Presentation on theme: "Options Counseling Program Survey Results July 1, 2014 – December 31, 2014 Commonwealth of Massachusetts E xecutive O ffice of E lder A ffairs Massachusetts."— Presentation transcript:
Options Counseling Program Survey Results July 1, 2014 – December 31, 2014 Commonwealth of Massachusetts E xecutive O ffice of E lder A ffairs Massachusetts Rehabilitation Commission
Executive Office of Elder Affairs 2 Survey Topics Surveys Received Respondent Identity Setting/Location Moving Forward Counselor Empathy and Service Provision Next Steps Resource Efficiency Barriers Informed Decisions Comments
Executive Office of Elder Affairs 3 Surveys Received
Executive Office of Elder Affairs 4 Respondent Identity
Executive Office of Elder Affairs 5 Setting / Location Question 1 & Question 2 Setting or location at the onset of counseling and at the time of survey completion.
Executive Office of Elder Affairs 13 COMMENTS After meeting with my counselor I became aware of the services available that offer me a better quality of life. I am so pleased that getting older doesn't need to be so fearful. There are people who care. Thank you. The services provided were limited. I had to call twice to get information. I am disappointed that there was no "follow up" to those who do not qualify for services. The Options Counselor needed to work with the reluctant caregiver more. Caregivers who are not invested in helping their family member, and are willing to let them go to a shelter, shouldn’t be relied on to do the work needed to find them housing, or get them benefits. The counselor informed me of a once a week program that I was seeking and not the everyday or several time a week services that other agencies did not know about or did not inform me about. I am very grateful to her.
Contact Information: Massachusetts Executive Office of Elder Affairs Rachel Weiner Director Options Counseling Program Thank You