Presentation on theme: "Jason Nelson N. America Product Support Manager Major Accounts"— Presentation transcript:
1Jason Nelson N. America Product Support Manager Major Accounts
2Customer Website – Technical Information AgendaCustomer Website – Technical InformationPublic informationPrivate website – My ToolsEngine NewsSIS WebPartStore LinkWarranty Registration ProcessTechnical and General Information
3Agenda (Continued) Cat® Parts Solutions Training Gas engine upgrades Gas and diesel overhaul kitsDiesel engine upgradesRemanufactured componentsTraining
4Customer Website www.catoilandgas.cat.com Stress Cat Dealer Network for communication efficiency and reduced downtime. This website is not intended to replace but is intended to reinforce Cat Dealer involvement by streamlining communication due to global customer base. Caterpillar is committed to being easier to do business with as we support the Oil and Gas market across the globe.
5www.catoilandgas.cat.com Search Tool Locate a Caterpillar Dealer Anywhere in the WorldSelect a Product byIndustry orApplicationLatest Parts & ServiceInformationLatest News &Press Releases
6Offshore Drilling Industry Page Entire ProductLine-up for OffshoreIndustry
7Land Drilling Industry Page Entire ProductLine-up for Land DrillingIndustryEntire productline-up for Land DrillingIndustry
8Well Service Industry Page Entire ProductLine-up for Well ServiceIndustry
9Gas Compression Industry Page Gas EngineRating Pro(GERP)Free copy of GERP available? Transition into G3500 Product InformationEntire ProductLine-up forGas CompressionIndustry
10Gas Compression Product Page Features &BenefitsBrochuresWarrantyStatementSpecificationSheetsUpgradeInformation
12Getting Access to My Tools My Tools Available onRequires a Login ID – Caterpillar Corporate Web Security (CWS)“My Tools” Includes Access To:Engine NewsSIS Web accessPartStore access from single linkTechnical and General Literature…more to comeAvailable to Caterpillar Oil and Gas Customers… contact us
20Engine News Update Descriptions NEW! Engine News articles will now be published on a daily basis, asneeded and posted online. Your notification will continue to be oncea week, but you will be able to access the latest issue online without waitingfor the notification. Article highlights will also be included in yournotifications.October 20 Highlights:Torque for the Fuel Cooler Connections for C9 and C15 EnginesA New Version of Caterpillar Electronic Technician (ET) Better Supports G3400 and G3500 EnginesOctober 23 Highlights:New Procedure for Disconnecting the Battery Cables on Generator SetsA New Drive Idler Shaft Must Be Used on Some 3408 and 3412 EnginesNEW Descriptors for each new Engine News article.
21Technical Issue Resolution Local Cat Dealer InvolvementDealers Populate Global IT Systems with InformationCaterpillar Uses 6 Sigma Methodology to Resolve Issues Based on Facts and DataWorking to Maximize Your UptimeNEW Descriptors for each new Engine News article.
22SIS WebEnter this slide with message about “3am need for information”.. I.e. when no one is around.
23Service Information System (SIS) Access to 1 Million Part Numbers, 1.3 Million Graphics, and Thousands of Parts and Service DocumentsSIS Includes…Operation & Maintenance Manuals, Parts Manuals, Safety Information, & Engine NewsAccess throughMy Tools
242. Click on Document Structure: Service Information System (SIS)1. Enter EngineSerial #2. Click on Document Structure:Op. & Maint. Manuals,Parts Identification,Engine News
28PartStoreTM = Ordering Parts Online SavedPart Lists
29PartStoreTM = Ordering Parts Online Create New ListsKit Solutions are provided with this option.
30My Cat® Dealer PartStoreTM Customer access to multiple Cat Dealer PartStores From a Single Link onONE Login ID and Password!
31My Cat Dealer PartStoreTM Single link to all your Dealer PartStores
32How to Register for PartStoreTM Access Log into “My Tools” onClick on PartStoreTM RegistrationSelect Cat DealerContinue Registration ProcessA notification will be sent by the Cat Dealer PartStoreTM Admin when registration completedThe “My Tools” login ID is now Registered for PartStoreTM
34Online Engine Warranty Registration Why?Challenge to know when products go “in service”Challenge to know where the product is deliveredSolution:Customer enabled online warranty registrationProvides Caterpillar with the in-service-dateMinimizing confusion and downtimeEspecially applicable to smaller engines that have less “commissioning involvement” or start up needs from the Cat Dealer. This is, if the customer begins using the equipment and we (Cat) don’t know about it, then this is especially beneficial to the customer.
