Presentation on theme: "STOP Read this first Enable Macros STEP 1:"— Presentation transcript:
1STOP Read this first Enable Macros STEP 1: (see slide notes)Windows ONLY versionSTOPWho is this presentation for?Small to midsize businesses (up to 1,000 users) that need a solution for business communications and collaborationBoth business and technical leadersWhen should I use it?Use this after qualifying your prospect as a good potential for an Avaya IP Office solution.How can I customize it?Add your slides before this presentation for an overview of your company and the value you bringAdd slides after this presentation on your services, specific offerings, contact information, or any call to actionWhat if I’m not completely sure that IP Office is the right solution?If you want to support messaging for both IP Office and Aura Midsize Enterprise to a mid market audience, you may use the slides located at the back of this deck (slides 56,57) to set the tone that Avaya offers CHOICE. Slides supporting further Aura ME messaging can be located on the sales portal on the mid size enterprise page. Document is titled: Avaya Aura Solution for Midsize Enterprise pptIMPORTANT NOTE: You will see “Security Warning” above the slide with a box for “Options”. Click on Options. You must choose “enable this content” upon opening this file for the links to function. You can also go to slide show mode and Powerpoint will prompt you to enable the macros. If you accidentally chose to disable them, close the file and reopen it to enable the macros.Once you have enabled them, turn on slideshow mode and begin. Once you have gone through the deck, you can go back using standard mode to read the script notes.If you do not get this prompt and cannot get the videos to run, go to the Macros settings in PowerPoint Options (in Trust Center > Trust Center Settings) and make sure you have “Disable all macros with notification” checked. Then close and re-open the file.
2Are You Ready?XI know my prospect’s needs/issues/opportunities.I have updated slide 5 to reflect that understanding.Partner services slides have been added to the IP Office Support Services section.I have the basics – know the # of employees, sites, what they use today and their growth prospects.I have all the necessary audio/video equipment.I am ready to demo one-X, Flare & Scopia in a way that my audience can relate to as part of their daily work.I have fully tested the demo prior to this meeting; And I will be logged into their guest WIFI if that is required.XXXXCHECKXThere are only 3 anchor slides in this deck – all else is back-up. Navigation is driven by “just clicking” on the graphics or icons.Note on Icons featured in this presentation: Home Icon – takes you to main conversation pageHome Icon (Yellow) – takes you back to the sub home page for a particular element of the conversation Home Icon (Play symbol) – takes you to a dozen case study videosInfo Icon – takes you to a page with links to collateral pieces your customer may request during the meetingForward arrow – takes you to next slide Back arrow – takes you to the last slide viewedXXYes, I’m ready!
4Discussion for Proposal for: Name of Company DateMonthYear
5Your Success Is Our Goal Did You Know …What We Heard from You …“we can lower your costs by $x in next 3 years”“this is issue #1”“this is issue #2”“we can improve your service by …’”Prior to this meeting you need to gather the key objectives for your prospect. This chart would enable you to kick off the meeting by confirming what their issues and goals are and what the collaboration solution can do for them. It is recommended you have specifics that align with collaboration and customer service. For the right side, use metrics wherever possible. Remember, we have ROI and TCO tools for IP Office. If you can gather the inputs for those prior to this meeting you can demonstrate real return estimates.“this is the opportunity you seek”“we can do this within budget and by (date)”*Avaya Commissioned Study
6The Avaya Solution Flexible for your workforce Simple and Scalable Working in the office, at homeBYOD,Device IntegrationConferencing, Connecting GroupsFlexiblefor your workforceExpanding and NetworkingEase of ManagementImproving, measuring serviceThis is your home page – the foundation for the entire SME solution story. Just click on any graphic to drill down to more information.You have complete flexibility to address all customer issues and opportunities – with just a click.Every slide in the deck has a home page icon enabling you to return here and continue your probing, informing and up-selling.If you are WIFI enabled and have plugged in a speaker to your laptop, you can also play the embedded Your Tube videos along the way.Avaya makes solutions that are flexible for your workforce. Whether you need to make people more productive in the office, enable them to work from home or from anywhere with the device of their choice, we can help you do that. It’s also becoming more critical to connect groups together to enable collaboration with the right people and Avaya continues to innovate here with ways to connect, share and meet.Our solution is simple and scalable. From the modular and resilient design of our communications and networking infrastructure, to the easy way to manage sites or customer service.And we do all of this with a perspective about your future – to enable you to be ready for what’s ahead. Whether it’s about keeping your TCO low by preserving investments, ensuring you are prepared for the unexpected or staying abreast of the lastest software upgrades and having the ability to integrate them with your business applications, you will be ready.(At this point you can steer the presentation toward whatever your customer wants to hear. The home icons on the top left of each slide will take you back to this page. The home icon with the play symbol will take you to the case study videos. The “info” icon will take you to a page with links to key collateral. Most of these are PDF files that you can easily to your customer on the spot by simply right clicking and choosing “send file”.)Simpleand ScalableSecuring business continuityPreserving InvestmentsGetting SupportIntegrating ApplicationsFutureReady
