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Introducing SAP Business One A Single Solution with Complete Small Business Essentials Product Overview.

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Presentation on theme: "Introducing SAP Business One A Single Solution with Complete Small Business Essentials Product Overview."— Presentation transcript:

1 Introducing SAP Business One A Single Solution with Complete Small Business Essentials
Product Overview

2 Road Blocks to Sustainable Growth and Profitability
Want to… But Hard to… Respond to market needs faster Improve profits and margins Use better tools & technology Focus more on what’s important Get the information when you need it Gain efficiency with broken processes Keep multiple systems working together Not be distracted by day-to-day tasks The main challenge is actually having the time and the ability to focus on my business. I spend most of my day babysitting instead of driving my business. - A small business owner However, there are inevitably many challenges along the way to higher growth and profitability, particularly: Lack of instant access to the right information often hinders small businesses’ ability to quickly respond to your customer’s needs faster than their large competitors With many things still being done manually or “disjointedly”, redundant work or errors directly result in lower efficiency and profitability To drive their business with better technology, companies often acquire different systems for different purposes at different times. Keeping these disparate systems working together poses a major challenge, demanding the IT expertise, staffing and money far beyond what small businesses are prepared to take on Lastly, small business owners often find themselves spending most of their days reacting day-to-day operations and fire drills, instead of planning and focusing on the more important aspects of their business to drive their business forward © SAP 2008 / Page 2

3 Small Businesses Demand a New Breed of Solution
What Small Businesses Have What Small Businesses Want Many point solutions Limited functionality Hard to work together Difficult to change Costly to maintain Comprehensive Instant, real-time Intuitive Adaptable Easy to maintain Business tools and solutions must make fundamental shifts to address the business requirements faced by every small business today: The growing complexity of every business is driving business applications to provide broader, more comprehensive capabilities The lack of IT resources in small businesses, on the other hand, is pushing more for “one stop shopping” , or everything comes in one package Business applications have moved away from “a few IT experts” to “everyday business users”. “Easy of use” is core to user adoption More important, increasing competition is making every business is unique and different. The old “one size fits all” and “change your business to fit my technology” is no longer a viable approach for today’s business technology solution providers © SAP 2008 / Page 3

4 The Solution: SAP Business One®
Services Sales ? x ! A single system to streamline the entire business Instant and complete business information Strengthen customer relationship and loyalty Adaptable to your business and industry needs Designed specifically for small businesses A Single Integrated Solution Finance Operations Services Executive Operations Sales Finance E-commerce SAP Business One represents a new breed of business software that is specifically designed to meet today‘s small and mid-size business needs and challenges. It completely removes the needs and problems associated with having disconnected business processes or systems: It integrates and streamlies all business functions across sales, marketing, customers, financials and operations, all in a single system so your business operates like a seamless one It stores all critical business information in one database so you can instantly access without having to get information from different systems that often don‘t agree with each other It provides built-in customer relationship management (CRM) and E-Commerce tools that are fully integrated to the backoffice operations to help you better manage sales, provides better cusotmer services and develop a new channel to sell your products & services online It‘s also a flexible system that can be easily customized and tailor to your own business and industry needs Last but not the least, SAP designed and built the product from the ground up, specifically for the small and mid-size businesses like yourself so you can leverage the best experiences and practices that SAP has learned over the past 30 years yet don‘t have to deal with the complexities © SAP 2008 / Page 4

5 A Single System to Streamline Your Entire Business
Integrate All Critical Business Functions Manage your entire business end-to-end across sales, customers, purchasing, inventory, operations, financials and HR functions, all in a single system Services Executive Operations Sales Finance E-commerce Eliminate Duplicates & Redundancies Information captured is instantly accessible in the entire system, eliminating redundant data entries and errors in different systems Proactively Focus on What’s Important Workflow-based alerts to monitor, notify and trigger auto-responses when important business events occur Going into more details: SAP Business One helps you streamline your entire business operations: Because the product was designed with an „One System Philosophy“. You can run your entire business on a single system. You employees, departments across different functions such as sales, finance, operations, can all work together like a single team. A single system like Business One makes it possible to automate your business processes end-to-end. For example, once the product is shipped, invoice can be automatically created, general ledgers and inventories automatically updated As a result, this model breaks all the traditional process silos and barriers between the different departments and functions, such as accounting not invoicing customers for services that have already been delivered. The single system also eliminates the typical „double data entry“ and the errors, costs and delays asscociated with it. Once a customer address is changed by sales, it no longer needs to be rekeyed in again by your operations and accounting In addition to automating your business processes, SAP Business One also provides event-based alerts that allows you to set up alerts, notifications and responses only for the important things and events that you want to get involved, for example, if invoices over $10,000 become 60-day past-due, or the inventory level falls below certain threhold. This modern „management by exception“ business practice allows small business owners to focus more on the most important parts of the business without having to be „drown“ by the „everyday“ business activities © SAP 2008 / Page 5

