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© 2012 Avaya Inc. All rights reserved. 1 Avaya - Restricted, Confidential and Proprietary Read this first STOP STEP 1: Enable Macros (see slide notes)

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Presentation on theme: "© 2012 Avaya Inc. All rights reserved. 1 Avaya - Restricted, Confidential and Proprietary Read this first STOP STEP 1: Enable Macros (see slide notes)"— Presentation transcript:

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2 © 2012 Avaya Inc. All rights reserved. 1 Avaya - Restricted, Confidential and Proprietary Read this first STOP STEP 1: Enable Macros (see slide notes) Windows ONLY version

3 © 2012 Avaya Inc. All rights reserved. 2 Avaya - Restricted, Confidential and Proprietary Are You Ready? Yes, I’m ready! X X X X X X X X CHECK

4 © 2012 Avaya Inc. All rights reserved. 3 Avaya - Restricted, Confidential and Proprietary Go! You Got the Power! GO!

5 Discussion for Proposal for: Name of Company DateMonthYear

6 © 2012 Avaya Inc. All rights reserved. 5 Avaya - Restricted, Confidential and Proprietary Your Success Is Our Goal *Avaya Commissioned Study Did You Know … What We Heard from You … “this is issue #2” “this is the opportunity you seek” “this is issue #1” “we can do this within budget and by (date)” “we can improve your service by …’” “we can lower your costs by $x in next 3 years”

7 © 2012 Avaya Inc. All rights reserved. 6 Avaya - Restricted, Confidential and Proprietary The Avaya Solution Working in the office, at home BYOD, Device Integration Conferencing, Connecting Groups Expanding and Networking Ease of Management Improving, measuring service Securing business continuity Preserving Investments Getting Support Integrating Applications Flexible for your workforce Simple and Scalable Future Ready

8 © 2012 Avaya Inc. All rights reserved. 7 Avaya - Restricted, Confidential and Proprietary Proven Success Stories Featured on Legal Dallas, TX Advertising St. Louis, MO Finance NYC & San Francisco Retail London, UK Hotel Pantin, France Entertainment Toronto, Canada Accounting Bloomington, IN Transportation Branson, MO Legal Guildford, UK Transportation Burlington, MA Media New York, NY Events Duluth, MN < 20 Employees 21 to 99 Employees 100 to 1,000 Employees

9 © 2012 Avaya Inc. All rights reserved. 8 Avaya - Restricted, Confidential and Proprietary Back-up

10 © 2012 Avaya Inc. All rights reserved. 9 Avaya - Restricted, Confidential and Proprietary Touch A Screen or Just Browse

11 © 2012 Avaya Inc. All rights reserved. 10 Avaya - Restricted, Confidential and Proprietary Brilliant audio quality/acoustics Large, high-res touch screen Bluetooth and DECT ready Access to IM, presence, calendar and web apps Toggle to your mobile phone with the push of a button 40-60% more energy efficient* At the Desk, Or from Home Avaya IP Office ‘hot desks’ to IP, digital or analog phones

12 © 2012 Avaya Inc. All rights reserved. 11 Avaya - Restricted, Confidential and Proprietary IP or Digital Digital Phones IP Phones

13 © 2012 Avaya Inc. All rights reserved. 12 Avaya - Restricted, Confidential and Proprietary Turn any phone to your office phone – via a Web browser Access directory, IM, & presence Set up, control conference calls Listen to and forward your voic messages Record calls and share recordings later Customize Web ‘gadgets’ I.E., Safari, Firefox, Chrome

14 © 2012 Avaya Inc. All rights reserved. 13 Avaya - Restricted, Confidential and Proprietary Let me show you how.

15 © 2012 Avaya Inc. All rights reserved. 14 Avaya - Restricted, Confidential and Proprietary Extend Work Anywhere

16 © 2012 Avaya Inc. All rights reserved. 15 Avaya - Restricted, Confidential and Proprietary Your company directory in the palm of your hand. Set up, manage conference calls. Take your phone extension with you. Map and track mobile workers. Use Presence to find and reach the right people. Easily escalate an IM to a call. Power Up iPhone or Android

17 © 2012 Avaya Inc. All rights reserved. 16 Avaya - Restricted, Confidential and Proprietary Let me show you how.

