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Teufel NET Engineering Group DVND Data & Voice Networks www.teufelnet.eu Page 1 February 2011 OpenScape UC Server Xpress Streamlined UC and Voice Solution.

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Presentation on theme: "Teufel NET Engineering Group DVND Data & Voice Networks www.teufelnet.eu Page 1 February 2011 OpenScape UC Server Xpress Streamlined UC and Voice Solution."— Presentation transcript:

1 Teufel NET Engineering Group DVND Data & Voice Networks Page 1 February 2011 OpenScape UC Server Xpress Streamlined UC and Voice Solution February 2011 Teufel NET Engineering Group DVND Data & Voice Networks Xpress

2 Teufel NET Engineering Group DVND Data & Voice Networks Page 2 February 2011 Agenda Trends Customer goals Our differentiation Summary Our offering Customer examples

3 Teufel NET Engineering Group DVND Data & Voice Networks Page 3 February 2011 Agenda Trends Customer goals Our differentiation Summary Our offering Customer examples

4 Teufel NET Engineering Group DVND Data & Voice Networks Page 4 February 2011 Today’s Communications Challenges Impacting Mid-Market Organizations  Time to market inhibited by fragmented communications  Accelerate responsiveness and improve customer satisfaction  Travel and 3rd party conferencing costs escalating  Rising real estate and energy costs  Lack of remote worker reduces workforce productivity  Solutions that are difficult and expensive to deploy and maintain  Difficult team linkages to virtual, decentralized locations  Effectively enabling home-based employees Gain Competitive Advantage Reduce Costs Improve Operational Efficiency Enhance Productivity and Collaboration

5 Teufel NET Engineering Group DVND Data & Voice Networks Page 5 February 2011 Enterprises Are Investing in Unified Communications Solutions UC Market PerspectiveAnalyst View on UC Benefits  Making it easy for employees to find the people and information they need when they need it.  Reducing human latency and the time it takes for employees to get things done.  Supporting a range of communication and collaboration capabilities on a single, familiar client.  Easy-to-use Web conferencing to enable real-time collaboration.  Reduced travel and commuting time, letting employees spend more time on actual work. Source: SEN Market Research Compendium, Multiple Industry Sources billions $ US 2009 ~ % CAGR 2010 licensed research Unified Communications

6 Teufel NET Engineering Group DVND Data & Voice Networks Page 6 February 2011 OpenScape UC Server Xpress Meets Executive-Level Priorities  C-level executives rate IP communications as very or somewhat important: audio conferencing (93%), web collaboration (85%) and VoIP (84%) ranking highest  C-level executives say advanced communications reduce costs, with web collaboration ranking the highest (83%), followed by audio conferencing (76%) and VoIP (74%)  When it comes to making employees more productive, 80% of C-level executives say audio conferencing is most important, followed by web collaboration (79%), video conferencing (71%), VoIP (69%) and IM (69%) New Frost and Sullivan Research: 2010 licensed research

7 Teufel NET Engineering Group DVND Data & Voice Networks Page 7 February 2011 Agenda Trends Customer goals Our differentiation Summary Our offering Customer examples

8 Teufel NET Engineering Group DVND Data & Voice Networks Page 8 February 2011 The Challenge to Transform Communications  Time to market inhibited by fragmented solutions  Still not Unified Communications after installation  It takes weeks to install a new communications system  I need a Project Manager just to keep things straight  Adding the essential applications proved costly  Project overruns from unforeseen integration issues  Difficult to keep all the different applications working together  Users are confused when apps don’t work as expected Fragmented Solutions Lengthy Deployments Costly Projects Increased Complexity

9 Teufel NET Engineering Group DVND Data & Voice Networks Page 9 February 2011 Mon1Hour Tues2Hours Wed4.5Hours Thurs1.5Hours Fri4Hours What Is Paying A 3 rd Party Audio Conferencing Provider Costing Your Enterprise? Back of the Napkin Cost Calculation My Voice Conference Hours Typical conference cost per minute=.0275 Average / person / day usage= 2.5 hours # of employees= 500 Cost / year (245 days)= $84,218 This is one example. What is your cost?