6 a. Complete accounting and financials
Financial accounting – Handle all financial transactions – including general ledger, journal entries, recurring postings, etc. Budgeting – Manage budget creation, allocation, distribution, and tracking. Banking – Track all banking processes such as deposits, payments, and reconciliation Financial reporting – include balance sheets, profit and loss, cash flow analysis

7 b. “Order-to-Cash” meets “Quote-to-Ship”
Sales and delivery – Generate quotes, customer orders, set up deliveries, update stock levels, customer billing and accounts receivables. Purchasing – Manage vendor contracts and purchase orders, updates to stock quantities, calculations for the value of imported items, returns and credits, and payment processing. © SAP 2008 / Page 7

8 c. Real-time inventory visibility and control
Inventory management – Handle and track inventory levels, price lists, and stock transactions – all in real time Production planning (MRP) – Manage your production material requirements and predict demand based on forecasts. © SAP 2008 / Page 8

9 Strengthen Customer Relationships and Loyalty
Integrated Customer Relationship Management CRM provides robust capabilities to handle sales force automation, customer services & support, all seamlessly integrated with other business functions across the company. Sales Services Built-in E-Commerce & Online Store E-commerce and online store capabilities allows businesses to open up new sales channels to rapidly reach broader customers E-commerce Complete 360o View of Your Customers A 360o customer view across sales, operations and financials helps uncover new opportunities and ways to serve customers faster and better. While SAP Business One builds a solid foundation for growth by streamlining your entire backoffice operations, its integrated CRM and E-commerce tools enables you to take your business to the next level: The powerful customer relationship management tool allows you to manage and track entire sales process, identify and focus on the most promising deals and opportunities. It gives you the robust tools to deliver a better customer service experience, online or over the phone. The complete integration between your front-end CRM and backend operations ensure that not only can you capture the next new business opportunity, but also have the everything it needs to deliver and support it from end to end Internet is becoming an increasingly important channel to sell products and services. SAP Business One provides built-in E-commerce capabilities that allows you to take advantage of this new emerging channel to sell more products and services to new customers far beyond your traditional brick&motar presence. It also makes it much easier for new customers to find you and for existing customers to business with you, from anywhere, anytime With a single system, you now have a complete view of your customers including sales, orders, shipping, services, cases, invoices and payments. This 360 view allows you to identify new opportunities to do business with you customers, and new ways to serve them better. For example, you might find out you have to start pushing some of your high volume customers to your web-based stores and services sites in order to make them more profitable customers © SAP 2008 / Page 9

10 a. Build-in customer relationship management (CRM)
Sales management to track sales opportunities and activities, and forecast revenue potential. Customer service and support – Allow your to manage service calls, and track all customer interaction activities. Business partner management – Manage master data for your resellers and channel partners © SAP 2008 / Page 10

11 “ b. Grow online business via integrated E-commerce
Scalable Web store with customizable themes and shopping cart Multiple store support (B2B, B2C) Powerful catalogs and integrated inventory management Cross-selling and online promotion Online customer self-service Expanding e-commerce is considered the No.2 growth strategy for small and midsize businesses in 2007 (35%), following Advertising (54%). National Small Business Association Survey (*Separate licensing required. Applicable to selected countries only. Check SAP Channel Partner Portal for details) © SAP 2008 / Page 11

12 c. Seamless integration with Microsoft Outlook®
Synch data in SAP Business One® and MS Outlook (calendar, contacts, tasks) Creating snapshots of SAP Business One® info and associate them with MS Outlook contacts Saving MS Outlook s as SAP Business One® activities Saving MS Word and MS Excel documents as an activity with a business partner or contact person in SAP Business One® SAP Business One®is fully integrated with Microsoft Office, enabling seamless communication that can span the organization and business functions. You will be able to share Contacts, Appointments and Tasks between SAP Business One®and MS Outlook. There is also an integrated quotation management in Outlook. Highlights: Data Synchronization Snapshot for BP and contact person Scheduler for Synchronization Synchronization exclusion list Quotation Management default address when ing quotation save sent quotation as activity Integration follow up Activity added to Outlook too contact created in Outlook too General enable Word and Excel documents to be saved as attachments on activities © SAP 2008 / Page 12

