7 Deployment, Remediation, and Migration Planning and deployment of modern infrastructure, platform, and servicesRe-host, Replace, Rebuild, Refactor, Retire legacy applications and servicesMigration and onboarding of users, applications, and operational processesEnd-to-end governance to ensure execution in phases according to business priority, compliance, and risk management
13 Windows Servers 2003 SP2 CSA program Program details including pricing, customer ready presentation and proposals are available onYear 1 Floor price: US$300K for up to 100 serversYear 1 Ceiling price: US$3.5M for 2000 Servers and moreNo reinvest offer has been announced (Credit for MCS/Partner led migration)Any questions: Custom Support Discussion Yammer Group and Custom Support Operations Team
14 Useful LinksGartner report: Make Migration From Windows Server 2003 a Priority, Before Support Ends in July 2015IDC whitepaper: Why You Should Get CurrentForrester's Total Economic Impact of Microsoft Windows Server 2012 R2
17 Windows Server Performance and Troubleshooting Package Package Outcome:Improved Windows Server performance analysis, baseline setting and troubleshooting knowledge and skills.Proactive ServicesOutcomeService DetailsDurationPerformance Review for Windows Server(Assess)Provides important insight into the performance, configuration and stability of targeted Windows Servers and helps you to understand the resources utilization of the applications and/or services running inside.During this engagement, a Microsoft Premier Field Engineer will work with your team to collect performance data and build a performance baseline (up to 4 servers). A key function of this engagement is the deep knowledge transfer and skills development through side-by-side working sessions.Four days (2 days on-site / 2 remote)Chalk Talk - Windows Troubleshooting Tools and Techniques(Educate)Provides basic knowledge and understanding of the popular troubleshooting techniques and tools needed to identify and solve issues on Windows Server environments.The session is delivered via slides and live demos, where the focus of the delivery is on live demos of the tools accompanied with in depth explanations targeting:• How to use available toolsTroubleshooting approach scenarios.• Collect and analyze log traces to troubleshoot Windows Server.• Identify action plans to troubleshoot Windows Server components.One day on-siteChalk Talk - Windows Server Troubleshooting using Sysinternals ToolsProvides advanced knowledge and understanding of the Windows troubleshooting techniques based on Sysinternals tools.Upon completion of this session, students will be able to analyze issue with greater accuracy, gather data for deeper analysis and identify the root cause of the problem.The Seminar is delivered via slides and live demos, where the focus of the delivery is on live demos of the Sysinternals tools and real-world examples.
18 Active Directory Recovery and Dependency Package Package Outcome:Learn how to identify and develop Service Maps to document dependencies, cross functional areas and accountability.Develop technical recovery steps for your Active Directory environment.Creation of end-to-end Active Directory recovery plan for your organization.DeliverablesOutcomeService DetailsDurationPOP: Service Map – Active Directory(Optimize)The IT Service Mapping solution provides the key skills to model and understand the service relationships and dependencies for a given workload or service. It provides a method to visualize and identity key supporting services, technology and processes in support of a successful Active Directory migration.Collaborate to develop a Service Map of your AD environment identifying dependencies, cross functional areas and accountability.Provides training using Service Map processes and tools to enable ability to apply skills across other IT service areas.Five days on-siteActive Directory Recovery Execution Service(Operate)Provides help to your organization to review common disaster recovery scenarios, determine the risks posed to your business and execute the recovery steps needed to recover from disaster.Side-by-side working session in your lab environment to review the common scenarios and recovery options. This engagement will allow your team to build a fully tested and timed disaster recovery plan which will significantly reduce the time it takes to recover from disaster scenarios impacting Active Directory.Four days on-site / one day remoteActive Directory Recovery PlanningCreation of Active Directory Service centric recovery plan focusing on technical, operational, and communication aspects to identify roles and responsibilities across your IT organization.Integrates developed AD service map and technical recovery steps into an end-to-end Active Directory Recovery plan for your organization, identifying key communication contacts, timeframes and process loop in support of maintain.Two days on-site / one day remote
