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SECRETARIAL STUDIES The competence units in which the general competence of this title is divided are: 1.Manage internal and external communication, oral.

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Presentation on theme: "SECRETARIAL STUDIES The competence units in which the general competence of this title is divided are: 1.Manage internal and external communication, oral."— Presentation transcript:

1 SECRETARIAL STUDIES The competence units in which the general competence of this title is divided are: 1.Manage internal and external communication, oral and written, in the mother tongue and/or foreign language. 2.Organize, supervise and do secretarial works. 3.Organize, keep and control conventional and computer files. 4.Elaborate and present work documents, incorporating data, texts and diagrams.

2 PROFESSIONAL MODULE N1: PROFESSIONAL COMMUNICATION AND RELATIONS RELATED TO COMPETENCE UNIT N1: MANAGE INTERNAL AND EXTERNAL COMMUNICATIONS, BOTH ORAL AND WRITTEN, IN THE MOTHER TONGUE AND/OR FOREIGN LANGUAGE. RELATED TO COMPETENCE UNIT N1: MANAGE INTERNAL AND EXTERNAL COMMUNICATIONS, BOTH ORAL AND WRITTEN, IN THE MOTHER TONGUE AND/OR FOREIGN LANGUAGE. FIRST ACADEMIC YEAR FIRST ACADEMIC YEAR DURATION: MINIMUM 96 HOURS, MAXIMUM 128 HOURS. DURATION: MINIMUM 96 HOURS, MAXIMUM 128 HOURS.

3 TERMINAL ABILITIES AND ASSESSMENT CRITERIA. 1.1.USE ORAL COMMUNICATION TECHNIQUES IN THE WORK FIELD CORRECTLY. 1.1.USE ORAL COMMUNICATION TECHNIQUES IN THE WORK FIELD CORRECTLY. 1.2.USE WRITTEN COMMUNICATION TECHNIQUES TO ELABORATE GENERAL DOCUMENTS, DERIVED FROM BUSINESS ACTIVITY, IN A CORRECT WAY. 1.2.USE WRITTEN COMMUNICATION TECHNIQUES TO ELABORATE GENERAL DOCUMENTS, DERIVED FROM BUSINESS ACTIVITY, IN A CORRECT WAY. 1.3.ANALYSE MEANS AND CHANNELS OF COMMUNICATION TO APPLY FOR, OBTAIN AND TRANSMIT INFORMATION, BOTH ORAL AND WRITTEN, IN TYPICAL COMPANIES. 1.3.ANALYSE MEANS AND CHANNELS OF COMMUNICATION TO APPLY FOR, OBTAIN AND TRANSMIT INFORMATION, BOTH ORAL AND WRITTEN, IN TYPICAL COMPANIES. 1.4.USE COMMUNICATION CORRECTLY IN THE PROFESSIONAL ASPECT, PROCESSING THE NATURE OF SITUATIONS AND USING THE PROTOCOL CODES, TECHNIQUES AND RULES. 1.4.USE COMMUNICATION CORRECTLY IN THE PROFESSIONAL ASPECT, PROCESSING THE NATURE OF SITUATIONS AND USING THE PROTOCOL CODES, TECHNIQUES AND RULES. 1.5.FACE CONFLICTS THAT MAY APPEAR AT WORK, BY MEANS OF NEGOTIATION. MANAGE TO GET THE PARTICIPATION OF ALL THE MEMBERS OF THE GROUP IN THE DETECTION OF THE ORIGIN OF THE PROBLEM. 1.5.FACE CONFLICTS THAT MAY APPEAR AT WORK, BY MEANS OF NEGOTIATION. MANAGE TO GET THE PARTICIPATION OF ALL THE MEMBERS OF THE GROUP IN THE DETECTION OF THE ORIGIN OF THE PROBLEM.

4 PROFESSIONAL MODULE N1 2 : ORGANIZATION OF SERVICE AND SECFRETARIAL WORK. RELATED TO COMPETENCE UNIT N1 2: ORGANIZE, SUPERVISE AND DO SECRETARIAL WORKS. RELATED TO COMPETENCE UNIT N1 2: ORGANIZE, SUPERVISE AND DO SECRETARIAL WORKS. FIRST ACADEMIC YEAR. FIRST ACADEMIC YEAR. DURATION: minimum 64 hours, maximum 96 hours. DURATION: minimum 64 hours, maximum 96 hours.