10 Teufel NET Engineering Group DVND Data & Voice Networks Page 10 February 2011 What is fragmented communications costing you? Source: Measuring the Pain: What is Fragmented Communication Costing Your Enterprise? Insignia Research 2010 Software-based Voice and UC Solutions Drive Cost Savings, Operational Efficiencies, Productivity and Collaboration and Competitive Advantage  Save over $1,000 monthly per employee due to fragmented communications  Reduce travel costs by at least 50% while improving team collaboration  Reduce annual travel and mobile communication costs by $2,600 per person  Increase team and process productivity by eliminating at least 5 hours of cumulative latency per person per week Cost savings with unified communications

11 Teufel NET Engineering Group DVND Data & Voice Networks Page 11 February 2011 Agenda Trends Customer goals Our differentiation Summary Our offering Customer examples

12 Teufel NET Engineering Group DVND Data & Voice Networks Page 12 February 2011 OpenScape UC Server Xpress Meeting Today’s Communication Challenges OpenScape Voice Industry proven data center voice solution with lowest TCO OpenScape Conferencing Synchronizing people and information to accelerate business OpenScape Unified Messaging Saves time, increases convenience, enhances productivity OpenScape Contact Center Professional Contact Center that maximizes first customer contact resolution Streamlined Deployment An advanced packaged solution for Voice and UC Essentials, easy to install, easy to maintain Reduce Costs Enhance Productivity, Collaboration Speed and Operational Efficiency Gain Competitive Advantage Putting the Right Solution Together

13 Teufel NET Engineering Group DVND Data & Voice Networks Page 13 February 2011 OpenScape UC Server Xpress Solution Overview  Streamlined solution putting UC and Voice into the hands of mid-sized companies  Eliminates the high costs and risks of integrating Voice and UC capabilities  Pre-configuration on industry standard server allows installation in hours not weeks OpenScape UC Server Xpress OpenScape Voice  Software-based Voice on Linux Server  Native SIP Support (users / trunks)  Enables Remote / Tele Worker OpenScape Conferencing  Advanced Audio Conferencing  Scheduling, Floor-Controls OpenScape Unified Messaging  Voice Mail, Fax, Auto Attendant  Web Portal Conferencing / Self Administration OpenScape Contact Center  Routing, reporting, productivity tools  Agent and Supervisor Clients  Auto phone configuration  Common management portal  Pre-configuration (dial plan, routing, subscribers)  Media server Xpress

14 Teufel NET Engineering Group DVND Data & Voice Networks Page 14 February 2011 OpenScape UC Server Xpress Typical Deployment Scenario OpenScape Personal Edition SBC LAN (IP / SIP) Main Office OpenStage Phones Xpress  Choice of Network Interface (SIP Trunking or PRI)  SIP Trunking Certified with Major Carriers  OpenScape Branch offices (optional deployment) 50i, 250  Optional Support for legacy analog devices (modem, fax)  OpenScape Personal Edition supporting P2P Video (optional) RG8700 PRI PSTN SIP Trunking OpenScape Branch 50i SIP Service Provider Branch Office

15 Teufel NET Engineering Group DVND Data & Voice Networks Page 15 February 2011  Scaled in increments of 50i, 250, 1000 subscribers  Ensures Business Continuity in case of WAN or Link Failure  Local Resources (Media Server)  Rich Feature Set in survivability Mode  Local Conferencing reduces WAN / SIP Trunk load  Integrated with OpenScape UC Server Xpress Common Management Portal  50i includes TDM Gateway and Analog Adaptor for legacy devices (FAX, Modem, etc.) OpenScape UC Server Xpress Optional Survivable Branch Office Solutions OpenScape BranchCapabilities and Features Analog Adapter Gateway SBC Media Server Firewall Survivability SIP proxy 50i 50i, 250, 1000

16 Teufel NET Engineering Group DVND Data & Voice Networks Page 16 February 2011 OpenScape UC Server Xpress Unified Communication Desktop  Intuitive Call -Control/-Management/-Screening  Click-to-call via contact list & Groupware  Caller Identification  Contact Management  Call Journal  Rule-based call control (follow-me forwarding)  Groupware and Directory Access  Improve personal productivity  Increase convenience  Provide seamless access for remote workers  50 Conference Ports  Ad-Hoc / Scheduled  Floor Controls  mute self, mute conference, lock conference, drop user Benefits

17 Teufel NET Engineering Group DVND Data & Voice Networks Page 17 February 2011 OpenScape UC Server Xpress Unified Messaging Office PC Office PhoneInternet Browser  Saves time  Increases convenience  Enhances productivity Benefits  View all messages in a single inbox Mobile Device Voice MailFax Mail SMS  Access inbox from anywhere

18 Teufel NET Engineering Group DVND Data & Voice Networks Page 18 February 2011 OpenScape UC Server Xpress Audio Conferencing  Ad-Hoc Conferencing  Meet-me Conferencing  Scheduled Conferences  Floor Controls  mute self, mute conference, lock conference, drop user  Enhance workgroup collaboration and productivity  Accelerate decision making and access to knowledge pool  Speed up customer and market responsiveness Benefits Audio Conferencing

