Presentation on theme: "EMEA Chip & Pin Terminal Training Videos & Instructions"— Presentation transcript:
1EMEA Chip & Pin Terminal Training Videos & Instructions
2Terminal Layout: Printer Display Magnetic Strip Keypad Function Keys: (left to right)F1, F2, F3, F4Magnetic StripKeypadEnter / Power On ButtonMenu ButtonBack Space/Printer Feed ButtonCancel ButtonChip & Pin Slot
3Getting Started: In this pack you should have:- GPRS Terminal Mains charging lead (fits into the base station)Base station for terminalSpare till roll(s) (inside terminal)
4How to replace the till rolls: Open the paper housing cover by pulling the catch upwards. Do not be too forceful as this may damage the terminal.Remove the remaining roll or the inner tube.Un-stick the paper at the start of the new roll and insert. Close the paper housing cover by pressing the cover closed to engage the two catches.Press and hold the yellow button when the terminal is powered up. This will feed the roll through.124
5Switching the Terminal ON and OFF Hold down the green button2. Switching the terminal offPress and hold the yellow button and the button with 3 dots on simultaneously.
6How to process a sale transaction: Insert the Customer Card with the chip facing up and towards the keypad. Key in the amount in pence (i.e for £15.45) then press OK. The screen will now display the amount entered for the customer to confirm and enter their PIN.Using the keypad ask the customer to enter their 4 digit PIN, then press OKThe first receipt printed is the merchant copy, tear this off and then press OK to print the customer copy.Reminder:DO NOT take SHIP orders on the Chip & Pin TerminalDO NOT use the Chip & Pin Terminal to take Amex/Maestro transactions
7This video clip will demonstrate how to process a Chip & PIN sale transaction, simply click on the image below:
8How to process a refund transaction: On the Ready screen Press the Menu button once and select F2 for Refunds.Enter the 4 digit password for the terminal and press OK (green button)Insert the customers card (chip facing up)Key in the refund amount and press ok (green button)Once the refund has been accepted the customer will need to sign the receipt (Merchant copy)Does the signature match the customers card, Yes press F4 or No press F1
9This video clip will demonstrate how to process a Chip & PIN refund transaction, simply click on the image below:
10How to process an End of Day Banking Report: Press the Menu button twice to bring up the menu on the screen.You will now be prompted to input the password for the terminal.Press F1 for the End of Day Report, once completed it will print the reconciliation reportBanking Reports should be completed at the end of each working day. This is to ensure that all transactions taken are confirmed at your acquiring bank.
11How to Clear a Bad Mac:If the Chip & Pin Terminal keeps declining card transactions, follow the steps below:Press the menu button twicePress F3 for SupervisorYou will be prompted for the passwordPress F2 for PasswordPress F2 for Mac ResetThen select F4 – Single acquirersPress EnterPlease then contact Technical support, as they will need to reset the terminal line with the bank.
12Troubleshooting: Terminal is unable to communicate. Try turning off the terminal and rebooting and try to establish a network connection. If the GPRS status shows No Sim, turn off terminal and remove the Sim and wipe with a clean cloth. Reinsert the Sim card and switch the terminal back on.The selected operation is not allowed for the card presented, or the card is faulty.A referral has occurred. Call the Authorisation Centre on the number displayed or printed by the terminal for voice authorisation of this transaction.The card issuer has declined to authorise the transaction, ask the customer to pay by another means.