2 It evaluates the current activities. ContextCurrent activitiesThe proposed research is an optional addition to the current activities.It evaluates the current activities.ResearchWhat’s going on?Across BC we are working very hard to improve the quality of care. NSQIP, culture survey, CCM, and others like efficiency and LEANSpeak to the importance and significance of this work, WHY it matters: to improve care for patients, Collecting data on our outcomes allows us to improve. It helps us make improvement a normal, ongoing part of work.Why are unique?- Large – scale interventionsHigh Quality data sourcesNot as many interventions as other provinces/ countriesWhy publish? to promote our work, add to existing knowledge. Greatest gap in literature is the connection between culture and NSQIP- We have 24 hospitals enrolled in NSQIP and 14 that have done a culture survey. We see some advanced work in regard to the Surgical Safety Checklist. We have structures in place to learn from each other. We should be really proud of what we’re doing in BC.
3 BackgroundSafety culture = shared beliefs and patterns of behaviour that determine how we work together to achieve quality care.Safety culture affects patient outcomes. Communication breakdown patient harm.Safety culture is also important for its effects on provider experience.[Safety culture is] the product of individual and group values, attitudes, perceptions, competencies and patterns of behaviour that determine the commitment to, and the style and proficiency of, an organisation’s health and safety managementTeamwork and relationships between providers of different professions have received considerable attention for their effects on care (Mazzocco, Petitti et al. 2009).There is strong evidence for the connection between culture and items such as staff turnover and job satisfaction (Huang, Clermont et al. 2007). Working conditions, particularly nurse working conditions, are also proven indicators of patient outcomes (Thomas, Sexton et al. 2005).There is a three way connection between culture, provider experience and patient outcomes which this study hopes to address.
4 Why Participate?To be part of new research that looks at the role of culture in BC (The aggregate findings from all sites will be published)To receive your own results. Quantify the effects of culture at your hospitalAnswer the question ‘Is it worth investing in culture interventions?’Identifies ingredients for successful culture change.Novel contribution to the academic literature.Promotes the work of the BC surgical community: brings to light of others the work that is already being done in BCAssesses the impact of culture on patient and provider experience in BC by answering the question 'Does culture matter?'Evaluates the potential improvements in patient and provider experience as a result of culture interventions; in other words, 'Is it worth investing in culture interventions?'Identifies the mechanisms and causal ingredients of successful culture initiatives: traces the process of change of culture to identify the key factors for the changeProvides an opportunity to make a novel contribution to the academic literature : while there is evidence on the link between culture and either patient outcomes or provider experience, the three-way association has not been studied, also there’s little evidence on effectiveness of culture interventions or causal ingredients for culture change.In order to conduct this research at a provincial level we must work together. That’s the scale at which we have the best opportunity to produce novel findings.An additional benefit of participating in this work is the ability to say that your data is reflected in the findings. “This applies to our hospital”
5 Research QuestionsIs safety culture in surgical departments in BC correlated with clinical outcomes, rates of adverse event reporting, overtime, sick time and/or staff turnover?Can a conscious effort to change safety culture lead to culture change?
6 Time frame for data collection Data RequestedVariableMeasured byFormatTime frame for data collectionSafety CultureSafety Attitudes Questionnaire (SAQ) and OR collaboration questionAverage of each domain on SAQ + total culture score.Provincial averages of OR collaboration question.Spring 2012Wave 2 pendingClinical OutcomesNSQIP data (11 variables)Aggregate rates of each post-operative outcomeJuly 2011 onwardsAdverse event reporting ratePatient Safety Learning SystemNumber of adverse events reported at each severity level (0-5) in each unitStaff OvertimeHealth Authority HRTotal overtime hours and total hours worked in each surgical unitStaff Sick timeTotal sick time hours and total hours worked in each surgical unitStaff TurnoverRate of staff turnover in surgical unitsCulture Improvement10 questions completed by surgical unit leads.Record of culture improvement activityFall 2013
7 Data Analysis – Q1 (2012 & 2013)Is safety culture in surgical departments in BC correlated with clinical outcomes, rates of adverse event reporting, overtime, sick time and/or staff turnover?Is culture correlated with clinical outcomes?Is culture correlated with the rate of adverse event reporting?Is culture correlated with the level of overtime?Is culture correlated with the level of sick time?Is culture correlated with staff turnover?Do correlations exist among any of these five elements of health services (clinical outcomes, rate of adverse event reporting, overtime, sick time, and staff turnover)?
8 Value of Q1We would be able to provide evidence whether culture matters in BC and in your hospital with YOUR data.3 way association between safety culture, patient outcomes and provider experience.Culture distribution across units and hospitals. Is culture local or is it more/less similar across the province?Identify disconnect in perception of teamwork between surgeons, nurses and anesthesiologists.We would be able to know the value of culture in health institutions – this helps us direct funding better to valuable factors in order to ensure patient safetyIs culture local or is it more/less similar across the province?Addresses the 3-way connection talked about earlierDo all professions have similar perception of teamwork, if not, why? Gender? Hierarchy?
9 What Q1 adds to literature? Makary et al. 2006Our study
10 What Q1 adds to literature? Safety CulturePatient OutcomesProvider Experience2010Our Study
11 What Q1 adds to literature? 2006Our Study2008Units% who agree or strongly agree that “disagreements are handled appropriately”
12 Data Analysis – Q2 (2013)Can a conscious effort to change safety culture lead to culture change?Are there changes in culture and the five elements of health services over time?Are changes in culture associated with culture improvement efforts?What elements of the improvement process, or the process of implementing culture interventions, are the causal factors in observed changes in culture?
13 Value of Q2Will provide evidence on the effectiveness of culture interventions.Identifies the mechanisms and causal ingredients of successful culture initiatives.Will provide powerful insight when designing future culture improvement initiatives in the health care sector.Are the culture interventions working? Are they leading to change in culture and health service elements?How are they making a difference? What particular factor(s) or ingredient(s) is responsible for the greatest positive culture/ health service change?How can we use this knowledge to design future interventions?
14 What Q2 adds to literature? 20132010Neily et al.
15 How can I be involved?Health authorities and physicians are invited to enrol and agree to submit data starting in Spring 2013.Health authorities and physicians are invited to be co-investigators.Identify one individual to act as a research liaison.
16 Next steps… Return the Research Enrolment Form to RBrooke@BCPSQC.ca EthicsUBC BREB approvedBCPSQC will be responsible for all HA Ethics applicationsData Submission – March 2013
17 THANK YOU! Rebecca Brooke More Information:Contact:Rebecca BrookeTel: (604)
18 FAQ Hospital level vs. Unit level? Aligning time frames? Privacy? This study is a multi-hospital study performed at the unit level. We have taken into account the fact that different data is available at different levels and appropriate tools will be used to make data comparisons possible.Aligning time frames?NSQIP data monthly (annual year), HR data biweekly (fiscal year), SAQ cross-sectional. Appropriate tools will be used to align time frames for comparisons/ correlational analysis.Privacy?We will be using aggregate data to see trends at a provincial level, so individual hospitals will not be singled out.