5. Monitor and manage 9000+ servers 30+ Azure Hosted Services 10 global data center facilities & 6 domains 110+ internet web sites & 6,900+ databases Generate 3,000+ OpsMgr alerts and Service Manager incidents per day Microsoft.com Windows Update / Microsoft Update The Windows Store MSDN Technet Windows Intune System Center Advisor Visual Studio Online Tofino GSM And more….

6. Tier 1 40 vendors split between Redmond and India 24 / 7 15-minute SLA to resolve or escalate 1 Full Time Manager Tier 2 4 vendor service engineers 24 / 7 SLA varies by severity 1 Full time Tier 2 Manager Tier 3 / 4 4 Full time Service Engineers PM / Service Manager 1 Full time PM/Architect 1 Full time Service Manager

7. Inside  Out App level monitors based on events and/or counters Web WS DB Monitor 1 Monitor 2 Monitor 3 Monitor 1 Monitor 2 Monitor 3 Monitor 1 Monitor 2 Monitor 3 Custom MPs for Unique application events HW, OS, and service component monitoring through retail MPs

8. Web Application IIS SQL Windows Hardware Infra Operations Manager 2012 OpsMgr Agent Inside  Out App level monitors based on events and/or counters Web WS DB Monitor 1 Monitor 2 Monitor 3 Monitor 1 Monitor 2 Monitor 3 Monitor 1 Monitor 2 Monitor 3 Custom MPs for Unique application events HW, OS, and service component monitoring through retail MPs

9. Outside  In External probes / Synthetic Trans HTTP Probes (SCOM) Uses same tools as SynTran Synthetic Transactions (SCOM) Test core user paths in UI with Synthetic Transactions Web Service with Client UI Web Service Only S1 S2 S3 S4 S1 S2 S3 S4 Expose secured web page that performs API level tests and returns result codes. Test for event codes with HTTP Probes

10. How M&M thinks about monitoring Outside  In External probes / Synthetic Trans HTTP Probes (SCOM) Uses same tools as SynTran Synthetic Transactions (SCOM) Test core user paths in UI with Synthetic Transactions Web Service with Client UI Web Service Only S1 S2 S3 S4 S1 S2 S3 S4 Expose secured web page that performs API level tests and returns result codes. Test for event codes with HTTP Probes Web Application IIS SQL Windows Hardware Infra Operations Manager 2012 OpsMgr Agent 3 rd Party URL Monitor Custom Dev URL Monitor HTTP Probes

11. How M&M thinks about monitoring Outside  In External probes / Synthetic Trans HTTP Probes (SCOM) Uses same tools as SynTran Synthetic Transactions (SCOM) Test core user paths in UI with Synthetic Transactions Web Service with Client UI Web Service Only S1 S2 S3 S4 S1 S2 S3 S4 Expose secured web page that performs API level tests and returns result codes. Test for event codes with HTTP Probes Web Application IIS SQL Windows Hardware Infra Operations Manager 2012 OpsMgr Agent 3 rd Party URL Monitor Custom Dev URL Monitor HTTP Probes

13. Test TypeExecuted byAlertingAvailability Reporting URLGSMA failure of this test indicates a problem with one or more networks, sites, or servers Provides availability % seen by users of that region VIPInternal Watcher Nodes (Management Pools) A failure of this test indicates a problem with one or more servers belonging to this site Provides availability % specific to this site. DIPInternal Watcher Nodes (Management Pools) A failure of this test indicates a problem with a specific server Provides availability % specific to this server.

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