Presentation on theme: "Product Support Jason Nelson N. America Product Support Manager Major Accounts."— Presentation transcript:
Product Support Jason Nelson N. America Product Support Manager Major Accounts
Agenda Customer Website – Technical Information –Public information –Private website – My Tools Engine News SIS Web PartStore Link Warranty Registration Process Technical and General Information
Agenda (Continued) Cat ® Parts Solutions –Gas engine upgrades –Gas and diesel overhaul kits –Diesel engine upgrades –Remanufactured components Training
Latest News & Press Releases Latest Parts & Service Information Select a Product by Industry or Application Locate a Caterpillar Dealer Anywhere in the World Search Tool
Offshore Drilling Industry Page Entire Product Line-up for Offshore Industry
Land Drilling Industry Page Entire product line-up for Land Drilling Industry Entire Product Line-up for Land Drilling Industry
Well Service Industry Page Entire Product Line-up for Well Service Industry
Gas Compression Industry Page Entire Product Line-up for Gas Compression Industry Gas Engine Rating Pro (GERP)
Gas Compression Product Page Features & Benefits Brochures Specification Sheets Warranty Statement Upgrade Information
Getting Access to My Tools My Tools Available on Requires a Login ID – Caterpillar Corporate Web Security (CWS) “My Tools” Includes Access To: –Engine News –SIS Web access –PartStore access from single link –Technical and General Literature –…more to come Available to Caterpillar Oil and Gas Customers… contact us
Login Login to My Tools
Login with Username and Password Login to My Tools
My Tools Section My Tools Access
My Tools Website
Provides Technical Updates on Product and Parts Weekly Articles Archived Online Notification Subscriptions Paper Copies No Longer Available
Enter Address for Notifications Archived Articles
Engine News Update Descriptions NEW! Engine News articles will now be published on a daily basis, as needed and posted online. Your notification will continue to be once a week, but you will be able to access the latest issue online without waiting for the notification. Article highlights will also be included in your notifications. October 20 Highlights: Torque for the Fuel Cooler Connections for C9 and C15 Engines A New Version of Caterpillar Electronic Technician (ET) Better Supports G3400 and G3500 Engines October 23 Highlights: New Procedure for Disconnecting the Battery Cables on Generator Sets A New Drive Idler Shaft Must Be Used on Some 3408 and 3412 Engines
Technical Issue Resolution Local Cat Dealer Involvement Dealers Populate Global IT Systems with Information Caterpillar Uses 6 Sigma Methodology to Resolve Issues Based on Facts and Data Working to Maximize Your Uptime
Service Information System (SIS) Access to 1 Million Part Numbers, 1.3 Million Graphics, and Thousands of Parts and Service Documents SIS Includes… –Operation & Maintenance Manuals, Parts Manuals, Safety Information, & Engine News Access through My Tools
1. Enter Engine Serial # Service Information System (SIS) 2. Click on Document Structure: Op. & Maint. Manuals, Parts Identification, Engine News
Service Information System (SIS) Parts Lookup
What is PartStore TM ?
PartStore TM = Ordering Parts Online Saved Part Lists
PartStore TM = Ordering Parts Online Create New Lists
My Cat ® Dealer PartStore TM Customer access to multiple Cat Dealer PartStores From a Single Link on ONE Login ID and Password!