18 © 2012 Avaya Inc. All rights reserved. 17 Avaya - Restricted, Confidential and Proprietary Your tablet, your business phone. Enhanced desktop communications. Light Up Tablets, PCs with Flare ®

19 © 2012 Avaya Inc. All rights reserved. 18 Avaya - Restricted, Confidential and Proprietary Let me show you how.

20 © 2012 Avaya Inc. All rights reserved. 19 Avaya - Restricted, Confidential and Proprietary Limited only to WIFI or mobile coverage: Flare on iPad  Adds point-to-point video  Includes IM & presence Limited only to WIFI or mobile coverage: Flare on iPad  Adds point-to-point video  Includes IM & presence Roaming Around D100  Simple, quick install  No IP Office hardware required D100  Simple, quick install  No IP Office hardware required DECT R4  Can add up to 384 DECT handsets and 128 base stations DECT R4  Can add up to 384 DECT handsets and 128 base stations

21 © 2012 Avaya Inc. All rights reserved. 20 Avaya - Restricted, Confidential and Proprietary Collaborate With or Connect Groups

22 © 2012 Avaya Inc. All rights reserved. 21 Avaya - Restricted, Confidential and Proprietary Engaging people in a way that transforms what productivity can look like. Engaging people in a way that transforms what productivity can look like. “Just Click” Video Collaboration

23 © 2012 Avaya Inc. All rights reserved. 22 Avaya - Restricted, Confidential and Proprietary Instant meeting room, anywhere. See up to NINE parties. Share a document at a moment’s notice – no hassle. Circle, highlight, annotate … in real-time. Circle, highlight, annotate … in real-time. Talk or chat … have sidebars. Moderate, control, change. Meet, Share, Smile, Focus!

24 © 2012 Avaya Inc. All rights reserved. 23 Avaya - Restricted, Confidential and Proprietary Let me show you how.

25 © 2012 Avaya Inc. All rights reserved. 24 Avaya - Restricted, Confidential and Proprietary Intuitive call handling Ready for large call volumes Visibility to all See each caller’s status (e.g. DND) Streamlined Operations One receptionist for multiple site or businesses The Ultimate Reception

26 © 2012 Avaya Inc. All rights reserved. 25 Avaya - Restricted, Confidential and Proprietary Low Bandwidth, 360° Surround Sound Filters out static background noise Plug and Play Simplicity Team Talk

27 © 2012 Avaya Inc. All rights reserved. 26 Avaya - Restricted, Confidential and Proprietary Grows With You

28 © 2012 Avaya Inc. All rights reserved. 27 Avaya - Restricted, Confidential and Proprietary Same Server For 5 users, 50 or 200, etc. For IPT, Mobility, UC or CC. Same Server For 5 users, 50 or 200, etc. For IPT, Mobility, UC or CC. Simply Add Expansion modules slot in as you grow. Simply Add Expansion modules slot in as you grow. It’s HYBRID. All IP or mix with digital and analog. It’s HYBRID. All IP or mix with digital and analog. Highly Reliable No fans. No moving parts. Highly Reliable No fans. No moving parts. Easy UC Option No server required. Pop in card for up to 50 power users. Easy UC Option No server required. Pop in card for up to 50 power users. One box

29 © 2012 Avaya Inc. All rights reserved. 28 Avaya - Restricted, Confidential and Proprietary 2½ X the Scale At a single site. 1,000 (Vs 384). 2½ X the Scale At a single site. 1,000 (Vs 384). Linux based Easier, more cost-effective. Lower TCO e.g. vs Windows Linux based Easier, more cost-effective. Lower TCO e.g. vs Windows Easy Admin Centralized licensing. Centralized management. Easy Admin Centralized licensing. Centralized management. Scales to Large Interoperable with Avaya Aura® Scales to Large Interoperable with Avaya Aura® Midsize Scalability

30 © 2012 Avaya Inc. All rights reserved. 29 Avaya - Restricted, Confidential and Proprietary Avaya IP Office Competition Lots of Servers Lots of Platforms FIVE TIMES Less rack space with Application sharing servers. FIVE TIMES Less rack space with Application sharing servers. 25% LOWER Total cost of ownership*. Also, more energy efficient. 25% LOWER Total cost of ownership*. Also, more energy efficient. Just MINUTES To upgrade. Less disruption for installs. Just MINUTES To upgrade. Less disruption for installs. Got 500 users?

