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What Companies Need to Know about P3P Lorrie Faith Cranor P3P Specification Working Group Chair AT&T Labs-Research July 2002

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Presentation on theme: "What Companies Need to Know about P3P Lorrie Faith Cranor P3P Specification Working Group Chair AT&T Labs-Research July 2002"— Presentation transcript:

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2 What Companies Need to Know about P3P Lorrie Faith Cranor P3P Specification Working Group Chair AT&T Labs-Research July 2002

3 Lorrie Faith Cranor What Companies Need to Know About P3P 2 Privacy policies Policies let consumers know about sites privacy practices Consumers can then decide whether or not practices are acceptable, when to opt-in or opt-out, and who to do business with The presence or privacy policies increases consumer trust

4 Lorrie Faith Cranor What Companies Need to Know About P3P 3 Privacy policy problems BUT policies are often difficult to understand hard to find take a long time to read change without notice

5 Lorrie Faith Cranor What Companies Need to Know About P3P 4 Platform for Privacy Preferences Project (P3P) Developed by the World Wide Web Consortium (W3C) Final P3P1.0 Recommendation issued 16 April 2002 Offers an easy way for web sites to communicate about their privacy policies in a standard machine-readable format Can be deployed using existing web servers Enables the development of tools (built into browsers or separate applications) that Summarize privacy policies Compare policies with user preferences Alert and advise users

6 Lorrie Faith Cranor What Companies Need to Know About P3P 5 P3P is part of the solution P3P1.0 helps users understand privacy policies but is not a complete solution Seal programs and regulations help ensure that sites comply with their policies Anonymity tools reduce the amount of information revealed while browsing Encryption tools secure data in transit and storage Laws and codes of practice provide a base line level for acceptable policies

7 Lorrie Faith Cranor What Companies Need to Know About P3P 6 Basic components P3P provides a standard XML format that web sites use to encode their privacy policies Sites also provide XML policy reference files to indicate which policy applies to which part of the site Sites can optionally provide a compact policy by configuring their servers to issue a special P3P header when cookies are set No special server software required User software to read P3P policies called a P3P user agent

8 Lorrie Faith Cranor What Companies Need to Know About P3P 7 Legal issues P3P specification does not address legal standing of P3P policies or include enforcement mechanisms P3P specification requires P3P policies to be consistent with natural-language privacy policies P3P policies and natural-language policies are not required to contain the same level of detail Typically natural-language policies contain more detailed explanations of specific practices In some jurisdictions, regulators and courts may treat P3P policies equivalently to natural language privacy policies The same corporate attorneys and policy makers involved in drafting natural-language privacy policy should be involved in creating P3P policy

9 Lorrie Faith Cranor What Companies Need to Know About P3P 8 Privacy policyP3P policy Designed to be read by a humanDesigned to be read by a computer Can contain fuzzy language with wiggle room Mostly multiple choice – sites must place themselves in one bucket or another Can include as much or as little information as a site wants Must include disclosures in every required area Easy to provide detailed explanations Limited ability to provide detailed explanations Sometimes difficult for users to determine boundaries of what it applies to and when it might change Precisely scoped Web site controls presentationUser agent controls presentation

10 Lorrie Faith Cranor What Companies Need to Know About P3P 9 A simple HTTP transaction Web Server GET /index.html HTTP/1.1 Host: Request web page HTTP/ OK Content-Type: text/html... Send web page

11 Lorrie Faith Cranor What Companies Need to Know About P3P 10 … with P3P 1.0 added Web Server GET /w3c/p3p.xml HTTP/1.1 Host: Request Policy Reference File Send Policy Reference File GET /index.html HTTP/1.1 Host: Request web page HTTP/ OK Content-Type: text/html... Send web page Request P3P PolicySend P3P Policy

12 Lorrie Faith Cranor What Companies Need to Know About P3P 11 P3P increases transparency P3P clients can check a privacy policy each time it changes P3P clients can check privacy policies on all objects in a web page, including ads and invisible images

13 Lorrie Faith Cranor What Companies Need to Know About P3P 12 P3P in IE6 Privacy icon on status bar indicates that a cookie has been blocked – pop-up appears the first time the privacy icon appears Automatic processing of compact policies only; third-party cookies without compact policies blocked by default

14 Lorrie Faith Cranor What Companies Need to Know About P3P 13 Users can click on privacy icon for list of cookies; privacy summaries are available at sites that are P3P-enabled

15 Lorrie Faith Cranor What Companies Need to Know About P3P 14 Privacy summary report is generated automatically from full P3P policy

