We think you have liked this presentation. If you wish to download it, please recommend it to your friends in any social system. Share buttons are a little bit lower. Thank you!
Presentation is loading. Please wait.
Published byEnrique Been
Modified about 1 year ago
SV8100 and CTI October 2011, Overview
SV8100 © NEC Unified Solutions 2011Page 2 Agenda ▐What is CTI ▐Call Control: 1st and 3rd party ▐SV8100 CTI overview ▐SV8100 CTI pricing aspects ▐SV8100 compatibility diagram
SV8100 © NEC Unified Solutions 2011Page 3 CTI What is CTI? Computer Telephony Integration, also called computer–telephone integration or CTI, is technology that allows interactions on a telephone and a computer to be integrated or coordinated The following functions can be implemented using CTI: Call information display (e.g. caller's number) Automatic dialing and computer controlled dialing (e.g. click to dial) Phone control (answer, hang up, transfer, forward, hold, conference, etc.) Coordinated phone and data transfers between two parties (i.e. pass on the Screen pop with the call) Two forms of CTI 1st Party Call Control 3rd party Call control
SV8100 © NEC Unified Solutions 2011Page 4 First Party vs. Third Party Call Control 1st Party ▐User PC connects directly to the SV8100 ▐Individual user controls telephone call 3rd Party ▐Network server acts as “home base” ▐PC talks to the CTI server ▐Server controls the switch ▐Logical link between PC and phone
SV8100 © NEC Unified Solutions 2011Page 5 SV8100 CTI Offering 1.SV8100 External Application Interfaces Using a TAPI Service Provider (TSP) for using TAPI enabled applications e.g. dialing from Outlook and call pop-ups (via middleware) with Outlook info 1 st party CTI (Tapi 1.4) and 3 rd party CTI (Tapi 2.1) available 2.NEC platform TSP Interfaces One and the same interface made available for all NEC platforms: One time application development for apps on all our platforms (does need application verification per platform because of different system behavior, e.g. in timing) Provides 3 rd party CTI (Tapi 2.x) 3.NEC CTI Software Development Kit For software development Rich interface SDK (more than TAPI 2.x) Excellent developers manuals including source code samples 4.Desktop Suite (DTS)1 st Party TAPI When using DTS, a 1 st party TAPI interface can be provided (sub-set of TAPI 1.4) Comes for free with DTS Assistant and Attendant 5.Business ConneCT (BCT) 3 rd Party TAPI All BCT clients have a 3 rd party TAPI 2.x interface which supports Click to dial E.g. Click to dial out of Outlook Comes included in a BCT client Notes: To know which one to use, please also refer to the compatibility matrix at the end option 2 and 3 will be bundled in the near future
SV8100 © NEC Unified Solutions 2011Page 6 1) SV8100 External Application Interfaces: TAPI ▐Using a TAPI Service Provider (TSP) for interfacing with TAPI enabled applications e.g. dialing from Outlook and call pop-ups (via middleware) with Outlook contact info ▐Available: 1 st party CTI (Tapi 1.4) 3 rd party CTI (Tapi 2.1) Windows 7 (32 & 64 bit) Windws Server 2008 R2 ▐The TSP drivers are made available, FOC, on the technical system CD and Software database ▐Requires one or more licenses in the SV8100 (see next page) ▐We provide a TAPI interface with a list of supported functions. It is the developers responsibility to meet the requirements for their application for the relevant call scenario’s. ▐Note: SBS/terminal services support is scheduled after the R6 release of the SV8100
SV8100 © NEC Unified Solutions 2011Page 7 SV8100 TAPI interface Ordering For first party, one pays per client license For third party it is a one time fee
SV8100 © NEC Unified Solutions 2011Page 8 2) NEC platform TSP interface ▐Using a TAPI Service Provider (TSP) for interfacing with TAPI enabled applications e.g. dialing from Outlook and call pop-ups with Outlook info ▐The same interface made available for all NEC platforms: One time application development for apps on all our platforms (does need application verification per platform because of different system behavior, e.g. in timing) Provides 3 rd party CTI (TAPI 2.x) ▐The TSP drivers are made FOC available on the technical system CD and the SW database (BusinessNet) ▐Requires licenses in the SV8100 and the CTI server 1 OAI lic in the SV8100, 1 CTI Application license and dongle A license per running application A license per end user ▐Support on interface messages described in the manuals is given, application integration support can be provided (paid-for service) Runs also on SBS Windows 2003. W2008 32 has not been tested at this stage, W2008 R2 64 bit support is planned for release in January 2012