31 © 2012 Avaya Inc. All rights reserved. 30 Avaya - Restricted, Confidential and Proprietary Auto Setup Pre-configured for IP Office. One simple command connects to IP phones. Auto Setup Pre-configured for IP Office. One simple command connects to IP phones. Stackable With next release (due cQ1 2013). Six resilient, best-in-class switches. Stackable With next release (due cQ1 2013). Six resilient, best-in-class switches. Energy Efficient Fanless Ethernet switch. 70%+ lower cost-per-gigabit Energy Efficient Fanless Ethernet switch. 70%+ lower cost-per-gigabit Lower Price List price up to 50% lower than equivalent models. Lower Price List price up to 50% lower than equivalent models. ERS 3500 Big Biz Networking. Small Biz Price

32 © 2012 Avaya Inc. All rights reserved. 31 Avaya - Restricted, Confidential and Proprietary SME, Small BranchMid Market, Midsize Branch ERS –200 users ERS users Resilient Compact Energy Efficient Pay as You Grow Auto-setup for IP office (available early 2013) Auto-setup for IP office (available early 2013) Easy to Install Made to Right Size

33 © 2012 Avaya Inc. All rights reserved. 32 Avaya - Restricted, Confidential and Proprietary Basic Edition  Key system and PBX features, including voice mail  Single-site deployments  64-party ad-hoc conference bridge Essential Edition  IP PBX functionality  Avaya one-X® Mobile Essential (for all users)  Basic call control on mobile devices  128-party ad hoc conferencing Available  Avaya Flare® Communicator for Apple iPad device Preferred Edition  Secure “Meet Me” audio conferencing (with user passwords)  Avaya one-X® Mobile Preferred*  Call recording  User solutions  Unlimited multi-level auto-attendant Server Edition  Includes all Preferred Edition features plus:  Supports up to 1,000 users at a single site or across  32 networked locations  Centralized system management and licensing  Linux-based Advanced Edition  Call center analytics and reporting  Password protected call recording with search, replay and archiving  Interactive voice response  PC Wallboard  Alarm notifications Avaya IP Office Editions Choices based on Business Needs Telephony IPT + Mobility Unified Comms(UC) Linux-based UC CC and Analytics

34 © 2012 Avaya Inc. All rights reserved. 33 Avaya - Restricted, Confidential and Proprietary Avaya IP Office User Solutions Also available: Office Worker Mobile Worker Tele- Worker Receptionist Customer Service Agent Customer Service Supervisor Avaya IP Office Power User Choices based on Job Functions All user solutions, except for Receptionist, require Preferred Edition software. Customer service agent and supervisor require Advanced Edition.

35 © 2012 Avaya Inc. All rights reserved. 34 Avaya - Restricted, Confidential and Proprietary Intuitive, Point & Click Central Management Automatic Failover Your Central Command

36 © 2012 Avaya Inc. All rights reserved. 35 Avaya - Restricted, Confidential and Proprietary Select by User or Task Create templates you can re-use later Create templates you can re-use later Context-away help screens Integrated error checking Web Manager Available today with Basic Edition; Expanded Server Edition functionality due c2013 Web Manager Available today with Basic Edition; Expanded Server Edition functionality due c2013 A Better Way to Manage

37 © 2012 Avaya Inc. All rights reserved. 36 Avaya - Restricted, Confidential and Proprietary Single Location Can control all One Administrator Frees up bandwidth for key personnel Consolidated Updating* Drives consistency, speed; reduces error Optimal Efficiency * With IP Office Server Edition

38 © 2012 Avaya Inc. All rights reserved. 37 Avaya - Restricted, Confidential and Proprietary With Avaya IP Office 500, resiliency can be set to any identified alternate location. Peace of Mind NY London Singapore Sao Paulo To Sao Paulo To London To NY To Singapore

39 © 2012 Avaya Inc. All rights reserved. 38 Avaya - Restricted, Confidential and Proprietary London Singapore Sao Paulo Primary Server Secondary Server New York And Preserved Business With Server Edition, resiliency is centralized. Headquarters has redundant back-up.

