Presentation is loading. Please wait.

Presentation is loading. Please wait.

Business Processes, Information, and Information Systems Chapter 2.

Similar presentations


Presentation on theme: "Business Processes, Information, and Information Systems Chapter 2."— Presentation transcript:

1 Business Processes, Information, and Information Systems Chapter 2

2 Study Questions 2-2 Q1: Why do we need to understand business processes? Q2: What is a business process? Q3: How can information systems improve process quality? Q4: What is information? Q5: What data characteristics are necessary for quality information?

3 Study Processes and Look for Inefficiencies Can any processes be simplified? Can tasks be re-ordered or re-organized to eliminate tasks and save labor hours? Can process costs be reduced by applying information technology? 2-3

4 A network of activities, resources, facilities, and information that interact to achieve/accomplish some business function. Q2: What Is a Business Process? 2-4 Business Function Activities Resources Facilities Information

5 FlexTime’s Three Business Processes 2-5 Figure 2-1

6 Register Participants Process 2-6

7 Figure 2-4 Register Participants Process 2-7

8 2-8 Process Symbols (BPMN Standard)

9 Activities— Transform resources and information of one type into another type Decisions— A question that can be answered Yes or No Roles— Sets of procedures Resources— People, or facilities, or computer programs that are assigned to roles Repository— Collection of business records Components of a Business Process 2-9

10 Q3: How Can Information Systems Improve Process Quality? 2-10 Figure 2-3

11 2-11 Revised GearUp Process Using BPMN Buyers and Operations share a single, integrated repository of vendor data

12 Knowledge derived from data (recorded facts or figures) Data that is presented in a meaningful context Data processed by summing, ordering, averaging, grouping, comparing, or other similar operations A difference that makes a difference Q4: What Is Information? 2-12

13 2-13 Where Is Information? Graph is not, itself, information Graph is data you and others perceive, use to conceive information Ability to conceive information from data determined by cognitive skills People perceive different information from same data

14 1. Accurate Correct and complete Crucial for management Cross-check information to ensure accuracy 2. Timely Produced in time for intended use 3. Relevant to both: Context Subject 5. Characteristics of Quality Information? 2-14

15 4. Just barely sufficient Sufficient for purpose it is generated Avoid too much or extraneous information 5. Worth its cost Relationship between cost and value Information systems cost money to develop, maintain, and use Must be worth that cost (i.e., trip vs. web conference) Characteristics of Quality Information (cont’d) 2-15

16 Information Stored in Repositories Q6Where Is the Information in Business Processes? 2-16 Check Membership Status Member Records Status Customer data: Name, , Address, Phone(s), DateOfBirth Membership data: DateOfMembership, MembershipType, FeePaid, ExpirationDate Course data: Name, Description, StandardFee, PromotionalTerms Class data: CourseName, StartDate, EndDate, Instructor, AvailableSeats

17 2-17 Information for Unstructured Processes Data Quality of information determined by people and procedures used to interpret that data Data is a stimulus that causes you to create information …in your mind Your mind and your thinking are most important part of an information system

18 2-18 How Does the Knowledge In This Chapter Help You? Be able to document GearUp’s business processes, and explain in a professional way how GearUp should develop new or adjust existing information systems Think about similar issues you will likely encounter in your career. Go through Ethics Guide topics in the textbook

19 Additional Points Management tasks differ with levels of decision 2Different tools/data may be needed at different levels 3Same tools and sources may be used differently 4IS Tools are interrelated in an organization 5A digital firm = DM (processes + assets + relationships) 6 Social-technical approach to study MIS

20 SystemsThat Span the Enterprise 1-20

21 2-21 Active Review Q1: Why does the GearUp team need to understand business processes? Q2: What is a business process? Q3: How can information systems improve process quality? Q4: What is information? Q5: What data characteristics are necessary for quality information?

22 2-22 Case Study 2: Fulfillment by Amazon (FBA) Sold via Amazon.com Sold elsewhere Order handling (per order) $1.00$4.75 (+) Pick & pack (per item) $1.00$0.75 Weight handling (per pound) $0.37$0.45 (+) Storage (cubic foot per month) Minimum $0.45 (rates vary by time of year) Minimum $.045 (rates vary by time of year)


Download ppt "Business Processes, Information, and Information Systems Chapter 2."

Similar presentations


Ads by Google