1. Sharing Good Practice in Quality
Sharing Good Practice in Quality. The New Quality Code and its Effect on Staffordshire University Processes and Practices
Rebecca Penny, Director of Quality Enhancement and Standards

2. To provide an overview of recent developments in UK HE Quality Assurance landscape:
Quality Assurance Agency for Higher Education
The UK Quality Code for Higher Education
Higher Education Review
Mapping of the Quality Code at Staffordshire University

3. The Quality Assurance Agency for Higher Education

4. Quality Assurance Agency for Higher Education
QAA’s mission is to safeguard standards and improve the quality of UK higher education
The Agency works with higher education providers to develop reference points and guidance which are used by all providers
QAA conducts reviews and publishes reports detailing the findings of those reviews

5. UK Quality Code for Higher Education

6. UK Quality Code for Higher Education
The UK Quality Code for Higher Education (the Quality Code) is used to assure the standards and quality of higher education in the United Kingdom. It is developed and maintained by the Quality Assurance Agency for Higher Education (QAA) through consultation with the higher education sector and is used by individual higher education providers to ensure students have the high-quality educational experience they are entitled to expect.
QAA, ‘The UK Quality Code for Higher Education: A Brief Guide’, 2012

7. UK Quality Code for Higher Education
Setting and maintaining academic standards
Part A
Assuring and enhancing academic quality
Part B
Information about higher education provision
Part C
Expectations:
Things higher education providers expect of each other and which the general public can expect of all higher education providers
of ‘sound practice’
Replace precepts
Indicators

8. All students are treated fairly, equitably and as individuals.
Staff are supported, enabling them in turn to support students' learning experiences.
Students have the opportunity to contribute to the shaping of their learning experience.
Sufficient and appropriate external involvement exists for the maintenance of academic standards and the quality of learning opportunities.
Students are properly and actively informed at appropriate times of matters relevant to their programmes of study.
Overarching values
All policies and processes are regularly and effectively monitored, reviewed and improved.
All policies and processes relating to study and programmes are clear and transparent.
Strategic oversight of academic standards and academic quality is at the highest level of academic governance of the provider.

9. Chapters of the Quality Code
Part B: Assuring and enhancing academic quality
B1: Programme design and approval
B2: Recruitment and admission to higher education
B3: Learning and teaching
B4: Enabling student development and achievement
B5: Student engagement
B6: Assessment of students and recognition of prior learning
B7: External examining
B8: Programme monitoring and review
B9: Academic appeals and student complaints
B10: Managing higher education provision with others
B11: Research degrees
General introduction
Part A: Setting and maintaining academic standards
Part C: Information about higher education provision

10. The Quality Code Jigsaw
Oct 2011 Chapter B7: External examining
Mar 2012 Part C: Information about higher education provision
Jun 2012 Chapter B11: Research degrees
Chapter B5: Student engagement
Sep 2012 Chapter B3: Learning and teaching
Dec 2012 Chapter B10: Managing higher education provision with others
Mar 2013 Chapter B4: Enabling student development and achievement
Apr 2013 Chapter B9: Academic appeals and student complaints
Oct Part A: Setting and maintaining academic standards
Chapter B1: Programme design and approval
Chapter B2: Recruitment and admission to higher education
Chapter B6: Assessment of students and recognition of prior learning
Chapter B8: Programme monitoring and review

11. UK Quality Code and Collaborative Provision
Chapter B10, Managing Higher Education Provision with others, describes what is expected of UK degree-awarding bodies managing educational arrangements delivered or supported by a partner institution.

12. UK Quality Code and Collaborative Provision
B10 covers all forms of working with others from placement activity to franchise and accreditation arrangements and joint and dual awards.
B10 does not address the quality of learning opportunities provided through collaborative working – this is covered by the other chapters in Part B of the Code.

13. UK Quality Code: Chapter B10 Expectation
Degree-awarding bodies take ultimate responsibility for academic standards and the quality of learning opportunities, irrespective of where these are
delivered or who provides them. Arrangements for delivering learning opportunities with organisations other than the degree-awarding body are
implemented securely and managed effectively.

14. UK Quality Code is available at:

15. Higher Education Review

16. Higher Education Review
Method used by QAA from to check how well HEIs in England and Northern Ireland make sure the education they provide is of a high quality and the correct academic standard.
Covers both on-campus provision and programmes delivered at partners.

17. Stage 3: Publication of Review Report
Higher Education Review
Stage 1: Desk-based review of documentation submitted by provider and its students
Stage 2: Visit to the provider to meet staff and students, investigate themes further and form conclusions
Stage 3: Publication of Review Report

18. Higher Education Review
Risk-based approach:
Time between reviews varies depending on past track record (4 or 6 year interval)
Size of review team varies according to scale of provision (minimum 2 reviewers, maximum 6; to include at least 1 academic staff reviewer and 1 student reviewer)
Duration of visit varies – between 1 and 5 days

19. Review Judgements Judgements are made on how each HEI:
sets and maintains threshold academic standards
manages the quality of students' learning opportunities
enhances its educational provision
manages the quality of its public information

20. Higher Education Review – Enhancement Themes 2013-15
Student Involvement in Quality Assurance and Enhancement.
Student Employability.

21. Staffordshire University’s next Review by the QAA is due in 2016-17

22. Review of Overseas Provision – conducted on a country by country basis
Other QAA Reviews
Review of Overseas Provision – conducted on a country by country basis
2012: China
2011: Singapore
2010: Malaysia
2009: India
2008: Cyprus
2007: Hong Kong

23. Mapping of the Quality Code at Staffordshire University

24. The University’s approach to Quality Assurance
and Enhancement involves taking deliberate steps to bring about continuous improvement in the learning environment in a context of a culture of reflection. This leads to innovation and change in the quality of student learning opportunities and experience. The university will ensure that quality assurance processes are fit for purpose, enhancement-led and that continuous improvements will be fostered and supported.
Staffordshire University, Academic Strategy

25. Quality Code Mapping – Priority Areas 2013-14
B5: Student engagement
B6: Assessment of students and recognition of prior learning
B7: External examining
B10: Managing higher education provision with others
B11: Research degrees
Part C: Information

26. Quality Code Mapping
Staffordshire University’s Quality Committee is overseeing the mapping process.
Quality Committee is establishing Working Groups to support it in this task.

27. Quality Code Mapping - Considerations
Where are we now?
Are any changes required to ensure compliance with the Expectations and Indicators outlined in the UK Quality Code?
How will any changes affect on-campus provision/partners?
Timescales for changes.
Examples of good practice.

28. Mapping of Chapters – some initial findings
Requirement to undertake periodic due diligence on all partners – not just at the beginning of the relationship (B10)
Introduction of annual review of partner publicity material (B10 and Part C)
Revisiting role descriptors for University Programme Advisors, Partnership Managers etc. (B10)

29. Mapping of Chapters – some initial findings
Revising collaborative agreement template (B10)
Reviewing External Examiner Report form (B7)
Ensuring the Student Voice is heard and that students are represented on all educational committees (B5)

30. Communicating Progress to Partners
The Quality Enhancement Service will work with the Partnerships Office and Partnership Managers to keep our partners updated on developments.
Please let your Partnership Manager know if you have any comments/queries.

31. Questions?