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Endpoint Management from Clients to Servers Altiris Total Management Suite Sergey Miltsyn Symantec System Engineer TBILISI, GEORGIA Mailto:

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Presentation on theme: "Endpoint Management from Clients to Servers Altiris Total Management Suite Sergey Miltsyn Symantec System Engineer TBILISI, GEORGIA Mailto:"— Presentation transcript:

1 Endpoint Management from Clients to Servers Altiris Total Management Suite Sergey Miltsyn Symantec System Engineer TBILISI, GEORGIA Mailto: Sergey_Miltsyn@symantec.com

2 2 Discussion Points Quantifiable business objectives & outcomes Strategic IT Spending The foundation of achieving IT business goals Managing change to accelerate the value of IT Improving security through integration Q & A

3 3 Quantifiable Business Outcome Increase quality; reduce costs Automate manual processes Meet compliance demands Gain visibility & control Standardize IT infrastructure

4 4 Increase Quality; Reduce Costs Meet SLAs and reduce operational costs Reduce deployment failures Improve quality of service Reduce hardware and software support costs State of Colorado > Saved $125,000 in technician time, $140,000 in lost productivity time, 7000 hours in migration time Wayne Dalton > Reduced ticket (incident) resolution time from hours and even days to minutes i2 Technologies > Improved employee productivity by better matching assets to project requirements (i2 Technologies) AMCORE Financial > Reduced travel expenses by 70+ percent and can locate every piece of equipment Quantifiable Business OutcomeManagement Goals

5 5 Discover IT assets, increase accountability Leverage a centralized CMDB to reduce the risk associated with change Increase IT infrastructure ROI and develop accurate budgets Reduce cost and complexity of maintaining multiple integration points Server consolidation Consolidate software license agreements GM Brazil > Reduced annual software license expenses by 44 percent within 45 days, equaling a 1,000 percent ROI Reed Smith > Reduced inventory time from one month to minutes SkyWest Airlines > View asset information within help desk environment to quickly diagnose issues AMCORE Financial > Create precise future IT budgets and maintain compliance i2 Technologies > Improved decision making and help desk support through better visibility into end user's software assets Quantifiable Business OutcomeManagement Goals Gain Visibility & Control

6 6 Standardize desktop configuration Standardize server operations Prevent software conflicts through application standardization Reduce the risk associated with desktop and server changes HealthNow > Increased datacenter staff productivity by 200 percent through standardized deployment Microsoft MSN > Reduced time to build servers from 6 hours to 10 minutes and eliminated server build discrepancies Triple S > Reduced migration time by 85 percent Horizon > Improved software delivery success rate 60 percent to 90+ percent US Air Force > Responded to new hardware imaging requests in 88 percent less time Quantifiable Business OutcomeManagement Goals Standardize IT Infrastructure

7 7 Maximize the effectiveness of existing resources through controlled automation Reduce desktop downtime through automated state maintenance Automate software installation procedures Dell > Reduced deployment time from 6 hours to 20 minutes and reduced the number of required engineers from 40 to 5 resources Evergreen Healthcare > Replaced manual help desk processes with automated solutions to speed incident resolution time SkyWest Airlines > Reduce software installation time by 95 percent AMCORE Financial > Increased technician productivity by eliminating 60 hours per technician in gathering asset data Maintech > Saved $1.3 million on its Windows XP migration Quantifiable Business OutcomeManagement Goals Automate Manual Processes

8 8 Create a baseline to support ongoing compliance initiatives Proactively support software licenses requirements and agreements Validate compliance against a proactive system security policy Track system changes through dependable audit trails Align technology with internal control process (COBIT & ITIL) i2 Technologies > Align processes and resources to industry-standards and best practices SkyWest Airlines, Munich Re Group, GM Brazil > Automatically detect the installation of unauthorized software SkyWest Airlines, Munich Re Group, GM Brazil > Remove banned and illegal software to maintain compliance AMCORE Financial > Comply with the Sarbanes-Oxley Act and other federal, state and local laws by quickly producing a variety of detailed reports Quantifiable Business OutcomeManagement Goals Meet Compliance Demands

9 Strategic IT Spending

10 10 Get More Out of Your IT Spend

11 11 IT Realities Consolidation “As companies come together, do their technologies work together ?” Heterogeneity “Let’s see… 4 hardware vendors, 9 operating systems, over 2,000 applications…” Emerging Technologies “Blades, Itanium, Virtual Machines, Thin Clients… What’s next?” Flat IT Spend “Do more with less.” Outsource Pressure “Justify that I can do it cheaper and better than someone else!” Security Pressures “Am I doing all I can to increase my company’s security posture?” Governance Pressures “SOX, GLBA, HIPAA, FISMA, BASEL II, license compliance – What’s next?! Best practices and standards?

