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Www.prtm.com Weapon System Support Metrics Executive PBL Tiger Team Meeting For further information, contact: Mike Finley, Director Ned Glattly, Principal.

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Presentation on theme: "Www.prtm.com Weapon System Support Metrics Executive PBL Tiger Team Meeting For further information, contact: Mike Finley, Director Ned Glattly, Principal."— Presentation transcript:

1 Weapon System Support Metrics Executive PBL Tiger Team Meeting For further information, contact: Mike Finley, Director Ned Glattly, Principal PRTM 1000 Thomas Jefferson St., NW Suite 600 Washington, DC Tel: (202) Fax: (202) February, 2004

2 © Copyright 2004 PRTM 1 Objectives for today’s discussion Describe metrics hierarchy Level 3 and 4 metrics for weapon systems support, mapped to ILS Elements Weapon systems categories for differentiating metrics Discussion

3 © Copyright 2004 PRTM 2 Level 1 Level 2 Level 3 and 4 Level 2 Metrics which either: a)Show the Level 1 metrics at a more detailed level b)Support the other metrics with supplementary/ complementary information c)Provide information which is required to complete the value proposition Level 1 The Level 1 performance metrics provide an overview of the internal and external business indicators Levels 3 and 4 Metrics which provide insight to the working environment of an organization or business practices it employs Metrics and scorecards are constructed using a hierarchical SCOR-based approach

4 © Copyright 2004 PRTM 3 L1: Force Readiness L2: Equipment Readiness L2: MC Rates L2: Commodity Availability L2: Logistics Units Readiness L2: Prepositioned Readiness L1: Force Sustainment L2: Materiel Support L2: Services Support Warfighter L1: Innovation Realization L2: Rate of Transformation L2: Rate of Improvement L1: Workforce Capability L2: Workforce Shaping L2: Learning Transformation L2: Employee Climate Innovation & Learning L1: Logistics Chain Predictability L2: Planned Cost to Actual Cost L2: Demand Forecast Accuracy Resource Planning L1: Logistics Chain Reliability L2: Perfect Order Fulfillment L1: Logistics Chain Effectiveness L2: Logistics Chain Agility L2: Logistics Chain Cycle Time Logistics Process L1: Force Closure L2: Distribution Capacity L2: Distribution Visibility & Control L2: Distribution Effectiveness L2: Combat Effectiveness L2: Prepositioned Effectiveness L1: Reset L2: Reset L2: Operational Draw-down L1: Logistics Chain Cost-Effectiveness L2: Total Logistics Chain Cost Percentage L2: Total Logistics Chain Cost L2: Value Added Productivity The DoD Balanced Scorecard has identified Level 1 and 2 metrics for weapons system support

5 © Copyright 2004 PRTM 4 For Weapon System Support, Metrics Should Drive Cost–Efficient Operational Effectiveness Logistics Cost Effectiveness Operational Effectiveness War-Fighter Effectiveness Mission Completion and Effectiveness Cost- Efficient Delivery of Warfighter Capability Representative Weapon System Support Metrics Representative Logistics Cost Weapon System Support Metrics Weapon System Defense Objective Mission Completion Mission Effectiveness Material Readiness Customer Wait Time Uptime … Planned cost vs. actual cost Cost / unit of operation Inventory … Cost should be managed efficiently, given required Warfighter Effectiveness

6 © Copyright 2004 PRTM 5 Definitional precision at each level is critical Overall Indicator of top-level DoD logistics functions that correlates to SCOR – Plan, Source, Make, Deliver Level 1 Level 2 Level 3 Level 4 Quantifiable Performance Metrics that focus on key performance areas – delivery, cost, assets, working capital, etc. Diagnostic Process Metrics, supporting improvement decision making and required actions Activity Metrics, measuring performance of individual activities and process owners Log. Chain Cost Effectiveness Total Logistics Chain Cost Cost / Unit of Operation (weapon system) Maintenance Man Hours per Operating Hour

