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Avaya MidMarket Solution (IP Office R8.1 FP1 Server Edition) – Simplified, Scalable & Future-Proof Platform Sumedh Ganpate 16 th April 2013.

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Presentation on theme: "Avaya MidMarket Solution (IP Office R8.1 FP1 Server Edition) – Simplified, Scalable & Future-Proof Platform Sumedh Ganpate 16 th April 2013."— Presentation transcript:

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2 Avaya MidMarket Solution (IP Office R8.1 FP1 Server Edition) – Simplified, Scalable & Future-Proof Platform Sumedh Ganpate 16 th April 2013

3 © 2011 Avaya Inc. All rights reserved. 33 Housekeeping  Be on Time  Mobiles on Silent  Laptop Closed during Presentation  Two Coffee Breaks (11am / 3.30pm)  Lunch 1pm

4 © 2011 Avaya Inc. All rights reserved. 44 Agenda – Presales Workshop (0.5 Day) TopicDay Presales Discussion  Roadmap & PrioritiesD1  Overview & Solution ArchitectureD1  Unified Communication AppsD1  Mobile Collaboration AppsD1  Video Collaboration OptionsD1  Design ScenariosD1  How to Generate BoQsD1  Marketing PromotionsD1  MidMarket Server Edition PositioningD1 Certification  APSS Exam – OnlineD3

5 Avaya Roadmap & Priority

6 © 2011 Avaya Inc. All rights reserved. 6 Roadmap Priorities Straight Ahead, With Speed The platform The Customer’s Investments The Workforce Mobility

7 © 2011 Avaya Inc. All rights reserved. 7 Avaya Integral 5 Avaya Norstar Avaya BCM Avaya PARTNER® Avaya IP Office INVESTMENT PROTECTION Completed: R5 Sept 2009 Completed: R6 Mar 2010 Completed R6.1 plus R7 Nov 2010 and March, 2011 Completed R7 March 2011 PARTNER® EOS on 8 Nov 2010 PARTNER® EOS on 8 Nov 2010 Norstar EOS on 4 Oct 2010 Norstar EOS on 4 Oct 2010 Manufacturer’s support policy is 3 years after the effective EOS date. An additional 3 years extended support beyond end date of manufacturer’s support is also available. SME Communications: It’s All About Innovation The Convergence Roadmap is now complete BCM EOS on 1 Mar 2012 BCM EOS on 1 Mar 2012 Accelerates innovation with IP Office, our flagship solution for SME markets R8.1 FP1 R9.0 Dec’12 Sept’13

8 © 2011 Avaya Inc. All rights reserved. 8 Time to Market FeaturesB5800 Convergence, Mid Market, SME Enhancements  Continued Mid Market and SME solution enhancements  DECT enhancements  Ease of use improvements  Capacity increase up to 1500 users per Server  Branch Convergence  Improved user experience  Increased Security  Enhanced Unified Communications  Virtualization  Ease of use improvements  Simplified mobile provisioning  Updated ATM4U Line Card  D160 Wireless Phone  Increase DECT R4 scalability  Microsoft Lync Integration  Flare Experience (Point-to-Point)  SSL VPN Enhancements  RADVISION  IP Office / B5800 convergence  Centralized Aura Survivable Branch Gateway  Web Management  TLS / SRTP  Remote end-point CAC  Avaya SBC (Endpoint side)  Virtualization  Partner Experience Portal  Flare Experience (Multi-party) IP Office Roadmap Avaya - Restricted, Confidential and Proprietary Theme Core Value Release Top Features IP Office 8.1 FP1* (Current) IP Office R9 (Sept 2013) IP Office R9 (Sept 2013) Committed Intent Generally Available * This Feature Pack will require a full upgrade

9 Solution Overview

10 © 2011 Avaya Inc. All rights reserved. 10  Use the same tools at home, on the road, or in the office.  Access the corporate directory and messages, see employee availability, schedule and manage conference calls, chat, and make or receive calls.  Reduce long distance, mobile, and international calling cost.  Use the same tools at home, on the road, or in the office.  Access the corporate directory and messages, see employee availability, schedule and manage conference calls, chat, and make or receive calls.  Reduce long distance, mobile, and international calling cost. Communication & Collaboration from Anywhere

11 © 2011 Avaya Inc. All rights reserved. 11 Single Platform Single Platform Scalable from 5-1,000 users Scalable from 5-1,000 users Single-site or Multi-site Single-site or Multi-site SME, Midmarket, or Branch SME, Midmarket, or Branch Distributed or Centralized Distributed or Centralized Internal or External Applications Appliance, S/W only, or Hybrid Appliance, S/W only, or Hybrid Investment Protection / Cost Effective Unique Consistent User Experience Hardware and Software Investment Protection New & Legacy IP, Digital, or Analog Endpoints Convergence platform for Norstar, BCM, & Partner Flexible Architectures – Migrate at your own pace Integration Handsets Desktop Mobile Tablet Handsets Desktop Mobile Tablet In the Office Teleworker On the Road Home Enterprise Branch SME Mid- Market IP Office Avaya IP Office Platform of your choice