7Proven Success Stories Featured onLegalDallas, TXAdvertisingSt. Louis, MOFinanceNYC & San FranciscoRetailLondon, UKAccountingBloomington, INHotelPantin, FranceEntertainmentToronto, CanadaTransportationBranson, MOUse this slide to tell your customer that we have thousands of customers around the world who achieve their goals using Avaya solutions. Make the point that they are across states, countries verticals … and come in all sizes.Customers with success stories are the most compelling introduction to your prospect for what we can do for them. Take the time to become familiar with the content of each of these videos. With a dozen different verticals, examples of all sizes as well as various geographies you have a solid starting point to choose something that gives them solid insight into the success they can achieve. In addition, these videos cover work from home, mobility, hybrid, migration, call center, receptionist, conferencing, system admin, multi-site resiliency, green technology and many other capabilities so you also can showcase the technology. Once you do, choose the video that relates most closely to your customer – as noted, you can either play it up front or just talk to this slide as an example of the many successes we have.Note: You must be WIFI enabled or have these videos downloaded to your laptop for the videos to play. You should also have plugged in speakers to your laptop.TransportationBurlington, MAMediaNew York, NYLegalGuildford, UKEventsDuluth, MN< 20 Employees21 to 99 Employees100 to 1,000 Employees
9Touch A Screen or Just Browse Being productive in the office or at home means staying connected to tools that will save time and enable staff to collaborate effectively.Avaya has a wide variety of desk phones to help you match the right price/value for each job type in your staff.Similarly, you can choose to access these same capabilities from your pc or MAC through our browser-based applications.(Now click on either to drill to feature list)Touch A Screen or Just Browse
10At the Desk, Or from Home Brilliant audio quality/acoustics Large, high-res touch screenBluetooth and DECT readyAccess to IM, presence, calendar and web appsAvaya has a large portfolio of feature-rich, high audio quality business phones. Explore a range of models that suit employees at every level.The 9600 series is our premier series of powerful IP Deskphones. They offer brilliant audio quality, low power requirements, customizability and performance. The phones feature context-sensitive graphical interfaces and large color touch screens, which deliver increased call control while simplifying the traditional desk phone experience.These 9600 phones can easily be administered at home offices with a simple Internet connection ... making work from home seamless and efficient. Note: the administrator would need the user license and firewall configurations to turn on the phones’ remote capabilities.(Click on the You Tube video for an overview of how these phones deliver superior energy efficiency)*Avaya 9600 Series Voice over IP Phones: Energy Consumption Evaluation versus Cisco Unified IP Phone 7900 Series; Tolly Group, September 2010Avaya IP Office‘hot desks’ to IP, digital or analog phonesToggle to your mobile phone with the push of a button40-60% more energy efficient*At the Desk, Or from Home
11IP or Digital IP Phones Digital Phones 9621 9608 1608 9611 9508 9504 14081416IP or Digital
12I.E., Safari, Firefox, Chrome Turn any phone to your office phone – via a Web browserAccess directory, IM, & presenceSet up, control conference callsListen to and forward your voic messagesThe browser-based applications included in the IP Office user solutions for Office Worker, Tele-worker and Power User enable any staff member with it to work from home as if in the office. Think of all the unavoidable hurdles employees face in their everyday lives that prevent them from physically getting to the office … sick child or parent, inclimate weather, car trouble, home issues, etc. Now imagine a scenario where they don’t have to be stressed to get to the office and can instead turn up their browser and be connected as if in the office.The browser allows them to turn their home or cell phone to their office phone, access the corporate directory, set up conference calls, get voic – even record calls. They don’t get stressed or lose time – you don’t lose the productivity. (Note: Assuming a worker is paid $40k annual salary – one day of enablement will pay for the license. On average, most employees have 3 or more unexpected absences per year.)Click on the You Tube video for an animated scenario of the Office Worker solution.Record calls and share recordings laterCustomize Web ‘gadgets’I.E., Safari, Firefox, Chrome
13Let me show you how. PC or MAC! Live demo of oneX portal and/or a 96xx deskphone. Representative should relate the key features to the customer’s business.Alternative video clips as a back-up option.
