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Record 6 DVR | Trio Guide v2.1 Field Services. Agenda Record 6 DVR Diagnostics Receiver | EdgeHealth | Home Cert Wrap Up Hands On Lab | Launch Schedule.

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Presentation on theme: "Record 6 DVR | Trio Guide v2.1 Field Services. Agenda Record 6 DVR Diagnostics Receiver | EdgeHealth | Home Cert Wrap Up Hands On Lab | Launch Schedule."— Presentation transcript:

1 Record 6 DVR | Trio Guide v2.1 Field Services

2 Agenda Record 6 DVR Diagnostics Receiver | EdgeHealth | Home Cert Wrap Up Hands On Lab | Launch Schedule Record 6 DVR | Trio Guide v2.1 Field Services 2 Cox Communications Inc. – Proprietary and Confidential – 6/12/2013

3 Cox Advanced TV Plus Trio 2.1 Product Update 3 Record 6 DVR | Trio Guide v2.1 Field Services Home Cert Diagnostics Tuner Info | 2Tuner Receivers vs. Record 6 DVR Cox Communications Inc. – Proprietary and Confidential – 6/12/2013

4 Home Cert Diagnostics Record 6 DVR | Tuner SNR Bug in Record 6 DVR causes SNR to appear without the decimal point Home Cert to adjust SNR scoring until bug resolved (effective 6/15) New values… Green 341 to 479 Yellow 320 to 340 and 480 to 500 Red 500 Cox Advanced TV Plus Trio 2.1 Product Update 4 Record 6 DVR | Trio Guide v2.1 Field Services Cox Communications Inc. – Proprietary and Confidential – 6/12/2013

5 Record 6 DVR | Trio Guide v2.1 Field Services All Trio receivers – including the Record 6 DVR - should have these four applications running… cal_1.9.8 itv_5.7.0 cmb_7.2.1 VolDisplayXlet Only the Record 6 DVR will have the HomeNetworkingDiagnostics application running The “caller ID app” (cid) no longer displays. It has been combined with the “monolithic app” (cmb)

6 Cox Advanced TV Plus Trio 2.1 Product Update 6 Record 6 DVR | Trio Guide v2.1 Field Services EdgeHealth Diagnostics Application Information Cox Communications Inc. – Proprietary and Confidential – 6/12/2013

7 Record 6 DVR Diagnostics Cox Advanced TV Plus Trio 2.1 Product Update 7 Record 6 DVR | Trio Guide v2.1 Field Services Cox Communications Inc. – Proprietary and Confidential – 6/12/2013

8 Cox Advanced TV Plus Trio 2.1 Product Update 8 Record 6 DVR | Trio Guide v2.1 Field Services Record 6 Diagnostics to be displayed in hands on training Main Menu Access 1 Press EXIT key for 5 sec 2Press DOWN ARROW twice 3 Press 2 key once Press GUIDE key to change screen transparency (0% | 25% | 50% | 100%) Access Main Menu on any Trio receiver Cox Communications Inc. – Proprietary and Confidential – 6/12/2013

9 Cox Advanced TV Plus Trio 2.1 Product Update 9 Record 6 DVR | Trio Guide v2.1 Field Services Record 6 Diagnostics to be displayed in hands on training. Main Menu > Summary Main Menu > Home Networking page 4 Main Menu > Home Networking page 5 Main Menu > Reboot STB Mf. Diags > QAM Status Page 1 Mf. Diags > QAM Status Page 2 Mf. Diags > DOCSIS Status Page 1 Mf. Diags > DOCSIS Status Page 2 Mf. Diags > DOCSIS Status Pages Mf. Diags > Middleware Diag > Object Carousel Mf. Diags > Middleware Diag > Application Info Cox Communications Inc. – Proprietary and Confidential – 6/12/2013

10 Cox Advanced TV Plus Trio 2.1 Product Update 10 Record 6 DVR | Trio Guide v2.1 Field Services Cox Communications Inc. – Proprietary and Confidential – 6/12/2013 Time for hands on using the diagnostics Quick Reference Guide

11 Cox Advanced TV Plus Trio 2.1 Product Update 11 Record 6 DVR | Trio Guide v2.1 Technical Support Wrap Up Employee Launch June 26 | Trio Guide Update to Cox Employees June 26 | Record 6 DVR Available to tester Employees Customer Launch July 25 SOVA | July 30 NOVA | Cox Communications Inc. – Proprietary and Confidential

12 Questions? Cox Advanced TV Plus Trio 2.1 Product Update 12 Record 6 DVR | Trio Guide v2.1 Field Services Cox Communications Inc. – Proprietary and Confidential – 6/12/2013


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