13 Act on Instant and Complete Information
A Single Source for All Business Information Critical business data across sales, customers, operations and financials are captured in a single source one place for immediate user access Intuitive Drill-Down, Excel-based Reports Powerful “drag & relate” and Excel reporting capabilities allows users to click through relevant data and get complete information instantly Access It from Anywhere Over the Web Web-based tool allows sales team to access customer information from anywhere, anytime to respond to customer needs faster Without the right information, it‘s impossible to sustain a successful business in today‘s competitive environment. Finding bits and pieces of information from different places and piecing them together can be a huge challenge. Information often exists in many different places such accounting, Excel files, custom-built programs, and in many cases, people‘s heads.. SAP Business One has everything in one place. You get the complete business information all in real time, no second guesses Having the information is one thing. Getting them quickly when you need it is quite another. It‘s not uncommon to take days to ask someone with IT expertise to build a report just to find out how much a customer ordered, how much was shipped, billed and paid. SAP Business One provides the intuitive drilld-down tools such as „XLT reporter“, „drag & relate“ that allows business owners themselves to quickly access information in a complete way and the way they wanted. When your sales rep is on the road, at a conference, in front of a customer, nothing is more valuable than having the ability to access the latest customer information instantly. SAP Business One provides the ability to access these information over the web so they can operate from anywhere without having to wait for someone back in the office to them another report © SAP 2008 / Page 13

14 a. Comprehensive reports via XL Reporter
Reports on live data: data are extracted directly from SAP Business One® without staging data in OLAP cubes or in a data-warehouse Standard functionality for financial reporting included Supports live drill-down to posting level from the reports © SAP 2008 / Page 14

15 b. Instant information using “Drag & Relate”
View important relationships between data – and instantly gain a complete understanding of any business transaction Drag the data you want more information on, positioning it on top of other data, and then drilling down for more details. Drag & Relate is a particularly effective means of linking two business objects to create a query © SAP 2008 / Page 15

16 c. Remote access from anywhere over the Web*
Web-based sales and customer contact management Marketing features for campaign and promotion management Web-based customer services and support, including Projects, Service Tickets, and Service Contracts 52% of small businesses believe that Web will help them grow their business while strengthening their customer relationships. - AMI 2005 Small Business Survey (*Separate licensing required. Applicable to selected countries only. Check SAP Business One portal for details) © SAP 2008 / Page 16

17 Adaptable to Your Unique Business and Industry
Integrate Standard integration with productivity tools such as Microsoft Office, Outlook Open APIs for integrations to other business applications Customize Do-it-Yourself customization with user-defined fields (UDF), forms, queries and reports Grow with your business with easy product modifications to meet changing business needs Extend 400+ ISV Add-ons to extend the product to meet the your local and industry specific needs Standard SDK provides reusable business objects and tools Every business, every industry is unique and different. SAP strongly believes that technology will be adaptable enough to meet individual business needs, not the other way around. Hence, SAP Business One is built to be flexible enough that individual customers can take it and change it to fit the way how their business and how their industry works, specifically, It provides out-of-the-box integration to popular tools such as Microsoft Office and Outlook. It also comes with standard integration interfaces so you can link it to the other tools and applications that you might have acquired or developed, for example, a special customer scheduling program With the limited IT expertise and resources, small businesses can always afford to hire consultants to help chang their software. SAP Business One provides powerful capabilities such as „User Defined Fields“ (UDF) so even average business users can change the system themselves to the way they want, without having to wait for consultants. SAP Business One is more than just an application, it is platform supported by over 300 ISVs that provide various industry specific add-ons to meet various customer needs in their specfic industries, such as POS for retailers, Time & Expenses for professional service companies © SAP 2008 / Page 17

18 a. Flexible document workflow to match your unique process
User can update rejected documents User can save rejected documents as draft before pressing “Update” (without posting) Inventory documents can be added to Approval templates © SAP 2008 / Page 18

19 b. Extensible technology allows for easy expansion
Core functionality: Financials, Operations, CRM, Reporting, HR, etc. SAP Add-ons: built by SAP for country-specific extensions, i.e. local legal requirements SDK: A standard software development kit consisting of reusable business objects and user interface customization tools ISV Extensions: built and developed by ISV partners for vertical-specific needs SDK Business One core Add-on ISV extension © SAP 2008 / Page 19

20 Example: seating allocation
c. A large selection of industry-specific SSP solutions Fashion & Apparel Importing Medical Device Manufacturing Electronics Distribution Food & Beverage Manufacturing IT Professional Services And more…* Example: seating allocation 165 SSP partners * 350 SSP solutions * 45 certified solutions * 12 vertical packages © SAP 2008 / Page 20

21 Designed Exclusively for Small Businesses
Built specifically for small businesses Intuitive, easy to use interfaces Built-in, self-guided e-Learning Do-it-yourself customization Affordable pricing & financing © SAP 2008 / Page 21

