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SIPR Research Tools Conference University of Dundee Andy Sharp Business Analyst 20 th May 2009.

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Presentation on theme: "SIPR Research Tools Conference University of Dundee Andy Sharp Business Analyst 20 th May 2009."— Presentation transcript:

1 SIPR Research Tools Conference University of Dundee Andy Sharp Business Analyst 20 th May 2009

2 Presentation Outline RATIONALE FOR CREATION OF BUSINESS ANALYST POST ROLE OF BUSINESS ANALYST WORKSTREAMS TOOLS KNOWLEDGE TRANSFER ISSUES QUESTIONS

3 Rationale for Business Analyst Post 2000 ACPO & ACPOS AGREE TO IMPLEMENT NIM AS BLUEPRINT FOR INTELLIGENCE LED POLICING OCT 2001 SCOTTISH EXECUTIVE PROVIDE £4M FOR ANALYST PROVISION TO DRIVE NIM NIM IS DESCRIBED AS BUSINESS PLANNING MODEL Key components of NIM Strategic Assessment (identify Priorities Risks) Control Strategy IPE (Tasking) ORGANISATIONAL ASSESSMENT REQUIRED TO ADDRESS ISSUES AFFECTING CAPACITY

4 Role of Business Analyst Business Critical Environmental Scanning Key Role Production of Organisational Assessment Linking Activity Analysis With Quarterly Performance Reports Academic Liaison (Establish & Maintain Links Government & Academic Bodies Knowledge Transfer) Keep Abreast of Current Future Developments, Techniques Products In Area of Business Analysis Developing Analytical Capability

5 Workstreams CURRENT WORKSTREAM Environmental Scan Organisational Assessment FUTURE WORKSTREAM Demand management pilot (call handling) Quality of service Employee satisfaction (call centre)

6 Tools TOOLS PESTELO ANALYSIS Standard analysis of business environment 10 year horizon Proactive Capacity Building 7’S FRAMEWORK Revealing organisation’s paradigm Recognising interconnectedness of issues Strive to understand & preserve Core Competences META-PLANNING

7 O O P P E E S S T T E E L L Demand (Strategic Assessment) Capacity (Organisational Assessment) External Analysis & NIM

8 General Environment NIM Centred Planning Process

9 “BIG Bang” Event 2 DAYS DECEMBER 2 REPS FROM EACH FORCE SPSA, SCDEA, HMIC, NIM, SCOTTISH GOVT, SCOTTISH FUTURES EXPERT INPUT FROM ACADEMICS & CONSULTANTS Recorded Mp3 format META-PLANNING EXTERNAL FACILITATORS

10 Big Bang Event Outcomes Area Major Themes Issues Political984 Economic960 Socio-Cultural960 Technological950 Ecological560 Legal560 Organisational1086 Total56460

11 4R Impact Assessment ReputationResultsResourcesRelationships Major Adverse & Persistent National Media Coverage Adverse Scottish Government Response, Involving (Threat Of) Removal Of Powers Executive Officers and/or Members Forced To Resign Major Loss Of Service, Including Several Important Areas Of Service And/Or Protracted Period Service Disruption 5+ Days Substantial Increase In Requirement For Finance, HR & Capital. > £500k Or 75% Of Budget Complete Breakdown No commitment to Partnership Entrenched thinking Complete unwillingness to compromise individual position Serious Adverse Publicity In Professional/Municipal Press, Affecting Perception And Standing In Policing/Local Government Community Adverse Local Publicity Of A Major And Persistent Nature Complete Loss Of An Important Service Area For A Short Period Serious Effect To Services In One Or More Areas For A Period Of Weeks Service Disruption 3-5 Days Significant Increase In Requirement For Finance, Hr & Capital Between £50k And £500k Or Up To 50% Of Budget Protracted Disagreement Weakened commitment to partnership Unwillingness to reach consensus Decisions made by majority voting Significant Adverse Local Publicity Local Public Opinion Aware Statutory Prosecution Of A Non- Serious Nature Major Effect To An Important Service Area For A Short Period Adverse Effect To Services In One Or More Areas For A Period Of Weeks Service Disruption 2-3 Days Moderate Increase In Requirement For Finance, Hr & Capital £5k And £50k Or Up To 25% Of Budget Moderate Disagreements General Commitment toward partnership working Some short-term conflict Decisions made by majority consensus Minor Contained Within Division/Department Complaint From Individual/Small Group, Of Arguable Merit Brief Disruption Of Important Service Area Significant Effect To Non- Crucial Service Area Service Disruption 1 Day Minor Increase In Requirement For Finance, Hr & Capital Less Than £5k Or Up To 10% Of Budget Minor Disagreement Strong commitment to partnerships Minimal conflict Willingness to negotiate and work toward joint solutions

12 Impact Assessment Over Time IMPACTIMPACT MajorCritical (Address) Critical (Address) Acute (Respond) SeriousCritical (Address) Acute (Respond) Moderate (Monitor) SignificantAcute (Respond) Moderate (Monitor) Emerging (Acknowledge) MinorEmerging (Acknowledge) Emerging (Acknowledge) Emerging (Acknowledge) Likely Timescale Short term (0-2) years Medium (3-5) years Long term (6+ ) years

13 The Cultural Web/7S Framework SystemsSystems StyleStyle StructureStructure SharedValuesSharedValues StrategyStrategy StaffStaff SkillsSkills Pascale (1991) Managing on the Edge

14 Japanese Proverb Nobody is as smart as all of us

15 Working with SIPR (Police Organization) KEY ISSUES SPOC Identification of expertise TIME Weeks Max PRAGMATIC APPROACH Quick Wins Efficiency savings Officers on the Street LEGACY What is the Embedded resource after project end? POSSIBLE COLLABORATIONS SCOTTISH POLICING FUTURES SOA JOINT WORKING EXECUTIVE DEVELOPMENT MASTERCLASSES KNOWLEDGE MANAGEMENT STRATEGY Information System Strategies Talent Management Succession Planning CULTURE Performance Mgt Balanced Scorecard Employee Engagement


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