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Copyright © 2004, Northeastern University. All Rights Reserved. Delegating IT Demand Management For Value and Success Dr. Leslie Hitch, Director Academic.

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Presentation on theme: "Copyright © 2004, Northeastern University. All Rights Reserved. Delegating IT Demand Management For Value and Success Dr. Leslie Hitch, Director Academic."— Presentation transcript:

1 Copyright © 2004, Northeastern University. All Rights Reserved. Delegating IT Demand Management For Value and Success Dr. Leslie Hitch, Director Academic Technology Services, IS Beth-Anne Dancause, Project Analyst Northeastern University, Boston October 20, 2004

2 Copyright © 2004, Northeastern University. All Rights Reserved. Copyright Northeastern University, 2004. This work is the intellectual property of the author. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright statement appears on the reproduced materials and notice is given that the copying is by permission of the author. To disseminate otherwise or to republish requires written permission from the author.

3 Copyright © 2004, Northeastern University. All Rights Reserved. Overview  Demand Management in Higher Education  The Northeastern Answer  The “Murphy Tool”  Our Experience and Benefits  Next Steps

4 Copyright © 2004, Northeastern University. All Rights Reserved. Northeastern Information Services: At A Glance 250,000+ customers

5 Copyright © 2004, Northeastern University. All Rights Reserved. Higher Education IT Demand Management ROI Most senior executives are not technology savvy IT budgets are fixed and viewed at other’s expense Disparate and diverse opportunities defy direct comparison Return is impossible to calculate or claim Demand is growing and priorities are unclear/shifting

6 Copyright © 2004, Northeastern University. All Rights Reserved. The Northeastern Answer Senior leadership should facilitate IT decisions Use a ‘high touch’ approach to building partnerships and acceptance WHAT Ensure structured articulation of all incoming projects

7 Copyright © 2004, Northeastern University. All Rights Reserved. Create the Functional ‘Top 10’ Lists “If IT resources were yours, what would you have us do?” 1 Pres 1 2 3 4 5 6 CFO 1 2 3 4 5 6 ProvostEMSA 1 2 3 4 Shared 1 2 3 4 5 6 7 8 1 2 3 4 Adv 9 7 10 55 6 7

8 Copyright © 2004, Northeastern University. All Rights Reserved. Select the Projects for Further Articulation 1 Pres 1 2 3 4 5 6 CFO 1 2 3 4 5 6 ProvostEMSA 1 2 3 4 Shared 1 2 3 4 5 6 7 8 1 2 3 4 Adv 9 7 10 55 6 7 Joint 1 2 3 4 Move to the next phase No action for 12+ months

9 Copyright © 2004, Northeastern University. All Rights Reserved. Measure Using the “Murphy” Tool S3S3 S6S6 S2 S1 S4 S5S5 Optimal Investment Zone Poor Investment Zone

10 Copyright © 2004, Northeastern University. All Rights Reserved. The Murphy Tool Scoring For Northeastern VALUESUCCESS 28 ptsCompetitive Advantage Student Selectivity Student Success Academic Reputation 30 ptsBusiness Process Change Information Integrity Process Readiness Technology Fit 21 ptsService to the NU Community Quality of Student life Quality of Faculty life Broader NU Benefits 27 ptsSponsorship & Leadership Sponsorship Leadership Resource Commitment 17 ptsFinancial Benefits Cost Reduction Financial Resources 14 ptsEnd User Acceptance User Involvement Resistance Level Ease of Use 16 ptsDecision Support Data Integrity Information Analysis Expanded Number of Decision Makers 13 ptsScope & Complexity Project Duration Project Complexity 15 ptsEfficiency & Productivity Collaboration Efficiency Gains Functions Improved 13 ptsDelivery Fundamentals Management Controls Project Definition Resource Management 3 ptsRisk Reduction Legal Liability Reputation Risk 3 ptsSecurity and Regulatory Compliance External Compliance

11 Copyright © 2004, Northeastern University. All Rights Reserved. Expand Selected Projects to ‘Business Proposals’ WHAT Business Need Goals Functionality Workflow HOW Timeframe Technical Approach Hardware Resources Human Resource

12 Copyright © 2004, Northeastern University. All Rights Reserved. The Murphy Tool Results For FY’04 1 2 3 Teacher Course Evaluations 4 5 6 7 8 9 10 11 12 13 14 Enhanced Academic Advising myNEU Co-op Integrate Student Financials Corporate Outreach Annual Giving E-Payment Research Financial Rptg. BCDR WinXP/OSX Upgrade Student Demand Forecasting Replace Workstudy System Digital Forms Processing Acad. Student Computing HRM Systems

13 Copyright © 2004, Northeastern University. All Rights Reserved. IT Management Builds and Confirms a Portfolio 1 2 3 4 1 2 3 1 2 4 12 3 1 2 3 1 2 PORTFOLIO CONFIRMASSIGN BUILD

14 Copyright © 2004, Northeastern University. All Rights Reserved. High Level Process/Timeline 34567821 Murphy Model Tool Development Murphy Model Calibration Project Identification Project Definition Project Delivery Definition Final Murphy Model Analysis Build & Confirm Recommended Portfolio Transfer Selected Projects to PM Process Project “Murphy” Remediation One Time Annual Months

15 Copyright © 2004, Northeastern University. All Rights Reserved. Benefits Direct senior management engagement/ownership Ability to tie IT dollars to mission High level agreement on what not to do Functional/IS partnership Created a common value/risk lexicon Changed “us” and “them” to “we” Fully articulates projects early Dramatically reduces “churn”

16 Copyright © 2004, Northeastern University. All Rights Reserved. Lessons Learned Very positive support of the process and results Requested streamlining of the templates, meetings, etc. Delineate major vs. minor projects earlier in the process –Create a ‘tiered’ articulation/ consideration capability –Integrate with the university budget process Over time, shift from project to strategic initiative approach Fostered priority discussions in non-IS venues

17 Copyright © 2004, Northeastern University. All Rights Reserved. Next Steps “Modified Murphy” Underway Significant projects only –> $50,000 incremental funding and/or –Significant recurring costs Business proposals  Budget requests –Prioritized by Murphy criteria

18 Copyright © 2004, Northeastern University. All Rights Reserved. Next Steps (continued) Northeastern “Core Systems” Roadmap Full analysis of core systems –Age 1 to 30 years –Murphy criteria framework Value to the University Success: Particularly sponsorship & business process Prioritized per Murphy criteria Create multi-year investment plan IT Executive Advisory Committee Prioritization & tradeoffs < $50,000 Ongoing service level engagement

19 Copyright © 2004, Northeastern University. All Rights Reserved. Robert “Bob” Weir bobweir@neu.edu, 781-373-2752 Tom Murphy TomMurphy25@aol.com, 978-897-9112 Questions?


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