19 Teufel NET Engineering Group DVND Data & Voice Networks Page 19 February 2011 OpenScape UC Server Xpress OpenScape Contact Center  Groups-based Routing  Agent Desktops  Full feature set including CTI controls, Team list/bar, Speed list/bar, personal performance bar, broadcaster bar, screen pop, and activity log  Manager Desktops used for administration/configuration and reporting  Includes full access to Real-Time, Cumulative Reports  Historical reports  Activity logs  Up to 20 agents Professional Contact Center for the mid-sized enterprise

20 Teufel NET Engineering Group DVND Data & Voice Networks Page 20 February 2011 OpenScape Contact Center Reporting Capabilities A consolidated intuitive user interface  Unified, visual management tools  Best-of-breed, workflow-style routing designer  Flexible, visual reporting  Intuitive, easy-to-use interface Maximize Agent Productivity

21 Teufel NET Engineering Group DVND Data & Voice Networks Page 21 February 2011 OpenScape UC Server Xpress Device Options OpenScape Personal Edition OpenStage 80 OpenStage 40 OpenStage 15 OpenStage 20 OpenStage 60  OpenStage phones  Built on Open Standards (SIP, SNMP, XML)  Customizable for various workplace environments, e.g. desk sharing, teams or call center staff  Application Framework that allows extensibility and customer application development  OpenScape Personal Edition  Soft client for basic UC and call management on a PC  Take your phone number with you  Video Call Management  Contact Lists, Corporate Directory  Ideal solution for Mobile Workers Intuitive phones and clients maximize user productivity

22 Teufel NET Engineering Group DVND Data & Voice Networks Page 22 February 2011 Software Assurance and Upgrade Options OpenScape Software Assurance  Major, minor upgrades, Patches keeps software up to date  Savings of up to 30% over 3 years versus CAPEX investment in upgrades  Streamline budgeting and improve cash-flow Upgradable Solution  Cost-effective enhancement via software options  Upgradeable with additional applications and branch solutions  Reconfigurable to scale to 100,000 users  Add additional applications like web collaboration, multi-party video conferencing, advanced audio conferencing, contact center as needed

23 Teufel NET Engineering Group DVND Data & Voice Networks Page 23 February 2011 Agenda Trends Customer goals Our differentiation Summary Our offering Customer examples

24 Teufel NET Engineering Group DVND Data & Voice Networks Page 24 February 2011 OpenScape UC Server Xpress Differentiation Fast, Easy, Affordable, Open  Hours to install instead of days – the quickest path to transforming your business – Quick Installation Low TCO  Unlike other Voice and UC Solutions OpenScape UC Server Xpress eliminate the risk of integrating several different components – Reduced TCO  Best value solution for mid-market enterprise for Voice, Unified Communications and in-house conferencing – Truly Unified Solution  Built on open standards with Open Communications in mind – Less Complexity Unified Solution Simplicity of Use Fast Install Xpress

25 Teufel NET Engineering Group DVND Data & Voice Networks Page 25 February 2011 The Potential of Unified Communications  Reduce voice communication TCO up to 25%*  Cost savings with voice conferencing 30% to 70%*  Productivity increase of mobile and remote workers 10% to 30%*  Integrated workplace (VM/UM) 5% to 20%**  Data Center deployment lowers energy use and footprint by up to 90% vs. traditional PBXs, also lowering costs *Sources:Average estimate derived from Forrester Consulting Study / **Source:Calculations Based On Estimated Business Activity and Market Information Enhance Productivity, Collaboration Gain Competitive Advantage Reduce Costs Speed and Operational Efficiency Measurable Business Value

26 Teufel NET Engineering Group DVND Data & Voice Networks Page 26 February 2011 Agenda Trends Customer goals Our differentiation Summary Our offering Customer examples

27 Teufel NET Engineering Group DVND Data & Voice Networks Page 27 February 2011 North American Mid-market Health Care Provider Moving to OpenScape Voice and UC PSTN PBX OpenScape Voice + UC Branch Locations IP / PSTN Network  Lowered TCO by consolidation of 5 legacy switches representing a 30-35% cost savings  On-going cost advantage with IP Trunking Services  Increased productivity with the introduction of Unified Communication services and OpenStage Phones  Increased patient satisfaction with modernized patient services Moving to OpenScape Voice and UC improves business

28 Teufel NET Engineering Group DVND Data & Voice Networks Page 28 February 2011 Mid-market customers OpenScape Voice and UC in more than 19 Countries OpenScape UC Server Xpress makes it easy to join the Voice & UC trend Government Retail Industrial Education & Services Banking & Finance Health Care Univ of Belgrade

29 Teufel NET Engineering Group DVND Data & Voice Networks Page 29 February 2011 Agenda Trends Customer goals Our differentiation Summary Our offering Customer examples

