Presentation on theme: "Liz Jolley, RRT MA Operations Leader, Medicine Program Providence Health Care Engaging for excellence: Exploring the link between employee engagement and."— Presentation transcript:
Liz Jolley, RRT MA Operations Leader, Medicine Program Providence Health Care Engaging for excellence: Exploring the link between employee engagement and quality care
How can employee engagement be enhanced in acute care at Providence Health Care?
Antecedents of employee engagement What factors/conditions precede the development of an engaged workforce? **W. Kahn (1990)
Value congruence Authentic corporate culture Rewards & recognition Organizational support Manager or supervisor support Feedback & encouragement Availability of resources & equipment Work-life balance
Research … Point of care staff: Mid-level managers: & Focus Group Diary Studies
Among the results … Point of care staff & mid-level managers were passionate about providing excellent patient care Majority of the passion was expressed through the telling of stories (recounting in-the-moment experiences of providing care and sentinel events) Events themselves were immediate feedback to staff Telling stories invoked engagement contagion
DISCUSSION In the moment experiences – “stories” Engagement Quality indicators & metrics Quality Engagement Contagion