5 TERMINAL ABILITIES AND ASSESSMENT CRITERIA. 2.1.ANALYSE THE ORGANIZATIONAL STRUCTURE AND FUNCTIONS OF THE SECRETARIAL SERVICE. 2.1.ANALYSE THE ORGANIZATIONAL STRUCTURE AND FUNCTIONS OF THE SECRETARIAL SERVICE. 2.2.ORGANIZE MEETINGS AND CORPORATE EVENTS, USING THE PROTOCOL RULES AND ACHIEVING THE ESTABLISHED OBJECTIVES ORGANIZE MEETINGS AND CORPORATE EVENTS, USING THE PROTOCOL RULES AND ACHIEVING THE ESTABLISHED OBJECTIVES ORGANIZE NATIONAL AND INTERNATIONAL TRIPS ESTABLISHING THE NECESSARY PROCEDURES AND ACHIEVING THE MAIN OBJECTIVES. 2.3.ORGANIZE NATIONAL AND INTERNATIONAL TRIPS ESTABLISHING THE NECESSARY PROCEDURES AND ACHIEVING THE MAIN OBJECTIVES. 2.4.MAKE DECISIONS, TAKING INTO ACCOUNT THE SPECIFIC CIRCUMSTANCES AND OTHERS´ OPINIONS REGARDING POSSIBLE SOLUTIONS. 2.4.MAKE DECISIONS, TAKING INTO ACCOUNT THE SPECIFIC CIRCUMSTANCES AND OTHERS´ OPINIONS REGARDING POSSIBLE SOLUTIONS. 2.5EXERCISE LEADERSHIP IN AN EFFECTIVE WAY WITHIN HIS / HER PROFESSIONAL COMPETENCES, ADOPTING THE MOST APPROPRIATE STYLE IN EVERY SPECIFIC SITUATION. 2.5EXERCISE LEADERSHIP IN AN EFFECTIVE WAY WITHIN HIS / HER PROFESSIONAL COMPETENCES, ADOPTING THE MOST APPROPRIATE STYLE IN EVERY SPECIFIC SITUATION. 2.6.FOSTER THE MOTIVATION PROCESS, MAKING THE WORK ATMOSPHERE MORE PLEASANT AND MAKING THE COMPROMISE OF THOSE PEOPLE WORKING IN THE COMPANY EASIER. 2.6.FOSTER THE MOTIVATION PROCESS, MAKING THE WORK ATMOSPHERE MORE PLEASANT AND MAKING THE COMPROMISE OF THOSE PEOPLE WORKING IN THE COMPANY EASIER.

6 PROFESSIONAL MODULE N1 3 : DATA MANAGEMENT RELATED TO THE COMPETENCE UNIT N1 3 : ORGANIZE, KEEP AND CONTROL CONVENTIONAL AND COMPUTER FILES. RELATED TO THE COMPETENCE UNIT N1 3 : ORGANIZE, KEEP AND CONTROL CONVENTIONAL AND COMPUTER FILES. FIRST ACADEMIC YEAR FIRST ACADEMIC YEAR DURATION: Mínimum 96 hours, maximum 128 hours DURATION: Mínimum 96 hours, maximum 128 hours

7 TERMINAL CAPACITIES AND ASSESSMENT CRITERIA 3.1.ORGANIZE INFORMATION STORAGE SYSTEMS WHICH PERMIT THEIR CONVENTIONAL AND COMPUTER TREATMENT. 3.1.ORGANIZE INFORMATION STORAGE SYSTEMS WHICH PERMIT THEIR CONVENTIONAL AND COMPUTER TREATMENT. 3.2.USE ALL THE RESOURCES THE NET SYSTEMS TO CARRY OUT SOME OF THE USER´S FUNCTIONS. 3.2.USE ALL THE RESOURCES THE NET SYSTEMS TO CARRY OUT SOME OF THE USER´S FUNCTIONS. 3.3.USE COMPUTER APPLICATIONS OF DATA MANAGEMENT WHICH ALLOW US TO FIND, PROCESS, UPDATE AND PRESENT INFORMATION ACCORDING TO THE FORMATS AND RULES NORMALLY USED. 3.3.USE COMPUTER APPLICATIONS OF DATA MANAGEMENT WHICH ALLOW US TO FIND, PROCESS, UPDATE AND PRESENT INFORMATION ACCORDING TO THE FORMATS AND RULES NORMALLY USED. 3.4.DEVELOP PROCEDURES WHICH GUARANTEE THE INTEGRITY, SECURITY, AVAILABILITY AND CONFIDENTIALITY OF THE INFORMATION THAT BELONGS TO THE COMPANY. 3.4.DEVELOP PROCEDURES WHICH GUARANTEE THE INTEGRITY, SECURITY, AVAILABILITY AND CONFIDENTIALITY OF THE INFORMATION THAT BELONGS TO THE COMPANY.

8 PROFESSIONAL MODULE N1 4: ELABORATION AND PRESENTATION OF DOCUMENTS AND INFORMATION RELATED TO THE COMPETENCE UNIT N1 4 :ELABORATE AND PRESENT WORK DOCUMENTS, INCORPORATING DATA, TEXTS AND DIAGRAMS. RELATED TO THE COMPETENCE UNIT N1 4 :ELABORATE AND PRESENT WORK DOCUMENTS, INCORPORATING DATA, TEXTS AND DIAGRAMS. FIRST ACADEMIC YEAR FIRST ACADEMIC YEAR DURATION: MINIMUM 128 HOURS, MAXIMUM 192 HOURS. DURATION: MINIMUM 128 HOURS, MAXIMUM 192 HOURS.

