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HumanaOne Public Exchange OnExchange Humana Buyer’s Portal Overview of the Humana Enrollment Application Site H1 12367-OnExchange Humana Buyer Portal Calls-SPM.

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Presentation on theme: "HumanaOne Public Exchange OnExchange Humana Buyer’s Portal Overview of the Humana Enrollment Application Site H1 12367-OnExchange Humana Buyer Portal Calls-SPM."— Presentation transcript:

1 HumanaOne Public Exchange OnExchange Humana Buyer’s Portal Overview of the Humana Enrollment Application Site H OnExchange Humana Buyer Portal Calls-SPM Revision: 12/13/2013 National Education Curriculum Team - for internal use only

2 Overview of the Buying Process 1. Buyer reviews plan options on the Exchange 2. Buyer selects HumanaOne Plan from offerings found on the Exchange site. 3. Buyer is taken to Humana’s Enrollment Application Site (Online Humana Buyers Portal). 4. Buyer will enter the requested information to apply for the plan and coverage they have selected. 5. When they are done, buyer will receive a confirmation . Buyer may also have benefit related questions.

3 Buying from the Marketplace (Public Exchange) The Marketplace Humana - OHBP

4 Mentor Documentation GCP Advanced Search Tab OHBP Provider Information Assistance OHBP Billing Information Assistance OHBP Signature Information Assistance On Exchange Humana Buyer Portal (OHBP) VOB Assistance

5 Searching This is where CSRs search OHBP for calling member.

6 Applicant Welcome screen - Top The applicant will see this upon entering the OnExchange Humana Buyer Portal

7 Applicant Welcome Screen - Lower Guidance is provided to the applicant about what to expect and what they will need to proceed with their enrollment application internal use only

8 Locate OHBP via GCP Advanced Search Tab or HSS Search Mentor for “GCP Advanced Search Tab”

9 Locate OHBP via GCP Advanced Search or HSS continued OHBP

10 internal use only

11 Search Results internal use only

12 Applicant: Review Details internal use only

13 Applicant: Primary internal use only

14 Up next……. internal use only Assisting with Provider Information

15 Mentor Documentation internal use only OHBP Provider Information Assistance

16 Selecting a PCP Select “yes” and click on Select PCP internal use only

17 Adding a Provider Select the appropriate member internal use only

18 Selecting a PCP Select the “search within” distance Click “agree and search” internal use only

19 Search results “select” the appropriate provider to be added internal use only

20 Added Provider Added PCP Click “next” Check indicates added Option to select a provider for another applicant internal use only

21 Up next……. internal use only Assisting with Billing Information

22 Mentor Documentation OHBP Billing Information Assistance internal use only

23 Billing internal use only

24 Payment Information Enter Billing information internal use only

25 First month’s payment Select initial payment method internal use only

26 Select recurring payment method Select recurring payment method and click “next” internal use only

27 Billing: Recurring Payment Payment Choices Initial Recurring ACH (automatic from checking acct) ACH CC ACH Paper bill ACH CC Paper bill CC ACH Payment Choices InitialRecurring ACH (automatic from checking acct) ACH CC ACHPaper bill ACHCC Paper bill CCACH Accepted Credit Cards (CC) VisaMasterCard internal use only

28 Up next……. internal use only Assisting with Agreement and Signature Information

29 Mentor Documentation OHBP Signature Information Assistance internal use only

30 Agreements and Payment Authorization internal use only

31 Agreements and Payment Authorization internal use only

32 T-Signature internal use only This is the document the caller will be approving

33 What T-Sig Line will Say internal use only

34 Up next……. Assisting with Verification of Benefits internal use only

35 Mentor Documentation On Exchange Humana Buyer Portal (OHBP) Benefit Assistance internal use only

36 Verification of Benefits Click the pdf file to select the Benefit Summary or Summary of benefits and coverage internal use only

37 Benefit Summary internal use only

38 Summary of Benefits and Coverage internal use only

39 Mentor Documentation GCP Advanced Search Tab OHBP Provider Information Assistance OHBP Billing Information Assistance OHBP Signature Information Assistance On Exchange Humana Buyer Portal (OHBP) VOB Assistance

40 internal use only


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