12 © 2011 Avaya Inc. All rights reserved SME Centralized Mgmt. & Licensing (Multi-site Mgr., ADI) HQ Site #1 Remote Site #2 Remote Site #n 4. Mid-market (Peer-Peer Networked) 5. Avaya Aura Branch ® (a. Distributed, b. Centralized, c. Mix) Single Site Local Mgmt. & Licensing (IPO Mgr., ADI) Branch #2 Branch #1 Branch #n Local Mgmt. & Licensing (IPO Mgr., ADI) Centralized Mgmt. & Licensing (SMGR, WebLM/PLDS) Avaya Aura ® Distributed Avaya Aura ® Centralized Local Mgmt. (Rainy Day) Branch #2 Branch #1 Branch #n Centralized Dial Plan, Trunking, Routing, Apps., & Survivability) + 2. Distributed Branch (Local Mgmt.) 3. Distributed Branch (*Centralized Mgmt.) Branch #2 Branch #1 Branch #n * Centralized Mgmt. (SMGR) Local Licensing (ADI) *Roadmap Item: Centralized Mgmt. (SMGR) IP Office SME IP Office Mid-Market IP Office Branch (B5800) IP Office Branch (B5800) IP Office 500 v2 IP Office for Linux Mid-Market Avaya IP Office Solution Architecture

13 MidMarket Solution Components

14 © 2011 Avaya Inc. All rights reserved. 14 IPO MiMarket Solution Schematic

15 © 2011 Avaya Inc. All rights reserved. 15 Infrastructure & Endpoint Options Maintenance & Service Options Data Multi-site Options Multi Media Endpoints Centralized Management Mid Market Solution Components Rich UC Options Mobile Desktop Deployment Options Avaya Server, All IP Mid-market DVD & Server Avaya Server, Hybrid IPO Mid-market – DVD, Server & Gateway Gateway for Analog & Digital sets IP500v2 for Analog & Digital Sets Avaya IP Office Support Services (IPOSS) GLOBAL SERVICES Single SW Server Edition SW License

16 Network Centralized Licensing Integrated Multi-site Web Manager Integrated Multi-site Management Plug-n-Play remote site installation – Ignition Intuitive and user friendly - Browser based Centralized upgrades, back-up and restore Secure Remote Access with SSL-VPN Secure remote access at broadband speeds Firewall and NAT traversal Eliminate truck-rolls Centralized Licensing with Single Image Distribution Share licenses across sites Central image repository Common database with templates 4 Hour Web Based Training Avaya IP Office Support Services (IPOSS) HPDL IP users 200 1x Portal Power users 100 VMPro ports HPDL IP users 100 1x Portal Power users 40 VMPro ports Two Server Choices 500 users on single node; 1000 users across 32 nodes MidMarket Server Edition Solution What’s New

17 Solution Architecture

18 © 2011 Avaya Inc. All rights reserved Users SIP Trunks XP Users DSPs VM Channels MMC 10 - SoftConsole As Backup to Primary 500 – Users SIP Trunks 256 – DSPs 128 – MMC Users: D/A SIP Trunks DSPs MMC 8 - PRI PSTN 500 – Users SIP Trunks 128 – DSPs 128 – MMC Secondary Server HP DL360G7 or DL120G7* Primary Server HP DL360G7 or DL120G7* IPO500v2 Expn. Expansion Server HP DL120G7 - Server Edition - CTI Pro - TTS - Server Edition - CTI Pro - TTS Multi-Site Networking Centralized management * - With DL120G7 Server the capacity reduces to Half - Server Edition - Voic Channel - CTI Pro - TTS - Server Edition - Voic Channel - Users / SIPT - User Productivity - SoftConsole - CTI Pro - TTS MidMarket Server Edition Solution Schematic

19 © 2011 Avaya Inc. All rights reserved. 19 MidMarket Solution - Small Community Networking  Desk-to-desk dialing  Absent Text Message  Anti-Tromboning  Busy Lamp Field  Call Hold  Call Transfer  Call Forward  Hot desking across network  Call Paging  Call Pick-up  Call Back when Free  Camp-on  Conference  Centralized Voice Mail (using Voic Pro)  Dynamic Internal Users Directory  Distributed Groups across network Voice Networking between Server Edition sites over IP links (using Linked numbering plan) Up to 1000 users across 32 Server Edition sites SCN is Activated by default thru Server Edition License IP

20 IPO500v2 as Expansion Server & Telsets

21 © 2011 Avaya Inc. All rights reserved. 21 IP Office 500v2 Exp Server - Highlights  Modular, flexible platform –4 slots built-in –can connect to 8 expansion modules, or 12 when using 4-port expansion card  Supports classical and IP telephony: –Analog, digital and IP (SIP & H.323) sets –Analog, ISDN and SIP trunks Digital / Analog Sets PRI / BRI / PSTN Trunks

22 © 2011 Avaya Inc. All rights reserved. 22 IP Office 500v2 Exp Server – Front & Rare View

