6Roadmap Priorities Straight Ahead, With Speed ScalableThe platformFlexibleThe Workforce MobilityIP Office continues on with the same priorities: a scalable platform, enhanced mobility for a flexible workforce, and a focus on the future by ensuring customer’s get the most out of their initial investment)FutureThe Customer’s Investments
7INVESTMENT PROTECTION SME Communications: It’s All About Innovation The Convergence Roadmap is now completeR8.1 FP1R9.0Dec’12Sept’13Avaya IP OfficeManufacturer’s support policy is 3 years after the effective EOS date. An additional 3 years extended support beyond end date of manufacturer’s support is also available.INVESTMENT PROTECTIONAvaya Integral 5Completed: R5Sept 2009Avaya PARTNER®Completed: R6 Mar 2010PARTNER® EOSon 8 Nov 2010Avaya NorstarCompleted R6.1 plus R7Nov 2010 and March, 2011Norstar EOSon 4 Oct 2010Avaya BCMCompleted R7March 2011BCM EOSon 1 Mar 2012Accelerates innovation with IP Office, our flagship solution for SME markets
8IP Office Roadmap IP Office 8.1 FP1* (Current) IP Office R9 Generally AvailableCommittedIntentIP Office 8.1 FP1* (Current)IP Office R9(Sept 2013)ReleaseTime to Market FeaturesB5800 Convergence, Mid Market, SME EnhancementsContinued Mid Market and SME solution enhancementsDECT enhancementsEase of use improvementsCapacity increase up to 1500 users per ServerBranch ConvergenceImproved user experienceIncreased SecurityEnhanced Unified CommunicationsVirtualizationSimplified mobile provisioningUpdated ATM4U Line CardD160 Wireless PhoneIncrease DECT R4 scalabilityMicrosoft Lync IntegrationFlare Experience (Point-to-Point)SSL VPN EnhancementsRADVISIONIP Office / B5800 convergenceCentralized Aura Survivable Branch GatewayWeb ManagementTLS / SRTPRemote end-point CACAvaya SBC (Endpoint side)Partner Experience PortalFlare Experience (Multi-party)ThemeCore ValueOwned by product manager and product marketingNotes:Calendar Year with Month provided for any “Committed” releaseColor schemeTheme: Think about the elevator pitch from the lobby to the first floor (P Manager and P marketing)Core Value: Elevator pitch if you have 10 floor. Presented as a customer value. NO FEATURE SPEAK (P Manager and P marketing)Top Features: Examples only, not complete list. These should provide proof to the Core Values. (P Manager and P marketing)Top Features* This Feature Pack will require a full upgradeAvaya - Restricted, Confidential and Proprietary
10Communication & Collaboration from Anywhere Not only can users work with virtually any device, but they can work from anywhere.Workers can be in main offices, branch offices, at home, temporary/seasonal locations, or traveling and they will have full access to communications tools just like they were in the office. As global workforces are becoming increasingly mobile, and as we saw in the beginning of the presentation, workers rank flexible schedules even higher than compensation, flexible working tools are critical to a productive workforce.Work anywhere:Use any mobile or home phone as an office phone extensionAccess to a built in 128-port conference bridge to host, manage and attend audio conferences for employees, partners, and customersAccess to your calendar within your communications client with MS Exchange integrationInstant Messaging and presence aggregation and federation with public networks – meaning that you can IM instantly with people on different IM platforms such as Google Talk just by adding their user id your IM contacts.Along with full access to communication tools, Avaya’s solutions can also reduce long distance, and international calling costs.Calls can be routed using the most cost effective way. i.e – employees wanting to call customers or employees in other state or even country, are routed through the network and ‘break-out’ of the other IP Office locations, so it can be a local call.Expensive mobile calls are also routed through the IP Office – expensive $ a minute calls to other countries are now pennies as you can make use of less expensive land line tariffsmobileUse the same tools at home, on the road, or in the office.Access the corporate directory and messages, see employee availability, schedule and manage conference calls, chat, and make or receive calls.Reduce long distance, mobile, and international calling cost.
