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The Full English TPAS England bring news from over the border Val

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Presentation on theme: "The Full English TPAS England bring news from over the border Val"— Presentation transcript:

1 The Full English TPAS England bring news from over the border Val Alker @tpasval

2 The Full English – vital ingredients shaping services influencing decisions tenant led scrutiny tenant involvement in complaints using new media embedded resident involvement diversity value for money

3 In Wales What’s hot in resident Involvement for you? Use your 3 votes – let’s see the trends

4 Additional Support two year programme - training, support, e learning, how to guides, forums, peer mentors, accredited training equip tenants with the skills to lead change in their communities National Tenant Organisations Policy forum involving TPAS, CCH, NFTMO’s, TAROE

5 Type of Tenant Panels

6 Shape servicesInfluence decisions St Ledger Homes caster_feration.aspx Standing Joint Committee of the Fed + Area, Neighbourhood Service involvement CSI Cottsway policies, performance, mystery shop, contracts LHT Focus Groups Surveys Resident Inspection Service Forums

7 Tenant Led Scrutiny Cottsway Resident Scrutiny Panel Training and support Savings Strong support New Charter Tenant Management Team Own website Reports released Service based groups monitor Recommendations

8 ComplaintsNew Media Our own website Tenant Panels can be designated person for complaints Tenants can be involved in the landlords complaints process Hearing level 2/3 Learning from complaints Advocates Aragon SohaWigan and Leigh

9 Diversity Soha Annual Report Pages/Annualreports.aspx 12 – 67, disabled, vulnerable, homeowners, ethnic minorities, Facebook group Tower Hamlets Multi Faith Project Working together - Xmas and Eid celebrations /get_involved.aspx Aragon Air Youth Consultants involved/youth-involvement/air-youth- consultants/ 6 young people - perspective on services and wider community issues

10 Embedding Involvement Lots of talk – but is it all hot air? Real link to Business and Departmental plan Timely involvement Real influence

11 Value for Money Not embedded - can it be VfM? Costs ? Time? What has been done? What difference has it made? - Outcomes Measure impact Be prepared to change stay out of the red!

12 Questions

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