16 Lorrie Faith Cranor What Companies Need to Know About P3P 15 P3P in Netscape 7 Preview version similar to IE6, focusing, on cookies; cookies without compact policies (both first-party and third-party) are flagged rather than blocked by default Indicates flagged cookie

17 Lorrie Faith Cranor What Companies Need to Know About P3P 16 Users can view English translation of (part of) compact policy in Cookie Manager

18 Lorrie Faith Cranor What Companies Need to Know About P3P 17 A policy summary can be generated automatically from full P3P policy

19 Lorrie Faith Cranor What Companies Need to Know About P3P 18 AT&T Privacy Bird Free download of beta from Browser helper object for IE 5.01/5.5/6.0 Reads P3P policies at all P3P-enabled sites automatically Puts bird icon at top of browser window that changes to indicate whether site matches users privacy preferences Clicking on bird icon gives more information Current version is information only – no cookie blocking

20 Lorrie Faith Cranor What Companies Need to Know About P3P 19 Chirping bird is privacy indicator

21 Lorrie Faith Cranor What Companies Need to Know About P3P 20 Click on the bird for more info

22 Lorrie Faith Cranor What Companies Need to Know About P3P 21 Privacy policy summary - mismatch

23 Lorrie Faith Cranor What Companies Need to Know About P3P 22 Users select warning conditions

24 Lorrie Faith Cranor What Companies Need to Know About P3P 23 Bird checks policies for embedded content

25 Lorrie Faith Cranor What Companies Need to Know About P3P 24 Why web sites adopt P3P Demonstrate corporate leadership on privacy issues Show customers they respect their privacy Demonstrate to regulators that industry is taking voluntary steps to address consumer privacy concerns Distinguish brand as privacy friendly Prevent IE6 from blocking their cookies Anticipation that consumers will soon come to expect P3P on all web sites Individuals who run sites value personal privacy

26 Lorrie Faith Cranor What Companies Need to Know About P3P 25 P3P Early Adopters News and information sites – CNET, About.com Search engines – Yahoo, Lycos Ad networks – DoubleClick, Avenue A Telecom companies – AT&T Financial institutions – Fidelity Computer hardware and software vendors – IBM, Dell, Microsoft, McAfee Retail stores – Fortunoff, Ritz Camera Government agencies – FTC, Dept. of Commerce, Ontario Information and Privacy Commissioner Non-profits - CDT

27 Lorrie Faith Cranor What Companies Need to Know About P3P 26 P3P deployment overview 1.Create a privacy policy 2.Analyze the use of cookies and third-party content on your site 3.Determine whether you want to have one P3P policy for your entire site or different P3P policies for different parts of your site 4.Create a P3P policy (or policies) for your site 5.Create a policy reference file for your site 6.Configure your server for P3P 7.Test your site to make sure it is properly P3P enabled

28 Lorrie Faith Cranor What Companies Need to Know About P3P 27 Whats in a P3P policy? Name and contact information for site The kind of access provided Mechanisms for resolving privacy disputes The kinds of data collected How collected data is used, and whether individuals can opt-in or opt-out of any of these uses Whether/when data may be shared and whether there is opt-in or opt-out Data retention policy

29 Lorrie Faith Cranor What Companies Need to Know About P3P 28 Example privacy policy We do not currently collect any information from visitors to this site except the information contained in standard web server logs (your IP address, referer, information about your web browser, information about your HTTP requests, etc.). The information in these logs will be used only by us and the server administrators for website and system administration, and for improving this site. It will not be disclosed unless required by law. We may retain these log files indefinitely. Please direct questions about this privacy policy to

30 Lorrie Faith Cranor What Companies Need to Know About P3P 29 P3P/XML encoding http://p3pbook.com/ Web Privacy With P3P We keep standard web server logs. P3P version Location of human-readable privacy policy P3P policy name Sites name and contact info Access disclosure Statement Human-readable explanation How data may be used Data recipients Data retention policy Types of data collected

31 Lorrie Faith Cranor What Companies Need to Know About P3P 30 Generating P3P files Edit by hand Cut and paste from an example Make sure you use P3P validator to check for errors Use a P3P policy generator Recommended: IBM P3P policy editor Get a book Web Privacy with P3P

32 Lorrie Faith Cranor What Companies Need to Know About P3P 31 Locating your policy reference file Place policy reference file in well known location /w3c/p3p.xml Most sites will do this Use special P3P HTTP header Recommended only for sites with unusual circumstances, such as those with many P3P policies Embed link tags in HTML files Recommended only for sites that exist as a directory on somebody elses server (for example, a personal home page)