7 © Copyright 2004 PRTM 6 Lower level metrics should “roll-up” to higher, but this does not always mean the roll-up is mathematical The key is for improvement in a lower level metric to influence improvement in its corresponding higher level metric EXAMPLE Warfighter Metrics EXAMPLE Logistics Process Metrics EXAMPLE Resource Planning Metrics L1 L2 L3 L4 Force Mat. Readiness % Systems achieving MC rates MC rates, by weapon system and service MTBF L1 L2 L3 L4 Log. Chain Effectiveness Customer Wait Time Logistics Response Time Repair Cycle Time L1 L2 L3 L4 Log. Chain Cost Effectiveness Total Logistics Chain Cost Cost / Unit of Operation (weapon system) Maintenance Man Hours per Operating Hour

8 © Copyright 2004 PRTM Our Perspective: A balanced scorecard should focus on a few, well-balanced metrics Do Not Reward Outcome A, but hope for B. Tracking too many metrics is ineffective and dilutes focus Good scorecard metrics possess levels of detail for appropriate levels of management An improvement to a process should correspond to an improvement in the associated metric … the metrics have to move! In this effort, many metrics are Weapon System specific

9 © Copyright 2004 PRTM 8 Balanced Scorecard Metrics map to ILS process elements Proposed Level 3 and 4 metrics will measure the ILS Process Elements Materiel Reset Force Closure Force Sustainment Log Chain Reliability Log Chain Effectiveness Log Chain Predictability Force Materiel Readiness Innovation and Learning Key Metric Areas: Enabled by ILS Process Elements Manpower and Personnel Supply Support Support Equipment Training and Support Technical Data Computer Resources Support Facilities Packaging, handling, storage, and Transportation Maintenance and Planning Design Interface Log Chain Cost Effectiveness Inventory

10 © Copyright 2004 PRTM 9 Overall Metrics: Operational Availability & Cost/ Unit of Operation- Unit Availability ILS ElementsLevel 3 MetricsLevel 4 Metrics Maintenance and Planning  RFI Rate  MTTR  Equipment-side Support Adequacy (maint.)  Repair Cycle Time  NMCM Manpower and Personnel  Maintenance & Supply Manning Percentage  Maintenance Man-Hour per Operating Hour Supply Support  Customer Wait Time  Secondary Inventory Value  NMCS  Equipment-side Support Adequacy (materiel)  Supply Availability  DMS/MS  $ Weighted Backorders  Value of Forward (OCONUS) Inventory  Procurement Cycle Time Support Equipment  Maint. Infrastructure Value (SE, TE, etc.)  Support Equipment Availability  Probability of fault detection  Probability of fault isolation Training and Support  % Trained Operators / Technicians Technical Data  Accuracy / Availability of Technical Data Packaging, Handling, Storage, and Transportation  On time Delivery  Transportation Cycle Time  Transportation Cost  Logistics Response Time Design Interface  MTBF  “False Alarm” Rate  Component Reliability Improvement Our overall Metrics are supported by detailed ILS Metrics Interested in your perspective on how industry measures these areas