My Cat Dealer PartStore TM Single link to all your Dealer PartStores
How to Register for PartStore TM Access Log into “My Tools” on Click on PartStore TM Registration Select Cat Dealer Continue Registration Process –A notification will be sent by the Cat Dealer PartStore TM Admin when registration completed The “My Tools” login ID is now Registered for PartStore TM
Online Engine Warranty Registration
Why? –Challenge to know when products go “in service” –Challenge to know where the product is delivered Solution: –Customer enabled online warranty registration –Provides Caterpillar with the in-service-date –Minimizing confusion and downtime
Online Engine Warranty Registration
Engine/Transmission is Now Registered In-service Date is Now Established Downtime is Minimized
Technical and General Literature
G3600 Best Practices Document –Operation and Maintenance Focus –Simplified information
Engine Storage and Preservation Guide
In Summary Caterpillar is Committed to Providing you Access to Technical Information Web Access to Information Through “My Tools” –www.catoilandgas.cat.comwww.catoilandgas.cat.com –SIS Web, PartStore, Engine News, Technical and General Information –Specific product information applicable to your fleet
In Summary Information Intended to Enable You to Work with the Local Cat Dealer Please take a My Tools Automated Registration Card Contact your Cat Dealer or Account Manager Today
Caterpillar Parts Solutions Isaac Fox Caterpillar Global Petroleum Product Support
Agenda Solutions Created to Meet Customer Needs Caterpillar Parts Solutions –Gas Engine Upgrades –Gas and Diesel Overhaul Kits –Diesel Engine Upgrades –Remanufactured Components Please let us know if you have other needs!
G3500 Engine Controls Upgrade Upgrade from EIS Electronic Ignition System to ADEM™ A3 Engine Electronics with Air-Fuel Ratio Control and NOx sensor Upgrade from A3 with O 2 Sensor to A3 with NOx Sensor Improved Control of NOx Emissions Improved Diagnostics and Interface NSPS Reconstructed NSPS 7/ EIS w/AFRC A3 w/AFRC (O2 Sensor) A3/NOx NOx Emissions, g/bhp-hr “NSPS:” Relating to emissions limits dictated by the US EPA New Source Performance Standards for Spark Ignited Engines, 40 CFR Parts 60, 63, 85, et al.
G3508 Upgrade – Single Turbo Upgrade to A3 Engine Electronics with Air-Fuel Ratio Control and NOx Sensor Improved Altitude, Turn-down, Ambient, Power Improved Control of NOx Emissions Improved Diagnostics and Interface NSPS Reconstructed NSPS 7/ EIS w/AFRC A3 w/AFRC (O2 Sensor) A3/NOx NOx Emissions, g/bhp-hr “NSPS:” Relating to emissions limits dictated by the US EPA New Source Performance Standards for Spark Ignited Engines, 40 CFR Parts 60, 63, 85, et al.
G3500B Upgrade – Ultra Lean Burn Upgrade to G3500B 1.0g NOx and 0.5g NOx Ratings Available Increase hp per Site Improved Fleet Flexibility Improved Fuel Economy, Altitude Capability (1.0g Rating) Significant Upgrade –Includes heads, pistons, air system, more –Upgrade performed with major overhaul EIS w/AFRC A3 w/AFRC (O2 Sensor) A3/NOx NSPS Reconstructed NSPS 7/07 ULB DFW NSPS 7/10 NOx Emissions, g/bhp-hr ULB “DFW:” Emissions limits set by the Texas Commission on Environmental Quality for counties in the Dallas / Fort Worth area “NSPS:” Relating to emissions limits dictated by the US EPA New Source Performance Standards for Spark Ignited Engines, 40 CFR Parts 60, 63, 85, et al.
G3500 Advisor Panel Software Upgrade
Upgraded Advisor Panel Allows End Users to Take Advantage of a Wide Variety of Setup Parameters Timing Control – First desired timing – Second desired timing Speed Control – Low idle speed – Minimum engine high idle speed – Maximum engine high idle speed – Engine acceleration rate – Rated engine speed – Desired speed input configuration – Governor type setting – Engine operation type – Governor gain factor – Governor stability factor – Governor compensation factor – Engine load timing map Engine Load Calibration – Full load intake manifold pressure – No-load intake manifold pressure Air/Fuel Ratio Control – Emissions feedback mode configuration – Desired engine exhaust NOx level setting – Air/fuel proportional gain – Air/fuel integral gain Start/Stop Control – Starting system type – Driven equipment delay time – Crank terminate RPM – Engine purge cycle time – Cooldown duration – Cycle crank time – Engine overcrank time – Engine speed drop time – Engine pre-lube timeout period – Engine post-lube duration – Engine prelube Monitoring and Protection – High inlet air temperature engine load set point All configurable parameters can be protected by a PIN (numerical password)
Configure the Engine without Cat ET Configuration Menus Allow Adjustment of Engine Settings User Configurable Password Protects Configuration Menu No Need to Bring a Laptop with Cat ET!
