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Dealing With Difficult people and situations Judith Bateson People and situations Keep calm and carry on...... How to deal with difficult people and situations.

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Presentation on theme: "Dealing With Difficult people and situations Judith Bateson People and situations Keep calm and carry on...... How to deal with difficult people and situations."— Presentation transcript:

1 Dealing With Difficult people and situations Judith Bateson People and situations Keep calm and carry on How to deal with difficult people and situations Helen Williams

2 Your name? What is your role?

3

4 Challenging people and behaviour 1. Individually write down some examples of difficult behaviours or situations: you can use examples you’ve experienced e.g. Bad language; people who don’t listen. Write one behaviour per post-it note. 2. In pairs, talk to someone you don’t know well, about these behaviours and share what you’ve written.

5 Difficult types Mr and Mrs Know-it-all

6 Challenging people and behaviour In groups discuss – Why do people behave like that? What could be causing that behaviour?

7 Possible causes for behaviour Upbringing Media Health – physical/mental Embarrassment Privacy Lack of confidence Learnt behaviour Genuine grievance (contd)

8 Possible causes for behaviour Culture Peers Financial worries Perceptions Lack of information/unclear information Dependency on drugs/alcohol Stress/anxiety Literacy/language barriers

9 Difficult Person Coping Plan 1. Be brave! 2. Have a plan – be prepared to modify or abandon it! 3. Stop wishing they were “different”! 4. Breathe! Cooling off period 5. Give eye contact – don’t stare! 6. Respect others 7. Mind your language! 8. Hear what others say 9. Control your temper – yes, really! 10. Accept that you might be in the wrong – what, you?

10 OPPORTUNITYISNOWHERE


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