23 © 2011 Avaya Inc. All rights reserved. 23 CONTROL UNIT COMPONENTS  Range of interface modules: – Base cards 8 Port Digital Station (max. 3) 8 Port TCM (Norstar/BCM) 2 or 8 Port Phone Station 32 or 64 Channel VCM v2 Module* (max. 2) 4 port expansion card (max. 1) – does not take daughter card  Trunk ‘Daughter cards’ fit on top of a base card in the same slot – 4 Port Analog Trunk Module – 2 or 4 Port BRI (4 or 8 channels) – Single or Dual PRI ( 8 channels per PRI enabled, other channels are licensed)  Combination cards (max 2) : – 6 Digital, 2 Phone, 10 VCM, 2 port BRI – 6 Digital, 2 Phone, 10 VCM, 4 port Analog Trunk - SD card for licensing, firmware and config files IP Office 500v2 Exp Server - Station & Trunk Cards * VCM v2 cards does not come with free 12-IP station licenses

24 © 2011 Avaya Inc. All rights reserved. 24 Base & Daughter Card Structure Base / Stations Card Base with Daughter Card Daughter / Trunk Card IPO500v

25 © 2011 Avaya Inc. All rights reserved. 25 IP Office 500 expansion modules  Choice of expansion modules: –DS 16, DS 30: provide 16 or 30 digital extensions –Phone 16, Phone 30: provide 16 or 30 analog extensions –DS16A, DS30Aprovide 16 or 30 ports for Norstar/BCM phones (using RJ21 connectors) 25

26 © 2011 Avaya Inc. All rights reserved. 26 IP Office 500 expansion modules IPO500v2 Expansion Module

27 © 2011 Avaya Inc. All rights reserved. 27 SIP Provider SIP Provider SIP Provider B2BUA UA Call Control DCP Analog IP Office Managed View IP Office acts a SIP gateway i.e. no need for a SIP phone to make a SIP call with IP Office Incoming calls are routed based on IP Office incoming call routes Calls can be matched against ‘Incoming’ (from) and ‘Called’ (to) addresses SIP Trunks are licensed in increments of 1, 5, 10 and 20 –Additional sizes are available by combining licences UA (User Agent) is an entity in SIP that generates and terminates sessions. B2BUA (Back to Back User Agent) is an entity in SIP that generates and terminates sessions. H323 SIP phone Digital phone Analog phone IP phone DECT R4 IP Office SIP Trunking

28 © 2011 Avaya Inc. All rights reserved. 28  Requires Licenses  License defines the maximum number of simultaneous SIP trunk calls Bundles  Requires VCM Card (DSP) on IPO500v2 Exp. Server IPO LIC SIP TRNK RFA IPO LIC SIP TRNK RFA IPO LIC SIP TRNK RFA IPO LIC SIP TRNK RFA IPO LIC SIP TRUNKING TRIAL RFA 1  Capacity:  HPDL360: 250  Expansion / IPO500v2: 125 IP Office SIP Trunking

29 © 2011 Avaya Inc. All rights reserved. 29 Targets:WalkupEverydayEssentialNavigatorAgent IP Phones 96xx 96x1 16xxi Digital Phones 14xx 95xx 9630G 9640, 9640G 9650/C SBM24 DBM C 9620L 1616i1608i 9650, 9650C 9620L i 1608i 1616i BM i MidMarket Server Edition – Avaya Phones BM BM G 9641G 9611G

30 © 2011 Avaya Inc. All rights reserved. 30 MidMarket Server Edition – Audio Conf. Phones  Range of sleek, professional, Full Duplex Conference phones  Superior voice quality – Omni-direction speakers and microphones  Expansion Microphones  SIP or Analog  SD Card for Call Recording B149 B159 B179

31 © 2011 Avaya Inc. All rights reserved. 31 MidMarket Server Edition – VPN Phones Internet VPN Gateway IP Hard Phone with VPN Client Software VPN Client Software supported on: 5600 series 9600 series Application Notes available for VPN Gateways: Kentrox VPN Q2300 Router  Netgear FVS338 VPN Router  Adtran Advanta 3305 Complete list located at: Integrates the functionality of the VPN device into the Avaya IP phone

32 © 2011 Avaya Inc. All rights reserved. 32 MidMarket Server Edition – SIP Phones  Requires 3rd party IP phone license  Several endpoints have been tested –E.g. Nokia S60, CounterPath eyeBeam/X-Lite, Polycom Soundstation, Aastra, Patton ATA, QE ATA, Grandstream, Innovaphone, iOs, Android  Basic feature set, may vary per phone  T.38 FAX over IP support

33 © 2011 Avaya Inc. All rights reserved. 33 MidMarket Server Edition – Wireless VoIP  Requires Voice Priority Processor (AVPP)  Can be Twinned with deskphone  Features include VM indication, Hold / Mute / Transfer / Conference / last Number Redial softkeys  Talk time for 3641/45: standard 4, max 8 hours with Ultra-Ext. Battery Avaya IP Office LAN Access Points Voice Priority Processor IP Connection TFTP Server 3641/45 a/b/g standard