G3600 A3 Upgrade Introduced in 2002 – Hundreds Converted! Improved Reliability Compared to Engine Supervisory System (ESS) Significantly Improved Uptime Improved Troubleshooting Expandable/Retrofittable Available for All G3600 Models
G3600 VTC Turbo to TPS Turbo Upgrade Upgrade Introduced in 2005 Reduced Fouling Risk Longer Life Improved Uptime Upgrade Turbo, Aftercooler, and ECM with Latest Software to Get 0.5g NOx
G3300 Overhaul Kits One Part Number Competitive Pricing Genuine Parts Backed by Cat Gas Engine Parts Warranty
6.25" Bore Overhaul Kits (D379, 398, 399) Multiple Configurations Available to Suit Customer Preferences Competitive Pricing Genuine Parts Backed by Cat Parts Warranty
D3600 Mechanical to Electronic Injection Reduced Maintenance Costs –Eliminates mechanical synchronization of the injectors –Eliminates governors/actuators maintenance More Efficient Engine Operation* –ADEM A3 enables customer programmable features –Improves fuel economy Reduced Emissions* –Reduces NOx emissions with optional software upgrade –IMO-II compliant with hardware/software upgrades *Not applicable to some engine configurations
Reman – Video
Reman – Oil & Gas Product Offerings Cost-effective Solution – Typically 40%-60% of New Price Designed to Complement Dealer Offerings Worldwide Warranty Coverage from Caterpillar Products Include: –Generators –Short blocks –Cylinder heads –Starters –Crankshafts –Cylinder packs –Engine Control Units (ECUs) –Alternators –Oil coolers –Turbochargers –Unit injectors and fuel nozzles –Fuel injection pumps and governor groups –Water pumps –Oil pumps
IMO Certification Status of Reman Parts Reman Products Provide Cost-effective Solutions IMO Certifications Have Restricted Availability to Offshore Applications Caterpillar Has Been Working with Certification Societies to Make Remanufactured Parts Available to Offshore Customers –First GL approval, then ABS and DNV –GL certification of most components has been received for 3600/3500/3400 –Certification of key facilities is expected this year
Products Created to Meet Your Needs Global Petroleum Creates Solutions to Meet Customer Needs We are Constantly Evaluating Opportunities –Diesel upgrades –Aftertreatment retrofits –Remanufactured products Contact your local Cat Dealer with requests * More information available from catoilandgas.cat.com and your local dealer
Cat Dealers and Caterpillar Offer Training to Customers Challenges to Complete Training Exist –Identifying classes –scheduling people –finding locations –tracking results, etc… Caterpillar is Committed to Improving Training Options
Training Training Available Today Instructor Led Training (ILT) and Web Based Training (WBT) –ILT typically has multiple WBT prerequisites –WBT available from ALL Cat dealers –ILT available from Cat dealers and Caterpillar Cat Dealers Administer All Training Options
Training Need Example… Customer Needs Five Technicians to Obtain Training on Electrical and Electronic Diagnostics Solution: Caterpillar Offers ILT Class #26679 Electrical/Electronics –36-hour instructor led class –Prerequisites include 7 WBT classes (12 hrs 40 min of material) Customer Contacts the Local Cat Dealer to Get Started
Training In Response to Customer Requests Simplified Current Course Offerings Please Take a Copy of the Menu
Information contained in this publication may be considered confidential. Discretion is recommended when distributing. Materials and specifications are subject to change without notice. CAT, CATERPILLAR, their respective logos, ADEM, PartStore, “Caterpillar Yellow” and the “Power Edge” trade dress, as well as corporate and product identity used herein, are trademarks of Caterpillar and may not be used without permission. LESW (11/09) 2009 Caterpillar All rights reserved.