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© 2004 VeriSign, Inc. © Copyright 2004 Verisign, Inc. All Rights Reserved – VeriSign Proprietary and Confidential Intelligent Infrastructure Services Gabriel.

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Presentation on theme: "© 2004 VeriSign, Inc. © Copyright 2004 Verisign, Inc. All Rights Reserved – VeriSign Proprietary and Confidential Intelligent Infrastructure Services Gabriel."— Presentation transcript:

1 © 2004 VeriSign, Inc. © Copyright 2004 Verisign, Inc. All Rights Reserved – VeriSign Proprietary and Confidential Intelligent Infrastructure Services Gabriel Dusil VeriSign, Inc. Date: December 14, 2004

2 © Copyright 2004 Verisign, Inc. All Rights Reserved – VeriSign Proprietary and Confidential 2 The Transformational Infrastructures +VeriSign operates intelligent infrastructure services that enable businesses and people to find, connect, secure, and transact across today’s complex, global networks +Intelligent Infrastructure is a new category, and the centerpiece of both our strategy and our external positioning Internet 21 st Century Railroads 19 th Century Intercontinental Air Transport, Electric Grids, Communications Networks 20 th Century

3 © Copyright 2004 Verisign, Inc. All Rights Reserved – VeriSign Proprietary and Confidential 3 Networks Devices Content & Applications Users Addressing these challenges is key to developing new revenue streams and mitigating issues of cost, compliance, and complexity The Migration Drives a New Set of Requirements Interoperability Security Reliability Adaptability Scalability Visibility Wireless, WAN, Broadband, LAN Wireless, WAN, Broadband, LAN Music, Video, Collaboration, Messaging, Commerce Music, Video, Collaboration, Messaging, Commerce Phones, RF Tags, Modems, PCs, Server, Routers/Switches Phones, RF Tags, Modems, PCs, Server, Routers/Switches Government, Businesses, Service Providers, Consumers Government, Businesses, Service Providers, Consumers

4 © Copyright 2004 Verisign, Inc. All Rights Reserved – VeriSign Proprietary and Confidential 4 Our solution: intelligent infrastructure services Networks Devices Wireless, WAN, Broadband, LAN Wireless, WAN, Broadband, LAN Phones, RF Tags, Modems, PCs, Server, Routers/Switches Phones, RF Tags, Modems, PCs, Server, Routers/Switches Content & Applications Users Music, Video, Collaboration, Messaging, Commerce Music, Video, Collaboration, Messaging, Commerce Government, Businesses, Service Providers, Consumers Government, Businesses, Service Providers, Consumers

5 © Copyright 2004 Verisign, Inc. All Rights Reserved – VeriSign Proprietary and Confidential 5 Capture Key Verticals & Major Accounts Public Sector Financial ServicesTelecommunicationsUtilities Healthcare

6 © Copyright 2004 Verisign, Inc. All Rights Reserved – VeriSign Proprietary and Confidential 6 VeriSign’s Global Security Infrastructure +Large and expanding International client base: Examples: International Power Company, Global Manufacturing, Fortune 500 Financials, International Telco +Global Infrastructure: Security Operations Centers: Providence, RI, Mountain View, CA, Geneva, Sydney (Q4-2004) & Tokyo (2005) Dulles Providence Waltham Japan 1H 05 Mountain View Australia 2H 04 Geneva 1H 04 +Global Customer Base: 3500 MSS Devices under management +Global Security Consulting & Managed Security Services: 100 Consultants, 175 MSS employees, 40 Pre-Sales Support

7 © Copyright 2004 Verisign, Inc. All Rights Reserved – VeriSign Proprietary and Confidential 7 Datamonitor on PKI ROI Point of Investment End of Year 1 End of Year 2 Positive ROI on PKI Increased eBusiness Involvement Return on PKI Number of PKI enabled business processes Cost of PKI Solution End of Year 3 Revenue & Productivity