SV8100 © NEC Unified Solutions 2011Page 9 ▐For any NEC IP-PBX ▐3 rd party call control ▐Application ‘talks’ to Microsoft TAPI ▐Licensed: In SV8100 In CTI server ▐TSP On BusinessNet Software Database SV8100 Technical DVD ▐For any NEC IP-PBX ▐3 rd party call control ▐Application ‘talks’ to Microsoft TAPI ▐Licensed: In SV8100 In CTI server ▐TSP On BusinessNet Software Database SV8100 Technical DVD NEC platform TSP interface architecture
SV8100 © NEC Unified Solutions 2011Page 10 NEC platform TSP interface licensing Per TSP server: a dongle, a SOPHO CTI Appl. license, an SV8100 OAI license Per Application: a CTI Desktop Appl. link license (first one is FOC and part of TSP server licenses) Per seat: a CTI Desktop Appl. Seat license
SV8100 © NEC Unified Solutions 2011Page 11 3) NEC CTI Software Development Kit ▐Using the SDK, one can develop an interface on an application, enabling 3 rd party call control within the application E.g. Screen pop from a CRM application Provides more features than TAPI 2.x ▐The SDK is a Win API (C++) ▐Licensed: In SV8100 In the CTI server ▐The same interface made available for all NEC platforms: One time application development for apps on all our platforms There can be a difference in feature set and timing, needs testing on every platform ▐The SDK is made FOC available on the SW database ▐Excellent developers manuals including source code samples ▐Support on interface messages described in the manuals is given, application integration support can be provided (paid-for service)
SV8100 © NEC Unified Solutions 2011Page 12 Software Development Kit (SDK) ▐3 rd party call control ▐Win API (C++) ▐Licensed: In SV8100 In CTI server ▐SDK in BusinessNet Software Database ▐3 rd party call control ▐Win API (C++) ▐Licensed: In SV8100 In CTI server ▐SDK in BusinessNet Software Database 3 rd party Application and CTI server (API) Application protocol
SV8100 © NEC Unified Solutions 2011Page 13 NEC CTI SDK licensing Per CTI server: a dongle, a SOPHO CTI Appl. license, an SV8100 OAI license Per Application: a CTI External Appl. link license Per seat: a CTI External Appl. Seat license
SV8100 © NEC Unified Solutions 2011Page 14 4) Desktop Suite 1 st party TAPI ▐The first party TAPI driver and Desktop Suite cannot be run on the same machine, therefore included with the Desktop Suite is a 1st-Party TSP (NEC CTI Client Device) to support dialing from TAPI-compliant applications in parallel Built in, so no license required. ▐The TSP is a sub-set of TAPI 1.4 command set: Make Call Dial / Drop Answer Hold / Unhold Blind Transfer / Setup Transfer / Complete Transfer Setup Conference / Add To Conference
SV8100 © NEC Unified Solutions 2011Page 15 Desktop Suite 1 st party TAPI ▐1 st party call control ▐Subset of TAPI 1.4 ▐No extra license ▐For DTS Assistant and Attendant ▐Note: for Attendant it also requires 3 rd party TAPI in the SV8100 ▐1 st party call control ▐Subset of TAPI 1.4 ▐No extra license ▐For DTS Assistant and Attendant ▐Note: for Attendant it also requires 3 rd party TAPI in the SV8100 1 st party TAPI (e.g. screen pop on Assistant)
SV8100 © NEC Unified Solutions 2011Page 16 Wrap up: SV8100 CTI Offering and licensing 1.SV8100 External Application Interfaces 1 st party CTI (Tapi 1.4): per client 3 rd party CTI (Tapi 2.1): one license 2.NEC platform TSP Interfaces 3 rd party CTI (Tapi 2.x): per TSP server, per Application, per Seat 3.NEC CTI Software Development Kit Rich interface SDK: per CTI server, per Application, per Seat 4.Desktop Suite 1 st Party TAPI 1 st party CTI (Tapi 1.4): Comes with a DTS client 5.BCT 3 rd party TAPI 3 rd party CTI (Tapi 2.x): Comes with BCT client
SV8100 © NEC Unified Solutions 2011Page 17 Compatibility matrix Installed: Compatible with: SV8100 1 st party SV8100 3 rd party NEC platform TSP NEC SDKDTS (attendant/ shared services) DTS (other) BCT Clients SV8100 1 st party Yes SV8100 3 rd party Yes No Yes No NEC platf. TSP YesNoYes NoYes NEC SDK YesNoYes NoYes DTS 1 st party Yes BCT 3 rd party YesNoYes NoYes Note: BCT clients: any BCT operator, employee or agent
SV Open Interfaces Pre-Sales Support UNIVERGE SV8100 Release 4 Doc. Version 4.00.
UNIVERGE® SV8100 Desktop Suites. NEC Confidential What is Desktop Suite? The SV8000 Series Desktop Suite is for use on the SV8100 Communications Server.
Samsung Electronics Co., Ltd.IAP R&D Group CTI Part1 Introduction to Samsung CTI Nov. 19, 2002 Sang Hee Lee.
Code : STM#340 Samsung Electronics Co., Ltd. What’s TSP ? Distribution EnglishED01.
SV8100 Desktop Suite Release 4 October NEC Confidential What is NEC Desktop Suite? ▐Desktop Suite – Is a conduit between your NEC SV8100 telephone.
Elite PC Assistant Overview April 2005 NEC Unified Solutions, Inc.