34 © 2011 Avaya Inc. All rights reserved. 34 Avaya – Confidential MidMarket Server Edition – DECT R4  Max. 48 base stations, 384 phones  BS: max 8 simultaneous calls  VCM required  Compact DECT: max 5 base stations with each max 4 simultaneous calls Portability between Offices WAN IP Ethernet Management Handover Avaya DECT R4 Base Station Extension Twinning  Can be Twinned with deskphone  Features include VM indication, missed call indication & Call List, Hold / Mute / Transfer / Conference / Park (programmable). Access to IPO directory & messaging using AIWS.  Talk time hours AIWS

35 Resiliency

36 © 2011 Avaya Inc. All rights reserved. 36 MidMarket Server Edition Resilient Components DL360G7 Hardware Based Dual CPU Dual PSU RAID HDD Software Based IP Phones (H323) Voic Hunt Group Incoming Call Routes Trunk Lines – A/C IPO500v2 ARS

37 © 2011 Avaya Inc. All rights reserved. 37 MidMarket Server Edition Licenses Supported LicenseNew for R8.1?License Location Server EditionNewOn Primary server Avaya/3 rd Party IP EndpointExistingOn Primary server Power UserExistingOn Primary server Office WorkerExistingOn Primary server ReceptionistExistingOn Primary server SIP Trunk ChannelExistingOn Primary server UMS Web ServicesExistingOn Primary server Additional Messaging PortsExistingOn Primary or Secondary server Messaging TTS ProfessionalExistingOn Primary or Secondary server Additional PRI ChannelsExistingOn IP500 V2 Expansion System CTI ProExistingOn associated device CTI Wav usersExistingOn IP500 V2 Expansion System IPSec TunnellingExistingOn IP500 V2 Expansion System

38 © 2011 Avaya Inc. All rights reserved. 38 MidMarket Server Edition Linux Licensing  Linux Feature Key Serial Number (termed System ID) is derived from platform hardware components –For Avaya-supplied, System ID is displayed on packaging and server –If the hard drive or Ethernet card fails, a replacement will change the System ID. –30 day grace period on a change. New licenses required before expiry.

39 © 2011 Avaya Inc. All rights reserved. 39 MidMarket Server Edition License Operation  The Primary acts as a central license server –Allocates to Secondary or Expansion systems on request.  Allocates to remote systems only after it has satisfied its own requirements  Secondary and Expansion systems will check their local licenses first before any request of the Primary. –Local licenses cannot be placed into the Primary’s license pool  Any Secondary or Expansion system losing contact with the Primary will persist allocated licenses for a 15 day grace period  Alarms (SSA/SNMP/Syslog/ ) for license over allocation, grace period start + reminder

40 © 2011 Avaya Inc. All rights reserved. 40  All administration focused on the server management web portal, termed Web Control –Install, configuration, alarms, logs, upgrades, backup etc. –Supports standard browsers (Firefox, IE, etc)  Web Control provides solution administration on Primary and Secondary  Web Control can also manage Linux Expansion systems locally for install and ‘Rainy Day’ scenarios MidMarket Server Edition Administration Overview

41 © 2011 Avaya Inc. All rights reserved. 41  Select ‘Solution’ or specific device in the list and then ‘Configuration’ –Navigation Pane opened on selection: MidMarket Server Edition Server Edition Manager – Configuration

42 UC; Mobile & Video Collaboration Out of Box

43 © 2011 Avaya Inc. All rights reserved. 43 User Productivity Licenses Laptop & Cell Phone Need to work from anywhere IP OFFICE RECEPTIONIST Works switchboard Can manage multiple sites from anywhere IP OFFICE OFFICE WORKER IP OFFICE POWER USER Work from the office

44 © 2011 Avaya Inc. All rights reserved. 44 Receptionist IP OFFICE RECEPTIONIST Works switchboard Can manage multiple sites from anywhere  Softconsole

45 © 2011 Avaya Inc. All rights reserved. 45 Receptionist: SoftConsole  Intuitive flexible interface  Ability to maintain visibility of: –Calls waiting –Calls holding/parking –Available resources per business function –Centralized Operator/Attendant  Ability to perform minor system administrative functions (e.g., change group status, change divert settings)  Works with IP telephones on Primary Server

46 © 2011 Avaya Inc. All rights reserved. 46 Office Worker  One-X Portal for IP Office –Excluding Telecommuter Mode  Flare Experience  Unified Messaging Service (UMS) IP OFFICE OFFICE WORKER Work from the office

47 © 2011 Avaya Inc. All rights reserved. 47 Mute button for active calls Federated presence with GoogleTalk contacts Easy 3 rd party gadget integration e.g. iGoogle Transfer IM to voice conversation MS Exchange calendar mining Simple URLs MyBuddy Gadget tabs & more! Unified Communication One-X Portal: Thin client; Enhance User Experience Require Office Worker or Power User License

48 © 2011 Avaya Inc. All rights reserved  Windows client providing: – Outlook screen pop – One-X Portal screen pop – Incoming /missed call notification – Hot-key dialling Unified Communication One-X Portal Call Assistant

49 © 2011 Avaya Inc. All rights reserved. 49 Visual voic Easy to install – no additional servers required intuitive for your customers to use Increase consideration with Microsoft SMEs Require Office Worker or Power User Federate presence with MS Exchange, GoogleTalk Prime contacts always on display – no search required! Click to call or conference Calendar mining Unified Communication One-X Plug-in for Ms Outlook: Integrate Business Apps with Comm.