9 TERMINAL ABILITIES AND ASSESSMENT CRITERIA. 4.1.ANALYSE AND USE THE MEANS, AND DESIGN THE MOST SUITABLE FORMATS TO PRESENT INFORMATION ACCORDING TO THEIR NATURE AND DESTINATION. 4.1.ANALYSE AND USE THE MEANS, AND DESIGN THE MOST SUITABLE FORMATS TO PRESENT INFORMATION ACCORDING TO THEIR NATURE AND DESTINATION. 4.2.CREATE FINANCIAL OR SCIENTIFIC DOCUMENTS, INCORPORATING DATA, TEXTS ANDDIAGRAMS, ACHIEVING SUITABLE ORGANIZATION, FORMAT AND PRESENTATION. 4.2.CREATE FINANCIAL OR SCIENTIFIC DOCUMENTS, INCORPORATING DATA, TEXTS ANDDIAGRAMS, ACHIEVING SUITABLE ORGANIZATION, FORMAT AND PRESENTATION. 4.3.ANALYSE AND ASSESS THE MOST IMPORTANT SOFTWARE PACKETS IN THE MARKET, WHICH CAN BE USEFUL IN ALL THE ACTIVITIES NORMALLY CARRIED OUT AT WORK AND SECRETARIAL SERVICE. 4.3.ANALYSE AND ASSESS THE MOST IMPORTANT SOFTWARE PACKETS IN THE MARKET, WHICH CAN BE USEFUL IN ALL THE ACTIVITIES NORMALLY CARRIED OUT AT WORK AND SECRETARIAL SERVICE. 4.4.DEVELOP AND USE PROCEDURES THAT GUARANTEE THE INTEGRITY, SECURITY, AVAILABILITY AND CONFIDENTIALITY OF THE INFORMATION. 4.4.DEVELOP AND USE PROCEDURES THAT GUARANTEE THE INTEGRITY, SECURITY, AVAILABILITY AND CONFIDENTIALITY OF THE INFORMATION.

10 PROFESSIONAL MODULE N1 5 : LAW ELEMENTS FUNDAMENTAL OR TRANSVERSE FUNDAMENTAL OR TRANSVERSE FIRST ACADEMIC YEAR FIRST ACADEMIC YEAR DURATION: Minimum 48 hours, Maximum 64 hours DURATION: Minimum 48 hours, Maximum 64 hours

11 TERMINAL ABILITIES AND ASSESSMENT CRITERIA 5.1.ANALYSE LEGAL RULES WHICH ARE ESSENTIAL TO THE CORRECT WORKING OF THE COMPANY AS SUBJECT AND OBJECT OF LEGAL BUSINESS. 5.1.ANALYSE LEGAL RULES WHICH ARE ESSENTIAL TO THE CORRECT WORKING OF THE COMPANY AS SUBJECT AND OBJECT OF LEGAL BUSINESS. 5.2.ANALYSE THE CONTENT OF THE RIGHTS AND DUTIES THAT ARE BASED ON THE LEGAL PROTECTION OF THE WORK ACTIVITY AND OF THE COMPANY´S PERFORMANCE REGARDING A THIRD PARTY. 5.2.ANALYSE THE CONTENT OF THE RIGHTS AND DUTIES THAT ARE BASED ON THE LEGAL PROTECTION OF THE WORK ACTIVITY AND OF THE COMPANY´S PERFORMANCE REGARDING A THIRD PARTY. 5.3.ANALYSE THE CONSEQUENCES OF THE PERFORMANCE OR FAILURE TO COMPLY WITH THE LEGAL RIGHTS DERIVED FROM THE EXISTING LEGAL RULES WITHIN THE LEGAL RELATIONS OF THE COMPANY WITH PUBLIC AND PRIVATE INDIVIDUALS AND INSTITUTIONS. 5.3.ANALYSE THE CONSEQUENCES OF THE PERFORMANCE OR FAILURE TO COMPLY WITH THE LEGAL RIGHTS DERIVED FROM THE EXISTING LEGAL RULES WITHIN THE LEGAL RELATIONS OF THE COMPANY WITH PUBLIC AND PRIVATE INDIVIDUALS AND INSTITUTIONS.

12 PROFESSIONAL MODULE N1 6 : FOREIGN LANGUAGE (1ST ) ENGLISH English /ENG/hours / week 5 (min)5 (max)Total hours 160 (min)160 (max) English /ENG/hours / week 5 (min)5 (max)Total hours 160 (min)160 (max) Teachers : speciality ENGLISH Teachers : speciality ENGLISH Teachers: bodySecondary Education Teachers: bodySecondary Education

13 PROFESSIONAL MODULE N1 7 : FOREIGN LANGUAGE (2ND ) FRENCH French /FRE/hours / week 3 (min) 3 (max)Total hours 96 (min) 96 (max) French /FRE/hours / week 3 (min) 3 (max)Total hours 96 (min) 96 (max) Teachers : speciality French Teachers : speciality French Teachers: bodySecondary Education Teachers: bodySecondary Education

