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SV8100 – Delta R4 –R5 Pre-Sales Support UNIVERGE SV8100 Release 5 Doc. Version 5.01
SV8100 Sales Support Training - Delta R3 – R4 © NEC Nederland B.V. 2011Page 2 Agenda SV8100, from release R4 to release R5 Enhancements in: ▐Non-licensed items ▐Individually licensed items : Skill Based Routing, XMLPro ▐R5 Advanced Features licence
SV8100 Sales Support Training - Delta R3 – R4 © NEC Nederland B.V. 2011Page 3 FeatureDescriptionLicense IP Address Collision Alarm Checks for conflicting IP Addresses to CPU and VoIP None – Free with R5 Upgrade IP Address of 3 rd Party TAPI device Command to show IP Address of device connected to 3 rd Party TAPI connection of SV8100 None – Free with R5 Upgrade Minibar confirmation Minibar confirmation Tones when entered on Guest phone. Gives better comfort to Maid entering items None – Free with R5 Upgrade Guest IP DECT In a hotel, if a guest calls an IP DECT phone, the guest name is shown None – Free with R5 Upgrade ▐R5 Non-Licensed Items R5 Non-Licensed Items Non-licensed Item. The above items are available simply by upgrading the System Software.
SV8100 Sales Support Training - Delta R3 – R4 © NEC Nederland B.V. 2011Page 4 IP Duplication ▐IP Duplication can cause several issues, one typical issue is one way speech. The SV8100 will monitor IP duplication of CCPU IP address and VOIPDB(IPLA) IP addresses periodically by using “Gratuitous ARP”. Alarm will be raised on duplication. ARP CPU: /09 VOIPDB(IPLA):84-26 Non-licensed Item. The above items are available simply by upgrading the System Software. Non-Licensed Items
SV8100 Sales Support Training - Delta R3 – R4 © NEC Nederland B.V. 2011Page 5 CTI device’s IP address ▐The SV8100 will show the IP address of CTI device which is currently connected to the 3 rd party CTI interface. CTI Server Non-Licensed Items Non-licensed Item. The above items are available simply by upgrading the System Software.
SV8100 Sales Support Training - Delta R3 – R4 © NEC Nederland B.V. 2011Page 6 ▐Confirmation Tones will be given when entering MiniBar items on Guest phone. (Gives better comfort to Maid entering items) Non-Licensed Items Non-licensed Item. The above items are available simply by upgrading the System Software. Minibar Confirmation Tones
SV8100 Sales Support Training - Delta R3 – R4 © NEC Nederland B.V. 2011Page 7 FeatureDescriptionLicenseCode ACD skill base Routing Skill based routing addition to the InACD LK-SYS-ACD-SKILLBASE-LICBE XMLPro Data Programming interface for Applications. Allows applications to read and write data. Initially meant for MyCalls and BCT (they will have free access) LK-SYS-XMLPro-LICBE Individually Licensed Items
SV8100 Sales Support Training - Delta R3 – R4 © NEC Nederland B.V. 2011Page 8 ACD Skill Based Routing ▐ACD incoming call to be distributed to the agent based on by skill level of the agent. Skill Based Routing can set to each ACD group. Skill Based Routing supports Normal Login and AIC Login. Priority range is 1 to 7. Priority 1 is highest priority. Trunk Incoming Call (1st) Incoming Call (2nd) Priority 1 Idle Priority 3 Idle Priority 2 Idle ACD Group Ring 1st Call Ring 2nd Call Incoming Call (3rd) Ring 3rd Call Requires BE LK-SYS-ACD-SKILLBASE-LIC Individually Licensed
SV8100 Sales Support Training - Delta R3 – R4 © NEC Nederland B.V. 2011Page 9 XMLPro ▐XMLPro is a programming interface Allows partnered applications such as MyCalls to access SV8100 System Data, etc allows applications to self import areas such as extensions, DDI’s etc makes installation easier, ultimately approaching near self configuration. allows applications to make changes to data, so give more control from the application user. ▐The interface is as powerful as the application driving it! System Data Requires BE LK-SYS-XMLPro-LIC Individually Licensed