40 © 2012 Avaya Inc. All rights reserved. 39 Avaya - Restricted, Confidential and Proprietary Hello. Can We Help You? Automate Service Automate Service View Agent Status View Agent Status Manage Service Quality Manage Service Quality Measure Agent Productivity Measure Agent Productivity

41 © 2012 Avaya Inc. All rights reserved. 40 Avaya - Restricted, Confidential and Proprietary Automate Service Customize Self-Help Allow customers to place or change orders, check status of shipments and more. Customize Self-Help Allow customers to place or change orders, check status of shipments and more. Create 24/7 Operations Self-help options can drive revenue in off-hours Create 24/7 Operations Self-help options can drive revenue in off-hours Free up employees For more critical, customer-facing tasks Free up employees For more critical, customer-facing tasks Screen, Route, Serve, Save

42 © 2012 Avaya Inc. All rights reserved. 41 Avaya - Restricted, Confidential and Proprietary See their Phone Status Who is busy, available or “logged out” See their Phone Status Who is busy, available or “logged out” Easy Color Codes Green for acceptable, orange for warning and red for alarm Easy Color Codes Green for acceptable, orange for warning and red for alarm Sort by Call Share Shows you which are performing better Sort by Call Share Shows you which are performing better View Agent Status View Agent Status Quick Check

43 © 2012 Avaya Inc. All rights reserved. 42 Avaya - Restricted, Confidential and Proprietary Customize The Display e.g. Add queue statistic Customize The Display e.g. Add queue statistic Wallboard Messaging Add, display and specify time Wallboard Messaging Add, display and specify time Manage Service Quality Learn, Act

44 © 2012 Avaya Inc. All rights reserved. 43 Avaya - Restricted, Confidential and Proprietary Work in progess Agent Summaries, Call Details With Graphical Displays Agent Summaries, Call Details With Graphical Displays Alarm and Trace Select targets, hours and view Alarm and Trace Select targets, hours and view Easy Exporting Excel, Word, PDF, etc. Easy Exporting Excel, Word, PDF, etc. Measure Agent Productivity Intelligence for Impact

45 © 2012 Avaya Inc. All rights reserved. 44 Avaya - Restricted, Confidential and Proprietary Recommended Partners DevConnect Compliant

46 © 2012 Avaya Inc. All rights reserved. 45 Avaya - Restricted, Confidential and Proprietary Are You Prepared? Employee Safety, Lost Productivity Employee Safety, Lost Productivity Securing Key Assets Securing Key Assets Business Continuity Business Continuity

47 © 2012 Avaya Inc. All rights reserved. 46 Avaya - Restricted, Confidential and Proprietary Anywhere Office Snow or storm days don’t stop business when your people can turn their tablet, pc, mobile or home phone into an office extension. Anywhere Office Snow or storm days don’t stop business when your people can turn their tablet, pc, mobile or home phone into an office extension. Keeps them off the dangerous roads. Avoids traffic delays that can otherwise be work time. Can easily give you back days of productivity per person per year. Employee Safety, Lost Productivity Enabled to Work Safely

48 © 2012 Avaya Inc. All rights reserved. 47 Avaya - Restricted, Confidential and Proprietary Lock Up BYOD Avaya Identity Engines Control “who gets on, to do what, to go where” Avaya Identity Engines Control “who gets on, to do what, to go where” EmployeesGuestsPartnersDevices Simply Apply Policies Based on Identity

49 © 2012 Avaya Inc. All rights reserved. 48 Avaya - Restricted, Confidential and Proprietary Security for SIP Trunks: With Avaya Session Border Controller for Enterprise Secure remote management & support: SSL-VPN Secure Choices: Hardened Linux and/or proprietary OS Securing Communications

50 © 2012 Avaya Inc. All rights reserved. 49 Avaya - Restricted, Confidential and Proprietary Reuse existing desk phones. Reuse existing cabling infrastructure. We protect investments

51 © 2012 Avaya Inc. All rights reserved. 50 Avaya - Restricted, Confidential and Proprietary Reuse existing desk phones. For customers with (Nortel) BCM:  Popular third party UC apps and SIP trunking providers with BCM are compliant with IP Office  Easy to move your information (i.e. Phone extensions, users, greetings, voic ) For customers with (Nortel) BCM:  Popular third party UC apps and SIP trunking providers with BCM are compliant with IP Office  Easy to move your information (i.e. Phone extensions, users, greetings, voic ) Up to 60%* Savings

52 © 2012 Avaya Inc. All rights reserved. 51 Avaya - Restricted, Confidential and Proprietary Telecommuting 1 day/week Saves the avg employee 1,030 lbs of carbons & 78 Gal of gas per year Telecommuting 1 day/week Saves the avg employee 1,030 lbs of carbons & 78 Gal of gas per year Using Avaya IP Desk Phones Conserves up to 40-60% less energy (vs competition) Using Avaya IP Desk Phones Conserves up to 40-60% less energy (vs competition) Using Avaya Ethernet Routing Switches 12% More energy efficient than the market leader Using Avaya Ethernet Routing Switches 12% More energy efficient than the market leader Saves Energy