14IP Office easily and securely integrates with most popular smart devices, bringing full desktop communication capabilities to employees no matter where they go. Employees can be more productive. Businesses can save by reducing company-owned mobile devices. In addition, our IP, digital and SIP wireless phones are sleek and durable and let you take all the capabilities of IP Office with you when you roam large facilities where cell service signals are insufficient.Click on any of these devices to drill down to feature overviews.Extend Work Anywhere
15Power Up iPhone or Android Your company directory in the palm of your hand.Set up, manage conference calls.Take your phone extension with you.Map and track mobile workers.Your company directory in the palm of your hand.Bring your company directory everywhere for instant access to all your contacts. Call, , IM and check presence for more meaningful collaboration.Set up, manage conference calls.Take full control of conference calls. Tap to add, mute or disconnect callers to manage conferences as easily as if you were at your desk.Take your phone extension with you.Calls to your office ring on any designated device, so you never miss a call. Log on to any IP desk phone in your network and it becomes your phone; get calls, messages, speed dials and more.Map and track mobile workers.Need to get a service tech to a client quickly? With geo-presence, you can track the location of sales or service people right from your smartphone.Use Presence to find and reach the right people.Tap your smartphone to let everyone know you’re available, on the phone, or in a meeting. Automatically get notified when colleagues’ Presence status changes for speedier collaboration.Easily escalate an IM to a call.When that yes or no answer suddenly becomes a full blown conversation, it’s easy to convert the next response to a call.Use Presence to find and reach the right people.Easily escalate an IM to a call.Power Up iPhone or Android
16Let me show you how. Mobile Runway Live demo of one-X (either version). Representative should relate the key features to the customer’s business.Alternative video clip as a back-up option.Use case example – Transportation company would likely be very interested in monitoring the location status of shipments in transport. Show a “before” illustration of what could happen if an important shipment were not monitored; then show the “after” scenario where the foreman is able to see that a truck had not moved in a two hours – and was able to circumvent a bad situation.Use case example – Healthcare facility often has social workers missing key calls from care centers who are awaiting vital information to ensure patient transport. In the “before” scenario, the social worker is on the hospital floor while the care center calls her office repeatedly at the request of the family member who is anxiously awaiting news of the details of transport. By the time, the connects are made, it becomes too late to move the patient to the facility – the patient misses the window of insurance coverage and later disputes the bill with the hospital causing countless hours of admin for the hospital and much angst for the patient and her family. The “after” scenario calls the social worker at her office and it rings on her cell. The info is passed immediately the first time and the patient transport is all on schedule.Mobile Runway
17Your tablet, your business phone. Now you can make and receive business calls right from your Apple iPad device. Check colleagues’ presence and instant message (IM) to stay connected.Enhanced desktop communications.Streamline communications— in the office or at home. Click to dial, see who’s available with Presence, sync your calendar and more. Communications-enable desktop apps like Microsoft Outlook and Salesforce.com.Your tablet, your business phone.Enhanced desktop communications.Light Up Tablets, PCs with Flare®
18Let me show you how.Live demo of Flare. Representative should relate the key features to the customer’s business.Alternative video clip as a back-up option.
19to WIFI or mobile coverage: D100Simple, quick installNo IP Office hardware requiredDECT R4Can add up to 384 DECT handsets and 128 base stationsLimited onlyto WIFI or mobile coverage:Flare on iPadAdds point-to-point videoIncludes IM & presenceThere are several ways to solve for in building mobility. Depending upon the range or number of phones you need, Avaya has a solution for you. For those businesses that need to take notes, inventory or access business applications, with a WIFI set-up you can use an Apple iPad to do all of that while roaming around. The Flare experience will add video, IM and of course, call control.Roaming Around
20Efficient Connections! Connecting to groups or bringing them together is all easy with Avaya. Whether it’s collaborating on an audio conference bridge or in a video chat room, you can just click to get all the right parties together in a way that most effective for what you need to do. Or … if your receptionist needs to connect parties, whether they are in a single site or across multiple locations, Avaya has an easy way to make that happen with our Receptionist software.(Click on any of the graphics above to see a feature overview)Efficient Connections!Collaborate With or Connect Groups
21“Just Click” Video Collaboration Engaging people in a way thattransforms what productivity can look like.Avaya video is as simple as clicking a link to see your colleagues. Our solutions offer a wide array of hardware and software options to suit virtually any need. From soft clients that can be easily downloaded to desktop and mobile devices, to room-based video systems and Multipoint Communications Units (MCU), we deliver sophisticated and flexible video solutions for enterprises of any size.Video makes people pay attention, discourages multi-tasking and truly drives effective collaboration.Click on the You Tube video for more information about the Skopia product line.“Just Click” Video Collaboration
22Meet, Share, Smile, Focus! Instant meeting room, anywhere. See up to NINE parties.Share a document at a moment’s notice – no hassle.Circle, highlight, annotate …in real-time.Talk or chat … have sidebars.Let’s take a deeper look at the Skopia application. What does it enable your teams to do?For starters, you can create an instant meeting room anywhere on the spot. No need to get on a plane or even leave your office, go down a flight of stairs and walk to the other side of the building (which will make you 10 minutes late). Instead, you just click and you are with all parties in a way that is engaging … and let’s not forget that those parties can all be in different cities or countries. You can see up to nine of them on the screen with you – best in the industry. You can share a document at a moment’s notice – no more calling someone to bring over a slide projector or fumbling for half the meeting to get one to work. Share, circle, annotate, have sidebars where appropriate … and as a moderator you can control and change your meeting settings. It makes for the most effective use of your people resource – their time and attention together deliver results. That’s the power of we.Moderate, control, change.Meet, Share, Smile, Focus!
23Let me show you how.Now engage your audience in a Live demo of Skopia.You should relate the key features to the customer’s business – have ideas of how they can make the most of this in a transforming way.Alternative video demo clips are accessible as a back-up option.