50 © 2011 Avaya Inc. All rights reserved. 50 Make and receive calls Place calls on / off hold Consultative or blind transfers – Simple plug-in appears in side bar of every SFDC page – Enable your customers to personalize their service – Instant access to customer information Screen pop on incoming calls Unified Communication One-X Plug-in for salesforce.com

51 © 2011 Avaya Inc. All rights reserved. 51 Unified Communication Flare Experience* on Windows & iPAD Require Office Worker or Power User License * v1.1 Supports PtP Video thru R8.1 FP1

52 © 2011 Avaya Inc. All rights reserved. 52 Power User 52 IP OFFICE POWER USER Laptop & Cell Phone Need to work from anywhere  Everything from Office Worker profile, plus: – Video Softphone – One-X Mobile Preferred

53 © 2011 Avaya Inc. All rights reserved  Softphone with 6-party video conference capability  Can be controlled from one-X Portal  For Windows & MAC Unified Communication Video Softphone

54 © 2011 Avaya Inc. All rights reserved. 54  Cost-effective mobility without the need for an additional server  Mobility: Simultaneous ring and call control with office desk phone Mobility Offer Included as standard for all users PREMIUM Mobility Offer For use with IP Office Preferred Edition Mobile Collaboration Adding “one-X® Mobile” to Essential Edition for all Users  Integrated server-based solution provides rich functionality  UC: Multi-modal communication – IM, voice call control, conferencing Supported on iPhoine,Andrioid and Blackberry Supported on Android and iPhone

55 © 2011 Avaya Inc. All rights reserved. 55 Simplified, open architecture Uses One-X Portal & Mobility Server Services on Primary Calendar integration with MS Exchange Rich presence aggregation and federation with public networks Supported on Android, iOS Real-time business collaboration for the mobile workforce Internet / Cellular Data Network Cellular voice / PSTN Voice calls IPO500v2 as Trunk Gateway one-X Portal & Mobility Server Primary Server Microsoft Exchange Server Calendar Integration Data Mobile Collaboration One-X Mobile Preferred: Manage Office Comm. from Mobile

56 © 2011 Avaya Inc. All rights reserved. 56 Video Collaboration IP Office 8.1 & Scopia Integration Deployment Overview - Small Sites Scopia Desktop (via Firewall/NAT) Private NetworkPublic Network DMZ Public H323 IP OFFICE SIPH.323 Avaya Wireless Phones Avaya Digital Phone & IP Phones Video Softphones XT5000 Scopia Desktop Server Mobile/Desktop FWT Scopia XT5000/XT4200

57 © 2011 Avaya Inc. All rights reserved. 57 Scopia Desktop (via Firewall/NAT) Scopia XT5000/4200 Private NetworkPublic Network DMZ H.460 H.323 Endpoint H.323 Endpoint Scopia PathFinder Server H.323 FWT Scopia Desktop Server Mobile/Desktop FWT IP OFFICE SIP Trunk Elite MCU Scopia Management H.323 GK + SIP B2B SIPH.323 Avaya Wireless Phones Avaya Digital Phone & IP Phones Video Softphones Video Collaboration IP Office 8.1 & Scopia Integration Deployment Overview - MidMarketSites

58 © 2011 Avaya Inc. All rights reserved. 58 Components Required SMB Solution Scopia XT4200 (Optional) Scopia XT5000 Additional Endpoints Scopia XT5000 (Optional) Scopia XT5000 SMB Licence Scopia XT Desktop 4/9 Way MCU Including FW Traversal Video Collaboration Option-1: Using SCOPIA Integration Require IP endpoint License to register XT5000

59 © 2011 Avaya Inc. All rights reserved. 59 New York Headquarter London Office Beijing Office IP Office Video SoftPhone Multi Site Networking IP Cloud IP Office Video SoftPhone IP Cloud IP Office Video SoftPhone  The following call-flows are supported 1.Point-to-point Video call 2.Multi party Video Conference over the Multi-Site leveraging 6-party soft MCU Video Collaboration Option-2: Using IPO VideoSoftphone 6-party MCU Require Power User License

60 VM Pro

61 © 2011 Avaya Inc. All rights reserved. 61 Voice Mail Pro – main features  Queue Announcements –Optional break out to Vmail or agent. –Position and ETA.  Call Recording –Check how your staff are answering calls. –Record calls to any mailbox. Store and forward in s  Automated Attendant. –Call flows to efficiently handle user calls. –Route via CLI, Conditions, DTMF. –Dial By Name with caller announcements.  Unified Messaging –Integrate voic and  Campaign Manager –Capture details and play back later. –Structured Vmail Message accessed via WEB.

