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VALUE STREAM MAPPING (VSM)

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Presentation on theme: "VALUE STREAM MAPPING (VSM)"— Presentation transcript:

1 VALUE STREAM MAPPING (VSM)
LEAN METHODOLOGY VALUE STREAM MAPPING (VSM) Version: 1

2 Agenda Brief Overview of LEAN & LEAN Values
What is Value Stream Mapping & Benefits Case Study Value Stream Mapping – Case Study 1 & 2 Various Examples Of Value Stream Mapping AOB 2

3 Agenda Brief Overview Of LEAN & LEAN Values
What is Value Stream Mapping & Benefits Case Study Value Stream Mapping – Case Study 1 & 2 Various Examples Of Value Stream Mapping AOB 3

4 Processes and people with passion is key to continuous improvement.
Brief Overview Of LEAN Create more value with less work by eliminating waste (TIMWOODT) Benefits include highly productive work force, satisfied customers and profitable operations Creating a culture through continuous improvement Plan Accountability and Ownership Ensure line management takes responsibility acting at top with functional support Act Train and Involve Provide customized ongoing training to close gaps in all Operations Excellence Building Blocks Excellence Culture Check Do Measure and Reward Measuring stakeholder value by KPI’s Employee incentives are linked to KPIs Lean Operations Building Blocks Apply Operations Excellence Building Blocks in day to day Operations Processes and people with passion is key to continuous improvement.

5 LEAN Values Optimize The Whole Eliminate Wastes Learn Constantly
Deliver Fast Engage Everyone Keep Getting Better Through Continuous Improvement 5

6 What Is Value Stream Mapping & Benefits
1. Grasp current condition 2. Identify problems within current condition 3. Establish the ideal condition 4. Set future target condition Purpose Provides a detailed visual description of the current value stream Provides a detailed visual description of the current problems within the value stream Provides a detailed visual description of the ideal value stream achievable in an ideal world Provides a detailed visual description of a redesigned target value stream as a compromise between current and ideal conditions Objectives Show a holistic view of the entire current system Visualize material and information interactions Provide common framework for discussion Highlight waste and its sources throughout the system Identify problems and their area Provide common framework for discussion Create a vision of an ideal lean value stream Force best practice thinking end-to-end Set baseline for tactical implementation planning by identifying value stream loops Prioritize improvement efforts/actions Assist in quantifying improvement potential Allow target setting (short-mid-long term)

7 Agenda Brief Overview Of LEAN & LEAN Values
What Is Value Stream Mapping & Benefits Case Study Of Value Stream Mapping – Case Study 1 & 2 Various Examples Of Value Stream Mapping AOB 7

8 Case Study 1 Imports Gateway VSM – Current State (2008)
ORIGINS CEVA LHR CONSIGNEE CUSTOMS Sometimes cargo Arr without Pre-alert EXCEL GSU PLUS DATA IMPATEX 1 Pre- Alert rcvd from Origin Check Impatex for Dox rcvd and R/N A/L sets status 1 on our bond store Rcv Original Dox from courier Open consol file If ours: Open Hawb file for Gen Imp See Gen Imp MIFA 1.6 R/N AWB HAWB R/N Open W/H file Receive P5 R/N Other Uk Offices: Capture in PLUS Do Inter Airport removal entry Make up pouch with docs & R/N – snd to W/H Adv dest that cargo ready Dest staion arrange collection R/N Gen Imp cannot process Their files before consol files Are opened and put Into Impatex Key out signed R/N and file Wkly bond check –match up with R/N Write collection note for drivers H/O to agents: Send docs to agents Capture charges and inv agent When pd – change agent name in Impatex Agent clears and coll from us If storage, agent pays COD 1 Too many uncontrolled buffers Driver fills vehicle log-collects C/N 1 Update GSU with DTB W/H check in Frt arrives back to w/h C/N rtnd – key manf to Impatex (stat 1) Update GSU with ATA, OHD Enter charges in PLUS Close and file away See Gen Imp MIFA Lead time – Approximately 4 days