11Avaya IP Office Platform of your choice Single Platform 11 Scalable from5-1,000usersSingle-site orMulti-siteSME,Midmarket, orBranchDistributed orCentralizedInternal or External ApplicationsAppliance,S/W only, orHybridInvestment Protection / Cost EffectiveHardware and Software Investment ProtectionNew & Legacy IP, Digital, or Analog EndpointsConvergence platform for Norstar, BCM, & PartnerFlexible Architectures – Migrate at your own paceIntegrationUnique Consistent User ExperienceHandsetsDesktopMobileTabletIn the OfficeTeleworkerOn the RoadHomeMid-MarketEnterpriseBranchSMEIP Office11
12Avaya IP Office Solution Architecture + IP Office Branch IP Office SME Centralized Mgmt. & Licensing(SMGR, WebLM/PLDS)Avaya Aura® DistributedAvaya Aura® CentralizedLocal Mgmt. (Rainy Day)Branch #2Branch #1Branch #nCentralized Dial Plan, Trunking, Routing, Apps., & Survivability)+Centralized Mgmt. & Licensing(Multi-site Mgr., ADI)HQ Site #1Remote Site #2Remote Site #n4. Mid-market(Peer-Peer Networked)* Centralized Mgmt. (SMGR)Branch #2Branch #1Branch #nLocal Mgmt. & Licensing(IPO Mgr., ADI)Local Licensing(ADI)Single SiteLocal Mgmt. & Licensing(IPO Mgr., ADI)Branch #nBranch #2Branch #11. SME2. Distributed Branch(Local Mgmt.)3. Distributed Branch(*Centralized Mgmt.)5. Avaya Aura Branch®(a. Distributed, b. Centralized, c. Mix)IP Office SMEIP Office Mid-MarketIP Office Branch(B5800)IP Office 500 v2IP Office for LinuxMid-Market*Roadmap Item: Centralized Mgmt. (SMGR)
15Mid Market Solution Components DeploymentOptionsAvaya Server, All IPMid-marketDVD & ServerAvaya Server, HybridIPO Mid-market –DVD, Server & GatewayGateway for Analog & Digital setsIP500v2 for Analog & Digital SetsSingle SWServer Edition SW LicenseRich UC OptionsMobileDesktopInfrastructure& Endpoint OptionsDataMulti-site OptionsMulti Media EndpointsCentralizedManagementMaintenance & ServiceOptionsAvaya IP Office Support Services (IPOSS)GLOBAL SERVICES
16MidMarket Server Edition Solution What’s NewCentralized Licensing with Single Image DistributionShare licenses across sitesCentral image repositoryCommon database with templates500 users on single node; 1000 users across 32 nodesHPDL360500 IP users200 1x Portal Power users100 VMPro portsHPDL120250 IP users100 1x Portal Power users40 VMPro portsTwo Server ChoicesIntegrated Multi-site ManagementPlug-n-Play remote site installation – IgnitionIntuitive and user friendly - Browser basedCentralized upgrades, back-up and restore4 Hour Web Based TrainingAvaya IP Office Support Services (IPOSS)NetworkCentralized LicensingIntegrated Multi-site Web ManagerSecure Remote Access with SSL-VPNSecure remote access at broadband speedsFirewall and NAT traversalEliminate truck-rolls
18MidMarket Server Edition Solution Schematic Centralized management500 - Users250 - SIP TrunksXP Users256 - DSPs100 - VM Channels128 - MMC10 - SoftConsole- Server Edition- Voic Channel- Users / SIPT- User Productivity- SoftConsole- CTI Pro- TTSAs Backup to Primary500 – Users250 - SIP Trunks256 – DSPs128 – MMCServer EditionVoic ChannelCTI Pro- TTS500 – Users125 - SIP Trunks128 – DSPs128 – MMC384 - Users: D/A125 - SIP Trunks148 - DSPs128 - MMC8 - PRI144 - PSTNPrimary Server HP DL360G7 or DL120G7*Secondary Server HP DL360G7 or DL120G7*Multi-Site NetworkingIPO500v2 Expn.Expansion ServerHP DL120G7Server EditionCTI Pro- TTSServer EditionCTI Pro- TTS* - With DL120G7 Server the capacity reduces to Half
19MidMarket Solution - Small Community Networking IPVoice Networking between Server Edition sites over IP links (using Linked numbering plan)Call PagingCall Pick-upCall Back when FreeCamp-onConferenceCentralized Voice Mail (using Voic Pro)Dynamic Internal Users DirectoryDistributed Groups across networkDesk-to-desk dialingAbsent Text MessageAnti-TromboningBusy Lamp FieldCall HoldCall TransferCall ForwardHot desking across networkSCN feature set from :Up to 1000 users across 32 Server Edition sitesSCN is Activated by default thru Server Edition License
21IP Office 500v2 Exp Server - Highlights Digital / Analog SetsPRI / BRI / PSTN TrunksModular, flexible platform4 slots built-incan connect to 8 expansion modules, or 12 when using 4-port expansion cardSupports classical and IP telephony:Analog, digital and IP (SIP & H.323) setsAnalog, ISDN and SIP trunks
23IP Office 500v2 Exp Server - Station & Trunk Cards CONTROL UNIT COMPONENTSRange of interface modules:Base cards8 Port Digital Station (max. 3)8 Port TCM (Norstar/BCM)2 or 8 Port Phone Station32 or 64 Channel VCM v2 Module* (max. 2)4 port expansion card (max. 1)does not take daughter cardTrunk ‘Daughter cards’ fit on top of a base card in the same slot4 Port Analog Trunk Module2 or 4 Port BRI (4 or 8 channels)Single or Dual PRI( 8 channels per PRI enabled, other channels are licensed)Combination cards (max 2) :6 Digital, 2 Phone, 10 VCM, 2 port BRI6 Digital, 2 Phone, 10 VCM, 4 port Analog Trunk- SD card for licensing, firmware and config filesA closer look at the customization of the IP Office 500v2 system.* VCM v2 cards does not come with free 12-IP station licenses