11 © Copyright 2004 PRTM 10 Moving forward, we will develop metrics and related targets that are specific to weapon systems and Services (preliminary) Wheeled / Tracked Vehicles AircraftEnginesShips, SubsMissiles Sensors, Electronics ArtilleryIndustrials STRATOFORTRE SS B-52 STRATOLIFTER C/KC-135 HERCULES C- 130 GALAXY C-5 EAGLE F-15 AWACS, E-3A HELICOPTER, HH-60 E-4B AIRBORNE COMMAND POST B-2 BOMBER (ATB) SUPPORT EQUIPMENT, B-2 BOMBER HELICOPTER, CHINOOK, CH-47 HELICOPTER, BLACK HAWK UH-60A HELICOPTER, APACHE AH-64 TOMCAT F-14 HAWKEYE E-2C HORNET F/A-18 OSPREY V-22A, MARINE CORPS HORNET F/A-18 (E/F) HELICOPTER, SEAHAWK, H-60 HOWITZER, M-109 SERIES HOWITZER, 155MM, M-198 OHIO CLASS SSBN (TRIDENT) LOS ANGELES CLASS SSN (688) TICONDEROGA CLASS CG (47) NIMITZ CLASS CVN ARLEIGH BURKE CLASS DDG SEAWOLF CLASS SSN OSPREY CLASS MHC AVENGER CLASS MCM VIRGINIA CLASS SUBMARINE, SSN- 774 MISSILE, TOW (GROUND - TOW I & II) MISSILE, PATRIOT MULTIPLE LAUNCH ROCKET SYSTEM (MLRS) MISSILE, HELLFIRE MISSILE, VEHICLE MOUNTED STINGER (AVENGER) STRATEGIC WEAPON SYSTEMS(POSEID ON AND TRIDENT) MILSTAR SYSTEM AIR DEFENSE SYSTEM, AN/TSQ- 73 RADAR, FIREFINDER, AN/TPQ-36 AND AN/TPQ-37 TELEPHONE CIRCUIT SWITCH, AN/TTC-39 TACSATCOM, AN/TSC-85 AND AN/TSC-93 HELICOPTER OBSERVATION (AHIP), OH-58D RADIO SET, SATELLITE, TACTICAL, PORTABLE, AN/PSC-5 ABM A DIRECT AIR SUPPORT CENTRAL, AN/UYQ-3A (V) 2 GROUND MOBILE FORCE SATELLITE COMM TERM (AN/TSC- 93A) RADAR SET, LIGHTWEIGHT 3D (AN/TPS-59) SWITCHING UNIT, TELEPHONE, RADIO SET, AN/MRC-138B(V) WATER PURIFICATION UNIT - REVERSE OSMOSIS POWER UNIT MK48 AND TRAILER FAMILY NUCLEAR POWER PLANTS CATAPULT/ARRES TING GEAR AC-130H, MC- 130H, EC-130E, HC-130) AIRCRAFT, TF (E3A/B/C) AIRCRAFT, T56-A- 7/15 (C- 130B/E/H/N/P) AIRCRAFT, GE T- 700 (UH-60A) AIRCRAFT, T64- GE-3/7 (H-53B/C/H, HH-53B) ABRAMS M1 ENGINE T700-GE-701C (UH- 60/MH-60K/AH-64) T700-GE-701 (AH- 64) T55-GA-714A (CH- 47) T55-L-714 (CH- 47/MH-47E) AIRCRAFT J-52 AIRCRAFT F-402 AIRCRAFT F-404 (F/A-18 A-D) AIRCRAFT TF-30 AIRCRAFT TF-34 ABRAMS M-1 FIGHTING VEHICLE SYSTEMS, BRADLEY (BFVS) TRUCK, HEAVY EXPANDED MOBILITY TACTICAL (HEMTT) TRUCK, VEHICLE SYSTEM, 1 1/4- TON (HMMWV) FAMILY OF MEDIUM AND LIGHT TACTICAL VEHICLES (FMTV) CONTAINER HANDLER, ROUGH TERRAIN TANK, COMBAT, FT, 120MM GUN (M1A1) LAV, ANTI-TANK ASSAULT AMPHIBIOUS VEHICLE, COMMAND (AAVC- 7A1) M88A2 HERCULES RECOVERY VEHICLE TRACTOR, RT, ARTICULATED STEERING MC Air Force Army Navy Representative Category A Weapon Systems

12 © Copyright 2004 PRTM 11 Overall Metrics for F-14: Mission Capable Rate & Flying Hour Cost ILS ElementsLevel 3 MetricsLevel 4 Metrics Maintenance and Planning  RFI Rate I & D Level  Mean Time to Repair the ACFT O Level  Planeside SE/IMRL % Available  I Level RTAT  NMCM Manpower and Personnel  Maintenance & Supply Manning Percentage 0&I Levels  Maintenance Man-Hour per Operating Hour O-Level Supply Support  Customer Wait Time  Secondary Inventory Value for F-14 AVCAL Value Navy Owned Wholesale DLA Wholesale  NMCS  AVCAL Range & Depth  Supply Availability for F-14  DMS/MS  $ Weighted Backorders  Value of Forward (OCONUS) Inventory  Procurement Cycle Time Support Equipment  Maint. Infrastructure Value (SE, TE, etc.)  Support Equipment Availability  Probability of fault detection  Probability of fault isolation Training and Support  % Trained Operators / Technicians Technical Data  Accuracy / Availability of Technical Data Packaging, Handling, Storage, and Transportation  On time Delivery  Transportation Cycle Time  Transportation Cost  Logistics Response Time - Wholesale Design Interface  MTBF for F-14  “False Alarm” Rate – A799  Component Reliability Improvement - $ Invested F-14 Metrics supported by detailed ILS Metrics

13 Discussion


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