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The meaning of an efficient CALL CENTER Alex Vladutoiu Wind Telecom Romania CEO Call Center Conference and Expo 20 th Ma y – Marriott Buc ha rest.

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Presentation on theme: "The meaning of an efficient CALL CENTER Alex Vladutoiu Wind Telecom Romania CEO Call Center Conference and Expo 20 th Ma y – Marriott Buc ha rest."— Presentation transcript:

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2 The meaning of an efficient CALL CENTER Alex Vladutoiu Wind Telecom Romania CEO Call Center Conference and Expo 20 th Ma y – Marriott Buc ha rest

3 Progress Dissatisfaction is the main reason of evolution Call Center Conference and Expo 20 th Ma y – Marriott Buc ha rest

4 Wind Telecom – the company Polish producer of Contact Center and IVR solutions Experience – present on the market since 1998 Knowledge – team of top-class specialists Close to customer – branches in Bu ch arest, Cracow and Warsaw (Poland) – technology centre and laboratory in Cracow International investors - European Renaissance Capital II (USA), Intel Atlantic (USA), Raiffeisen Group (Austria) Recognized – three-times winner of the award for the most dynamically developing company in Central and Eastern Europe (Deloitte Technology Fast 50 CEE) Call Center Conference and Expo 20 th Ma y – Marriott Buc ha rest

5 Wind Telecom – References Call Center Conference and Expo 20 th Ma y – Marriott Buc ha rest

6 Puzzle pieces Contactis IVR – Interactive Voice Response Contactis PDS – Power Dialer System Contactis Scripter Contactis ReStore - Call Recording Contactis Contact Center Call Center Conference and Expo 20 th Ma y – Marriott Buc ha rest

7 Interactive Voice Response Call Center Conference and Expo 20 th Ma y – Marriott Buc ha rest

8 Interactive Voice Response Easy to implement, easy to configure Scalable platform Designable accordingly with your needs Allow dynamic modifications at any time Easy to build and change your applications Easy integration with external systems TTS as key feature for automatic interactions and fast prompts generation Unitary and complex reporting system Call Center Conference and Expo 20 th Ma y – Marriott Buc ha rest

9 Power Dialer System Call Center Conference and Expo 20 th Ma y – Marriott Buc ha rest

10 Contactis Power Dialer Independent outbound solution Easy to install and maintain Supporting preview, progressive and predictive modes Scalable and flexible With short time of implementation Integrated with call recording system Offering high price/ performance indicator Call Center Conference and Expo 20 th Ma y – Marriott Buc ha rest

11 Scripting system Call Center Conference and Expo 20 th Ma y – Marriott Buc ha rest

12 Contactis Scripter Independent solution Agent friendly interface Inteligent built-in Data validation Easy to implement and integrate with other systems User friendly administration module Import data tool Efficient reporting system Call Center Conference and Expo 20 th Ma y – Marriott Buc ha rest

13 Call Recording System Call Center Conference and Expo 20 th Ma y – Marriott Buc ha rest

14 Contactis ReStore Black-Box deployable anywhere Scalable platform No changes at the PBX, no CTI Manageable from anywhere Monitoring, Playback, Archiving Up to 8000 hours on a 200 GB HDD Easy to search for the calls you need Any type of telephone line and VoIP Call Center Conference and Expo 20 th Ma y – Marriott Buc ha rest

15 Call Contact Center Call Center Conference and Expo 20 th Ma y – Marriott Buc ha rest

16 Call Center Conference and Expo 20 th Ma y – Marriott Buc ha rest Contactis Contact Center CRM SMSERP Work Flow www

17 Contactis Contact Center Flexible and scalable platform Modular architecture ACD, Skill Based Routing Inbound and Outbound in the same time Allows integration with any external system Comprehensive solution, provides complex and unitary reports Centralized administration Call Center Conference and Expo 20 th Ma y – Marriott Buc ha rest

18 Progress Call Center Conference and Expo 20 th Ma y – Marriott Buc ha rest

19 ‘An investment in knowledge always pays the best interest’ Benjamin Franklin Call Center Conference and Expo 20 th Ma y – Marriott Buc ha rest

20 Thank you for your attention! We are here to sustain your business Visit us on our Stand (C1)! Call Center Conference and Expo 20 th Ma y – Marriott Buc ha rest

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