Presentation on theme: "Www.oaisys.com Uses of Voice Documentation A Talkument Overview."— Presentation transcript:
Uses of Voice Documentation A Talkument Overview
Public safety Financial services firms Consumer telesales Public utilities ComplianceQuality Management Call centers Coaching Training Reporting Why Record Business Calls
Capture an accurate historical record of all business communications Provide businesspeople the ability to store, organize, annotate and share phone conversations Use voice documents to verify details, share information and collaborate with others Intended for all phone users Voice Documentation
When is the last time you forwarded an to a group? Did you add comments to the message before forwarding it? When did you last search for an to verify something? An Analogy
Productivity! Share information more quickly Share all information, not just a summary Eliminate time required to transcribe Review a document instead of repeating a conversation when verifying details Why Voice Documentation?
Just Imagine… A project manager shares functional requirements with product experts to collaborate on proper system design
Accuracy! Capture the full communication, tone of voice, pauses and all Seamlessly transfer the accurate conversation, not just a paraphrase Verify exactly what was said and by whom Eliminate uncertainty and miscommunication Why Voice Documentation?
Just Imagine… After taking a phone order, a salesperson highlights the special shipping instructions and shares them with the shipping manager
Any business –Accurate documentation benefits any business –Speed and efficiency benefits all businesses Every businessperson –Ability to review my communications gives me greater control over performance –Who doesn’t need to share information? Who Benefits?
Risk ManagementCollaboration Transaction documentation to minimize liability Healthcare Human Resources Insurance Financial Services Transportation Seamlessly and quickly share information and ideas Engineering Legal Manufacturing Professional Services Real Estate Specific Uses
A telecom appliance Talkument fits seamlessly into many existing communication networks Three models to serve the SMB market –Talkument Small Office 20 VoIP Phones –Talkument Small Office Analog 8 analog CO lines or 20 VoIP Phones –Talkument 2 T1/PRI or 48 VoIP Phones Our Solution: Talkument
Title Participants Transitions Highlights Comments PVD Viewer
Appear / Hide when calls are present Tag calls with information Use tags for document searching View tags in voice document Call Tagging
Share link, not a file Share with existing users Share with external contacts Include a share expiration Private sharing Read/write sharing Sharing
Users access only authorized documents Authorization down to call segments Playback is encrypted Security
Talkument enhances productivity and accuracy levels for all businesses It works like , something already natural, comfortable and intuitive in any work environment Talkument is simple and cost effective Businesspeople can now store, organize, annotate and share telephone calls Talkument Summary