33 Lorrie Faith Cranor What Companies Need to Know About P3P 32 Compact policies Provide very short summary of full P3P policy for cookies Not required Must be used in addition to full policy May only be used with cookies Must commit to following policy for lifetime of cookies May over simplify sites policy IE6 relies heavily on compact policies for cookie filtering – especially an issue for third- party cookies

34 Lorrie Faith Cranor What Companies Need to Know About P3P 33 Cookies 101 Cookies can be useful Used like a staple to attach multiple parts of a form together Used to identify you when you return to a web site so you dont have to remember a password Used to help web sites understand how people use them Cookies can do unexpected things Used to profile users and track their activities, especially across web sites

35 Lorrie Faith Cranor What Companies Need to Know About P3P 34 How cookies work – the basics A cookie stores a small string of characters A web site asks your browser to set a cookie Whenever you return to that site your browser sends the cookie back automatically browsersite Please store cookie xyzzy First visit to site browsersite Here is cookie xyzzy Later visits

36 Lorrie Faith Cranor What Companies Need to Know About P3P 35 How cookies work – advanced Cookies are only sent back to the site that set them – but this may be any host in domain Sites setting cookies indicate path, domain, and expiration for cookies Cookies can store user info or a database key that is used to look up user info – either way the cookie enables info to be linked to the current browsing session Database Users … … Visits … Send me with any request to x.com until 2008 Send me with requests for index.html on y.x.com for this session only User=Joe = x.com Visits=13 User=

37 Lorrie Faith Cranor What Companies Need to Know About P3P 36 Cookie terminology Cookie Replay – sending a cookie back to a site Session cookie – cookie replayed only during current browsing session Persistent cookie – cookie replayed until expiration date First-party cookie – cookie associated with the site the user requested Third-party cookie – cookie associated with an image, ad, frame, or other content from a site with a different domain name that is embedded in the site the user requested Browser interprets third-party cookie based on domain name, even if both domains are owned by the same company

38 Lorrie Faith Cranor What Companies Need to Know About P3P 37 How data can be linked Every time the same cookie is replayed to a site, the site may add information to the record associated with that cookie Number of times you visit a link, time, date What page you visit What page you visited last Information you type into a web form If multiple cookies are replayed together, they are usually logged together, effectively linking their data Narrow scoped cookie might get logged with broad scoped cookie

39 Lorrie Faith Cranor What Companies Need to Know About P3P 38 Ad networks Ad company can get your name and address from CD order and link them to your search Ad search for medical information set cookie buy CD replay cookie Search ServiceCD Store

40 Lorrie Faith Cranor What Companies Need to Know About P3P 39 Typical HTTP request with cookie GET /retail/searchresults.asp?qu=beer HTTP/1.0 Referer: User-Agent: Mozilla/4.75 [en] (X11; U; NetBSD 1.5_ALPHA i386) Host: Accept: image/gif, image/jpeg, image/pjpeg, */* Accept-Language: en Cookie: buycountry=us; dcLocName=Basket; dcCatID=6773; dcLocID=6773; dcAd=buybasket; loc=; parentLocName=Basket; parentLoc=6773; ShopperManager%2F=ShopperManager%2F=66FUQ ULL0QBT8MMTVSC5MMNKBJFWDVH7; Store=107; Category=0

41 Lorrie Faith Cranor What Companies Need to Know About P3P 40 Cookies and P3P P3P policies must declare all the data stored in a cookie as well as any data linked via the cookie P3P policies must declare all uses of stored and linked cookie data Sites should not declare cookie-specific policies unless they are sure they know where their cookies are going! Most sites will declare broad policy that covers both URLs and cookies

42 Lorrie Faith Cranor What Companies Need to Know About P3P 41 Third-party content Third-party content should be P3P- enabled by the third-party If third-party content sets cookies, IE6 will block them by default unless they have P3P compact policy Your first-party cookies may become third-party cookies if your site is framed by another site, a page is sent via , etc.

43 Lorrie Faith Cranor What Companies Need to Know About P3P 42 Impacts Somewhat early to evaluate P3P Some companies that P3P-enable think about privacy in new ways and change their practices Systematic assessment of privacy practices Concrete disclosures – less wiggle room Disclosures about areas previously not discussed in privacy policy Hopefully we will see greater transparency, more informed consumers, and ultimately better privacy policies

44 Lorrie Faith Cranor What Companies Need to Know About P3P 43 Resources For further information on P3P see:


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