40Online Engine Warranty Registration Engine/Transmission is Now RegisteredIn-service Date is Now EstablishedDowntime is MinimizedEspecially applicable to smaller engines that have less “commissioning involvement” or start up needs from the Cat Dealer. This is, if the customer begins using the equipment and we (Cat) don’t know about it, then this is especially beneficial to the customer.
46Web Access to Information Through “My Tools” In SummaryCaterpillar is Committed to Providing you Access to Technical InformationWeb Access to Information Through “My Tools”SIS Web, PartStore, Engine News, Technical and General InformationSpecific product information applicable to your fleet
47In SummaryInformation Intended to Enable You to Work with the Local Cat DealerPlease take a My Tools Automated Registration CardContact your Cat Dealer or Account Manager Today
48Caterpillar Parts Solutions Isaac FoxCaterpillar Global PetroleumProduct Support
49Solutions Created to Meet Customer Needs Caterpillar Parts Solutions AgendaSolutions Created to Meet Customer NeedsCaterpillar Parts SolutionsGas Engine UpgradesGas and Diesel Overhaul KitsDiesel Engine UpgradesRemanufactured ComponentsPlease let us know if you have other needs!
50G3500 Engine Controls Upgrade 2.03.0NSPS ReconstructedNSPS 7/071.5EIS w/AFRCA3 w/AFRC (O2 Sensor)A3/NOxNOx Emissions, g/bhp-hrUpgrade from EIS Electronic Ignition System to ADEM™ A3 Engine Electronics with Air-Fuel Ratio Control and NOx sensorUpgrade from A3 with O2 Sensor to A3 with NOx SensorImproved Control of NOx EmissionsImproved Diagnostics and Interface“NSPS:” Relating to emissions limits dictated by the US EPA New Source Performance Standards for Spark Ignited Engines, 40 CFR Parts 60, 63, 85, et al.
51G3508 Upgrade – Single Turbo NSPS 7/07NSPS ReconstructedUpgrade to A3 Engine Electronics with Air-Fuel Ratio Control and NOx SensorImproved Altitude, Turn-down, Ambient, PowerImproved Control of NOx EmissionsImproved Diagnostics and InterfaceEIS w/AFRCA3 w/AFRC (O2 Sensor)A3/NOx1.52.03.0NOx Emissions, g/bhp-hr“NSPS:” Relating to emissions limits dictated by the US EPA New Source Performance Standards for Spark Ignited Engines, 40 CFR Parts 60, 63, 85, et al.
52G3500B Upgrade – Ultra Lean Burn 1.52.03.01.00.5EIS w/AFRCA3 w/AFRC (O2 Sensor)A3/NOxNSPS ReconstructedNSPS 7/07ULBDFWNSPS 7/10NOx Emissions, g/bhp-hrUpgrade to G3500B1.0g NOx and 0.5g NOx Ratings AvailableIncrease hp per SiteImproved Fleet FlexibilityImproved Fuel Economy, Altitude Capability (1.0g Rating)Significant UpgradeIncludes heads, pistons, air system, moreUpgrade performed with major overhaul“DFW:” Emissions limits set by the Texas Commission on Environmental Quality for counties in the Dallas / Fort Worth area“NSPS:” Relating to emissions limits dictated by the US EPA New Source Performance Standards for Spark Ignited Engines, 40 CFR Parts 60, 63, 85, et al.
54Upgraded Advisor Panel Allows End Users to Take Advantage of a Wide Variety of Setup Parameters Timing ControlFirst desired timingSecond desired timingSpeed ControlLow idle speedMinimum engine high idle speedMaximum engine high idle speedEngine acceleration rateRated engine speedDesired speed input configurationGovernor type settingEngine operation typeGovernor gain factorGovernor stability factorGovernor compensation factorEngine load timing mapEngine Load CalibrationFull load intake manifold pressureNo-load intake manifold pressureAir/Fuel Ratio ControlEmissions feedback mode configurationDesired engine exhaust NOx level settingAir/fuel proportional gainAir/fuel integral gainStart/Stop ControlStarting system typeDriven equipment delay timeCrank terminate RPMEngine purge cycle timeCooldown durationCycle crank timeEngine overcrank timeEngine speed drop timeEngine pre-lube timeout periodEngine post-lube durationEngine prelubeMonitoring and ProtectionHigh inlet air temperature engine load set pointAll configurable parameters can be protected by a PIN (numerical password)
55Configure the Engine without Cat ET Configuration Menus Allow Adjustment of Engine SettingsUser Configurable Password Protects Configuration MenuNo Need to Bring a Laptop with Cat ET!