19 Windows Server Application Dependency Assistance Package Outcome:Learn how to identify and develop Service Maps to document dependencies, cross functional areas and accountability for applications hosted on Windows 2003 Servers.Targeted side-by-side assistance to with application compatibility testing and remediation.DeliverablesOutcomeService DetailsDurationPOP: Service Map - Application(Assess)The IT Service Mapping solution provides the key skills to model and understand the service relationships and dependencies supporting your client desktop migration project. It provides a method to visualize and identity key supporting services, technology and processes in support of a successful migration and on-going client support.Collaborate to develop a Service Map of your Windows supported application environment to identify dependencies, cross functional areas and accountability.Provides training using Service Map processes and tools to enable ability to apply skills across other IT service areas.Identifies key communications and creates a continual feedback loop that helps groups to develop and support ongoing improvements.Five days on-siteDedicated Support Engineer assistance with Windows Application Compatibility Testing(Optimize)The Dedicated Support Engineer will assist with Application Compatibility testing and remediation in support of your client Windows Server migrations. Also will collaborate with team SMEs to provide contextual assistance and knowledge transfer in support of application packaging.Provide assistance with MSI packaging and Application Sequencing (Virtualization).Act as an escalation point for technical issues related to Windows-installable applications.Assist with application testing and remediation.Provide coaching for client SMEsSix Weeks on-siteSchedule to be determined
20 Windows Server Operations and Governance Package Outcome:Identify operational and technical improvements to align with recommended practices for reoccurring and regular tasks, responsibilities and roles in support of a Windows Server environment.Review existing Windows Server security practices and develop remediation plan to address gaps and integrated operational and technical improvement recommendations.DeliverablesOutcomeService DetailsDurationRoles and Knowledge Management for Windows – Tier 1(Optimize)Improved service availability through proactive operational and technical management.Implement solutions that encompasses many years of Microsoft IT experience in maintaining mission-critical services based on Windows Server.Detailed operational and technical knowledge and skills development focused on preventative maintenance and adoption of daily, weekly, monthly tasks, responsibilities and role assignment.Drive accountability and improve the effectiveness of IT staff through defined roles and responsibilities.Two Weeks on-siteOffline Assessment for Windows Server Security (OAWSS)(Assess)Gain valuable insight into the security of your Windows Server environment by proactively diagnosing issues and risks of operating system configuration and security processes.The key technology, people, and process areas in your Windows Server and Network environment are analyzed against recommended practices established from thousands of customer assessments.Four Days on-siteSecurity and Role Integration PlanningCreation of Windows Server operations guide to address security remediation items and integrate recommended operational tasks and responsibility assignment.Integrates Roles and Responsibilities recommendations to target discovered Windows Server security issues and risks.Two days on-site / one day remote
21 Windows File Services Upgrade Assistance Package Outcome:Assess current Windows File Services environment and provide targeted remediation assistance.Collaborative planning and assistance during customer-led Windows File Services upgrades.DeliverablesOutcomeService DetailsDurationRAP as a Service Plus for Failover Clusters(Assess)Provides a point-in-time snapshot of health and risk issues regarding your Windows Failover Clusters. A detailed analysis and will be completed by an accredited engineer.Focused on reducing support costs by exposing configuration and operational issues before they affect your business.RAP as a Service for Windows Failover Cluster is a proactive service delivered by a Microsoft accredited engineer to diagnose potential risk and health issues with your Failover Cluster deployment.Remote analysis and on-site summary presentation and remediation item planning session.Remote data collection and analysisTwo days on-siteDFS Namespace and Replication Health Check – Tier 1The DFSn/DFSr Health Check is designed to evaluate and assess a production DFSn/DFSr single forest deployment. This review includes analysis issues relating to configuration, performance, and other common issues.During the review, hands on knowledge transfer of the production environment is conducted as well as troubleshoot techniques to empower the support staff.A detailed report identifying findings and recommendations will be provided.Two days on-site and one day remoteChalk Talk - Windows File Services Integration(Educate)Provides basic knowledge and understanding of Windows File Services features, such as FSRM and SMB 3.0. Also addressing the working interrelationships of Failover Clustering and DFS N/DFS R integration.The seminar is delivered via slides and live demos, where the focus of the delivery is on live demos accompanied with in depth explanations targeting Failover Clustering, Windows File Services management, FSRM features, Dynamic Access Control, File Classification Infrastructure, SMB 3.0 and DFS N / DFS R.One Day on-siteDedicated Support Engineer assistance with File Services Upgrade(optimize)The Dedicated Support Engineer will assist with Windows File Services and Failover Clustering upgrades and remediation as part of your Windows Server migrations. Also will collaborate with team SMEs to provide contextual assistance and knowledge transfer.Assistance with identification and remediation of existing issues and roadblocksProvide assistance with File Services Upgrades (i.e., Failover Clustering, Windows File Services management, FSRM features, Dynamic Access Control, File Classification Infrastructure, SMB 3.0 and DFS N / DFS R).Six Weeks on-siteSchedule to be determined