62 © 2011 Avaya Inc. All rights reserved. 62 Flexible Call Recording – Contact Store Browser based access to recording library Powerful search filters: CLID, Date, time, dialled number, length, extension number Ad-hoc (immediate record) or percentage calls in a time period Easily archived and retrieved Perfect for training and conflict resolution Require Contact Store License per Primary & Secondary Server R8.1 FP1

63 Caveats

64 © 2011 Avaya Inc. All rights reserved. 64 MidMarket Server Edition Caveats  No CCR (Option of DevConnect)  No central CDRs  No central CTI  No embedded VM or AA – only centralised VMPro  IP Phone resilience only with Avaya 16xx/96xx H.323  No Integrated MoH Connections

65 What’s New

66 © 2011 Avaya Inc. All rights reserved. 66 New Features in 8.1 FP1?  Flare Experience with PtP Video for iPad & Windows  Contact Store support on Linux (Primary & Secondary)  Microsoft Lync integration; on Client level  Scopia Video Conference integration  New DECT phones (D160) and increased capacities (384)  New ATM V2 and Combo Card ATM V2  SSL VPN enhancements  GA: 17 th Dec 2012

67 Support Services (IPOSS)

68 © 2011 Avaya Inc. All rights reserved. 68 MidMarket Support Services are consistent, flexible and simple  Single fee per node*  Available in Wholesale and Co-Delivery Models  Base offer includes: –Remote Technical Support: HW and SW –Business Hour Support – 8x5x5 –Major Software Upgrades –Software Patches and Updates –Enhanced Remote Connectivity –1, 3 or 5 year prepaid terms New Global Offer from Avaya Any Time / Any Day Support 24x7x365 Flexible Multiple service delivery options available Flexible Multiple service delivery options available Consistent Same offer elements for SME and Mid Market Consistent Same offer elements for SME and Mid Market Simple Industry standard support model at a fixed price Simple Industry standard support model at a fixed price Parts Replacement NBD or 4 hour or On-site (US) Optional Add-Ons * Promotional pricing is currently available.

69 © 2011 Avaya Inc. All rights reserved. 69 Promotional Entry Pricing – Sample shown: 1 year list Will have 1, 3 and 5 year terms, all total pre-pay Note: 48 options, available in 1, 3 or 5 year terms. On-Site options are available in the US-only.

70 © 2011 Avaya Inc. All rights reserved. 70 Note: 48 options, available in 1, 3 or 5 year terms On-Site options are available in the US-only. Promotional Entry Pricing – Sample shown: 3 year list Will have 1, 3 and 5 year terms, all total pre-pay

71 © 2011 Avaya Inc. All rights reserved. 71 Design Simplicity

72 © 2011 Avaya Inc. All rights reserved. 72 MidMarket Server Edition – BoQ 300-IPT user with 25% UC – Solution Cost P/NDescriptionMPGQtyU. List PriceExt. List Price System Platform: DL360G7 SRVR IPO R8.1+ SE PRIMARY for MidMarketIQ1$8, IP OFFICE R8.1+ SERVER EDITION LICENSE LIC:DSIQ2$2,995$5,990 Expansion System / Trunk Gateway: IPO IP500 V2 CNTRL UNITIQ1$ IPO IP500 V2 SYS SD CARD ALIQ1$50 Station Cards: for IPO500v IPO MC VCM 64 V2IU1$350 Trunk Cards: for IPO500v IPO IP500 TRNK PRI UNVRSL SNGLIQ1$950 Licenses: Voicmail Channels: Primary Server… IP OFFICE LICENSE VOIC PRO RFA 2 LIC CUIQ1$1, IP OFFICE LICENSE VOIC PRO RFA 8 LIC CUIQ1$5, IP OFFICE LICENSE VOIC PRO RFA 16 LIC CUIQ1$9,995 PRI Trunk Channels… IP OFFICE LICENSE IP500 UNI PRI ADD 22 E1 CHANNELS LIC CU IQ1$600 User Productivity Packs… IP OFFICE LIC R8 PWR USER 5IQ3$761$2, IP OFFICE LIC R8 PWR USER 20IQ3$2,704$8,112 IP Endpoints… IP OFFICE LIC R8 AV IP ENDPOINT 20IQ15$1,245$18,675 Accessories: IPO ISDN RJ45/RJ45 3M REDIQ1$ IPO - PWR LEAD (EARTHED) UKIQ1$ IPO IP500 RACK MNTG KITIQ1$60 Post-Sales Support Service: IPOSS IP OFFICE REM TECH SUPT 24X7 - HP DL360G7 1YPP 1$ IP OFFICE REM TECH SUPT 24X7 - IP500 V2 1YPP 1$275 TOTAL $63,675 MidMarket Hardware & License IPO500v2 Expansion Server Licenses Post-Sales Support Service