56G3600 A3 UpgradeIntroduced in 2002 – Hundreds Converted!Improved Reliability Compared to Engine Supervisory System (ESS)Significantly Improved UptimeImproved TroubleshootingExpandable/RetrofittableAvailable for All G3600 Models
57G3600 VTC Turbo to TPS Turbo Upgrade Upgrade Introduced in 2005Reduced Fouling RiskLonger LifeImproved UptimeUpgrade Turbo, Aftercooler, and ECM with Latest Software to Get 0.5g NOx
58G3300 Overhaul KitsOne Part NumberCompetitive PricingGenuine PartsBacked by Cat Gas Engine Parts Warranty
596.25" Bore Overhaul Kits (D379, 398, 399)Multiple Configurations Available to Suit Customer PreferencesCompetitive PricingGenuine PartsBacked by Cat Parts Warranty
60D3600 Mechanical to Electronic Injection Reduced Maintenance CostsEliminates mechanical synchronization of the injectorsEliminates governors/actuators maintenanceMore Efficient Engine Operation*ADEM A3 enables customer programmable featuresImproves fuel economyReduced Emissions*Reduces NOx emissions with optional software upgradeIMO-II compliant with hardware/software upgradesNOTE: Conversion requires the engine have current IMO hardware (turbos, cams, HPAC, 32C water supply to the aftercooler)*Not applicable to some engine configurations
62Reman – Oil & Gas Product Offerings Cost-effective Solution – Typically 40%-60% of New PriceDesigned to Complement Dealer OfferingsWorldwide Warranty Coverage from CaterpillarProducts Include:GeneratorsShort blocksCylinder headsStartersCrankshaftsCylinder packsEngine Control Units (ECUs)AlternatorsOil coolersTurbochargersUnit injectors and fuel nozzlesFuel injection pumps and governor groupsWater pumpsOil pumps
63IMO Certification Status of Reman Parts Reman Products Provide Cost-effective SolutionsIMO Certifications Have Restricted Availability to Offshore ApplicationsCaterpillar Has Been Working with Certification Societies to Make Remanufactured Parts Available to Offshore CustomersFirst GL approval, then ABS and DNVGL certification of most components has been received for 3600/3500/3400Certification of key facilities is expected this year
64Products Created to Meet Your Needs Global Petroleum Creates Solutions to Meet Customer NeedsWe are Constantly Evaluating OpportunitiesDiesel upgradesAftertreatment retrofitsRemanufactured productsContact your local Cat Dealer with requests* More information available from catoilandgas.cat.com and your local dealer
66Cat Dealers and Caterpillar Offer Training to Customers Challenges to Complete Training ExistIdentifying classesscheduling peoplefinding locationstracking results, etc…Caterpillar is Committed to Improving Training Options
67Training Available Today Instructor Led Training (ILT) and Web Based Training (WBT)ILT typically has multiple WBT prerequisitesWBT available from ALL Cat dealersILT available from Cat dealers and CaterpillarCat Dealers Administer All Training Options
68Training Need Example… Customer Needs Five Technicians to Obtain Training on Electrical and Electronic DiagnosticsSolution: Caterpillar Offers ILT Class #26679 Electrical/Electronics36-hour instructor led classPrerequisites include 7 WBT classes (12 hrs 40 min of material)Customer Contacts the Local Cat Dealer to Get Started
69TrainingIn Response to Customer RequestsSimplified Current Course OfferingsPlease Take a Copy of the Menu
71Discretion is recommended when distributing. Information contained in this publication may be considered confidential.Discretion is recommended when distributing.Materials and specifications are subject to change without notice.CAT, CATERPILLAR, their respective logos, ADEM, PartStore, “Caterpillar Yellow” and the “Power Edge” trade dress, as well as corporate and product identity used herein, are trademarks of Caterpillar and may not be used without permission.LESW (11/09) 2009 Caterpillar All rights reserved.