wholesale.Com We’re difficult to do business withYou have a fragmented online user experienceYou don’t have a single view of your businessYou spend too much time learning how to findand use our systemsSo we’re creating Business ZoneConsolidated quick view of your orders, faultsand inventorySingle search and less clicks for key tasksPersonalised experience based on roleWhere are we now?Customer Hot House in June 2012Designed and built an ‘Alpha’ version of Business ZoneToday we want to share and test this with you!From applications to tasks
71Validating our understanding of your requirements We want you feedback Testing our approachRunning webinars to demonstrate new capabilities and experienceFormal lab testing to put our design in the hands of real usersWe want to engage directly with more of youEnsure it meets your needsOpportunities to register for webinarsTake part in hands-on testingContact me:How do I get involved?
74Key Dates Apr 12 Jun 12 Aug 12 Oct 12 Dec 12 Feb 13 Apr 13 Jun 13 Aug Customer Hot HouseCustomer Testing / Feedback (Alpha)Final changes and developmentBusiness Zone Trial (18/03/13)Business Zone Full Launch (20/05/13)Business ZonePhase II
76Where are we? A migration path for SLU SMPF to BT Wholesale Broadband products (with MAC) was developed and launched by Openreach in April We notified you in July via briefing BB239-12, that we are experiencing systems issues with the SLU MAC where an error code is being returned by our systems preventing the migration order from completing. This does not affect any other migration journey; only SLU to BT Wholesale Broadband, where there is a change of CP. You are able to identify where an SLU SMPF installation is present , where we will return the code ‘S’ where SLU SMPF is present. If you win customers from SLU, you must advise the end user to cease their SLU service first, before submitting a Broadband provide order into us. During this time, you should not advise prospective end users to obtain a MAC from their SLU CP. We have a solution due to be delivered in January 2013 to resolve the technical problems and we will notify you via the Broadband briefings nearer the time.
78Afternoon breakout sessions Again delegates have the opportunity to attend both breakout sessions as each session will be run twiceWe’ll use the same session order on your name badge:SessionTitleWhere1Broadband retirements surgeryAuditorium2Service: focussed improvement areaMaple SuitesWe’ll have a 15 minute coffee break in between the 2 sessions
79Action point update Dates for diaries Open forum & Q&A Kris Barker GM, Broadband
80Action update Action Owner Status AP1 5/12 Product team Request for broadband roadmaps on btw.com/updated after each releaseClosed – new roadmap to be presented todayAP8 5/12Richard MarshAn ongoing issue where engineers are not receiving the notes on fault jobs – is there anything else that could be done?Ongoing – request to CPs to examples to track through where engineers have not received notesAP9 5/12AllInclude thought leadership topics at the ISP ForumClosed – but noted for future Forums – David Thorne presented at today’s Forum. Please let us know if this fitted the bill. You can suggest future agenda topics on the feedback formAP 10 5/12Simon BrisbourneCapacity issues on migration from 20C to WBC in Northern IrelandClosed – covered in today’s presentationsAP 11 5/12SFI to present back/update – potential feedback?
81Closed actions Action Owner Status Closure date Detail AP2 5/12 Simon BrisbourneProvide information on TPON exchanges – what is happening on those under retirement?ClosedJuly 12Broadband is not supported on these linesAP3 5/12Yvonne ForresterFTTC – Ethernet – is there a 7 hour repair map – can we have a slide on it & add targets to the slides and first contact resolutionFTTC will be included in future service packs. The Forum will remain BB focussed so Ethernet will not be coveredAP4 5/12MSO/PEW customer impacts & volumesCovered in July interim ISP Forum webcallAP5 5/12KBD testing – request to test on KBD even when an MSO is outstanding – would still want to testYvonne has submitted this for consideration in KBD overhaul – to take place in Q3AP6 5/12KBD testing – want to be able to do a TAM test even when the questions down lead to it – eg ADSL line lost sync but no PDDAP7 5/12Neil Tye (for Ethernet team)Can the ISP Forum include Ethernet service as well?The Wholesale Ethernet product team use the main product event (the BTW Showcase) to detail their propositions and have regular meetings with their customers, where product issues can be discussed. Service issues are dealt with via the normal service escalation channels. The team are also looking at holding update webcalls aligned with the roadmap releases – to explain what’s new and what’s coming up. It is therefore more appropriate to keep the ISP Forum Broadband focussed.
82What’s coming up? Dates for your diaries Next Fibre surgery – 25th October via webcall (contact for details) Next ISP Forum (interim webcall) – January 2013