22 a. Intuitive to use, easy to customize
User Defined Fields Enable users to easily add fields, change forms, and personalize queries and reports Users can adapt field descriptions or even add fields without any programming skills! © SAP 2008 / Page 22

23 b. Quick to install, simple to maintain
Accelerated Implementation Program enables customers to go live in as little as 1 month Low Maintenance without overhead of managing multiple systems Early Watch Program prevents potential downtime and disruptions „Speed to value“ is another key attribute of SAP Business One. SAP Business One is easy enough to allow small businesses to get it up and running quickly while maintaining the simplicity for ongoing maintenance. Having been implemented over 10,000 times around the world, SAP Business One is tuned for fast implementation. With the „Accelerated Implementation Program“ (AIP), customers can get their SAP Business One system up & running in a matter of weeks, in some cases, even days. Because SAP Business One is a single system to maintain, it eliminates all the costs and complexity resulting from multiple systems, separate upgrades and complex integrating between them to keep things running smoothly. As part of the SAP Business One offering, we provide a free “SAP Early Watch” program that constantly monitors the operations of your system and alerts you whenever signs of system distress appear to avoid any potential disruptions to your business © SAP 2008 / Page 23

24 c. Self-explanatory help is only 1-click away
Context-sensitive help at the field level, mainly for fields that are not self explanatory or obvious Help available from the right-click menu of each field, as well as from the Help menu Right click © SAP 2008 / Page 24

25 Backed By SAP The world's largest business management software provider 40,000 employees in 50 countries 80,000 installations 75% of SAP customers are small businesses and mid-size companies THE BEST-RUN BUSINESSES RUN SAP Established in 1972, SAP is now the recognized leader in business management software in the world. SAP has a rich heritage of helping companies of all sizes improve their business processes and drive stronger profits. In fact, nearly 50% of our customers have annual revenues of $200 million or less. Our committed to them is unwavering and provides a solid foundation for your business. We now have development labs in China, Israel, Germany and Slovakia and Palo Alto, and support centers in Ireland, Slovakia and China, as well as local support in the US. © SAP 2008 / Page 25

26 Delivered by Experienced Partners Near You
A global partner network 1,600 experienced local resellers Dedicated 24/7 customer support Free “SAP EarlyWatch” program We have 1,600 partners and over 400 add-on solutions that extend Business One functionality, available from 150 solution development partners. We truly believe that these partners are strategic advantage for our customers. We are extremely selective as to who we work with and we require our partners to go through multiple levels of training on our product. Because we require our partners to do multiple new customers each year, our customers are working with people that are always up to date on both the product and best practices. We also provide dedicated customer support directly to our customers or indirectly through the certified partners © SAP 2008 / Page 26

27 Supported by a large online user community (SDN)
2,224 members 550 active contributors 36,000 messages 1000s of hours saved Forums, blogs, wikis… Instant access to community knowledge and best practices. © SAP 2008 / Page 27

28 Summary: SAP Business One Functional Coverage
Financials Operations CRM Human Resources Accounting General Ledger Journal Entries Journal Vouchers Multi-currency Fixed Assets Financial Reports Cash Flow Data G/L Accounts & Business Partners Aging Reports Tax Reconcilation Banking Incoming Payments Credit Card Management Payment Engine Bank Statements Processing Reconciliation Cost Accounting Profit Centers Sales Sales Order Delivery Pick & Pack Gross Profit Calculation Structured Marketing Docs Sales Analysis Report Procurement Purchase Order MRP Purchase Analysis Report Inventory Management Batch/Serial Numbers Customer/Vendor Catalog Numbers Stock Management Price Lists Production Bill of Material Production Orders Activities Management Opportunity Management Opportunities Opportunity Analysis Reports Opportunities Pipeline Service Management Service Call Customer Equipment Card Service Contract Solutions Knowledge Base Service Reports Calendar Microsoft Outlook Integration Payroll provided through partner solutions Employee Data Management Employee Human Resources Reports Reporting And Data Navigation Capabilities General Technologies (Drag & Relate; Alerts; User Defined Fields, etc.) Software Development Kit © SAP 2008 / Page 28

29 Technical Infrastructure
Ease of use Coherent and integrated product Windows look & feel Very easy data navigation Drill-down Drag&Relate Client Product architecture 2-Tier Client-Server Architecture Win 32 based MS SQL Server/DB2 Express Server Interfaces Configurations Customizing Search Help Forms Queries User defined fields SQL Field Link XML Adapter API (COM) MS SQL Server/ DB2 Express/ MS Office integration Excel, Word, Outlook Services Backup Interfaces Flat files, XML (HTTP/SOAP), API (COM), ODBC RDBMS © SAP 2008 / Page 29

30 Thank you!

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