SV8100 Sales Support Training - Delta R3 – R4 © NEC Nederland B.V. 2011Page 10 FeatureDescriptionLicenseCode IP DECT enhancement 2 nd Call (Call Waiting), CLI on Transfer. Makes IP DECT Phone more usable. LK-SYS-V5000 Enhancements-LICBE NetLink: Multi-SIP carriers Allows multiple SIP carriers (number to be determined) when using Netlink. Gives local breakout and resilience possibilities LK-SYS-V5000 Enhancements-LICBE Callback to Cell Phone Mobile Extension enhancement where SV8100 calls back allowing cost free calls from the mobile (call charge is against SV8100) LK-SYS-V5000 Enhancements-LICBE Memo function related to incoming call list Allows up to 84 digits to be displayed against an Abb-dial. Give a kind of value screen pop, by giving some details on the phone. LK-SYS-V5000 Enhancements-LICBE Name history of outgoing call Name (+ number) rather than just number in Outbound history on phone LK-SYS-V5000 Enhancements-LICBE Automatic Access to VM by Caller ID If a user calls into his mailbox from external (CLI matched) then bypasses request for mailbox and password, jumping straight to your messages. LK-SYS-V5000 Enhancements-LICBE KCCIS callback Can perform a callback (campon) over KCCIS LK-SYS-V5000 Enhancements-LICBE Paging Enhancement (VRS) Allow recorded VRS prompts to be used for paging LK-SYS-V5000 Enhancements-LICBE All above items are included in a single purchasable License : R5 Advanced Features. SV8100 R5 Enhancements
SV8100 Sales Support Training - Delta R3 – R4 © NEC Nederland B.V. 2011Page 11 FeatureDescriptionLicenseCodes Transfer of un-dialled ISDN lines Allows an operator to give an outside line with relevant toll restriction to a extension. LK-SYS-V5000 Enhancements-LIC BE Call-forward on one key. Allows multiple forward keys with preset destinations to be set as keys. Key light if in use. LK-SYS-V5000 Enhancements-LIC BE R5 Advanced Feature License Items Note: The R5 Advanced Features is a new concept. This Bundles of features is enabled by the purchase of a single license. Each future version of Software (Major release) will have an Advanced features license. Each new version will also enable any features from previous advanced feature licenses. For example R6 Advanced Feature Licenses will also enable the features in R5 Advanced features. SV8100 R5 Enhancements (continued )
SV8100 Sales Support Training - Delta R3 – R4 © NEC Nederland B.V. 2011Page 12 IP DECT 2 nd Call Indication ▐ SV8100 R5 will support a 2 nd call indication. Whilst on a call a tone can be heard, the answer button/* can be used to toggle. AP Ext A Ext B 1 st call 2 nd call (Indication) 2 nd call Requires: BE LK-SYS-V5000 Enhancements-LIC R5 Licensed
SV8100 Sales Support Training - Delta R3 – R4 © NEC Nederland B.V. 2011Page 13 IP DECT CallerID after transfer ▐ Currently the transferring party number is displayed to an IP DECT phone. SV8100 R5 will support the original CallerID display after a call transfer for both Supervised and Unsupervised transfer. Caller ID: 297XXXYYY AP PSTN Caller ID: 297XXXYYY Ext100 Requires: BE LK-SYS-V5000 Enhancements-LIC R5 Licensed
SV8100 Sales Support Training - Delta R3 – R4 © NEC Nederland B.V. 2011Page 14 NetLink: Multi SIP Carriers support ▐SV8100 R4 or lower supports one SIP carrier connection per system. ▐R5 will support multi SIP carries with Netlink. NET LINK Primary Secondary NET LINK Primary Secondary SIP Carrier A SIP Carrier A SIP Carrier B SIP Carrier B SIP Carrier settings are independent each other. Requires: BE LK-SYS-V5000 Enhancements-LIC R5 Licensed
SV8100 Sales Support Training - Delta R3 – R4 © NEC Nederland B.V. 2011Page 15 Call back to Cell Phone ▐Extending the Mobile Extension functionality remove outbound call charges. Any call charges are billed to system One ring Number matched in Speed dial bin and system Calls Back Answer and receive dialtone Note: Digital trunks only. Requires: BE LK-SYS-V5000 Enhancements-LIC R5 Licensed