25IP Office 500 expansion modules Choice of expansion modules:DS 16, DS 30: provide 16 or 30 digital extensionsPhone 16, Phone 30: provide 16 or 30 analog extensionsDS16A, DS30A provide 16 or 30 ports for Norstar/BCM phones (using RJ21 connectors)
27IP Office SIP Trunking SIP Provider UA B2BUA Control Call H323 SIP IP Office Managed ViewSIPProviderSIP phoneDECT R4B2BUAControlCallUASIPProviderH323IP phoneB2BUADCPDigital phoneB2BUAAnalogAnalog phoneSIPProviderIP Office acts a SIP gateway i.e. no need for a SIP phone to make a SIP call with IP OfficeBenefits: SIP trunking 20% to 30% than traditional carriersSIP trunking requires VCM cards + SIP Trunking RFARTP relay is also supported (avoids using VCM resource for IP phones once call is set up)UA (User Agent) is an entity in SIP that generates and terminates sessions.B2BUA (Back to Back User Agent) is an entity in SIP that generates and terminates sessions.IP Office acts a SIP gateway i.e. no need for a SIP phone to make a SIP call with IP OfficeIncoming calls are routed based on IP Office incoming call routesCalls can be matched against ‘Incoming’ (from) and ‘Called’ (to) addressesSIP Trunks are licensed in increments of 1, 5, 10 and 20Additional sizes are available by combining licences
29MidMarket Server Edition – Avaya Phones Targets:WalkupEverydayEssentialNavigatorAgentIP Phones96xx96x116xxiDigital Phones14xx95xx9611G96089621G9641G96089608BM129630G9640, 9640G9620L9620C9620L9650/CSBM2496509650,9650C1603i1608i1616i1616iBM321608i1616i1403140814161416DBM3214081416950495089508BM12
30MidMarket Server Edition – Audio Conf. Phones Range of sleek, professional, Full Duplex Conference phonesSuperior voice qualityOmni-direction speakers and microphonesExpansion MicrophonesSIP or AnalogSD Card for Call RecordingB149New B149 and B159 are analog conference phones.New B179 is an IP (SIP) based conference phonesnote: The B179 conference phones will ship at a later date (planned end of Q2 Calendar year 2011.). Support is built into IP Office R7.0. However, a maintenance upgrade might be needed to support this device. Maintenance builds are free of charge.B159B1792010 Avaya Inc. All rights reserved.30
31MidMarket Server Edition – VPN Phones InternetIP Hard Phone withVPN Client SoftwareIntegrates the functionality of the VPNdevice into the Avaya IP phoneAs shown in the picture, the IP Office (equipped with VCMs to support IP telephones) and a VPN gateway along with the VPN software on the remote IP phone and broadband connection to the Internet is all that is needed for the user to have access to the IP Office.A remote VPN gateway is no longer needed. The remote user experiences easier and quicker installation. This enables the remote worker to be more productive. Additionally, as the user travels around, wherever there is broadband connection to the Internet, the user can connect their IP phone. Based upon the programming done originally in the IP phone, it will locate the VPN gateway and the IP Office to become a fully functional IP set - the same as when connected locally.Application notes are available with the 3 noted VPN gateways. These gateways are targeted for the SMB space. A complete list of enterprise gateways can be found on the link provided.VPN GatewayVPN Client Software supported on:5600 series9600 seriesApplication Notes available for VPN Gateways:Kentrox VPN Q2300 RouterNetgear FVS338 VPN RouterAdtran Advanta 3305Complete list located at:
32MidMarket Server Edition – SIP Phones Requires 3rd party IP phone licenseSeveral endpoints have been testedE.g. Nokia S60, CounterPath eyeBeam/X-Lite, Polycom Soundstation, Aastra, Patton ATA, QE ATA, Grandstream, Innovaphone, iOs, AndroidBasic feature set, may vary per phoneT.38 FAX over IP support
33MidMarket Server Edition – Wireless VoIP Requires Voice Priority Processor (AVPP)Can be Twinned with deskphoneFeatures include VM indication, Hold / Mute / Transfer / Conference / last Number Redial softkeysTalk time for 3641/45: standard 4, max 8 hours with Ultra-Ext. BatteryLANTFTP Server802.11Access PointsAvayaIP OfficeIP ConnectionVoice Priority Processor3641/45a/b/g standard
34MidMarket Server Edition – DECT R4 Can be Twinned with deskphoneFeatures include VM indication, missed call indication & Call List, Hold / Mute / Transfer / Conference / Park (programmable). Access to IPO directory & messaging using AIWS.Talk time hoursExtension TwinningWANIPEthernetAvaya DECT R4 Base StationHandoverManagementPortability between OfficesAIWSMax. 48 base stations, 384 phonesBS: max 8 simultaneous callsVCM requiredCompact DECT: max 5 base stations with each max 4 simultaneous calls3725374937203740
