1. EMIS News and Developments
Neil Laycock Dr Shaun O’Hanlon

2. Since the last conference…
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3. Go live at the 3000th practice
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4. EMIS Web: England’s most popular primary care clinical system
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5. KLAS report EMIS Web rated highest of all GP systems
Scored highest for support
Rated easy to use
Rich in functionality – including search and reports and community functionality
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Segway to next slide – user engagment (to Qinnovation)
Details:
KLAS interviewed providers from 102 GP practices to offer greater transparency into supplier system performance. Which suppliers lead in system functionality, service, training, and up-to-date technology?
Independent review.
Web
Web is EMIS’ go-forward, hosted platform. It rated highest of all fully rated GP solutions, and customers are satisfied with the platform overall. As one provider said, ‘The program
is very easy to use. It has a lot of functionality, including functionality for community health services. Also, it gives users the ability to write very powerful searches and reports. And I
like the ability we have to provide a patient interface.’
[Page 20]
EMIS scored highest for their support due in part to their support staff. One provider stated, ‘EMIS has been doing this for such a long time, and they are pretty solid. We are able to interact with engineers who go around to the individual practices and they stay until everything is sorted out. It can’t get any better than that. We have complete continuity.’
[Slide 11]
Most Customers Remaining with Their Incumbent for the Long Term
PCTs (primary care trusts) and CCGs (clinical commissioning groups) often choose between several government-accredited suppliers for new software, but those retendering generally remain with their incumbent and look at upgrading their software. Despite complaints of lacking functionality and support, over 90% of customers reported
that their current supplier was part of their long-term plans.
[Slide 15] 5 5

6. QInnovation Partnership between EMIS and the UON
£10,000 grant towards research projects
Two winners in 2013:
Dr Walter - use the QDiabetes tool to improve detection of diabetes among 100,000 patients in the local CCG
Professor Sheikh - evaluate the safety of varenicline among smokers with COPD.
Launching 2014 award today - Google ‘QInnovation’
Across any domain - acute, CCMH, CCGs
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SEGWAY – encouraging from all aspects – acute, community and CCG projects. Talking of CCGs.
This year’s winners:
Berkshire GP Dr Tim Walter and Glasgow GPSI Professor Aziz Sheikh will each receive a £10,000 grant towards their projects and access to the QResearch database.
The GPs won the inaugural awards from QResearch, a partnership between software company EMIS and the University of Nottingham.
Dr Walter's project will use the QDiabetes tool to improve detection of diabetes among 100,000 patients in the local CCG.
His aim is to develop a best practice toolkit to help other CCGs. Picking up more cases of undiagnosed diabetes would also raise QOF income.
Professor Sheikh, who works at the Royal Hospital for Sick Children in Edinburgh, will evaluate the safety of the smoking cessation drug varenicline among smokers with COPD or similar lung conditions. These patients may be more susceptible to possible side effects.

7. CCGs – what it means to us
Uncertainty
Budgets
Relationship building
Opportunity
Joint objectives to provide core GP system
CCG strategy and EMIS
We’re learning as CCGs are learning
Development roadmap
Wider responsibilities
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Message:
- landscape very different than 2 years ago.
- supporting the change positively.
DETAIL:
Uncertainty
The CCGs didn’t get their budgets at the same time
So we didn’t get paid for 8 weeks – putting our cash flow at risk.
In terms of relationship building, new contacts for us to build relationships with, or existing contacts were trying to get to grips with their new jobs and suppliers were the last thing on their mind.
Opportunity
A lot of engagement came from the fact that we had a joint objective to provide an incumbent essential core service to GPs – can’t do without their operating system
We’re trying to work out where we fit in to CCG strategies – some have their strategies worked out, some don’t know yet where they’re going.
We’re learning as they’re learning what their strategies are – our world has changed as their world has changed.
It’s changed some elements of our development roadmap – standardised templates and data entry, data audit, QOF performance, search and reports are important to CCGs
Supporting CCGs that don’t immediately have the capacity or manpower that PCTs had – seconded project managers, intensive training etc.

8. Interoperability Interoperability between all healthcare sectors
Examples of where the MIG is delivering benefits in a local health economy:
Record sharing
Discharge summaries
Clinical correspondence
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The MIG is a national interoperability solution delivered locally, connecting any
healthcare system within a healthcare economy.
Uniquely we provide connectivity to virtually all UK primary care systems. This gives Healthcare Gateway’s customers
unparalleled, secure access to the whole-life health records of nearly all of the UK’s
population.
By mobilising this data via the MIG, healthcare providers are able to
deliver safer, more efficient care.
Healthcare Gateway has become a recognised industry standard for interoperability
with a significant and growing number of suppliers

9. Progress on CCMH
Recruited Martin Bell, Director of Community, Children’s and Mental Health
Ring-fenced dedicated teams
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10. EMIS CCMH Roadmap Q4 2013 Apr 2014 Jan 2014 Q2-Q4 2014
Sexual Health
School Health
Maternity / New Born
2015
Bed Management
Mental Health
Enhancements to
Safeguarding
Appointments
Registration / DBS
Family Linkages
Record Utilities
Q2-Q4
2014
Full Child Health
Assessments
Community Mobile
Reporting
Apr
2014
PA Configuration
Death Notification
Service Prescribe
Family Links
Care Planning
Spine Services
CAB Provider
PA multi-workflows
Recall Schedules
Jan
2014
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Won London and South contracts.
Speaking of contracts, GPSOC-R Q4
2013