24Intuitive call handling Streamlined Operations Ready for large call volumesVisibility to allSee each caller’s status (e.g. DND)Streamlined OperationsOne receptionist for multiple site or businessesThink of the Receptionist application as a control panel that enables you to receive large volumes of calls and have visibility to all to make the right connection. Want to talk to Mr. Smith? I’m sorry, but I see he’s in a meeting and asks to not be disturbed. Or, you’ll see that he’s on the phone. A quick IM is also another way to check on whether your senior management wants to talk to the incoming caller or not.The application can also help you free up resource to focus on other things. For example, if you have 3 locations and a receptionist at each, then you can consolidate all three to route to one receptionist. This frees up time for two individuals who can now take on additional tasks. Another way to boost productivity with this highly effective software.The Ultimate Reception
25Team Talk Low Bandwidth, 360° Surround Sound Filters out static background noisePlug and Play SimplicityAvaya B149, B159 and B179 conference phones are the ideal way to leverage the built-in Avaya IP Office conference bridge. They’re equipped with exclusive Avaya OmniSound® technology for crystal-clear voice transmission, plus features that make setting up, managing and participating in conference calls a breeze.Team Talk
26The approach we take to hardware is all about making life simple and scalable. Unlike other players in this industry, we don’t have a myriad of boxes, platforms and switches. We design our solutions to minimize any need for rip and replace and high maintenance costs due to complexity and multiple potential points of failure. This approach is proven to keep our customers’ costs low over time.Note: Stacking of the ERS 3500 is due cQGrows With You
27Scale functionality with IP Office User Solutions Same ServerFor 5 users, 50 or 200, etc.For IPT, Mobility, UC or CC.Simply AddExpansion modulesslot in as you grow.It’s HYBRID.All IP or mixwith digital and analog.Highly ReliableNo fans.No moving parts.The IP Office 500 is a unique product in that a business can start with 5 users and scale to 384 users with the same box. That means more than 99% of all businesses around the world can be perfectly satisfied with this single server. Expansion modules make it affordable every step of the way – no need for rip and replace; just add. And it supports a mix of IP, digital and analog – which is very important for many small businesses who want to leverage existing wiring and don’t have the need or budget to reconfigure for an IP network. It’s highly reliable – 5 nines and has no fans or moving parts – another big requirement for businesses like yours. Lastly, you can scale not just in users but in functionality. The UC module enables a small business to add up to 50 Power User solutions without the need of a server! Just a simple slot in card …Easy UC OptionNo server required.Pop in card for up to 50 power users.Scale functionality withIP Office Editions andIP Office User SolutionsOne box
28Midsize Scalability 2½ X the Scale Linux based Easy Admin At a single site.1,000 (Vs 384).Linux basedEasier, more cost-effective.Lower TCO e.g. vs WindowsWhile the IP Office 500 satisfies 99% of the market, there is a huge opportunity remaining in that other 1%. In particular, businesses with 100 to 1000 employees often have sites where they need scale beyond the 384 user capacity of the IP Office 500 – this is where IP Office Server Edition comes in. It provides a capacity that is 2 ½ times that scale at a single site. It’s Linux based to lower TCO and make management easier – and it provides a centralized solution for both licensing and management. While it is an IP only solution, it easily connects to the IP Office 500 server to allow for the mixed digital environment our customers have come to rely on. In that scenario, the IP Office 500 acts as a gateway for the Linux server. Lastly, it is interoperable with Avaya Aura -which allows any customer to grow well into the hundreds of thousands of users.Easy AdminCentralized licensing.Centralized management.Scales to LargeInteroperable withAvaya Aura®Midsize Scalability
29Got 500 users? FIVE TIMES 25% LOWER Just MINUTES Avaya IP Office CompetitionLots of ServersLots of PlatformsFIVE TIMESLess rack space withApplication sharing servers.25% LOWERTotal cost of ownership*.Also, more energy efficient.The result of this is a highly differentiated solution. For example, if you have 500 users, the competition will cause you to either deploy 5X the servers or to configure multiple platforms and software codes. With IP Office, it’s better (less rack space), faster (installs in just minutes), and simply cheaper (much lower TCO).Tolly Test Report vs Shoretel – 2010.Just MINUTESTo upgrade.Less disruption for installs.Got 500 users?