12 12 Licenses, Contracts Typical IT Environment CMDB Asset Repository DSL Packaging External Data Sources Service Desk SLAs, Network Events Discovery Tools Configuration Items Executive Management Configuration Mgt. Tools Security Regulation Team Security Team Architecture Team Business Units Receiving High costs, low service levels, inflexible operations

13 13 INCREASE QUALITY REDUCE COSTS IT Business Goals GAIN VISIBILITY AND CONTROL STANDARDIZE IT INFRASTRUCTURE AUTOMATE MANUAL PROCESSES INCREASE SYSTEM SECURITY POSTURE MEET COMPLIANCE DEMANDS

14 Gaining Visibility and Control

15 15 Foundation of Managing Change Configuration Management Database (CMDB) –A database which contains all relevant details of each CI and details of the important relationships between CIs. –Provides the foundation of effective change management Change control Problem analysis resolution Desktop Configuration Network Configuration Server/Apps Configuration Event Management Financial Data ITAM Application Development Application Dependencies CMDB View of real-time/near real-time configuration data Source: Configuration Management Database: What’s It All About? - Ronni Colville, Gartner 2005

16 16 Configuration Management Database (CMDB) –A database which contains all relevant details of each CI and details of the important relationships between CIs. –Provides the foundation of effective change management Centralized CMDB View of real-time configuration data Definitive Software Library Employee self-help IT Asset mgmt Client mgmt Incident / problem analysis & resolution Change control Application packaging Application development Monitoring event mgmt Network mgmt Improving Awareness & Control Server/App mgmt Service-oriented integration

17 17 Managing IT Resources

18 Managing Change

19 19 Managing Change …ensure standardized methods and procedures are used for efficient and prompt handling of all changes, in order to minimize the impact of… service quality, and consequently improve the day- to-day operations of the organization. ITIL CMDB Update records Change Management Authorize & execute Change Management Assess impact on business & IT performance CMDB Identify areas impacted Release Management Controlled release

20 20 Change execution > testing & verification Update CMDB View report and Audit Trail Migration Hardware refresh Software delivery Virtualization Patch testing delivery Quarantine security remediation Backup recovery Application packaging State mgmt Process Management RFC: - Request - Project - Security vulnerability Analysis - risk / cost / impact CMBD Targeted collections Approvals Change Board Change and Configuration Management in Motion

21 21 A majority of the desktops and servers in your environment are 3 years old. Your CIO has asked you to refresh 25% of your environment within three months and develop a standardized lifecycle approach to asset management Business scenario > Gaining Visibility & Control

22 22 Centralized CMDB Migrate user Settings Change > Hardware Refresh & Data Migration RFC: - Request - Project Capture request details Continuous compliance validation Ongoing service & support Check inventories & analyze cost Leverage CMDB collections Deploy standard image Receiving reconciliation 1 2 3 4 5 6 7 8 Deliver to user 9 10

23 23 Business scenario > Gaining Visibility & Control You have been asked to rollout a new productivity suite to your marketing team. You goal is to make the transition as seamless as possible without disrupting your marketing executives.

24 24 Change > Software Management RFC: - Request - Project 1 Software portal 2 Capture request details 3 Check license inventories 4 Reallocate/retire unused licenses 5 Package applications 6 Test package 7 Leverage CMDB collections 8 Deliver software to targeted collections 9 Review delivery success 10 Update license count in contract 11 Continuous compliance validation 12 Centralized CMDB

25 25 Business scenario Technological advances can reduce the number of steps it takes to manage your software environment

26 26 Software Virtualization Virtual Package 1Virtual Package 2 Never run an install/uninstall on a client! Instant on/off/reset (scheduled reset) Eliminates application conflicts! No more “DLL Hell”! Different versions can coexist Keep old version available until you’re ready to turn it off Even phased rollouts can be greatly accelerated Mitigating risk Application ‘A’Application ‘B’

27 Meet Compliance Demands

28 28 Reduce costs; increase quality Automate manual processes Meet compliance demands Gain visibility & control Standardize IT infrastructure How Has Altiris Total Management Helped?