37MidMarket Server Edition Licenses Supported New for R8.1?License LocationServer EditionNewOn Primary serverAvaya/3rd Party IP EndpointExistingPower UserOffice WorkerReceptionistSIP Trunk ChannelUMS Web ServicesAdditional Messaging PortsOn Primary or Secondary serverMessaging TTS ProfessionalAdditional PRI ChannelsOn IP500 V2 Expansion SystemCTI ProOn associated deviceCTI Wav usersIPSec Tunnelling
38MidMarket Server Edition Linux Licensing Linux Feature Key Serial Number (termed System ID) is derived from platform hardware componentsFor Avaya-supplied, System ID is displayed on packaging and serverIf the hard drive or Ethernet card fails, a replacement will change the System ID.30 day grace period on a change. New licenses required before expiry.The 30 day grace period will only run once in any 30 day period, any further change of System ID will cause all license to be come immediately invalid
39MidMarket Server Edition License Operation The Primary acts as a central license serverAllocates to Secondary or Expansion systems on request.Allocates to remote systems only after it has satisfied its own requirementsSecondary and Expansion systems will check their local licenses first before any request of the Primary.Local licenses cannot be placed into the Primary’s license poolAny Secondary or Expansion system losing contact with the Primary will persist allocated licenses for a 15 day grace periodAlarms (SSA/SNMP/Syslog/ ) for license over allocation, grace period start + reminder- Central licenses are issued/locked to Primary’s feature key serial number.Primary’s record of remotely allocated licenses persists until the device is removed from the solution, or it’s requirement reduces.Secondary and Expansion Local licenses can include IP Endpoint and User licensesThe design aim is to support licensing for a fully licensed system. Operation whilst partially licensed is possible, but can lead to unpredictable allocations due to first come first served, and Primary’s own license priority
41MidMarket Server Edition Server Edition Manager – Configuration Select ‘Solution’ or specific device in the list and then ‘Configuration’Navigation Pane opened on selection:
43User Productivity Licenses IP OFFICERECEPTIONISTWorks switchboardCan manage multiple sites from anywhereIP OFFICEOFFICE WORKEROffice workerFor employees that work in the office, this provides applications for efficient call handling, using a browser based interface for call handling, voic , presence & instant messagingmobile workerEven with a mobile phone, being on the road, down the hall, or in another office…can often mean missing a call. IP Office Mobile Worker solves the problem by making any mobile phone an extension of the office phone system—complete with call handling features, speed dials and more. No more giving out personal reach numbers. You get the peace of mind that when customers call, they are dialing your business number; not your employee’s personal one. And your employees get the tools they need to stay in touch easily and professionally.teleworkerWorking from home regularly or occasionally is efficient, it’s green, and in many situations it’s necessary—and with IP Office Teleworker it is very easy. IP Office Teleworker makes any home office a remote extension of your main office. Users truly feel like a remote extension of the main office with the same phone and functionality they’d have in the office. You turn their commute into productive time and they connect as if down the hall. And the best part for your business—because it all goes through the IP Office system, you can hire talent from anywhere and save money.PoweruserFor any employee with a laptop, IP Office Power User takes mobility to another level. Give your executives, managers and other key employees the tools they need to manage the business, communicate decisions, share ideas and lead teams. With Power User, they can control office communications using an IP phone, cell phone or laptop; have calls ring simultaneously on all their devices; get automatically notified of important voice mails and s (viewing them in the same inbox); set up conference calls on the fly—with up to 64 participants. It’s the ultimate in communications accessibility, designed to help your people be as productive as possible—anytime, anywhere.receptionistBe sure the first impression you make on callers is prompt, personal and professional by equipping front desk personnel with IP Office Receptionist. Streamline call handling with easy point-and-click call controls. See who’s calling and why. Integrate with commonly used database software. Monitor all office extensions. Have one receptionist provide coverage for multiple offices.customerservice agentAny employee who regularly fields calls relating to sales, service, billing, product information, etc., should be equipped with IP Office Customer Service Agent. It’s a browser-based client that lets agents respond quickly to current conditions. Agents