SV8100 Sales Support Training - Delta R3 – R4 © NEC Nederland B.V. 2011Page 16 Memo related to incoming call list ▐This function can display pre-programmed information when incoming caller ID matches Common speed dialing. The information can be displayed automatically or key operation while ringing/conversation. ・ Up to 84 characters.(28char x 3line) ・ The information can be edited by PC programming or Web Pro. Addr:XXX ABC St., Dallas, TX Store: ２０１０ / ２ / １２ System data Additional data (Abb Dial) Text Addr:XXX ABC St., Dallas, TX Store:2010/2/12 LINE 001 1st SMB Group Incoming Call matches with CallerID entry Press right key to see extra memo info Requires BE LK-SYS-V5000 Enhancements-LIC R5 Licensed
SV8100 Sales Support Training - Delta R3 – R4 © NEC Nederland B.V. 2011Page 17 Name history of outgoing call ▐Pre R5: Name was only shown as for Incoming history. ▐This new function can display Speed dial name (Default) or Speed dial name and Extension name for outgoing call history. REDIAL-01 ０３１２３４５６７８ ↑ ↓ Store DEL Pre Ｒ 5 Ｒ 5 Match to Common speed dial Match to Extension REDIAL-01 ２３４ ↑ ↓ Store DEL REDIAL-01 ABC Company ０３１２３４５６７８ ↑ ↓ Store DEL REDIAL-01 James ２３４ ↑ ↓ Store DEL Requires BE LK-SYS-V5000 Enhancements-LIC R5 Licensed
SV8100 Sales Support Training - Delta R3 – R4 © NEC Nederland B.V. 2011Page 18 Auto Access to VM by Caller ID ▐This function enables automatic log in to pre-programmed mail box when incoming caller ID matches Common speed dialing. No need to enter mailbox number and password You have 7 messages PSTN Number matched in Speed dial Requires BE LK-SYS-V5000 Enhancements-LIC R5 Licensed
SV8100 Sales Support Training - Delta R3 – R4 © NEC Nederland B.V. 2011Page 19 KCCIS Callback ▐ This feature allows an extension to set KCCIS Call Back when the extension dialed across KCCIS is busy. When this feature has been set, the setting extension will receive call back as soon as the busy extension becomes available. Busy TEL 101TEL 201 (1) Outgoing (2) Busy (3) Set Call Back (4) Call Back OK System ASystem B Requires BE LK-SYS-V5000 Enhancements-LIC R5 Licensed
SV8100 Sales Support Training - Delta R3 – R4 © NEC Nederland B.V. 2011Page 20 Paging Enhancement ▐This function enables a VRS Message to be played while external paging. Useful for repeated messages. VRS External speaker R5 Licensed Requires BE LK-SYS-V5000 Enhancements-LIC Dial External Paging code: 803 Enter External Page Group No: 1 Dial VRS number: 001
SV8100 Sales Support Training - Delta R3 – R4 © NEC Nederland B.V. 2011Page 21 Call Forward with Destination Key ▐A new CFW Key function with destination. Allows multiple CFW keys to be programmed each having own forward type and destination. Available key list: 10: call forward - immediate 11: call forward - busy 12: call forward - no answer 13: call forward - busy/no answer 14: call forward - both ring Operation: Dial service code 851 Press Programmable key Dial 2 digits Key code (10,11…) Dial number to be transferred Press Hold Requires BE LK-SYS-V5000 Enhancements-LIC R5 Licensed
SV8100 Sales Support Training - Delta R3 – R4 © NEC Nederland B.V. 2011Page 22 Dial Transfer ▐Will give the ability for a managing phone e.g. Operator the chance to transfer trunk dialtone to other extensions. Uses Walking Toll Restriction PRG21-14 New Key: #04: Change Restriction Class ▐Operation: Ext101 calls operator (100). Operator answers. Operator presses the programmable key. Ext 101 receives dialtone with toll restriction assigned by operator for that single call. PSTN Ext 101 Receives Dialtone and can make external calls Operator Ext 100 presses toll restricted transfer key Dialtone R5 Licensed Requires BE LK-SYS-V5000 Enhancements-LIC
SV8100 Sales Support Training - Delta R3 – R4 © NEC Nederland B.V. 2011Page 24 ▐ ▐Guest IP DECT added to non-licensed R5 feature ▐ ▐Copyright statement changed Document History
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