14 PROFESSIONAL MODULE N1 8 : QUALITY AND IMPROVEMENT OF THE SECRETARIAL SERVICES. FUNDAMENTAL OR TRANSVERSE FUNDAMENTAL OR TRANSVERSE FIRST ACADEMIC YEAR FIRST ACADEMIC YEAR DURATION: Minimum 48 hours, Maximum 64 hours DURATION: Minimum 48 hours, Maximum 64 hours

15 TERMINAL ABILITIES AND ASSESSMENT CRITERIA 8.1.INTERPRET THE MEANING OF THE “QUALITY” IN THE INTERSECTOR OF THE WORK MANAGEMENT. 8.1.INTERPRET THE MEANING OF THE “QUALITY” IN THE INTERSECTOR OF THE WORK MANAGEMENT. 8.2.IDENTIFY AND RELATE RULES WHICH ARE APPLICABLE TO ACHIEVE QUALITY, REGARDING THOSE ACTIVITIES PERFORMED AS A PROFESSIONAL IN COMPANIES. 8.2.IDENTIFY AND RELATE RULES WHICH ARE APPLICABLE TO ACHIEVE QUALITY, REGARDING THOSE ACTIVITIES PERFORMED AS A PROFESSIONAL IN COMPANIES. 8.3.USE THE DIFFERENT TECHNIQUES TO IDENTIFY THE FEATURES THAT AFFECT THE QUALITY AND SOLUTION OF PROBLEMS AND USE THE MAIN TECHNIQUES TO IMPROVE QUALITY. 8.3.USE THE DIFFERENT TECHNIQUES TO IDENTIFY THE FEATURES THAT AFFECT THE QUALITY AND SOLUTION OF PROBLEMS AND USE THE MAIN TECHNIQUES TO IMPROVE QUALITY. 8.4.ANALYSE AND PROPOSE CONTINUE IMPROVEMENTS IN ADMINISTRATIVE AND SECRETARIAL PROCESSES AND FUNCTIONS WHICH INCREASE SERVICE QUALITY. 8.4.ANALYSE AND PROPOSE CONTINUE IMPROVEMENTS IN ADMINISTRATIVE AND SECRETARIAL PROCESSES AND FUNCTIONS WHICH INCREASE SERVICE QUALITY.

16 PROFESSIONAL MODULE N1 9 : WORK TRAINING AND ORIENTATION FIRST ACADEMIC YEAR FIRST ACADEMIC YEAR DURATION: Minimum 64 hours, Maximum 64 hours DURATION: Minimum 64 hours, Maximum 64 hours

17 TERMINAL ABILITIES AND ASSESSMENT CRITERIA ANALYSE THE BASIC FEATURES OF WORK RELATIONS, TAKING INTO ACCOUNT WORKERS´ POINT OF VIEW, INTERPRETING THEIR LEGAL AND CONVENTIONAL FRAMEWORK. ANALYSE THE BASIC FEATURES OF WORK RELATIONS, TAKING INTO ACCOUNT WORKERS´ POINT OF VIEW, INTERPRETING THEIR LEGAL AND CONVENTIONAL FRAMEWORK. ANALYSE THE MOST COMMON RISK FACTORS AND SITUATIONS FOR PROFESSIONALS AT WORK, THOSE FACTORS AND SITUATIONS THAT CAN AFFECT THE PERSONAL AND COLLECTIVE HEALTH AND THE ENVIRONMENT. ESTABLISH PRECAUTION, PREVENTION AND PROTECTION MEASURES. ANALYSE THE MOST COMMON RISK FACTORS AND SITUATIONS FOR PROFESSIONALS AT WORK, THOSE FACTORS AND SITUATIONS THAT CAN AFFECT THE PERSONAL AND COLLECTIVE HEALTH AND THE ENVIRONMENT. ESTABLISH PRECAUTION, PREVENTION AND PROTECTION MEASURES. JUSTIFY IMMEDIATE BASIC SANITARY MEASURES THAT MUST BE APPLIED IN CASE OF ACCIDENTS AT WORK AND PRACTISE THEM IN SIMULATED SITUATIONS. JUSTIFY IMMEDIATE BASIC SANITARY MEASURES THAT MUST BE APPLIED IN CASE OF ACCIDENTS AT WORK AND PRACTISE THEM IN SIMULATED SITUATIONS. COMPARE INTEGRATION WAYS AND PROCEDURES WITHIN THE WORK REALITY IN ORDER TO WORK FREELANCE OR FOR OTHERS. COMPARE INTEGRATION WAYS AND PROCEDURES WITHIN THE WORK REALITY IN ORDER TO WORK FREELANCE OR FOR OTHERS. INTEGRATE INTO THE LABOR MARKET, IDENTIFYING OWN ABILITIES AND INTERESTS AS WELL AS IDEAL PROFESSIONAL ITINERARIES. INTEGRATE INTO THE LABOR MARKET, IDENTIFYING OWN ABILITIES AND INTERESTS AS WELL AS IDEAL PROFESSIONAL ITINERARIES. ANALYSE THE FINANCIAL ORGANIZATION AND SITUATION OF COMPANIES TYPICAL OF THE CORRESPONDING SECTOR, STARTING FROM EXTERNAL AND INTERNAL SOCIOECONOMIC VARIABLES. ANALYSE THE FINANCIAL ORGANIZATION AND SITUATION OF COMPANIES TYPICAL OF THE CORRESPONDING SECTOR, STARTING FROM EXTERNAL AND INTERNAL SOCIOECONOMIC VARIABLES.