receive information on the number of calls on hold, in progress, lost, as well as the number of agents logged in and logged out. If no calls are waiting to be answered, the customer service agent can spend more time with the current caller, helping to increase revenue and customer satisfaction.customerservice supervisorIf you are serious about having the best sales and service, you will want to constantly monitor and measure how you are doing. Big companies have long done it. With IP Office Customer Service Supervisor growing companies can do it, too. Customer Service Supervisor gives you the reports you need to manage your sales activities, judge the value of marketing campaigns and see how well agents are handling sales and service calls.Work from the officeIP OFFICEPOWER USERLaptop & Cell PhoneNeed to work from anywhere43
44Receptionist Softconsole IP OFFICE RECEPTIONIST Works switchboard Can manage multiple sites from anywhere
45Receptionist: SoftConsole Intuitive flexible interfaceAbility to maintain visibility of:Calls waitingCalls holding/parkingAvailable resources per business functionCentralized Operator/AttendantAbility to perform minor system administrative functions (e.g., change group status, change divert settings)Works with IP telephones on Primary ServerUp to 4 SoftConsole per IP Office systemThe IP Office internal directory is always up-to-date as and when users are added/deleted and can even show IP Office remote users in an IP Office VoIP VPN network (see ‘’Small Community Networking’’). The internal directory is automatically synchronized between IP Office systems.Furthermore the external directory can be synchronized using LDAP
46Office Worker Flare Experience Unified Messaging Service (UMS) One-X Portal for IP OfficeExcluding Telecommuter ModeFlare ExperienceUnified Messaging Service (UMS)IP OFFICEOFFICE WORKERWork from the office
47Unified Communication One-X Portal: Thin client; Enhance User ExperienceFederated presence with GoogleTalk contactsMute button for active callsMS Exchange calendar miningTransfer IM to voice conversationSimple URLsMyBuddyGadget tabs& more!Easy 3rd party gadget integratione.g. iGoogleRequire Office Worker or Power User License2010 Avaya Inc. All rights reserved.
48Unified Communication One-X Portal Call AssistantWindows client providing:Outlook screen popOne-X Portal screen popIncoming /missed call notificationHot-key diallingOnly available and included in the Power User, Office Worker, & Teleworker solutions; as noted, the Telecommuter mode is only included in the Power User and Teleworker solutionsAlternative to Phone Manager that offers thin client/server operationSimple to deploy (browser-based)Low deployment costMinimum ongoing costsProvides real-time call control & more:Answer, Drop, Hold, RecordAccess to phone settings (Fwd, DND)Centralised call log (e.g. missed calls)Personal directoryExternal directory access via LDAPIM & Presence (Busy Lamp Field) – local IM between usersAudio conference control – R6.0Personal greetings, out-calling, view voice messages from one-X Portal – R6.0Outlook integration – R6.0 – dial from OutlookSupported Browsers:Internet ExplorerMozilla FirefoxApple Safari (both Mac & Windows)Also supported in above browsers within Citrix/Terminal Server environmentPresence statesAvailableDo not DisturbBusy on PhoneOff-line/Away/Logged-outUnknownPresence state is reflected in the directory gadgetInstant Messaging is supported by way of a pop-up gadget between in-system IP Office users onlyInstant Messages cannot be recorded or accounted for in this release4848
49Unified Communication One-X Plug-in for Ms Outlook: Integrate Business Apps with Comm.Click to call or conferenceFederate presence with MS Exchange, GoogleTalkVisual voicMicrosoft Outlook is an application that many knowledge workers invoke in the morning, and keep running all day. The IP Office Plug-in for Microsoft Outlook brings a subset of the one-X Portal user experiences to Outlook. The plug-in allows the user to communicate with the contacts without leaving the Outlook window and without needing to bring up other separate client application. This vastly improves user productivity.Capabilities include:Federated Presence and Instant MessagingInitiate a Voice callGet notifications for incoming calls with options to accept or reject.Visual voicCommunication history with the selected contact as well as the whole communicationExport Outlook contacts to one-X Portal ServerCall options on the context menu of a contact.The plug-in window can be “collapsed” to avoid capturing the entire screen. The UC features will continue to be available to the Outlook user.Calendar miningEasy to install – no additional servers requiredintuitive for your customers to useIncrease consideration with Microsoft SMEsRequire Office Worker or Power UserPrime contacts always on display – no search required!