30 Teufel NET Engineering Group DVND Data & Voice Networks Page 30 February 2011 Fast  Dramatically speeds up business community and collaboration workflows  Install and configure in hours  Intuitive User interfaces, award winning phones speeds up user learning curve Easy  Simple and intuitive user interface  Simple client installation with no configuration  Easy one-step scheduling a voice conference Affordable  Voice and Unified Communications in one solution  Less time to install, easier to maintain  Lowers costs and improves efficiency Open  Re-configurable up to 100,000 users, supporting all major applications  Supports industry standards e.g. SIP, OpenSOA, Web Services  Solution deploys on an industry standard servers Summary

31 Teufel NET Engineering Group DVND Data & Voice Networks Page 31 February 2011 OpenScape UC Server Xpress Putting the right solution together OpenScape Voice Industry proven data center voice solution with lowest TCO OpenScape Conferencing Synchronizing people and information to accelerate business OpenScape Unified Messaging Saves time, increases convenience, enhances productivity OpenScape Contact Center Professional Contact Center that maximizes first customer contact resolution Streamlined Deployment An advanced packaged solution for Voice and UC Essentials, easy to install, easy to maintain An investment that pays off! Xpress

32 Teufel NET Engineering Group DVND Data & Voice Networks Page 32 February 2011 OpenScape UC Server Xpress Network Deployment option - SIP Trunking OpenScape Personal Edition LAN (IP / SIP) OpenScape Branch 50i Main OfficeBranch Office  ROI within months by SIP Trunking instead of costly PSTN PRI Trunks  Buy incremental capacity based on actual usage models instead of fixed PRI scheme SIP Trunking OpenStage Phones Xpress SBC SIP Service Provider

33 Teufel NET Engineering Group DVND Data & Voice Networks Page 33 February 2011 SIP Trunking Only Buy the Needed Trunking Capacity T1/PRI Network PSTN PRI SIP Trunking IP / PSTN Network SIP Trunk Waste Needed T-1 / PRI

34 Teufel NET Engineering Group DVND Data & Voice Networks Page 34 February 2011 OpenScape UC Server Xpress Network Deployment options - TDM Trunking OpenScape Personal Edition RG8702 /8 LAN (IP / SIP) OpenScape Branch 50i Main OfficeBranch Office  Branch Office allows for incremental, manageable growth, a TCO Advantage  Branch Office Survivability, Feature Rich TDM Trunking OpenStage Phones Xpress PRIs (2/8) 8 FXO / 4BRI TDM / PSTN

35 Teufel NET Engineering Group DVND Data & Voice Networks Page 35 February 2011 OpenScape UC Server Xpress Features Pre-Configured Features and Capabilities  All Applications pre-installed and pre- configured  OpenScape Voice, OpenScape Contact Center, OpenScape Xpressions (Conference / UM)  OpenScape Deployment Server  Subscriber, Call Center Agents, and Device configuration & Templates  Media Server  Languages (German / English)  Call Detail Records (Stored up to 30 days)  OpenScape Common Management Portal  System, Subscriber Administration  Back-up and Restores (pre-configured schedules) System / Architecture  350 Dynamic User Licenses (SIP)  350 Unified Messaging Licenses  All OpenScape Voice Enterprise Features  Hunt Groups  50 CTI Web Clients  Conferencing Controls, C2C, Call Features (Hold, etc.)  Contact List  Journal  Voic Visualization and retrieval/playback Users

36 Teufel NET Engineering Group DVND Data & Voice Networks Page 36 February 2011 OpenScape UC Server Xpress Features Pre-Configured Features and Capabilities  Advanced Voice Mail with Local Storage  Mail Box per user  Auto Attendant  Custom and Default Announcements  Ready for MS Exchange Integration Voice Mail  20 Contact Center Agents  Incoming / Group Based Routing  CTI controls,  Team list/bar, Speed list/bar, personal performance bar, broadcaster bar, screen pop, and activity log  2 Contact Center Supervisors  Administration, Configuration  Reporting (Real Time / Historical) Contact Center  50 Conference Ports  Ad-Hoc / Scheduled  Floor Controls  mute self, mute conference, lock conference, drop user Conferencing

37 Teufel NET Engineering Group DVND Data & Voice Networks Page 37 February 2011 First Contact and Resolution: Critical for Customer Success “… agents rely on assistance from others to resolve more than 25% of difficult, sensitive or urgent customer calls…” Source: Siemens Communications / CRMxChange Survey Customer CallerSupervisor State: available Manager / Knowledge Worker State: unavailable States: available talking working Subject Matter Experts Contact Center Agent

38 Teufel NET Engineering Group DVND Data & Voice Networks Page 38 February 2011 Thank you! Teufel NET – VoIP & UC Solutions References up to VoIP User Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG


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