30Big Biz Networking. Small Biz Price Auto SetupPre-configured for IP Office.One simple command connects to IP phones.StackableWith next release (due cQ1 2013).Six resilient, best-in-class switches.Energy EfficientFanless Ethernet switch.70%+ lower cost-per-gigabitTolly Test Report Offers a cost-per-gigabit of throughput that is almost 72% lower than Cisco products tested - $70 vs. $250 for the Catalyst 3750G-48PS and $153 for the Catalyst 3560G-48PS.Certified one-minute plug and play for IP phones – Miercom 2011If your business requires a data networking solution, Avaya’s Ethernet Routing Switches are built for small to midsize business and they auto set-up with IP Office, saving you time and money. The switches power supplies are more than 80% efficient, reducing power consumption and heat, important for your growing business. “One” minute setup for IP phones, making installation of new IP Phones for new users a cinch. Avaya’s data networking switches + IP Office + Avaya’s IP phones provide an incomparably simple and turnkey solution for your business.Cost effective Gigabit and Fast Ethernet connectivity for SMEsGigabit uplinks80 Gbps of virtual backplane capacity(v5.1)Fanless operation for open environments (retail, hospitality)PoE and PoE+ capabilitiesERS 3500Lower PriceList price up to 50% lowerthan equivalent models.Big Biz Networking. Small Biz Price
31Mid Market, Midsize Branch SME, Small BranchMid Market, Midsize BranchAuto-setupfor IP office (available early 2013)ERS 35005–200 usersERS 4800usersTolly Test Report Offers a cost-per-gigabit of throughput that is almost 72% lower than Cisco products tested - $70 vs. $250 for the Catalyst 3750G-48PS and $153 for the Catalyst 3560G-48PS.Certified one-minute plug and play for IP phones – Miercom 2011If your business requires a data networking solution, Avaya’s Ethernet Routing Switches are built for small to midsize business and they auto set-up with IP Office, saving you time and money. The switches power supplies are more than 80% efficient, reducing power consumption and heat, important for your growing business. “One” minute setup for IP phones, making installation of new IP Phones for new users a cinch. Avaya’s data networking switches + IP Office + Avaya’s IP phones provide an incomparably simple and turnkey solution for your business.Cost effective Gigabit and Fast Ethernet connectivity for SMEsGigabit uplinks80 Gbps of virtual backplane capacity(v5.1)Fanless operation for open environments (retail, hospitality)PoE and PoE+ capabilitiesResilientEasy to InstallCompactPay as You GrowEnergy EfficientMade to Right Size
32Choices based on Business Needs CC and AnalyticsAdvanced EditionCall center analytics and reportingPassword protected call recording with search, replay and archivingInteractive voice responsePC WallboardAlarm notificationsLinux-based UCServer EditionIncludes all Preferred Edition features plus:Supports up to 1,000 users at a single site or across32 networked locationsCentralized system management and licensingLinux-basedUnified Comms(UC)Preferred EditionSecure “Meet Me” audio conferencing (with user passwords)Avaya one-X® Mobile Preferred*Call recordingUser solutionsUnlimited multi-level auto-attendantIPT + MobilityEssential EditionIP PBX functionalityAvaya one-X® Mobile Essential (for all users)Basic call control on mobile devices128-party ad hoc conferencingAvailableAvaya Flare® Communicator for Apple iPad deviceTelephonyBasic EditionKey system and PBX features, including voice mailSingle-site deployments64-party ad-hoc conference bridgeEach IP Office Edition adds to the features of the previous Edition. Simply build on to what you have to cost-effectively enhance your communications capabilities as you need them. (Note that Advanced Edition is not available as an add-on for Server Edition.) *Optional with Power User and Mobile Worker licenses.Avaya IP Office Editions
33Customer Service Agent Customer Service Supervisor Choices based on Job FunctionsAvaya IP OfficePower UserAlso available:Power User - The ultimate in communications accessibility for busy executives.Office Worker - Desktop integration helps employees quickly convey critical information throughout your business.Mobile Worker - For staff working out of the office without a laptop.Teleworker - Enable home and remote workers to be as accessible as employees in the office.Receptionist - Manage calls via easy-to-use PC interface. One receptionist can handle multiple offices.Customer Service Agent - Intelligent call routing helps agents deliver highly personalized service.Customer Service Supervisor - Real-time call status and customizable reports help create efficient and productive call centers.ReceptionistOffice WorkerMobile WorkerTele- WorkerCustomer Service AgentCustomer Service SupervisorAvaya IP Office User SolutionsAll user solutions, except for Receptionist, require Preferred Edition software. Customer service agent and supervisor require Advanced Edition.
34Your Central Command Intuitive, Point & Click Central Management Automatic FailoverIP Office provides you with a central command post to manage your network. It’s designed to be intuitive with many elements web based. It is also easy to manage across sites due to its centralized licensing and management structure. Lastly, it makes management worry-free by virtue of the automatic failover built into the product software.Your Central Command
35Create templates you can Select by User or TaskCreate templates you canre-use laterWeb ManagerAvailable todaywith Basic Edition;Expanded Server Edition functionality due c2013Context-away help screensEnable UC with a single clickSelect the user > Click the feature > Select okOffline configuration and templatecreate once and apply many timesContext-away help screensClick help and the help topics for that screen appearIntegrated error checkingWill tell you what the error is and where to fix it before submittingCopy and paste anythingUsers, trunks settings, specific fieldsNote: The simplicity of our Web Manager software, available today on Basic Edition, will be extended to Server Edition later this year.Integrated error checkingA Better Way to Manage
36* With IP Office Server Edition Single LocationCan control allOne AdministratorFrees up bandwidth for key personnelCentralizing provides optimal efficiency – one location can control all and that drives consistency and speed. It also means that there’s less of a chance for any errors. It also affords you the ability to assign one administrator. In a less is more world, that frees up much needed bandwidth to give you back productivity and savings.Consolidated Updating*Drives consistency, speed; reduces errorOptimal Efficiency* With IP Office Server Edition
37resiliency can be set to any identified alternate location. With Avaya IP Office 500,resiliency can be set to any identified alternate location.NYLondonSingaporeSao PauloTo Sao PauloTo LondonTo NYTo SingaporeWith IP Office 500 resilient multi-site networking (SCN) , a prescribed location can fail over to another specified location.In this example, if the New York location houses centralized voice mail and IP phones are connected to either New York or Sao Paulo, then if the New York system were to fail then:Sao Paulo will automatically take over from New York and support Avaya IP telephones. Voice Mail pro will re-register to Sao Paulo.Peace of Mind
38And Preserved Business With Server Edition, resiliency is centralized.Headquarters has redundant back-up.SecondaryServerLondonPrimaryServerNew YorkSingaporeWith IP Office Server Edition, resiliency is centralized at the headquarters location.With the addition of a secondary server, any phones that are registered to the primary will automatically fail over to the secondary. IP Phones on expansion systems, at various locations, can failover to either the Primary or Secondary server.The primary and secondary server can each support up to 1000 users in resilient mode.Note: The primary and secondary servers can be co-located or can be located at separate locations for Geo-Redundancy.Sao PauloAnd Preserved Business
39Manage Service Quality Measure Agent Productivity Automate ServiceViewAgent StatusManage Service QualityMeasure Agent ProductivityAvaya can help you improve service by automating it, impacting it in real-time or simply by measuring it so you can see exactly where you need to make improvements.Retail ServiceHello. Can We Help You?
