4 Barcode Report ● The Barcode Report lists tickets that were scanned at an event using Access Management. The report can be broken down by any of the selection criteria: ● It can also be sorted by any of the following categories: ● Select Detail or Summary ● Select if you want to include: Tickets Used Tickets Unused Both Pathway: File > Reserved Seat Ticketing > Allocations > Reports > Barcodes Process Name:TK.BC.R
5 Barcode Report ● Note: To include both used and unused tickets, DO NOT enter a scan time range in the Scan Time sub-screen.
6 Barcode Report ● Example: Report for all barcodes scanned for an event, sorted by Cluster.
11 Barcode Report ● Reminder : Barcode Report Results can be exported to Excel Use F3 to view available Device options
12 Customer Attendance Data Pathway: File > Reserved Seat Ticketing > Customers > Inquiry > Customers Process Name: Customer Inquiry (TK.CUST.I) The customer attendance data is accessed via the Attendance button on the Customer Inquiry Screen. The Attendance Selection screen will appear that asks the user which items and seasons they want to see included in the customer’s attendance counts. The customer attendance activity will be displayed in lists with a checkbox for selection. Click on the checkbox for the Seasons and/or Items you want to display attendance counts. Then click “Accept” or hit F2 to view the Attendance Metrics screen
13 Customer Attendance Data Results: Attendance Metrics
14 Access Management/ AM Monitor Validation Report Ticket Graphs Card Data
15 Validation Report AM Monitor: Reports > Ticket > Validation Reports Report Types Unused for Event Attendance (Used in Event) Invalid Tickets by Result Code Invalid Scans by Device Offline Valid Tickets 13:F1,13:F2,13:F3
16 Validation Report Invalid Tickets by Result Code Results Codes are: Already Used Invalid Date Not Found Reprinted Results Codes are: Already Used Invalid Date Not Found Reprinted 13:F2
17 Validation Report Results: Invalid Tickets by Result Code Detail 13:F2
18 Validation Report Results: Invalid Tickets by Result Code Summary 13:F2
19 Validation Report Invalid Scans by Device 13:F2
35 View Summary Counters To view summary counters: ● Click the Online Counter button in the Speed Bar ● Right-click an item in the property tree and then select Counters from the pop-up menu You can see current scanning activity in AM Monitor during an event.
36 Barcode and Attendance Reporting Barcode Report (TK.BC.R) User Request using the Barcode File (TK.BC) AM Monitor Ticket Graphs Access Pass Summary, Season Ticket Cards, and Magnetic Stripe IDs Miscellaneous tips and other Reports Exporting the Barcode Report (TK.BC.R) to Excel Saving reports to the file type of your choice in AM Monitor You can view the current scan activity on AM Monitor during an event If you need to look up event, seat, and/or customer information on a barcode you can use the Bar Code Inquiry process (TK.BC.I) in tRes When you close (Season Status = C) a season please remember that your barcodes will no longer be available in AM Monitor. It is VERY important that you open a case with Customer Support to have your barcodes archived after closing a season. Take Aways & Tips
37 Special Thanks A special ‘Thank You’ to Utah State and Oregon for use their data for the examples in this presentation