50Unified Communication One-X Plug-in for salesforce.comMake and receive callsConsultative or blind transfersIP Office R8.0 enables integration with Salesforce.com for business users. This integration enables Salesforce customers that are using IP Office for their telephony applications to control calls from within the Salesforce portal itself. This integration is enabled by a small Windows application that runs in the system trayIP Office Release 8 will support the following call-control features from within the Salesforce portal:Making an outbound callReceiving an incoming callHold/UnHold callConsultative or Blind transferScreen pop on incoming callsPlace calls on / off holdSimple plug-in appears in side bar of every SFDC pageEnable your customers to personalize their serviceInstant access to customer information
51Unified Communication Flare Experience* on Windows & iPADRequire Office Worker or Power User License* v1.1 Supports PtP Video thru R8.1 FP151
52Power User Everything from Office Worker profile, plus: Video SoftphoneOne-X Mobile PreferredIP OFFICEPOWER USERLaptop & Cell PhoneNeed to work from anywhere
53Unified Communication Video SoftphoneSoftphone with 6-party video conference capabilityCan be controlled from one-X PortalFor Windows & MACThe IP Office Video Softphone is a client application and is included in the Power User and Teleworker solutions. With respect to the video aspect, it enables a user to connect a USB video camera to the PC and via the Video Softphone application, a video call can be initiated.5353
54Mobile CollaborationAdding “one-X® Mobile” to Essential Edition for all UsersMobility OfferIncluded as standard for all usersPREMIUM Mobility OfferFor use with IP Office Preferred Editionone-X® Mobile Essential for IP Officeone-X® Mobile Preferred for IP OfficeCost-effective mobility without the need for an additional serverMobility: Simultaneous ring and call control with office desk phoneIntegrated server-based solution provides rich functionalityUC: Multi-modal communication – IM, voice call control, conferencingSupported on iPhoine ,Andrioid and BlackberrySupported on Android and iPhone2010 Avaya Inc. All rights reserved.
55Mobile CollaborationOne-X Mobile Preferred: Manage Office Comm. from MobileIPO500v2as Trunk GatewayCellular voice / PSTNSimplified, open architectureUses One-X Portal & Mobility Server Services on PrimaryCalendar integration with MS ExchangeRich presence aggregation and federation with public networksSupported on Android , iOSReal-time business collaboration for the mobile workforceVoice callsone-X Portal & Mobility ServerDataPrimary ServerDeploying the Avaya one-X Mobile Preferred for IP Office is accomplished through a simplified and open architecture. A server is required, but it uses the same server that hosts the one-X Portal and Preferred Edition server, which simplifies the network and IT requirementsThe server is used for non-voice services such as presence, IM, call control, and Geo-locating services, which are handled using the cellular data network. The server also provides Microsoft Exchange free/busy calendar details, and presence aggregation and federation using XMPPInternet /Cellular Data NetworkMicrosoft ExchangeServerCalendar Integration2010 Avaya Inc. All rights reserved.
56Video Collaboration IP Office 8 Video Collaboration IP Office 8.1 & Scopia Integration Deployment Overview - Small SitesSIPH.323XT5000IP OFFICEPublic H323Scopia Desktop(via Firewall/NAT)AvayaWirelessPhonesVideoSoftphonesScopiaDesktop ServerMobile/Desktop FWTScopia Mobile(via Firewall/NAT)Scopia XT5000/XT4200Avaya Digital Phone& IP PhonesDMZPublic NetworkPrivate Network
57Video Collaboration IP Office 8 Video Collaboration IP Office 8.1 & Scopia Integration Deployment Overview - MidMarketSitesSIPH.323ScopiaPathFinder ServerH.323 FWTH.460 H.323EndpointIP OFFICEScopia ManagementH.323 GK + SIP B2BH.323EndpointSIP TrunkElite MCUAvayaWirelessPhonesScopia Desktop(via Firewall/NAT)ScopiaDesktop ServerMobile/Desktop FWTScopia Mobile(via Firewall/NAT)ScopiaXT5000/4200VideoSoftphonesAvaya Digital Phone& IP PhonesDMZPublic NetworkPrivate Network
58Including FW Traversal Video CollaborationOption-1: Using SCOPIA IntegrationComponents RequiredScopia XT5000 SMB LicenceScopia XT5000SMB SolutionScopia XT Desktop4/9 Way MCUIncluding FW TraversalScopiaXT4200(Optional)ScopiaXT5000(Optional)Additional EndpointsRequire IP endpoint License to register XT5000
61Voice Mail Pro – main features Queue AnnouncementsOptional break out to Vmail or agent.Position and ETA.Call RecordingCheck how your staff are answering calls.Record calls to any mailbox. Store and forward in sAutomated Attendant.Call flows to efficiently handle user calls.Route via CLI, Conditions, DTMF.Dial By Name with caller announcements.Unified MessagingIntegrate voic andCampaign ManagerCapture details and play back later.Structured Vmail Message accessed via WEB.