8 © Copyright 2004 Verisign, Inc. All Rights Reserved – VeriSign Proprietary and Confidential 8 eSecurity - Protection of Revenue… +Down Time = € € +Lost revenue depends on Industry +Repair Time = € € € +Forensics takes 10 times longer than the actual attack +Public Image & Credibility = € € € € +How much value to you associate with maintaining Trust with your customers +If an Internet Banking site is defaced by a hacker would you want to keep your money there? +Loss of Data = € € € € € € +Is information restorable +Did confidential information fall into the wrong hands? +Legal Liabilities = € € € € € +How liable are you if your network is compromised? +Relative cost of training to recover from an attack = €

9 © Copyright 2004 Verisign, Inc. All Rights Reserved – VeriSign Proprietary and Confidential 9 Fear, Uncertainty and Doubt (FUD)! +The question is, “How much money could I potentially lose, if I don’t implement Security?” +Security guards +protects our premises from burglars +Installing video surveillance (CCTV) +protects our equipment and employees from burglars +Installing Virus scanning +protects our data from viruses, Trojan horses, & worms +Installing firewalls & Intrusion Detection Systems +protects our data from Hackers +Installing UPS +protects our facilities & IT from Lighting Strikes and Power surges, and Blackouts. +Implementing Virtual Private Networks +protects our communication infrastructure from hackers +Public Key Infrastructure +Protects data Integrity +Protecting User Identity +Establishes Trust +Maintains Confidentiality +Ensuring Non-Repudiation +…from Internal, as well as External threats.

10 © Copyright 2004 Verisign, Inc. All Rights Reserved – VeriSign Proprietary and Confidential 10 So Where is the ROI in PKI? +PKI transcends traditional Security Solutions +Utilizing PKI is not only about saving money, it’s about making money! PKI Enables… + Confidentiality, Integrity, & Authentication + For Devices, Users, and Internet Companies + eCommerce + Payment services, B2C, eOrdering + Work flow + eProcurement, B2B, Supply Chain, ERP (Enterprise Resource Planning) + VPN services + Allows scalability of VPN’s, and the Internet to access private resources + Enables Electronic Document processing + eContracts, paperless office, eVoting, eTax returns

11 © Copyright 2004 Verisign, Inc. All Rights Reserved – VeriSign Proprietary and Confidential 11 Financial Pains +Increased risk of Fraud +Phishing attacks +Streamlining internal processes +ensuring timely availability of information at multiple levels +Business and ROI rationalization +For online banking technologies, due to past initiatives not meeting expectations +Struggling to develop a Multi-channel approach +Increased Credit Risk (eg. Worldcom/Enron, 3G licenses) +Lack of Integration with back-end & CRM +Ensuring privacy and security of financial transactions

12 © Copyright 2004 Verisign, Inc. All Rights Reserved – VeriSign Proprietary and Confidential 12 Solutions +Customer Centricity +Lifetime loyalty is diminishing +Service quality to drive Customer Centricity +Infrastructure Resilience +Effect of Sept. 11th on business continuity (eg. Disaster recovery) +Quick response to attacks (eg. Code Red & Nimda viruses) +24x7 requirements for online security threats. +Customer and supplier focus on security +Regulation & Compliance +Conformance to Signature Directives +Data Protection (Privacy) +Reduce cost of administration +Single-Action management +Reduce training costs +Cost Reduction through outsourcing +Reduce cost to help desk operations +Self-care interfaces for password management +Faster time to value +Web interfaces +Contain cost due to growth of resources and user churn +Centralized policy based access control management +Centralized user management +Toolkits for expandability

13 © Copyright 2004 Verisign, Inc. All Rights Reserved – VeriSign Proprietary and Confidential 13 PKI Enables Banking Applications Access Control Credit Request View Balance Bill Payment Funds Transfer Cheque Ordering ID & Password Access Control Credit Request View Balance Bill Payment Funds Transfer Cheque Ordering PKI & Digital Certificates Large Funds Transfer Contract or Agreement Signing New Services (Credit, Loans, Cards) Transaction Signing (non-Repudiation Reset Password (Authentication) AAA: Authentication & Accounting Reduced Fraud & Liability Risk Secure Disclosure (“I Agree” eSignature) Automated Services (Change of Address) Receipt Acknowledgement Revenue Opportunities

