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TÜV SÜD Product Service GmbH Terminal Quality Management Overview 2010.

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Presentation on theme: "TÜV SÜD Product Service GmbH Terminal Quality Management Overview 2010."— Presentation transcript:

1 TÜV SÜD Product Service GmbH Terminal Quality Management Overview 2010

2 TÜV Product Service Ltd Agenda Scope Requirements Benefits Process Recommendations for TQM implementation Fees Contact

3 TÜV Product Service Ltd TQM scope overview Scope 1.Relevant devices: Terminal Level 1 Components - for contact:InterFace Modules (IFMs) - for contactless:Proximity Coupling Devices ( PCDs) 2.Relevant Vendors: Vendors developing products embedding an IFM or a PCD Requirements 1.Same structure as ISO 9001 2.Focus on configuration management Methodology Based on assessment of questionnaires with surveillance by audits.

4 TÜV Product Service Ltd TQM scope - EMV Level 1 Vs Level 2 7 Application 6 Presentation 5 Session 4 Transport 3 Network layer 2 Data link layer 1 Physical layer Level 1 Level 2 OSI ModelEMV Specifications Level 2 Component = Application Level 1 Component = IFM for contact Or PCD for contactless Product Components TQM only focuses on Level 1 Component (s)

5 TÜV Product Service Ltd TQM scope - Product Configurations in the field Fully Integrated Terminal Terminal PCD/IFM Level 1 Level2 Terminal and Intelligent Card Reader Terminal PCD/IFM Level1 2 Card Reader Terminal and Transparent Card Reader Terminal PCD/IFM Level1 2 Card Reader PCD =ProximityCoupling Device IFM = InterFace Module = Products subject to TQM

6 TÜV Product Service Ltd TQM scope - Terminal Type Approval Level 1 Terminal Level 1 Terminal Type Approval Level 1 testing TTA L1 Success One sample Prototype/ Pre-series Valid only for the tested sample: Specific Level 1 component containing specific HW + SW Embedded in specific product (s) Is compliant with the relevant specification The vendor has been able ONCE to develop ONE compliant product configuration

7 TÜV Product Service Ltd TQM scope - Terminal Level 1 within a Product Level 1 Level 1 Component interface Part without impact on PCD/IFM functionality Product Level 1 component: PCD or IFM A change in one of these parts may impact the PCD/IFM functionality

8 TÜV Product Service Ltd TQM scope - EMVco policy on changes 1.Major change does require new Type Approval 2.Vendor is responsible for assessing whether the change is minor or major and for demonstrating to the Acquirer that the change is minor. Source EMVco bulletin 11

9 TÜV Product Service Ltd TQM requirements TQM requires the vendor to have implemented a Configuration Management System ensuring that: 1.The identification of the PCD/IFM and the PCD/IFM interface is sufficient and allows efficient impact analysis of changes on EMV compliance 2.Appropriate processes are implemented to control and improve the Product configuration management from R&D to maintenance.

10 TÜV Product Service Ltd TQM requirements - Configuration management MasterCard needs to be confident that: 1.Product configuration is controlled by the Vendor »Identified »Recorded »Checked 2.Impact of changes is assessed 3.Subsequent unauthorized alterations are prevented (guidelines for maintenance, process for information release to manufacturing sites, etc..) That is the TQM purpose

11 TÜV Product Service Ltd A TQM Label gives confidence that products are compliant with level 1 spec. –products manufactured in volume, –products which embed an approved IFM or PCD, but different from the tested model, –products which embed an updated version of an approved IFM or PCD, TQM added value

12 TÜV Product Service Ltd Benefits For the Acquirer –Vendor change management is reliable and takes into account EMVCo change policy –Configuration management of the products will be controlled and continuously improved by the vendor. –Interoperability issues will be managed following a controlled process by the vendor. For the Vendor –A means to demonstrate to Acquirers that changes done on their products are only minor changes. –Allow more design flexibility with less cost for approvals. –Give a marketing advantage.

13 TÜV Product Service Ltd TQM process - Overview Mandatory process Conditional process MasterCard TQM Label Vendor Registration with Assessment Body Product Registration TQM Compliance Assessment Test of Product SamplesTQM Audit TQM Label Recommendation and Preparation TQM Label Granting by MasterCard Subcontracted to Assessment Body Renewal Completion of TQM Questionnaires

14 TÜV Product Service Ltd TQM process - Outsourcing MasterCard has arranged for its Terminal Quality Management scheme to be administered by TÜV Product Service. From now on, the TQM primary contact is: Mr Dale WHITAKER tqmtuv@tuvps.co.uk +44-1489-558342 All your requests for registration, product plan number, documentation, granting of labels, TQM project management, etc. should be sent directly to tqmtuv@tuvps.co.uk

15 TÜV Product Service Ltd TQM process - Product registration Objective –Identification of each Vendors IFMs or PCDs requiring a TQM label. –Agreement on submission timescale Key Steps –Vendor completes an Application Form listing all IFMs/PCDs that need a TQM label) and proposes dates for submission of TQM Questionnaires. –Assessment Body confirms the schedule or agrees with the Vendor on a modified schedule. –Assessment Body assigns a TQM Project Plan number for each PCD or IFM that needs one. Outcome –Acknowledgement granted by granting of Project Plan number*. ( * formerly called action plan number)

16 TÜV Product Service Ltd TQM process - TQM is not required for –Terminals not subject to TIP, (Terminal Integration Process) –End-of-life products (no longer being manufactured)

17 TÜV Product Service Ltd TQM process - Questionnaires Vendor Organizational Description (VOD) Valid whatever the PCD or IFM Objectives: –Configuration Management System description –Identification of organizational changes done after last assessment –Corrective actions follow up, Type Identification Description (TID) Specific to one PCD or to one IFM Objectives: –Description of the TTA L1 tested configuration –Description of all the PCD/IFM “evolutions” –Description of all the PCD/IFM implementations within products –Identification of product changes done after last assessment –Corrective actions follow up, Based on self-assessment

18 TÜV Product Service Ltd TQM process - Recommendation to MasterCard Objective –The assessment body to make a recommendation to MasterCard concerning the TQM Label* granting Key Steps –Assessment Body send to MasterCard: The list of IFMs/PCDs involved in the TQM project A management summary of the TQM project The final audit report(s), if any A recommendation for the granting of TQM label(s). *Note that “TQM Label” means a unique reference allocated to an IFM/PCD following MasterCard’s acceptance of the TQM recommendation. Vendors will receive a “Statement of Compliance” listing all their TQM Labels. A physical label is not required to be attached to a terminal.

19 TÜV Product Service Ltd Recommendations for TQM implementation: Keep written documentation simple –No need for translation into English –Shorter is better –Just improve existing documentation when needed Use existing processes –Just improve existing process when needed Use existing tools

20 TÜV Product Service Ltd TQM pricing for EMV Contact and PayPass services Note 1: Vendor Registration + 1 or 2 VODs + First TID Amounts in EURInitial FeeAnnual Renewal Fee Fee 1TQM Program Fee (Note 1)6 500 €3 500 € Fee 2Per additional VOD2 000 €1 000 € Fee 3Per additional TID1 250 € 800 € Fee 4Per additional Manufacturing Site1 250 € 800 € Fee 5AuditDefined by TUV-PS Delivered by TÜV Product Service

21 TÜV Product Service Ltd Contact TQM assessment body contact: –tqmtuv@tuvps.co.uk MasterCard contact (for escalation purpose only): –tqm@mastercard.com


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