53 © 2012 Avaya Inc. All rights reserved. 52 Avaya - Restricted, Confidential and Proprietary Hybrid Advantage “Pure IP” can be purely expensive. Buildings with existing cabling do not need re-networking… saving thousands “Pure IP” can be purely expensive. Buildings with existing cabling do not need re-networking… saving thousands The Optimal Choice. IP Office can be all IP or a mix of digital and analog The Optimal Choice. IP Office can be all IP or a mix of digital and analog

54 © 2012 Avaya Inc. All rights reserved. 53 Avaya - Restricted, Confidential and Proprietary Supported by Avaya Partners, Backed by Avaya Remote Support and Software Upgrades Remote Support and Software Upgrades Upgrade Options and Quality Assurance Upgrade Options and Quality Assurance We’ve got your back -- And forward

55 © 2012 Avaya Inc. All rights reserved. 54 Avaya - Restricted, Confidential and Proprietary Technical support for hardware and software 8am to 5pm (You can upgrade to 24x7) 8am to 5pm (You can upgrade to 24x7) All software patches and updates are included Choose from one, three or five year prepaid plans Includes future product software upgrades Includes future product software upgrades Maximum Uptime and Upgrades

56 © 2012 Avaya Inc. All rights reserved. 55 Avaya - Restricted, Confidential and Proprietary More Value Upgrade Options 24 X 7 Coverage Parts Replacement (US Only)  NBD, 4 hour delivery  Parts onsite  Installation by technician 3 year Plan 5 Year Plan Strategic Stocking Locations (SSLs) Canada 11 US 142 EMEA 52 CALA 14 APAC Warehouses in 43 countries 246 Warehouses in 43 countries

57 © 2012 Avaya Inc. All rights reserved. 56 Avaya - Restricted, Confidential and Proprietary Exclusive Access Simple Search Web Ticket Status Live Agent Support Product Documents “How to” Videos Video Chat Video Chat

58 © 2012 Avaya Inc. All rights reserved. 57 Avaya - Restricted, Confidential and Proprietary Compliant with 300+ third party applications Open for (your) business

59 © 2012 Avaya Inc. All rights reserved. 58 Avaya - Restricted, Confidential and Proprietary  Click to call  IM to Avaya phone call  Phone presence Synch with Lync ™ Single sign on, Simple install Single sign on, Simple install Leverages Preferred Edition Server No Lync voice licenses required No Lync voice licenses required Included with Office Worker, Tele-worker or Power User solutions Requires either IP Office 500 with Preferred Edition or IP Office Server Edition

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61 © 2012 Avaya Inc. All rights reserved. 60 Avaya - Restricted, Confidential and Proprietary Avaya Offers Choices One Size or Shape Does Not Fit All Basic, cloud, no up front costs Simple, scalable, and flexible for the growing business High customization and best-in-class contact center

62 © 2012 Avaya Inc. All rights reserved. 61 Avaya - Restricted, Confidential and Proprietary Avaya IP Office Avaya Aura ® for Midsize Enterprise Simple, scalable, flexible for the growing business Rich UC and Contact Center, Virtualization, High Availability CTI and WebServices Integration via APIs Full UC Integration via Avaya ACE Up to 1,000 users users per system, 32 sites Up to 1,000 users users per system, 32 sites Up to 2,400 users per system - scales to hundreds of thousands SME & Mid Market-Class UC and CC Enterprise-Class UC and CC Custom platform integration options Enterprise-Class UC and CC Custom platform integration options N+1 resiliency Virtualization, High Availability and Branch Survivability Virtualization, High Availability and Branch Survivability Best-in-class TCO, Simplified Management Best-in-class TCO, Simplified Management Avaya Aura ® Applications Rich Management Solution Avaya Aura ® Applications Rich Management Solution Small and Midsize Businesses Needs Different Price and Value Options

63 © 2012 Avaya Inc. All rights reserved. 62 Avaya - Restricted, Confidential and Proprietary Easy Access to Additional Information IP Office eBook Fact sheet – Server Edition Fact sheet – Preferred Edition Fact sheet – Power User Fact sheet – Advanced Edition Fact sheet – Office Worker Fact sheet – ERS 3500 IP Office ROI Calculator IP Office TCO Calculator Tolly Reports

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