29 29 Conclusion/Wrap up Help solve your most pressing IT business goals Centralized CMDB is the foundation of change control ‘Razor and blade’ implementation – implement what you need when you are ready

30 Thank you for your time Questions?

31 Additional Case Studies

32 Quantifiable Business Outcomes Examples of Customer’s Achieved QBO’s

33 33 Quantifiable Business Outcome Increase quality; reduce costs Automate manual processes Meet compliance demands Gain visibility & control Standardize IT infrastructure

34 34 Company Overview  Headquartered in Atlanta, Ga.  24-hour cable channel  Viewed by 87 million households Challenges  Reduce costs associated with migrating to Windows XP  Improve speed and quality of IT support  Increase accuracy of inventory and IT budget forecasts  Protect user data and speed data recovery Altiris Solution  Altiris Client Management Suite Including:  Deployment Solution  Software Delivery Solution  Carbon Copy Solution  Recovery Solution  Inventory Solution Results  Decreased Windows XP migration time by 75 percent  Reduced desktop support visits by 50 percent  Increased accuracy of asset inventory  Recovery process sped up because of automation Increase Quality, Reduce Costs

35 35 Gain Visibility & Control Company Overview Headquartered in Sao Caetano do Sul Location houses manufacturing as well as distribution Challenges Increase productivity, while reducing costs Discover and manage IT assets with more ease Need for Web-based reports for inventory Automation of manual processes Altiris Solution Patch Management Solution™ Inventory Solution ® Application Metering Solution™ Software Delivery Solution™ Recovery Solution™ Contract Management Solution™ Results Achieved 1000% ROI in 45 days Process for discovery and tracking of licenses automated Real-time accurate Inventory produced Recovery Solution saves end-user down time

36 36 Standardize & Consolidate Company Overview School District in Lafayette, Indiana 11 elementary schools, 2 middle schools, 1 high school 7500 students, 1000 staff Challenges Manage 4000 computers with IT staff of only 8 people Replace manual deployment processes Implement proactive, automated help desk Improve speed and quality of server management Altiris Solution Altiris® Total Management Suite™ including: Client Management Suite™ Server Management Suite™ Asset Management Suite™ Results Replaced 6 products with the single Altiris solution ROI in less than 2 years taking into account just the cost of support contracts of the other 6 products alone Able to refresh 1000 computers each year with IT staff of 8 people Lafayette Schools

37 37 Automate Processes Company Overview Market leader in delivering custom-tailored IT solutions 30,000 people employed in 160 locations across the U.S. Supports 4,000 PCs and 300 HP servers for sister divisions Challenges Reduce Windows XP migration costs. Implement a disaster-recovery plan. Improve accuracy of inventory and licensing. Replace manual patch process and increase system security. Altiris Solution Altiris® Total Management Suite™ including: Client Management Suite™ Server Management Suite™ Asset Management Suite™ Results Saved $1.3 million on its Windows XP migration Recovery/backup automated at all 160 branches Automated time-consuming manual software license inventory Delivery of patches automated reducing vulnerability

38 38 Increase System Security Posture Company Overview German-based, international reinsurance company Leader in reinsurance business since 1880 Challenges Increase the security of its computer network Become compliant with Global Information Security Framework (GISF) Automate manual auditing process, saving time and virtually eliminate the possibility of human error Altiris Solution Altiris Security Expressions™ Results Auditing process automated, resulting in dramatic time savings Automation helped eliminate human error Helped become compliant with GISF and other policies Security improved, ensuring only authorized applications are installed Assures password authentication and authorization are being used correctly

39 39 Meet Compliance Demands Company Overview Global leader in the office furniture industry Employs approximately 14,000 Serves its customers through network of independent dealers Challenges Meet software license compliance requirements/deadlines Improve patch management efficiency and effectiveness Implement a common global services approach Reduce TCO of IT assets Align IT with corporate Sarbanes-Oxley initiatives Altiris Solution Altiris® Total Management Suite™ including: Client Management Suite™ Server Management Suite™ Asset Management Suite™ Results Achieved software license compliance for Sarbanes-Oxley Lowered total cost of ownership of IT assets Increased security levels of PCs across the company Increased visibility of IT assets and licensing agreements


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