40Screen, Route, Serve, Save Automate ServiceCustomize Self-HelpAllow customers to place or change orders, check status of shipments and more.Create 24/7 OperationsSelf-help options candrive revenue in off-hoursFree up employeesFor more critical,customer-facing tasksAutomating service will help you create a more efficient operation for your customers and staff. Screening calls or routing them to the right place alone can improve satisfaction levels and shave costs. With Avaya you can customized menus for customers so they can help themselves. This also enables you to serve them round the clock – and free up employees who won’t have to field those calls and can therefore work on more critical tasks.Screen, Route, Serve, Save
41Green for acceptable, orange for warning and red for alarm ViewAgent StatusSee their Phone StatusWho is busy, availableor “logged out”Easy Color CodesGreen for acceptable, orange for warning and red for alarmYour service agents are the lifeblood of your brand when they interact with customers. Avaya makes it easy for you to see their status so you can act on the knowledge it provides. IP Office makes it easy for Agents to log in and out of one or multiple groups, enter reason codes and more, right from their PC with an intuitive browser based PC interface.Sort by Call ShareShows you which areperforming betterQuick Check
42Manage Service Quality Customize The Displaye.g. Add queue statisticWallboard MessagingAdd, display and specify timeThe wallboard is the ultimate in knowledge for any call center. With the display you can see your stats and impact them with your actions.Potential actions:Improve customer experience – provide highly personalized customer service with speed and efficiency.Manage staff more effectively – understand the peaks and valleys of call volumes so you can staff accordingly and communicate to agents via wallboards.Improve training – make better use of agent call recordings to enhance sales techniques and service skills.Grow revenue – detailed data on calling patterns helps drive more effective sales campaigns and day-to-day selling performance.Learn, Act
43Measure Agent Productivity Agent Summaries,Call DetailsWith Graphical DisplaysWork in progessAlarm and TraceSelect targets, hours and viewThe solution offers easily customized reports to display specific information that is most relevant to your business:Create a caller identification report to see where the most (or fewest) calls originate from (by area code, country code, prefix, etc.)See how many calls have been taken over a period of time, the length of calls, and moreSet and adjust thresholds to trigger alarms to suit changing objectives and campaign targetsSchedule automatic report delivery in preferred formatsDetailed, actionable data helps supervisors schedule staffing for peak times, provide relevant agent training (including recording and archiving of calls for later review) and to improve overall business performance.Easy ExportingExcel, Word, PDF, etc.Intelligence for Impact
44DevConnect Compliant Recommended Partners Features Features Features Media BlendingFull control and trackingIntelligent distribution of messages to agentAuto ReplyDraft replyautomationMulti-Media contact traceabilityReportingFeaturesOutbound DialerProgress DialerPredictive DialerCall ControlCampaign trackingCTI integration to support campaignsFeaturesReal Time ReportingHistorical ReportingCustom ReportsCC Performance ManagementIVR / Self serviceConnectors (CRM integration)Multi-media / Multi-channelFeaturesOutbound DialingInbound Call RoutingCall RecordingMulti-site reportingWeb Based Client (future)Desktop for Agent/SupervisorReal-time MonitoringWhile the IP Office Advanced Edition does not include multi-media/multi-channel capabilities. Avaya Aura Midsize Enterprise solution does. Or you can simply add one of these third party solutions. Both have been certified compliant through Avaya’s DevConnect program.DevConnect Compliant
45Employee Safety, Lost Productivity SecuringKey AssetsBusiness ContinuityAvaya solutions can actually help to keep employees safe and prevent them from losing productivity. It is a secure solution offering additional ways to further protect business from hacks. And it also builds in resiliency to automatically failover to another system in the event of an outage.Are You Prepared?
