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SV8100 and CTI October 2011, Overview. SV8100 © NEC Unified Solutions 2011Page 2 Agenda ▐What is CTI ▐Call Control: 1st and 3rd party ▐SV8100 CTI overview.

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Presentation on theme: "SV8100 and CTI October 2011, Overview. SV8100 © NEC Unified Solutions 2011Page 2 Agenda ▐What is CTI ▐Call Control: 1st and 3rd party ▐SV8100 CTI overview."— Presentation transcript:

1 SV8100 and CTI October 2011, Overview

2 SV8100 © NEC Unified Solutions 2011Page 2 Agenda ▐What is CTI ▐Call Control: 1st and 3rd party ▐SV8100 CTI overview ▐SV8100 CTI pricing aspects ▐SV8100 compatibility diagram

3 SV8100 © NEC Unified Solutions 2011Page 3 CTI What is CTI? Computer Telephony Integration, also called computer–telephone integration or CTI, is technology that allows interactions on a telephone and a computer to be integrated or coordinated The following functions can be implemented using CTI: Call information display (e.g. caller's number) Automatic dialing and computer controlled dialing (e.g. click to dial) Phone control (answer, hang up, transfer, forward, hold, conference, etc.) Coordinated phone and data transfers between two parties (i.e. pass on the Screen pop with the call) Two forms of CTI 1st Party Call Control 3rd party Call control

4 SV8100 © NEC Unified Solutions 2011Page 4 First Party vs. Third Party Call Control 1st Party ▐User PC connects directly to the SV8100 ▐Individual user controls telephone call 3rd Party ▐Network server acts as “home base” ▐PC talks to the CTI server ▐Server controls the switch ▐Logical link between PC and phone

5 SV8100 © NEC Unified Solutions 2011Page 5 SV8100 CTI Offering 1.SV8100 External Application Interfaces Using a TAPI Service Provider (TSP) for using TAPI enabled applications e.g. dialing from Outlook and call pop-ups (via middleware) with Outlook info 1 st party CTI (Tapi 1.4) and 3 rd party CTI (Tapi 2.1) available 2.NEC platform TSP Interfaces One and the same interface made available for all NEC platforms: One time application development for apps on all our platforms (does need application verification per platform because of different system behavior, e.g. in timing) Provides 3 rd party CTI (Tapi 2.x) 3.NEC CTI Software Development Kit For software development Rich interface SDK (more than TAPI 2.x) Excellent developers manuals including source code samples 4.Desktop Suite (DTS)1 st Party TAPI When using DTS, a 1 st party TAPI interface can be provided (sub-set of TAPI 1.4) Comes for free with DTS Assistant and Attendant 5.Business ConneCT (BCT) 3 rd Party TAPI All BCT clients have a 3 rd party TAPI 2.x interface which supports Click to dial E.g. Click to dial out of Outlook Comes included in a BCT client Notes: To know which one to use, please also refer to the compatibility matrix at the end option 2 and 3 will be bundled in the near future

6 SV8100 © NEC Unified Solutions 2011Page 6 1) SV8100 External Application Interfaces: TAPI ▐Using a TAPI Service Provider (TSP) for interfacing with TAPI enabled applications e.g. dialing from Outlook and call pop-ups (via middleware) with Outlook contact info ▐Available: 1 st party CTI (Tapi 1.4) 3 rd party CTI (Tapi 2.1) Windows 7 (32 & 64 bit) Windws Server 2008 R2 ▐The TSP drivers are made available, FOC, on the technical system CD and Software database ▐Requires one or more licenses in the SV8100 (see next page) ▐We provide a TAPI interface with a list of supported functions. It is the developers responsibility to meet the requirements for their application for the relevant call scenario’s. ▐Note: SBS/terminal services support is scheduled after the R6 release of the SV8100

7 SV8100 © NEC Unified Solutions 2011Page 7 SV8100 TAPI interface Ordering For first party, one pays per client license For third party it is a one time fee

8 SV8100 © NEC Unified Solutions 2011Page 8 2) NEC platform TSP interface ▐Using a TAPI Service Provider (TSP) for interfacing with TAPI enabled applications e.g. dialing from Outlook and call pop-ups with Outlook info ▐The same interface made available for all NEC platforms: One time application development for apps on all our platforms (does need application verification per platform because of different system behavior, e.g. in timing) Provides 3 rd party CTI (TAPI 2.x) ▐The TSP drivers are made FOC available on the technical system CD and the SW database (BusinessNet) ▐Requires licenses in the SV8100 and the CTI server 1 OAI lic in the SV8100, 1 CTI Application license and dongle A license per running application A license per end user ▐Support on interface messages described in the manuals is given, application integration support can be provided (paid-for service) Runs also on SBS Windows W has not been tested at this stage, W2008 R2 64 bit support is planned for release in January 2012