18 PROFESSIONAL MODULE N1 10 : INTEGRATION CURRICULAR JUSTIFICATION FOR THE INTEGRATION PROFESIONAL MODULE CURRICULAR JUSTIFICATION FOR THE INTEGRATION PROFESIONAL MODULE SECOND ACADEMIC YEAR SECOND ACADEMIC YEAR DURATION: Minimum 60 hours, maximum102 hours DURATION: Minimum 60 hours, maximum102 hours

19 ABILITIES -Integrate scientific, technological and organizational, theoretical and practical knowledgwe that has been adquired within professional activities. -Integrate scientific, technological and organizational, theoretical and practical knowledgwe that has been adquired within professional activities. -Have a coordinated and global view of the service creation processes to which the general competence of the title is related. -Have a coordinated and global view of the service creation processes to which the general competence of the title is related. -Learn by himself/herself and adapt, with initiative and autonomy, the qualification that the evolution of the professional competence demands. -Learn by himself/herself and adapt, with initiative and autonomy, the qualification that the evolution of the professional competence demands. -Collaborate on joint tasks and participate in a coordinate way in work teams to achieve the aims that have been proposed. -Collaborate on joint tasks and participate in a coordinate way in work teams to achieve the aims that have been proposed. -Be creative, having a critical spirit and innovation ability in processes and activities related to the professional competence of the title. -Be creative, having a critical spirit and innovation ability in processes and activities related to the professional competence of the title.

20 -Adapt the adquired knowledge to the availability and needs of the socioproductive environment and develop the functional and technical polyvalency which are necessary due to the evolution of competition and the changes in the professional environment. -Adapt the adquired knowledge to the availability and needs of the socioproductive environment and develop the functional and technical polyvalency which are necessary due to the evolution of competition and the changes in the professional environment. -Consolidate those attitudes related to the professional abilities of work organization, of answer to contingencies, of cooperation and relation with the environment and of responsibility and autonomy. -Consolidate those attitudes related to the professional abilities of work organization, of answer to contingencies, of cooperation and relation with the environment and of responsibility and autonomy. -Plan, organize and manage processes and activities to be developed by teams or work groups, in order to reach the common aims within the corresponding sector, taking into account the technical, organizational, financial and human aspects, establishing the necessary security and quality conditions and showing an integrated view of the service creation processes related to the corresponding professional title. -Plan, organize and manage processes and activities to be developed by teams or work groups, in order to reach the common aims within the corresponding sector, taking into account the technical, organizational, financial and human aspects, establishing the necessary security and quality conditions and showing an integrated view of the service creation processes related to the corresponding professional title. -Adapt the acquired knowledge to new situations that may appear as a consequence of the changes produced in techniques, organization and human and financial resourses related to the professional competence of the title. -Adapt the acquired knowledge to new situations that may appear as a consequence of the changes produced in techniques, organization and human and financial resourses related to the professional competence of the title. Develop self-esteem and personal initiative, considering the chances of beginning, individually or in groups, self-employment projects as a feasible ways for the professional insertion. Develop self-esteem and personal initiative, considering the chances of beginning, individually or in groups, self-employment projects as a feasible ways for the professional insertion.

21 PROFESSIONAL MODULE N1 11 : TRAINING IN WORK CENTRES. SECOND ACADEMIC YEAR SECOND ACADEMIC YEAR DURATION: Minimum 238 hours, Maximum 280 hours DURATION: Minimum 238 hours, Maximum 280 hours