46Employee Safety, Lost Productivity Anywhere OfficeSnow or storm days don’t stop business when your people can turn their tablet, pc, mobile or home phone into an office extension.Keeps them off the dangerous roads.Employee Safety, Lost ProductivityAvoids traffic delays that can otherwise be work time.A simple thing like ENABLING staff to work from home can make all the difference in the world. Your people are likely your biggest investment and with a very small investment you can ensure that you get the maximum in productivity from them. Whether it’s whether related or a sick child, sick parent or just some personal emergency, every employee will have several days each year when they cannot physically make it to the office. When that happens you lose productivity and results are impacted. By enabling them to work anywhere as if in the office, you eliminate a large part of that risk. Our own study showed that this costs small businesses between $20k and $50k per year in lost productivity.Can easily give you back days of productivity per person per year.Enabled to Work Safely
47Avaya Identity Engines Simply Apply Policies Based on Identity EmployeesGuestsPartnersDevicesAvaya Identity EnginesControl “who gets on,to do what, to go where”RecommendedIgnition Server - Identity and Role based network access (Cost effective, Highly flexible, Vendor agnostic)Ignition Guest Manager - Secure & simple guest access, Provision guests in <10 seconds, Self provisioning kiosk, TraceableIgnition Access Portal - BYOD on-boarding, No special client-side software, Device finger-printing, Detailed auditing and trackingAdvanced OptionsIgnition Posture - Health & Posture checking for MS-NAP, Single Avaya license – covers all end user PCs, Easy to deployIgnition Analytics - Powerful reporting application, In-depth analysis of network activity, >25 preconfigured audit, compliance & usage reportsSimply Apply Policies Based on IdentityLock Up BYOD
48Security for SIP Trunks: Security choice for your hardware – Linux vs Windows environment with the new Server Edition. You can choose Linux or the proprietary hardware of the IP Office In addition, you can also mix the two.Enterprise-class SIP security, connectivity, and quality of service (QoS)Faster service resolution and quicker upgradesIntegrate your desktop applications—such as Microsoft Outlook or Salesforce.com—with IP Office to bring a greater level of collaboration to your business. It’s compliant with over 300 third-party Avaya-certified applications. Avaya also offers you the flexibility to choose from a number of technologies—IP, digital, analog, SIP or any combination—so you can select the right infrastructure for your communications needs and budget.Secure Choices:Hardened Linux and/or proprietary OSSecurity for SIP Trunks:With Avaya Session Border Controller for EnterpriseSecure remote management & support:SSL-VPNSecuring Communications
49Reuse existing cabling infrastructure. Avaya has the industry’s strongest record for investment protection. Avaya IP Office is a great example of that. Over the years, we have worked to bridge old technology with new to help customers save as they move forward. We also took steps to be “green” with our builds and ensure they were as energy efficient as possible. Lastly, we strive to make them work with what you have –whether that’s your existing wiring or certain applications you use, we make our solutions connect so you won’t need to figure out how to connect them yourself.Reuse existingdesk phones.Reuse existing cabling infrastructure.We protect investments
50See Upgrade: BCM to IP Office Merlin MagixBCMPARTNER®IntegralMerlin LegendNorstar ®For customers with (Nortel) BCM:Popular third party UC apps and SIP trunking providers with BCM are compliant with IP OfficeEasy to move your information (i.e. Phone extensions, users, greetings, voic )Integration and reuse of existing Avaya/Nortel phone setsDeployment technology choices that reduce or eliminate rewiring costsInvestment protection as you—and Avaya—innovate for the future*Reusing the phones from your existing Avaya system (Note: May be branded Lucent, Nortel, Tenovis or other) when you move to a new Avaya IP Office can save you up to 60% off the price of the new IP Office components.Reuse existingdesk phones.See Upgrade: BCM to IP OfficeUp to 60%* Savings
51Telecommuting 1 day/week Saves the avg employee 1,030 lbs of carbons & 78 Gal of gas per yearUsing Avaya IP Desk PhonesConserves up to 40-60% less energy (vs competition)Telecommuting saves money, time and the environment. In the U.S., the average commuter spends more time commuting each year than on vacation. Using an average commuting distance of 18 miles each way and an average highway mileage of 23.4 mpg, the daily fuel consumption due to commuting is at least 1.5 gallons for a round trip. A five-day commuting workweek releases at minimum 5,154 lbs of CO2 into the atmosphere each year, per employee.Having one employee telecommute for only one day per week would save an average of 78 gallons of gas and 1,030lbs of carbon dioxide from being released into the atmosphere each year.According to the International Telework Association, the number of employed Americans who worked from home at least one day each week grew from 41.3 million in 2003 to 44.4 million in 2004, a 7.5 percent growth rate. Technology advances such as high-speed internet, VoIP, and collaboration tools such as , Instant messenger, and Web and video conferencing make it possible for an employee to stay connected without physically being in an office. In addition to the environmental benefits, telecommuting increases employee productivity and quality of work. "Productivity increases reported from various studies average around 10 percent to 20 percent, although some reports are as high as 40 percent. The literature reports productivity gains ranging from percent found in a wide variety of telecommuting situations, even where researchers (or workers or managers) had not expected them, and higher quality work was also reported throughout.”A compressed work schedule, such as working four ten-hour days per week, also reduces gas consumption and CO2 emissions. A compressed work week has also been shown to boost employee morale.During a six-month pilot program in Thurston County Washington, 205 employees worked a compressed workweek schedule, which