11. GPSOC-R
Principal and subsidiary supplier model to introduce new market entrants
Focused on improving national programme usage
Create a framework to promote innovation
Open interfaces and new interface standards
User engagement in roadmaps 
Due early 2014
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GPSoC R
- taking a lot of time on requirements – key message loads of work for us
- big focus for us
Principles:
- increasing utilisation of national spine services – to improve patient care
- increased participation of the user groups -

12. EMIS Primary Care Roadmap
2015
2014 Q1
2014
Summary Config
EMIS Mobile v2
Customer codes
GPES
Meds enhancements
EPSr2
Meds manager
Synonyms
Spell checker
Care Plans
Patient Access Record Viewer Q4
2013
SHAUN Q3
2013

13. With help from Paul Lowry, Chief Systems Architect
EMIS Web
With help from Paul Lowry, Chief Systems Architect

14. EMIS Primary Care Roadmap
2015
EMIS Web Scotland
EMIS integrated care pathways
GPSoC v2
Spine services
GP2GP v2.2a
Enriched SCR
eReferral Service
2014
New Doc Manager
Workflow Manager
Resource Manager
Wales MMSv6
CDA Q1
2014
Summary Config
EMIS Mobile v2
Customer codes
GPES
Meds enhancements
EPSr2
Meds manager
Synonyms
Spell checker
Care Plans
Patient Access Record Viewer Q4
2013
SHAUN Q3
2013

15. Patient.co.uk Health and Wellbeing launch Apps
MyHealth test
Apps
Patient Access app
Diabetes Manager
Medical Abbreviations app
Toilet Finder
Listen aloud functionality
Shared decision making resources
Patient Pro
GP Web Solutions redesign
And….Patient.co.uk local

16. Localisation Relevant local information Local trends
National heat maps

17. Harnessing local data
Local search
National trends
Major cities

18. Localised services & trending topics
Live trending data
Local health services
Local news & weather

19. National picture – trending topics
Live trending data
Heatmaps show ‘hotspots’ across the UK

20. A year at Patient.co.uk

21. With help from Ben Foster, Operations Director, Patient Services
Patient Access
With help from Ben Foster, Operations Director, Patient Services

22. Integrated care

23. Integrated care across EMIS Group
CCMH
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GP (EMIS) - 5,170 of 9,858 GP Practices in the Primary Care market (52% penetration - #1 in the market)
Pharmacy (EMIS Group) - 4,727 of 13,549 High Street Pharmacies) in Community Pharmacy market (35% penetration - #2 in the market)
Pharmacy (Ascribe) - Pharmacy & Medicines Management market (30.6% penetration - #2 in the market)
CCMH (EMIS) - Growing penetration in Community & Child Health market
CCMH (Ascribe) - Mental Health market (11.1% penetration - #3 in the market GP

24. Digital Healthcare
80% of the UK diabetic retinopathy screening programmes use Digital Healthcare software
Global coverage - world’s largest supplier
Based in Cambridge
2.8m patients
43m images
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Average size of images = 1MB
43 Terrabytes of data

25. Integrated care across EMIS Group
CCMH
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GP (EMIS) - 5,170 of 9,858 GP Practices in the Primary Care market (52% penetration - #1 in the market)
Pharmacy (EMIS Group) - 4,727 of 13,549 High Street Pharmacies) in Community Pharmacy market (35% penetration - #2 in the market)
Pharmacy (Ascribe) - Pharmacy & Medicines Management market (30.6% penetration - #2 in the market)
CCMH (EMIS) - Growing penetration in Community & Child Health market
CCMH (Ascribe) - Mental Health market (11.1% penetration - #3 in the market GP

26. Ascribe products Acute care Unscheduled care Mental health
A&E system (Symphony)
PAS / EPR
Pharmacy / ePrescribing
Order comms
Departmental systems
eDischarge
eHandover
Digital dictation
Unscheduled care
Mental health
ePEX / Jade
Business intelligence
Doc. management
Implementation

27. EMIS Group Integrated care
Record sharing - Unscheduled care, Acute, CC, MH, Pharmacy, GP
Integration - Medicines manager, Discharge & admission, tasks, scheduling
Managed care pathways - LTC’s, referral management, diversion programs
Patient Access - Patient empowerment, PHR
Whole systems reporting and BI
Research
SEGWAY – where have we successfully done this before?

28. Pharmacy integration
With help from Shanel Raichura, Professional Services Manager and Clinical Safety Officer, Rx Systems 

29. With help from Tim Hill, EMIS Product Manager
EMIS Mobile
With help from Tim Hill, EMIS Product Manager

30. A special offer for NUG delegates
FIRST SIX MONTHS FREE When you take a 3yr contract FIRST YEAR FREE When you take a 5yr contract
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Big finish – special offer for everyone at the NUG conference today
If want to see more on EMIS Mobile – Tim Hill running a session on Friday

31. Any questions?