73 © 2011 Avaya Inc. All rights reserved. 73 P/NDescriptionMPGQtyU. List PriceExt. List Price System Platform: DL360G7 SRVR IPO R8.1+ SE PRIMARY for MidMarketIQ2$8,100$16, IP OFFICE R8.1+ SERVER EDITION LICENSE LIC:DSIQ3$2,995$8,985 Expansion System / Trunk Gateway: IPO IP500 V2 CNTRL UNITIQ1$ IPO IP500 V2 SYS SD CARD ALIQ1$50 Station Cards: for IPO500v IPO MC VCM 64 V2IU1$350 Trunk Cards: for IPO500v IPO IP500 TRNK PRI UNVRSL SNGLIQ1$950 Licenses: Voicmail Channels: Primary Server… IP OFFICE LICENSE VOIC PRO RFA 8 LIC CUIQ1$5, IP OFFICE LICENSE VOIC PRO RFA 16 LIC CUIQ1$9,995 Voicmail Channels: Secondary Server… IP OFFICE LICENSE VOIC PRO RFA 2 LIC CUIQ1$1, IP OFFICE LICENSE VOIC PRO RFA 4 LIC CUIQ1$2, IP OFFICE LICENSE VOIC PRO RFA 8 LIC CUIQ1$5, IP OFFICE LICENSE VOIC PRO RFA 16 LIC CUIQ1$9,995 PRI Trunk Channels… IP OFFICE LICENSE IP500 UNI PRI ADD 22 E1 CHANNELS LIC CUIQ1$600 User Productivity Packs… IP OFFICE LIC R8 PWR USER 5IQ3$761$2, IP OFFICE LIC R8 PWR USER 20IQ3$2,704$8,112 IP Endpoints… IP OFFICE LIC R8 AV IP ENDPOINT 20IQ15$1,245$18,675 Accessories: IPO ISDN RJ45/RJ45 3M REDIQ1$ IPO - PWR LEAD (EARTHED) UKIQ1$ IPO IP500 RACK MNTG KITIQ1$60 Post-Sales Support Service: IPOSS IP OFFICE REM TECH SUPT 24X7 - HP DL360G7 1YPP 2$275$ IP OFFICE REM TECH SUPT 24X7 - IP500 V2 1YPP 1$275 TOTAL $93,409 MidMarket Hardware & License IPO500v2 Expansion Server Licenses Post-Sales Support Service MidMarket Server Edition – BoQ 300-IPT user + 25% UC + Resiliency – Solution Cost

74 Let’s Try to Design..Now

75 © 2011 Avaya Inc. All rights reserved. 75 What is Required…. Scenario # 1: 400-IP Users  Requirements:  400-IP User  1-PRI trunk  100-UC Users  Components Required: 1. 1xHP-DL360G7 2. 1xIPO500v2 + SD Card 3. 1xVCM32 v2 4. 1xPRI Daughter Card with Channel Licenses Licenses xServer Edition 6. 16xVM Channels (20) xIP Endpoint xPower Users

76 © 2011 Avaya Inc. All rights reserved. 76 What is Required…. Scenario # 2: 400-IP Users with Resiliency  Requirements:  400-IP User  1-PRI trunk  100-UC Users  Resiliency  Components Required: 1. 2xHP-DL360G7 2. 1xIPO500v2 + SD Card 3. 1xVCM32 v2 4. 1xPRI Daughter Card with Channel Licenses Licenses xServer Edition 6. 16xVM Channels (20) on Primary 7. 20xVM Channels on Secondary xIP Endpoint xPower Users

77 © 2011 Avaya Inc. All rights reserved. 77 What is Required…. Scenario # 3: 600-IP Users Multi-Site with Resiliency  Requirements: HO  300-IP User  1-PRI trunk  50-UC Users  Resiliency  Components Required: 1.2xHP-DL360G7 2.2xIPO500v2 + SD Card 3.2xVCM64 v2 4.2xPRI Daughter Card with Channel Licenses Licenses.. 5.4xServer Edition 6.24xVM Channels (30) on Primary 7.30xVM Channels on Secondary 8.600xIP Endpoint 9.100xPower Users  Requirements: Branch-1  300-IP User  1-PRI trunk  50-UC Users

78 © 2011 Avaya Inc. All rights reserved. 78 Design Tool – Offline Converged BoQ Builder  Request for the latest version to Avaya / Distributor UC + Video + Data

79 Demo Anywhere

80 © 2011 Avaya Inc. All rights reserved. 80 Demo Tool: Demo Anywhere  Server running on Linux  Preconfigured image for VMWare player  Allows demonstration of UC features on a laptop:  VM Pro  One-X Portal  Softphone  Flare Communicator  One-X Mobile  Receptionist  IP phones / SIP trunks  Fully configurable https://avaya.my.salesforce.com/apex/sp_ViewDetailPage?Id=a3j LEBuAAO

81 © 2011 Avaya Inc. All rights reserved. 81 Demo Anywhere Solution Setup Wi Fi Access Point ERS 3500 POE switch Carol (Customer) Alice (Sales VP, Gillians) Bob (Sales, Gillians) Ext 101 Ext 103 Ext 102 Laptop Running  IP Office Anywhere  One-X Portal  Outlook plugin Demo environment is a non-networked environment