9 SV8100 © NEC Unified Solutions 2011Page 9 ▐For any NEC IP-PBX ▐3 rd party call control ▐Application ‘talks’ to Microsoft TAPI ▐Licensed:  In SV8100  In CTI server ▐TSP  On BusinessNet Software Database  SV8100 Technical DVD ▐For any NEC IP-PBX ▐3 rd party call control ▐Application ‘talks’ to Microsoft TAPI ▐Licensed:  In SV8100  In CTI server ▐TSP  On BusinessNet Software Database  SV8100 Technical DVD NEC platform TSP interface architecture

10 SV8100 © NEC Unified Solutions 2011Page 10 NEC platform TSP interface licensing Per TSP server: a dongle, a SOPHO CTI Appl. license, an SV8100 OAI license Per Application: a CTI Desktop Appl. link license (first one is FOC and part of TSP server licenses) Per seat: a CTI Desktop Appl. Seat license

11 SV8100 © NEC Unified Solutions 2011Page 11 3) NEC CTI Software Development Kit ▐Using the SDK, one can develop an interface on an application, enabling 3 rd party call control within the application E.g. Screen pop from a CRM application Provides more features than TAPI 2.x ▐The SDK is a Win API (C++) ▐Licensed:  In SV8100  In the CTI server ▐The same interface made available for all NEC platforms: One time application development for apps on all our platforms There can be a difference in feature set and timing, needs testing on every platform ▐The SDK is made FOC available on the SW database ▐Excellent developers manuals including source code samples ▐Support on interface messages described in the manuals is given, application integration support can be provided (paid-for service)

12 SV8100 © NEC Unified Solutions 2011Page 12 Software Development Kit (SDK) ▐3 rd party call control ▐Win API (C++) ▐Licensed:  In SV8100  In CTI server ▐SDK in BusinessNet Software Database ▐3 rd party call control ▐Win API (C++) ▐Licensed:  In SV8100  In CTI server ▐SDK in BusinessNet Software Database 3 rd party Application and CTI server (API) Application protocol

13 SV8100 © NEC Unified Solutions 2011Page 13 NEC CTI SDK licensing Per CTI server: a dongle, a SOPHO CTI Appl. license, an SV8100 OAI license Per Application: a CTI External Appl. link license Per seat: a CTI External Appl. Seat license

14 SV8100 © NEC Unified Solutions 2011Page 14 4) Desktop Suite 1 st party TAPI ▐The first party TAPI driver and Desktop Suite cannot be run on the same machine, therefore included with the Desktop Suite is a 1st-Party TSP (NEC CTI Client Device) to support dialing from TAPI-compliant applications in parallel Built in, so no license required. ▐The TSP is a sub-set of TAPI 1.4 command set: Make Call Dial / Drop Answer Hold / Unhold Blind Transfer / Setup Transfer / Complete Transfer Setup Conference / Add To Conference

15 SV8100 © NEC Unified Solutions 2011Page 15 Desktop Suite 1 st party TAPI ▐1 st party call control ▐Subset of TAPI 1.4 ▐No extra license ▐For DTS Assistant and Attendant ▐Note: for Attendant it also requires 3 rd party TAPI in the SV8100 ▐1 st party call control ▐Subset of TAPI 1.4 ▐No extra license ▐For DTS Assistant and Attendant ▐Note: for Attendant it also requires 3 rd party TAPI in the SV st party TAPI (e.g. screen pop on Assistant)

16 SV8100 © NEC Unified Solutions 2011Page 16 Wrap up: SV8100 CTI Offering and licensing 1.SV8100 External Application Interfaces 1 st party CTI (Tapi 1.4): per client 3 rd party CTI (Tapi 2.1): one license 2.NEC platform TSP Interfaces 3 rd party CTI (Tapi 2.x): per TSP server, per Application, per Seat 3.NEC CTI Software Development Kit Rich interface SDK: per CTI server, per Application, per Seat 4.Desktop Suite 1 st Party TAPI 1 st party CTI (Tapi 1.4): Comes with a DTS client 5.BCT 3 rd party TAPI 3 rd party CTI (Tapi 2.x): Comes with BCT client

17 SV8100 © NEC Unified Solutions 2011Page 17 Compatibility matrix Installed: Compatible with: SV st party SV rd party NEC platform TSP NEC SDKDTS (attendant/ shared services) DTS (other) BCT Clients SV st party Yes SV rd party Yes No Yes No NEC platf. TSP YesNoYes NoYes NEC SDK YesNoYes NoYes DTS 1 st party Yes BCT 3 rd party YesNoYes NoYes Note: BCT clients: any BCT operator, employee or agent

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