62Flexible Call Recording – Contact Store R8.1 FP1Browser based access to recording libraryPowerful search filters:CLID, Date, time, dialled number, length, extension numberAd-hoc (immediate record) or percentage calls in a time periodEasily archived and retrievedPerfect for training and conflict resolutionRequire Contact Store License per Primary & Secondary Server
64MidMarket Server Edition Caveats No CCR (Option of DevConnect)No central CDRsNo central CTINo embedded VM or AA – only centralised VMProIP Phone resilience only with Avaya 16xx/96xx H.323No Integrated MoH Connections
66New Features in 8.1 FP1?GA: 17th Dec 2012Flare Experience with PtP Video for iPad & WindowsContact Store support on Linux (Primary & Secondary)Microsoft Lync integration; on Client levelScopia Video Conference integrationNew DECT phones (D160) and increased capacities (384)New ATM V2 and Combo Card ATM V2SSL VPN enhancements
68New Global Offer from Avaya MidMarket Support Services are consistent, flexible and simpleSingle fee per node*Available in Wholesale and Co-Delivery ModelsBase offer includes:Remote Technical Support: HW and SWBusiness Hour Support – 8x5x5Major Software UpgradesSoftware Patches and UpdatesEnhanced Remote Connectivity1, 3 or 5 year prepaid termsOptional Add-OnsAny Time / Any Day Support24x7x365Parts ReplacementNBD or 4 houror On-site (US)ConsistentSame offer elements forSME and Mid MarketFlexibleMultiple service delivery options availableSimpleIndustry standard supportmodel at a fixed price* Promotional pricing is currently available.
69Co-Delivery List Price Promotional Entry Pricing – Sample shown: 1 year list Will have 1, 3 and 5 year terms, all total pre-payWholesale List PriceCo-Delivery List PriceOffer OptionsIP 500 V2HPDL360G7LinuxDL120G7Remote Technical Support & S/W Upgrades8x5 Rem Tech Support & S/W Upgrades$215$194Per Server24x7 Rem Tech Support & S/W Upgrades$275$248With NBD Advance Parts Replacement (APR)8x5 Rem Tech Support, NBD APR & S/W Upgrades$284$611$390$256$550$35124x7 Rem Tech Support, NBD APR & S/W Upgrades$344$671$450$310$604$405With 4-Hour Advance Parts Replacement8x5 Rem Tech Support, 4-Hour APR & S/W Upgrades$353$1,007$565$318$907$50924x7 Rem Tech Support, 4-Hour APR & S/W Upgrades$413$1,067$625$372$961$563Notes:This chart would be created by the pricing prime during the Core team meetings of the offer development.Preliminary Pricing box: codes / pricing should be shown here. If the offer contains variable pricing a pricing explanation should be entered below in the “Pricing Explanation” section.Next Steps box: Example: here a timeline of code creation may be entered to give a forecasted view of what needs to happen next from a pricing perspective.APP = Average Partner PriceNote: 48 options, available in 1, 3 or 5 year terms. On-Site options are available in the US-only.
70Co-Delivery List Price Promotional Entry Pricing – Sample shown: 3 year list Will have 1, 3 and 5 year terms, all total pre-payWholesale List PriceCo-Delivery List PriceOffer OptionsIP 500 V2HP DL360G7Linux ServerHP DL120G7 Linux ServerRemote Technical Support & S/W Upgrades8x5 Rem Tech Support & S/W Upgrades$599$540Per Server24x7 Rem Tech Support & S/W Upgrades$767$691With NBD Advance Parts Replacement (APR)8x5 Rem Tech Support, NBD APR & S/W Upgrades$792$1,705$1,089$715$1,535$97924x7 Rem Tech Support, NBD APR & S/W Upgrades$959$1,872$1,256$866$1,687$1,130With 4-Hour Advance Parts Replacement8x5 Rem Tech Support, 4-Hour APR & S/W Upgrades$985$2,808$1,577$887$2,529$1,41824x7 Rem Tech Support, 4-Hour APR & S/W Upgrades$1,152$2,975$1,744$1,039$2,680$1,570Note: 48 options, available in 1, 3 or 5 year terms On-Site options are available in the US-only.