82 © 2011 Avaya Inc. All rights reserved. 82 Useful Links  IP Office Knowledge Base:  IP Office R8.1 Sales Tool Kit: https://avaya.my.salesforce.com/apex/sp_ViewDetailPage?Id=a3j LAt5AAG https://avaya.my.salesforce.com/apex/sp_ViewDetailPage?Id=a3j LAt5AAG  IP Office eBook: e%20eBook_Final%20(71612).pdf e%20eBook_Final%20(71612).pdf  IP Office Support Services (IPOSS): https://avaya.my.salesforce.com/apex/sp_ViewDetailPage?c=a3d L5uhAAC&Id=a3j L3jVAAS https://avaya.my.salesforce.com/apex/sp_ViewDetailPage?c=a3d L5uhAAC&Id=a3j L3jVAAS  IP Office Promotions: https://avaya.my.salesforce.com/apex/sp_ViewDetailPage?Id=a3j LEQ5AAO https://avaya.my.salesforce.com/apex/sp_ViewDetailPage?Id=a3j LEQ5AAO

83 © 2011 Avaya Inc. All rights reserved users in one or more offices IPDigitalAnalogSIP Adaptable office from key system to UC Mid Market, Branch Home, work, on the roadHandsets, smart phones, desktop, tablets Savings, Low TCOInvestment ProtectionFlexible Architecture Mid-Market Solution – Value Prop

84 © 2011 Avaya Inc. All rights reserved. 84 Key Take Away  IPO a Fit-for-Purpose solution for MidMarket  Offers Simplified Installation & Management  UC, Mobile & Video Collaboration Out-of-Box  IPO500v2 & MidMarket Solution both are Available

85 IPO Promotions

86 © 2011 Avaya Inc. All rights reserved. 86 Triple 7 Program – IP Office Migrate from Option-11, IP400, Norstar, BCM Aggressive Promotion Partners Migrating Meridian Option 11 to IP Office get: ►70%* off list for IP Office Hardware and select Avaya phones ►70%* off list for IP Office Software ►Can be combined with IP Office Data Bundle 2 Promotion ►70%* off list for IP Office Hardware and select Avaya phones ►70%* off list for IP Office Software ►Can be combined with IP Office Data Bundle 2 Promotion Accelerate your customers transformation to a Collaborative environment. Higher margin opportunity Lower TCO than competitive offers Flight Itinerary: 9 th July until 30 th June 2013 Accelerate your customers transformation to a Collaborative environment. Higher margin opportunity Lower TCO than competitive offers Flight Itinerary: 9 th July until 30 th June 2013 *Triple 7 carries a 70% discount, for a maximum resale price of 30% of list price. Additional discounts provided through distribution. Check with distributors for final pricing.

87 © 2011 Avaya Inc. All rights reserved. 87 Win with IP Office Displace Competition Competitive Displacement (min 20 IP users) 15% off Regional Price List* Purchase an IP Office 500 v2 with a minimum of 20 IP end-point Licenses or Purchase an IP Office with minimum 100 IP users and Preferred Edition, UC Module or Server Edition Net new mid-market business (min 100 IP Users & Preferred Edition, UC module or Server Edition) 18% off Regional Price List* when ordered with IPOSS 15% off Regional Price list* when not ordered with IPOSS 18% off Regional Price List* when ordered with IPOSS 15% off Regional Price list* when not ordered with IPOSS * IP Office software & hardware and selected Avaya phones** ** Promotion discount on selected Avaya phones capped at 12% in the Middle East & Africa region

88 © 2011 Avaya Inc. All rights reserved. 88 Positioning: It’s about Meeting Customer’s Requirements & Expectations

89 © 2011 Avaya Inc. All rights reserved. 89 Avaya Portfolio Positioning Serves the market based on varying customer types and needs Simple, scalable, flexible for the growing office Simple, scalable, flexible for the growing office Turn key UC Collaboration Turn key UC Collaboration Enterprise-class UC and Contact Center Enterprise-class UC and Contact Center Custom platform integration. ACE, Lync, FMC Custom platform integration. ACE, Lync, FMC Custom platform integration e.g. ACE, Lync, FMC Data Networking Avaya Support Services

90 © 2011 Avaya Inc. All rights reserved. 90 Avaya Office for Midsize Enterprise R9 Designed for Small to Midsized Enterprises Avaya Office for Midsize Enterprise R9 Designed for Small to Midsized Enterprises Small MediumMid MarketEnterprise Avaya Aura® Designed for Enterprises Avaya Aura® Designed for Enterprises # of Users Avaya Portfolio Positioning Simple, Designed To Meet Customer Needs Across Market Segments Ideal for small to midsize businesses seeking Cost- effective Growth, Integrated UC, Video & Mobility Applications, Simplified management and Lower TCO Ideal for established businesses seeking cost-effective Consolidation of Assets, Mission Critical Applications, Advanced Collaboration

91 © 2011 Avaya Inc. All rights reserved. 91 Positioning Pointers – AURA or IPO MM No of Users; > 1500 No of Sites; > 32 /1500+Users Real-Time Fail-Over Call Center Web-Conferencing; AAC7 alike Centralized Dialing Plan / CDR Any “No”; Position IP Office

92 Q & A !!

93


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