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Liz Jolley, RRT MA Operations Leader, Medicine Program Providence Health Care Engaging for excellence: Exploring the link between employee engagement and.

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Presentation on theme: "Liz Jolley, RRT MA Operations Leader, Medicine Program Providence Health Care Engaging for excellence: Exploring the link between employee engagement and."— Presentation transcript:

1 Liz Jolley, RRT MA Operations Leader, Medicine Program Providence Health Care Engaging for excellence: Exploring the link between employee engagement and quality care

2 I have nothing to disclose ….

3 How can employee engagement be enhanced in acute care at Providence Health Care?

4 Antecedents of employee engagement What factors/conditions precede the development of an engaged workforce? **W. Kahn (1990)

5 Value congruence Authentic corporate culture Rewards & recognition Organizational support Manager or supervisor support Feedback & encouragement Availability of resources & equipment Work-life balance

6 Research … Point of care staff: Mid-level managers: & Focus Group Diary Studies

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8 Among the results … Point of care staff & mid-level managers were passionate about providing excellent patient care Majority of the passion was expressed through the telling of stories (recounting in-the-moment experiences of providing care and sentinel events) Events themselves were immediate feedback to staff Telling stories invoked engagement contagion

9 DISCUSSION In the moment experiences – “stories” Engagement Quality indicators & metrics Quality Engagement Contagion

10 DISCUSSION Engagement Quality Engagement Contagion STORIES + METRICS STORIES + METRICS

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12 Proposed Framework Employee Engagement Organizational Values Quality & Safety

13 “I’m helping put a man on the moon” - NASA Janitor

14 Contact Information: THANK YOU!


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