eliminated 238 commute roundtrips each two-week period. Eighty-three percent of the participants reported an increase in morale, and 94 percent of their supervisors said they would like to continue the programs after the pilot."Support public transit and try implementing a commuter benefits program. The IRS allows employers to subsidize employees' cost of commuting to work by public transit, and employees can use pre-tax dollars to pay for any kind of publicly or privately owned transit services, including bus, trains, subways, ferries, etc.To measure your carbon footprint, defined as a “ measure of the impact human activities have on the environment in terms of the amount of green house gases produced, measured in units of carbon dioxide,” go to EPA .Tolly Test Report – Feb 2010 (Avaya ERS 8300 vs Cisco Catalyst 4500)Tolly Test Report – Sep 2010 (Avaya 9600 desk phones vs Cisco 7900 desk phones)Using Avaya Ethernet Routing Switches12% More energy efficient than the market leaderSaving CarbonsSaves Energy
52Hybrid Advantage all IP or a mix saving thousands “Pure IP” can be purely expensive.Buildings with existingcabling do not need re-networking…saving thousandsThe Optimal Choice.IP Office can beall IP or a mixof digital and analogRewire 40 year old building?A unique advantage that Avaya delivers is the ability to be “pure IP” or a mix of digital, IP and analog. Why is that important? For customers that have older buildings with pre-wired infrastructure, changes to the network to accommodate “pure IP” will be costly.If you like, listen to this customer – one of the reasons they chose Avaya was because we were the only vendor who would not force them to rewire their 40 year old building.Hybrid Advantage
53Supported by Avaya Partners, Backed by AvayaRemote Support andSoftware UpgradesUpgrade Options andQuality AssuranceOur service and support is provided with Avaya backing. With their support option, not only will you have their help with remote support but they also provide ongoing access to future software releases and patches to keep your system current so you can stay connected to the latest technology.We’ve got your back -- And forward
54Technical support for hardware and software Includesfuture product software upgrades8am to 5pm(You can upgrade to 24x7)All software patches and updates are includedThe Base IPOSS Offer is simple, yet flexible, and is optional. There is one fee per server/node.The base offers includes: 8x5 ,Monday through Friday Remote Technical support and Upgrades.Any time day or night access to our support site and tools, which includes access to patches ,updates and Upgrades.We have enhanced our security to allow Secure Remote Access through an SSL/VPN enabling partners the ability to perform upgrades , updates and Moves, Adds and Changes for the customer in a quick and secure manner.Available in a 1, 3 or 5 year prepaid term, allowing for increased flexibilityTo suit customer and partner needs there are various Parts coverage options: (NBD or Onsite delivery within 4 hours) and in the US for the Wholesale model, Onsite parts installation.IP Office Support Services is the going forward offer for IP Office R8.1 and future releases. The existing SME TSP Block of Hours offer remains available for SME legacy products, (including IP Office R8.0 and prior releases). IP Office R8.1 warranty is: 3 months for SW; and 1 year for HW, (not Advanced Parts Replacement).Choose from one, three or five year prepaid plansMaximum Uptime and Upgrades
55Strategic Stocking Locations (SSLs) Upgrade Options24 X 7 CoverageParts Replacement (US Only)NBD, 4 hour deliveryParts onsiteInstallation by technician3 year Plan5 Year PlanStrategic Stocking Locations (SSLs)Canada 11US 142EMEA 52CALA 14APAC 27246 Warehousesin 43 countriesAdditional options …More Value
56Exclusive Access Simple Search Web Ticket Status Live Agent Support Product Documents“How to” VideosVideoChatYou’ll also be able to get information directly from the Avaya website …Exclusive Access
57Compliant with 300+ third party applications The Avaya IP Office solution is tested compliant with over 300 3rd party applications. They can help you with industry specific needs as well as integration with your existing business applications. You can also communication enable Microsoft Outlook and Salesforce.com – each of those has native integration which makes IP Office even easier and more cost-effective out of the box.And with our latest release, you can synch with Microsoft Lync. (click on the “new” button to advance to more information on Lync)Guest Services IntegrationOpen for (your) business
58Single sign on,Simple installLeverages Preferred Edition ServerClick to callIM to Avaya phone callPhone presenceNo Lyncvoice licenses requiredIncluded with Office Worker, Tele-worker or Power User solutionsIf your solution has Preferred or Server Edition you can embed Avaya features into your existing Lync applications. Not only does this make it easy for your users but your likely to save a lot on voice licenses. Any user with Office Worker, Teleworker or Power User solutions will get this functionality – nothing extra to buy.Requires either IP Office 500 with Preferred Editionor IP Office Server EditionSynch with Lync™
60Avaya Offers Choices One Size or Shape Does Not Fit All Basic, cloud,no up front costsSimple, scalable, and flexible for the growing businessHigh customization and best-in-class contact center
61Small and Midsize Businesses Needs Different Price and Value Options Avaya IP OfficeAvaya Aura®for Midsize EnterpriseSimple, scalable, flexible for the growing businessRich UC and Contact Center, Virtualization, High AvailabilityBest-in-class TCO,Simplified ManagementAvaya Aura® ApplicationsRich Management SolutionSME & Mid Market-Class UC and CCEnterprise-Class UC and CCCustom platform integration optionsN+1 resiliencyVirtualization, High Availabilityand Branch SurvivabilityCTI and WebServices Integration via APIsFull UC Integration via Avaya ACEUp to 1,000 users- 500 users per system, 32 sitesUp to 2,400 users per system - scales to hundreds of thousands
62Easy Access to Additional Information IP Office eBookIP Office ROI CalculatorFact sheet – Server EditionIP Office TCO CalculatorFact sheet – Preferred EditionTolly ReportsFact sheet – Advanced EditionFact sheet – Power UserFact sheet – Office WorkerFact sheet – ERS 3500