14 © Copyright 2004 Verisign, Inc. All Rights Reserved – VeriSign Proprietary and Confidential 14 Critical Business Issues Before VeriSign: Opening an Online Brokerage Account Account Set Up Potential Client Goes Online to Set Up Brokerage Account Prints Out Forms Completes and Signs Forms Mails Forms to Bank Bank Does Credit Check Bank Mails Member Agreement Client Mails in Check to Open Account Elapsed Time - Weeks

15 © Copyright 2004 Verisign, Inc. All Rights Reserved – VeriSign Proprietary and Confidential 15 Unanticipated Consequences Bank’s Goals Grow Customer Base Reduce Cost of Operations Business Consequences 80% Drop off rate: customers frustrated with process Paper-intensive, mailing costs, etc.

16 © Copyright 2004 Verisign, Inc. All Rights Reserved – VeriSign Proprietary and Confidential 16 A Track Record of Success +Return On Investment (ROI) +120K new customers +Higher Security = Service Value +90% reduction in activation time +Reduced errors in data processing After VeriSign: Opening an Online Brokerage Account Potential Client Goes Online to Set Up Brokerage Account Client enters info into web site Electronic Bank Credit checking Approved client receives digital certificate Client trading Elapsed Time minutes

17 © Copyright 2004 Verisign, Inc. All Rights Reserved – VeriSign Proprietary and Confidential 17  Grow online brokerage business by enabling secure online transactions  Simplify account set-up process  Dramatically reduce 80% abandonment rate Business Challenge  Digital certificates issued by Barclays to all online clients  Leveraging VeriSign’s global PKI service  Design and implementation of fully automated account set up process VeriSign Solution  Reduced account set-up time from weeks to minutes  Acquired 125,000 clients in one year  Increased online trading volume by 10X Results Managed PKI Service

18 © Copyright 2004 Verisign, Inc. All Rights Reserved – VeriSign Proprietary and Confidential 18 Banking Communities Chain using Digital Certificates Brokerage Brokerage Community Banking Community Insurance Community Digital Certificates Portal Authentication

19 © Copyright 2004 Verisign, Inc. All Rights Reserved – VeriSign Proprietary and Confidential What if the CA were compromised? + Company or Individual Credentials (Certificates) would no longer be trusted + may contain malicious code +Malicious Software could be distributed +(Code Signing) +Certificates may not represent the device, user, or company +non-repudiation is compromised +Electronic signatures are not valid +Fraudulent transactions could occur +Unauthorized access to confidential resources +Must ensure that someone (eg. Hacker, Competitor, etc) can not issue certificates on behalf of the CA. Company Public Root Company CA #1 Company CA #3 Company CA #2 Public Class 2

20 © Copyright 2004 Verisign, Inc. All Rights Reserved – VeriSign Proprietary and Confidential Protecting Integrity of the Certificate Authority +We need to ensure CA integrity +Protection of the CA’s private key, Certificates, Stored Keys, Digital Notarization, Revocation Lists +Why is CA Trust so Important? +The user can be sure the certificate is genuine +CA has established Infrastructure to ensure Trust +The CA becomes a Trusted Third Party in Legal issues CompanyRoot Division#1Division#3Division#2 VeriSign

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22 © Copyright 2004 Verisign, Inc. All Rights Reserved – VeriSign Proprietary and Confidential 22 Why a Co-Managed Approach? +Allow customer to focus on their core business +Minimize purchase of hardware & software +Reduce Total Cost of Ownership +Avoid Hidden costs of managing your own network security +Transfer Liability to a third party +Co-Management allows for seamless scalability +Move the “blue collar” role to the TTP and take on a “white collar” approach to certificate management +Faster response to regulation conformance +Transfer responsibility of technology upgrades to the TTP +Reduces additional training, hardware, and software investments +Customers Still Have full Control +*TTP = Trusted Third Party

23 © Copyright 2004 Verisign, Inc. All Rights Reserved – VeriSign Proprietary and Confidential 23 Is your Trusted Third Party

24 © 2004 VeriSign, Inc. © Copyright 2004 Verisign, Inc. All Rights Reserved – VeriSign Proprietary and Confidential Intelligent Infrastructure Services Gabriel Dusil VeriSign, Inc. Date: December 14, 2004


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