80Demo Tool: Demo Anywhere Server running on LinuxPreconfigured image for VMWare playerAllows demonstration of UC features on a laptop:VM ProOne-X PortalSoftphoneFlare CommunicatorOne-X MobileReceptionistIP phones / SIP trunksFully configurablehttps://avaya.my.salesforce.com/apex/sp_ViewDetailPage?Id=a3j LEBuAAO
83Future Proof/ Economical Mid-Market Solution – Value PropHome, work, on the roadHandsets, smart phones, desktop, tabletsProductiveWorkforceScalableSolutionusers in one or more officesIPDigitalAnalogSIPAdaptable office from key system to UCMid Market, BranchFlexible WorkforceUC Mobility Extended to Android and iPhoneCapabilities reserved for the desktop now extended to the smart deviceRole-based Solutions Designed to Maximize User ProductivityWhether in the office, on the road or at homeFlare CommunicatorEnriches the business user experience while extending reach to more consumer devices (e.g. iPad)Scalable SolutionEnables growth, without rip/replaceE.g. Small businesses can easily scale from 5 to 1,000 with the same productNew mid market solution extends that scalability to 1,000 users per siteWith options for IP, digital and/or analogSeparation of the software from B5800 extends IP Office to small of large branchAdd an SD card (i.e. Avaya Aura software) and centralize the IP Office sites with the Avaya Aura coreYour FutureConsistent track record of bridging past technology to future capabilitiesFrom Merlin to Integral 5 to PARTNER® Norstar and BCM – enabling customers to save up to 60%Flexible architectures that continually add value and adaptBuilt-in ACD, SIP trunking, call recording, 128 party audio conferencingUC Preferred mobility, FlareInvestments that lower TCOInteroperability with popular applications and devices (Outlook, Salesforce.com, Android, iPhone, etc.)Linux vs WindowsFuture Proof/ EconomicalSavings, Low TCOInvestment ProtectionFlexible Architecture
84Key Take Away IPO a Fit-for-Purpose solution for MidMarket Offers Simplified Installation & ManagementUC, Mobile & Video Collaboration Out-of-BoxIPO500v2 & MidMarket Solution both are Available
86Triple 7 Program – IP Office Migrate from Option-11, IP400, Norstar, BCMAggressive PromotionAccelerate your customers transformation to a Collaborative environment.Higher margin opportunityLower TCO than competitive offersFlight Itinerary: 9th July until 30th June 2013Partners Migrating Meridian Option 11 to IP Office get:70%* off list for IP Office Hardware and select Avaya phones70%* off list for IP Office SoftwareCan be combined with IP Office Data Bundle 2 Promotion*Triple 7 carries a 70% discount, for a maximum resale price of 30% of list price. Additional discounts provided through distribution. Check with distributors for final pricing.2010 Avaya Inc. All rights reserved.
87Win with IP Office Displace Competition Purchase an IP Office 500 v2 with a minimum of 20 IP end-point Licensesor Purchase an IP Office with minimum 100 IP users and Preferred Edition, UC Module or Server EditionCompetitive Displacement(min 20 IP users)15% off Regional Price List*18% off Regional Price List*when ordered with IPOSS15% off Regional Price list* when not ordered with IPOSSNet new mid-market business(min 100 IP Users & Preferred Edition, UC module or Server Edition)* IP Office software & hardware and selected Avaya phones**** Promotion discount on selected Avaya phones capped at 12% in the Middle East & Africa region2010 Avaya Inc. All rights reserved.
88It’s about Meeting Customer’s Requirements & Expectations Positioning:It’s about Meeting Customer’s Requirements & Expectations
89Avaya Support Services Avaya Portfolio Positioning Serves the market based on varying customer types and needsSimple, scalable, flexible for the growing officeTurn key UC CollaborationEnterprise-class UC and Contact CenterCustom platform integration. ACE, Lync, FMCCustom platform integratione.g. ACE, Lync, FMCData NetworkingAvaya Support Services
90Avaya Office for Midsize Enterprise R9 Avaya Portfolio Positioning Simple, Designed To Meet Customer Needs Across Market SegmentsAvaya Office for Midsize Enterprise R9Designed for Small to Midsized EnterprisesIdeal for small to midsize businesses seeking Cost-effective Growth, Integrated UC, Video & Mobility Applications, Simplified management and Lower TCOAvaya Aura®Designed for EnterprisesIdeal for established businesses seeking cost-effective Consolidation of Assets, Mission Critical Applications, Advanced Collaboration5100250500100015003000+SmallMediumMid MarketEnterprise# of Users
91Centralized Dialing Plan / CDR Positioning Pointers – AURA or IPO MMNo of Users;> 1500No of Sites;> 32 /1500+UsersReal-TimeFail-OverCall CenterWeb-Conferencing;AAC7 alikeCentralized Dialing Plan / CDRAny “No”; Position IP Office