22 TERMINAL ABILITIES AND ASSESSMENT CRITERIA 11.1.GET INFORMATION OR INFORM, USING THE MOTHER TONGUE AND/OR A FOREIGN LANGUAGE IN COMMUNICATION SITUATIONS, WHETHER HE / SHE IS PRESENT OR NOT,USING THE AVAILABLE OFFICE COMPUTER SYSTEMS AND TELEMATICS AND APPLYING THE PROTOCOL RULES ESTABLISHED IN THE COMPANY GET INFORMATION OR INFORM, USING THE MOTHER TONGUE AND/OR A FOREIGN LANGUAGE IN COMMUNICATION SITUATIONS, WHETHER HE / SHE IS PRESENT OR NOT,USING THE AVAILABLE OFFICE COMPUTER SYSTEMS AND TELEMATICS AND APPLYING THE PROTOCOL RULES ESTABLISHED IN THE COMPANY ORGANIZE NATIONAL AND INTERNATIONAL TRIPS FOLLOWING THE FIXED CALENDAR AND ACHIEVING THE ESTABLISHED OBJECTIVES ORGANIZE NATIONAL AND INTERNATIONAL TRIPS FOLLOWING THE FIXED CALENDAR AND ACHIEVING THE ESTABLISHED OBJECTIVES ELABORATE AND CHECK DOCUMENTS, INCORPORATING DATA, TEXTS, AND DIAGRAMS, IN THE MOTHER TONGUE AND/OR IN A FOREIGN LANGUAGE ELABORATE AND CHECK DOCUMENTS, INCORPORATING DATA, TEXTS, AND DIAGRAMS, IN THE MOTHER TONGUE AND/OR IN A FOREIGN LANGUAGE PERFORM ANY ACTIVITIES OR TASKS, RELATED TO THE SECRETARIAL SERVICE, IN A PROFESSIONAL WAY, SHOWING THE WISH TO BETTER HIM/HERSELF AND AN ATTITUDE OF RESPECT PERFORM ANY ACTIVITIES OR TASKS, RELATED TO THE SECRETARIAL SERVICE, IN A PROFESSIONAL WAY, SHOWING THE WISH TO BETTER HIM/HERSELF AND AN ATTITUDE OF RESPECT.

23 PROFESSIONAL MODULE N1 2 : SERVICE AND SECRETARIAL WORK ORGANIZATION RELATED TO THE COMPETENCE UNIT N1 2 : ORGANIZE, SUPERVISE AND PERFORM SECRETARIAL WORKS. RELATED TO THE COMPETENCE UNIT N1 2 : ORGANIZE, SUPERVISE AND PERFORM SECRETARIAL WORKS. FIRST ACADEMIC YEAR FIRST ACADEMIC YEAR DURATION: Minimum 64 hours, Maximum 96 hours DURATION: Minimum 64 hours, Maximum 96 hours

24 2.1.ANALYSE THE ORGANIZATIONAL STRUCTURE AND THE FUNCTIONS OF THE SECRETARIAL SERVICE. -Identify the different international tendencies on what the business culture means.. -Identify the different international tendencies on what the business culture means.. -Differenciate the main generic functions in management in a correct way. -Differenciate the main generic functions in management in a correct way. -Interpret the most suitable organizational system regarding management styles. -Interpret the most suitable organizational system regarding management styles. -Explain the essential functions and characteristics of the diverse secretarial types. -Explain the essential functions and characteristics of the diverse secretarial types..financial-business management..financial-business management..scientific management.scientific management.production.production -Describe in detail the means and equipment generally used in an office. -Describe in detail the means and equipment generally used in an office. -Apply the functions of the conventional and electronic work diary when planning and organizing services. -Apply the functions of the conventional and electronic work diary when planning and organizing services.

25 -In practical suppositions of secretarial services established by the type of company or work centre, functions and organizational environment: -In practical suppositions of secretarial services established by the type of company or work centre, functions and organizational environment:.Explain the relations and information flow of the secretarial service, using diagrams if necessary..Explain the relations and information flow of the secretarial service, using diagrams if necessary..Establish, by means of graphs, the physical structure of the secretarial service, determining and placing the material and human means which are necessary and justify its distribution according to the ergonomics and fluency criteria..Establish, by means of graphs, the physical structure of the secretarial service, determining and placing the material and human means which are necessary and justify its distribution according to the ergonomics and fluency criteria..Define responsibility limits and the functions of the necessary posts in an office..Define responsibility limits and the functions of the necessary posts in an office..Determine the periodic, non-periodic and punctual works justifying the answer..Determine the periodic, non-periodic and punctual works justifying the answer..Establish the most suitable procedure when in case of urgency or contingency..Establish the most suitable procedure when in case of urgency or contingency.

26 2.2.ORGANIZE CORPORATIVE MEETINGS AND EVENTS, APPLYING THE PROTOCOL RULES AND REACHING THE ESTABLISHED OBJECTIVES. -Differenciate the types of public and private meetings, describing their functions. -Differenciate the types of public and private meetings, describing their functions. -Describe the different stages for the development of typical meetings. -Describe the different stages for the development of typical meetings. -List the most important objectives in meetings with a typical group, identifying the type of participants.. -List the most important objectives in meetings with a typical group, identifying the type of participants.. -Differenciate the characteristics of meetings and events regarding the business ettiquete. -Differenciate the characteristics of meetings and events regarding the business ettiquete. -Identify the different dynamics and work techniques. -Identify the different dynamics and work techniques. -Show the functions and the way to plan meetings, defining the objectives, documents, agenda, those present and annoncement of a meeting. -Show the functions and the way to plan meetings, defining the objectives, documents, agenda, those present and annoncement of a meeting.