9 Case Study 1 Import Gateway– VSM After (2013)
Shipment Information Shipment Information Origin LHR Hounslow Departments Outlook MOFS Impatex Excel Coastwise WI : 0006 CT : 60 Create Invoice for Handover WI : 0009 CT : 90 Re-nominations on Impatex WI : 0008 CT : 20 Create Storage Invoice WI : 0011 CT : 90 Consol on MOFS WI : 0018 CT : 240 OFS Doc’s for General imports WI : 0016 CT : 35 Receive Consol Pouch & Separate Docs WI : 0010 CT : 35 Create ERTS file (ERTS Process) WI : 0003 CT : 95 Create Customs records in Impatex WI : 0004 CT : 120 Place in heijunka Box(ERTS Process) WI : 0013 CT : 95 Set in Status 1 WI : 0007 CT : 90 Key Out Release Notes on Impatex WI : 0005 CT : 30 Retrieve P5 (ERTS Process) WI : 0012 CT : 95 Create Airline Col Notice (ERTS Process) WI : 0012 CT : 95 Lead Time 1 – 4 Days Version 2. 27/1/2014

10 Case Study 2 Pull and One Piece Flow
Office -MIFAs updated, buffer symbols added and improvement bursts added -Target MIFA for Import and Export processes created - List of constraints generated 10

11 Case Study 2 Pull and One Piece Flow
Current Level: What was done Next Steps Evidence of buffer management in place Kanban signals in place for warehouse processes Considerable constraints towards achieving one piece flow exist in FM environment Processes observed and MIFAs updated for warehouse (FM, CL and Inventory) and FM office Model department (warehouse) TNT Exports: Target MIFA produced (Volume Dependant Hours info not available) Constraint list to achieving one piece flow generated Kanban signal for sort process introduced Model department (office) Import: Target MIFA produced (24% Volume Dependant Hours) for import and export Kanban signals for shipments to be filed and problem customers introduced Stationery re-order kanban system implemented and satellite stationery cupboard added to reduce walking distance Mirror warehouse kanban signal for TNT Import process Re-cycle time TNT Export sort process and calculate savings Mirror office kanban signals for Export department 11 Showcase Steering Committee Meeting – LHR

12 Agenda Brief Overview Of LEAN & LEAN Values
What Is Value Stream Mapping & Benefits Case Study Of Value Stream Mapping – Import Gateway (Transition) Various Examples Of Value Stream Mapping AOB 12

13 Global / UK Procurement – Tendering VSM
Suppliers Site(s) EXCEL Outlook Negotiate Engage Evaluate Implement Monitor Lead time : 1 to 9 Months

14 Finance Operations – VSM
Shipment Information Shipment Information LHR Hounslow LHR Unbilled WI:LHR002 CT : 600 LHR P&LN WI : LHR003 CT : 600 EXCEL Intercompany WI : DM001 CT : 300 OUTLOOK SharePoint / Shared Drive LCRVO/DFM WI : DM004 CT : 240 Lead Time 5 – 48 hours Cycle Time Seconds Version 2. 27/1/2014

15 Receive Booking Instructions
Export Gateway – VSM Shipment Information Shipment Information UK Branches LHR Gateway CEVA Destination Outlook OFS IMPATEX Navigator Receive Booking Instructions WI : 001 CT : 120 Create MAWB WI : 002 CT : 300 Complete HAWB WI : 003 CT : 120 Complete & Close MUCR Entry WI : 004 CT : 240 Splitting Docs WI : 005 CT : 240 Accounting MAWB WI : 006 CT : 120 Post Flight & Navigator WI : 007 CT : 240 Lead Time 1 – 4 Days Cycle Time 1380 Seconds Version 2. 27/1/2014

16 IS&S VSM User IS&S Support Center User New User Change User
Outlook OFS New User Change User System Enhancement Request IS&S Ticket IS&S Ticket Closed Quarterly User Review Printer Creation Deleting Bookings General Ticket Support Unlocking Bookings Standards Change Request Change Control 16

17 1. LEAN – Standardized Work Visible Work Instructions
Standardized work instruction sheet Standard description of procedure Process step number Description of the process step Each step is illustrated with a picture Best in class example how to make work instructions visible. Revision control

18 Agenda Brief Overview Of LEAN & LEAN Values
What Is Value Stream Mapping & Benefits Case Study Of Value Stream Mapping – Import Gateway (Transition) Various Examples Of Value Stream Mapping AOB 18


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