Presentation is loading. Please wait.

Presentation is loading. Please wait.

BRIDGING THE GAP BETWEEN SALES & SERVICE. Bridging the Gap  Where Extended Service Contracts Gaps Exist?  1. Sales & Finance  2. Service.

Similar presentations


Presentation on theme: "BRIDGING THE GAP BETWEEN SALES & SERVICE. Bridging the Gap  Where Extended Service Contracts Gaps Exist?  1. Sales & Finance  2. Service."— Presentation transcript:

1 BRIDGING THE GAP BETWEEN SALES & SERVICE

2 Bridging the Gap  Where Extended Service Contracts Gaps Exist?  1. Sales & Finance  2. Service

3 Bridging the Gap  How To Recognize Gaps  1. Sales & Finance Cycles Delay of Input and Activation into DMS Sets a platform of failure to fulfill high customer experience  2. Service Unreliable DMS information Detrimental effects to CSI

4 Closing the Gap  The Sales 2 Service Program  Narrows Delays of Input and Activation into DMS All Activated Service Policies are Electronically Accessible to Customer Upon Finalizing Sales Contract Fulfills Customer Expectations of a High Performing Dealership Consistent DMS integrity Gain customer trustworthiness and retention

5 Program Features  Quick access to all service contracts  Detailed menu of current maintenance contract  Able to be customized with Dealer Logo’s & Brands  Allows for higher customer retention  Any dealership service will be able to access S2S  Increase gross profit per sale  Increase customer perception of value

6 How Sales 2 Service Works  Three Step Program Finance Representative 1. Fills out S2S Highlight sheet 2. All Activated Service Policies become Electronically transferred onto S2S Key FOB 3. Customer Receives S2S Key FOB with Auto Purchased Keys

7 S-2-S Highlight Sheet Place Your Brand

8 S-2-S Highlight Sheet  Input Vehicle Information

9 S-2-S Highlight Sheet  Input Service Contract Information

10 Service Contract to Preset

11 Our Key FOBs  New Autos

12 Our Key FOBs  Pre-owned Autos

13 Investing Into Your CSI  Sales 2 Service Advisor Program  Price List  day Set Up Time  Virtual Training Finance Department Service Advisors Department Managers

14 Our Program Pricing

15 Conclusion  Gap Exists at Every Dealership  CSI is at Risk  S 2 S Narrows Delays of Input and Activation into DMS  Fulfills Customer Expectations of a High Performing Dealership  Consistent DMS integrity  Gain customer trustworthiness and retention  Key FOBs Available for Both New & Pre-owned Vehicles


Download ppt "BRIDGING THE GAP BETWEEN SALES & SERVICE. Bridging the Gap  Where Extended Service Contracts Gaps Exist?  1. Sales & Finance  2. Service."

Similar presentations


Ads by Google