27 -Select logistic means, calculate budgets, prepare all the necessary documents, deal with place and intervention priorities for the performance of meetings or events, writing down the reasons for the decisions and conclusions that have been taken. -Select logistic means, calculate budgets, prepare all the necessary documents, deal with place and intervention priorities for the performance of meetings or events, writing down the reasons for the decisions and conclusions that have been taken. -Organize different types of meetings, reaching the established objectives and observing the necessary protocol, taking into account plactical suppositions and their nature: -Organize different types of meetings, reaching the established objectives and observing the necessary protocol, taking into account plactical suppositions and their nature:.Informative.Informative. Conferences.. Conferences.. Symposiums and Congresses. Symposiums and Congresses.Work meetings..Work meetings.. Legal:. Legal:. Meetings of the General Committee, Board of Directors and Committees.. Meetings of the General Committee, Board of Directors and Committees.

28 2.3. ORGANIZE NATIONAL AND INTERNATIONAL TRIPS ESTABLISHING THE NECESSARY PROCEDURES AND REACHING THE OBJECTIVES. -Identify the essential elements when preparing and organizing trips. -Identify the essential elements when preparing and organizing trips. -List the differences between organizing a trip in national or international territory. -List the differences between organizing a trip in national or international territory. -Establish the movement possibilities from different places and by different means of transport, taking into account their advantages and disadvantages. -Establish the movement possibilities from different places and by different means of transport, taking into account their advantages and disadvantages. -Distinguish products and services offered by wholesaler and retailer agencies. -Distinguish products and services offered by wholesaler and retailer agencies. -Specify the most important formalities when arriving in and leaving a country. -Specify the most important formalities when arriving in and leaving a country.

29 -Organize different types of trips, optimizing different offers always taking into account the objectives of the trip and convenience for the person who travels according to: timetables, ways to pay, accommodation, food, means of transport, itineraries and cost. -Organize different types of trips, optimizing different offers always taking into account the objectives of the trip and convenience for the person who travels according to: timetables, ways to pay, accommodation, food, means of transport, itineraries and cost. -When simulating an international trip : -When simulating an international trip :.Describe the document procedures which are demanded by the specific consulate, embassy and public organisms regarding passports, visa, sanitary rules and custom control..Describe the document procedures which are demanded by the specific consulate, embassy and public organisms regarding passports, visa, sanitary rules and custom control..Summarize bank formalities of exchange and foreign currency transfer..Summarize bank formalities of exchange and foreign currency transfer..Identify and explain the most suitable protocol and courtesy rules in a specific country..Identify and explain the most suitable protocol and courtesy rules in a specific country.

30 2.4.TAKE DECISIONS, TAKING INTO ACCOUNT THE CIRCUMSTANCES AND OTHERS´ OPINIONS REGARDING POSSIBLE SOLUTIONS. -identify and clasify the possible types of decisions that can be used in specific situations. -identify and clasify the possible types of decisions that can be used in specific situations. -Identify the different managenent methods to take the most suitable decisions. -Identify the different managenent methods to take the most suitable decisions. -Analyse those circumstances in which it may be necessary to take decissions and choose the most suitable ones. -Analyse those circumstances in which it may be necessary to take decissions and choose the most suitable ones. -Apply ways to find solutions or answers. -Apply ways to find solutions or answers. -Respect the others and their opinions, even if these opinions are different from his / hers. -Respect the others and their opinions, even if these opinions are different from his / hers.

31 2.5PRACTISE AN EFFECTIVE LEADERSHIP WITHIN HIS / HER PROFESSIONAL COMPETENCE ADOPTING THE MOST SUITABLE STYLE IN EVERY SITUATION. -Identify the different leadership styles and the behaviours that characterize each of them. -Identify the different leadership styles and the behaviours that characterize each of them. -Relate the different leadership styles to different situations which the leader may face -Relate the different leadership styles to different situations which the leader may face -Consider the role, competence and limits of in middle management in the organization. -Consider the role, competence and limits of in middle management in the organization. -Keep good relations with the colleagues, respeting and taking into account their preferences and Mantener buenas relaciones con los compañeros, respetando y considerando sus preferencias y flairs. -Keep good relations with the colleagues, respeting and taking into account their preferences and Mantener buenas relaciones con los compañeros, respetando y considerando sus preferencias y flairs.

32 2.6.FOSTER THE MOTIVATION PROCESS, MAKING THE IMPROVEMENT IN THE WORK ATMOSPHERE EASIER. -Express motivation principles in the business environmet. -Express motivation principles in the business environmet. -Explain and differenciate the important motivation theories. -Explain and differenciate the important motivation theories. -Relate laboral objectives and environments to human resourses motivation. -Relate laboral objectives and environments to human resourses motivation. -Identify those motivation techniques which are can be applied at work. -Identify those motivation techniques which are can be applied at work. -Select and apply motivation techniques suitable for every situation. They are properly developed by means of simulation. -Select and apply motivation techniques suitable for every situation. They are properly developed by means of simulation. -Influence on the group in a positive way, on group work and on individual work and show the self-motivation which is necessary for personal improvement -Influence on the group in a positive way, on group work and on individual work and show the self-motivation which is necessary for personal improvement

33 CONTENTS Organizational structure of the company.The company as organizational structure..The company as organizational structure..Business organizational principles...Business organizational principles...Organization chart: representation, functions and types..Organization chart: representation, functions and types..Departments and typical functional areas..Departments and typical functional areas..Management functions..Management functions..Interpretation of organization charts..Interpretation of organization charts.