EzPhone. 2/25 Always Surpassing Customers Expectations 1. Overview 2. Configuration 3. Requirement 4. Connection 5. Major Features 6. Installations 7.
NStar CTI Training Manoj Kulaspurkar. What is CTI CTI means Computer Telephony Integration between an Organization's Telephony system and Computer / CRM.
KX-TD TAPI 2.1. TAPI (Telephony Application programming Interface) History 1993 ･････ Windows 3.1 TAPI1.3TAPI1.0 Windows 95 Windows NT4.0 Windows.
1 NEC Philips Unified Solutionswww.nec-philips.com.
1 © 2002, Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Key differences between Cisco Unity Connection and Cisco Unity Manjit.
Panasonic Phone Assistant CTI Application Suite CTI = Computer Telephony Integration.
Aspire Vertical Markets Executive Suite Solution.
Lync Online - Overview Name | Title | Microsoft Corporation.
UCA Lync Client for Avaya V3.4. Key Messages No Enterprise or Plus CAL required Works with Avaya ACE You can use Lync conferencing Lync video Seamlessly.
Microsoft Office Communicator 2007 R2 IT Global Helpdesk Training.
Copyright © Blue-Wireless Pty Ltd 2005 SoftBX MS Outlook™ SoftPhone & Operator Training for Installation & Setup/User Guide.
Application Architecture TeleCanor Integrated Communications (TIC) platform.
Jan 2015 iServ OfficeServ Operator Essential for business operators, receptionists, and people who manage high volume on calls, the iServ OfficeServ Operator.
1 8. CA Module by Poltys This application adds more features on Panasonic Communication Assistant.
Bridging Two Worlds Parting Is Such Sweet Sorrow: Adding IP Telephony to Existing "Big Iron" Mike Robinson CTO
ShoreTel Salesforce.com Call Center Adapter March 12, 2007.
SIP APP FEST — Zultys Patrick Ferriter Director of Product Marketing Zultys Technologies.
© 2009 Avaya Inc. All rights reserved. Introduction to IP Office Customer Call Reporter Current through IP Office R6.1.
SV8100 – Delta R4 –R5 Pre-Sales Support UNIVERGE SV8100 Release 5 Doc. Version 5.01.
© Aastra Telecom Schweiz AG – 2013 Sales Presentation Updated as of Release 2.1 [depl-1658v2.10] Aastra 400 and Aastra BluStar Ecosystem All-in-one Business.
SV8100 – Desktop Suite Pre-Sales Support UNIVERGE SV8100 Rel 4 Desktop Suite Rel Doc. Version 4.04.
Snapware with SAP R/3 Technical realization options.
© 2005 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. For Internal Use Only. CTI Adapter for Salesforce.com Overview Emerging Products.
Samsung Electronics. Co. Ltd Network Division Internet Infra Team.
H.323, IP Multicast Conferencing, And TAPI 3.0 Don Ryan Development Lead Windows Networking And Communications Microsoft Corporation.
Recall Advanced Telephony Applications Recall by Jusan is a family of call recording systems, part of the Streamline CTI range Today, all.
Aspire Vertical Markets Banking, Finance and Insurance.
University of Baltimore Telecommunications Technology Overview February 17, 2006.
Understand Virtualized Clients Windows Operating System Fundamentals LESSON 2.4.
MCDST : Supporting Users and Troubleshooting a Microsoft Windows XP Operating System Chapter 14: Troubleshooting Remote Connections.
Aspire Vertical Markets Retail Store. Retail Store Solution.
Voice over IP (VoIP) and Unified Messaging (UM) - NETS testing update NETS Presentation - 11-Dec-2001 Jeff Custard Teresa Shibao Jim VanDyke.
Company profile & product description Directeur Commercial et Marketing – France Tel : Mob
UNIVERGE SV9100 Pre-Sales Support Training Document Version 1.00 SV9100 Business Mobility (Migration)
Facts about Welcome to this video from Ozeki. In this video I will present what makes Ozeki Phone System XE the Worlds best on-site software PBX for Windows.
© Aastra – 2013 BluStar for iPad / iPhone September 2013 BluStar for iPad/iPhone.
Call Center – What Really Makes Sense? Call Center – ce este cu adevarat important?
SV8100 – Pre-Sales Support Training SV8100 team Pre-Sales Support Business Line SV8100 February 2009 Feb 2009 Hilversum.
ITC-TECH SYSTEMS Product Overview Presentation in Outlook and Lotus Notes interface.
Computer Emergency Notification System (CENS). CENS Application The implementation of the Computer Emergency Notification System (CENS) application will.
FacetPhone – IP-PBX “IP From the Ground Up”. Overview State-of-the-art IP-PBX Telephone System “IP from the Ground Up” Awarded Product of the Year by.
Web-based Enterprise Telephony Application Development Johnny Wong Principal Member of Technical Staff Oracle Corporation.
Lync Online Name | Title | Microsoft Corporation.
Provide customer helpProvide SupportOffer Advise Manage customer accounts; e.g. pay bills Call Centre Functions.
© 2017 SlidePlayer.com Inc. All rights reserved.