34 Organizational structure and functions of the Secretarial Service.Functions of managers, professionals and other members of the staff..Functions of managers, professionals and other members of the staff..Administration functions in offices and departments...Administration functions in offices and departments...Types of Secretarial Service:.Types of Secretarial Service:. Secretarial work in the financial area. Secretarial work in the financial area. Secretarial work in the scientific area.. Secretarial work in the scientific area.. Secretarial work in the production area.. Secretarial work in the production area.. Secretarial work in the legal area.. Secretarial work in the legal area.. Secretarial work in public administration.. Secretarial work in public administration..Secretarial work in different or mixed areas..Secretarial work in different or mixed areas.

35 Work organization of the Secretarial Service.Organization systems of the Secretarial work..Organization systems of the Secretarial work..Work organization and planning..Work organization and planning..Los elementos de oficina en la organización del trabajo de Secretariado..Los elementos de oficina en la organización del trabajo de Secretariado..Definition and organization of work means and methods..Definition and organization of work means and methods..Techniques to measure work:.Techniques to measure work:.Productivity, efficiency and effectiveness..Productivity, efficiency and effectiveness..Measurement and improvement of the work process..Measurement and improvement of the work process..Control of time..Control of time..Work assessment..Work assessment..Work diary organization..Work diary organization.

36 Events organization..Plan events and define objectives, budgets, documents, agenda, etc..Plan events and define objectives, budgets, documents, agenda, etc..Professional meetings organization:.Professional meetings organization:.Types of professional meetings..Types of professional meetings..Organization processes and procedures..Organization processes and procedures..Preparation of typical meetings..Preparation of typical meetings..Corporative events organization:.Corporative events organization:. Types of events.. Types of events.. Organization processes and procedures.. Organization processes and procedures.. Preparation of typical corporative events.. Preparation of typical corporative events.

37 Organization of national and international trips..Services/products which travel agencies offer..Services/products which travel agencies offer..Reservations and their management..Reservations and their management.. Concepts, types and procedures.. Concepts, types and procedures.. Communication means when making reservations.. Communication means when making reservations.. Prices: concepts and types.. Prices: concepts and types..National and international routes and means of transport:.National and international routes and means of transport:. National and European land routes.. National and European land routes.. Classification and types of transport.. Classification and types of transport.. The journey: types of trips.. The journey: types of trips..Luggage.Luggage.trips modifications and cancellations...trips modifications and cancellations...Currency in international trips:.Currency in international trips:.Foreign currency.Foreign currency.Calculate exchange..Calculate exchange..Customs tprocedures..Customs tprocedures.

38 .Traveller´s cheque..Traveller´s cheque..Credit cards..Credit cards..Laws about travellers and customs:.Laws about travellers and customs:.Community, State and regional rules..Community, State and regional rules..Traveller´s rights..Traveller´s rights..Travel insurance:.Travel insurance:.Benefits..Benefits..International rules..International rules..Consulates and embassies..Consulates and embassies..Consummers´ and users´ protection in Spain and in the European Union..Consummers´ and users´ protection in Spain and in the European Union..Planning and organization of national and international business trips..Planning and organization of national and international business trips..Calculate costs and commissions when changing currency..Calculate costs and commissions when changing currency..Fill documents that authorize the right to use trip services..Fill documents that authorize the right to use trip services.

39 Contorl styles..Management and / or leadership.Management and / or leadership.Definition..Definition..Role..Role..Management styles:.Management styles:.Laissez-faire..Laissez-faire..paternalistic.paternalistic.bureaucratic.bureaucratic.autocratic..autocratic..Democratic..Democratic..More current management styles..More current management styles..Theories, approaches to leadership..Theories, approaches to leadership..Theory of “the great man”.Theory of “the great man”.features theory.features theory.Situation approach.Situation approach.functional apprach.functional apprach.Empirical approach..Empirical approach..Etc..Etc..The theory of situation leadership by Paul Hersay..The theory of situation leadership by Paul Hersay..Analysis of the different control styles which can be performed..Analysis of the different control styles which can be performed.

40 Work teams management.Stages of meetings..Stages of meetings..Types of meetings..Types of meetings..Techniques of dynamics and group management..Techniques of dynamics and group management..Types of participants..Types of participants..Development of meetings..Development of meetings..Problems of meetings..Problems of meetings..Performance and development of dynamics and group management techniques..Performance and development of dynamics and group management techniques.

41 Motivation in the business environment..Definition of “Motivation”.Definition of “Motivation”.Main motivation theories:.Main motivation theories:.McGregor..McGregor..Maslow..Maslow..Stogdell..Stogdell..Herzberg..Herzberg..McClelland..McClelland..Equity theory..Equity theory..Etc..Etc..Motivation factors diagnosis:.Motivation factors diagnosis:.Achivement..Achivement..Locus control..Locus control..Analysis of the internal and external factors which influence people within the business environment..Analysis of the internal and external factors which influence people within the business environment.


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