2 Aperian Global Overview Aperian Global is a global consulting, training, and web tools firm, expert in facilitating talent development and business transformation across borders.We partner with our clients to:Enable leaders, managers, and employees to see and seize global opportunitiesMobilize resources to successfully execute global strategyCreate human integration solutions to cross-border challengesSynthesize and integrate global knowledge and lessons learnedLeverage global talentGrow the capacity to innovateEquip people with skills, knowledge, and insights to succeed in globally diverse environments2
3 Practice Areas Global Talent Development Global Assignment Services Global LeadershipGlobal TeamsGlobal Diversity & InclusionGlobal InnovationExecutive CoachingGlobal Business TransformationGlobal Joint VenturesGlobal Outsourcing/OffshoringGlobal CollaborationGlobal ProjectsGlobal Assignment ServicesCandidate AssessmentThriving in Country XVirtual Country BriefingCoachingRepatriationGlobal Business TrainingWorking GloballyWorking Effectively with Country XWeb Toolse-Learning modulesAssessment ToolsGlobeSmart®3
6 Aperian Global Service Overview “The single greatest cause of difficulties in global business transactions is not a lack of technical expertise, hard work or good intentions – it is a lack of ‘people skills’ for relating successfully across style differences attributed to factors such as national culture, organizational culture, job function, and personality.”Ernest Gundling, PhD, author of Working GlobeSmart
16 Aperian Global Service Overview: Thriving in a New Culture Training program designed to equip short- or long-term international assignees and their family members with practical skills and resourcesInteractive session that focuses on the specific needs of the participantsGoes beyond the “do’s & don’ts” to learn proven strategies that assist participant to:decode cultural differencesbuild trust with local nationalscommunicate effectivelyaccomplish personal & professional goalsLed by facilitators with international assignment experienceFace-to-face delivery pre-departure or post-arrival, anywhere in the worldIntegrates GlobeSmart®Available for spouses/ partners and kids /teens
17 Key Program Topics: Thriving in a New Culture Cultural Foundations of Your New CountryUncover the unwritten rules and explore the core themes that influence behaviors in the new cultureLearn how to increase effectiveness in business and social situations in the new cultureDecoding Cultural BehaviorExplore the fundamentals of how culture shapes the way we live and workLearn the key cultural dimensions in order to identify and bridge cultural gapsGain tools that will facilitate the reading of cultural behaviorAdapting to a New CultureReview common transition challenges and how they may apply to the adjustment process professionally and personallyDevelop specific practical strategies to ease adjustmentApplying the Lessons LearnedApply lessons learned to sample situations most likely to arise in the new countryCapture the key insights from this session that can be referenced and utilized during the international assignment
18 Challenges of Working Globally Language barriersProblem solving anddecision makingUnderstanding protocolAchieving an effectiveglobal-local balanceMotivating and creatinga sense of urgencyTime zones and distanceBuilding relationshipsacross cultural differencesVirtual communication ( , teleconferences)Resolving conflictLeading a virtual teamOur Program Targets Key Global Challenges
31 GlobeSmart is a resource for anyone who… Works on a global teamIs on an international assignmentHas global job responsibilitiesWorks with employees from diverse cultural backgroundsCommunicates across time zonesWorks on outsourcing projects worldwide
32 GlobeSmart FeaturesInstant access to advice on how to do business with over 65 countries.Over 50 topics available to research within each country.Available to any user 24/7.
33 GlobeSmart Assessment Profile (GAP) GlobeSmart FeaturesGlobeSmart Assessment Profile (GAP)Take a quick survey and learn your work style profile.Your profile will be displayed on six key dimensions that significantly impact business behavior.
34 Understanding Your Profile GlobeSmart FeaturesUnderstanding Your ProfileView video scenarios that illustrate the six cultural dimensions.Use exercises to further your understanding.
36 Invite colleagues or select countries to compare. GlobeSmart FeaturesGAPInvite colleagues or select countries to compare.Select a combination of profiles to view on the chart. Each screen will display up to 10 profiles.Read advice on how to bridge style gaps between colleagues and/or cultures.
37 GlobeSmart Features Select a Focus Area Brings together a list of appropriate topics related to your business objectivesi.e. Improving Teamwork, Managing Employees, Traveling & Getting Around
38 GlobeSmart Mobile Application The following features of GlobeSmart are available on your mobile device:Summary Key Points for all GlobeSmart Country Content pagesSummary Key Points for all GlobeSmart Global Advice contentOn the iPhone, you will also see a link to our Global Business Spotlight podcast page, so you can hear podcasts from some of Aperian’s thought leadersTo access GlobeSmart on your mobile web browser, visit:Log in with the same information you use to access GlobeSmart.
39 What – So What – Now WhatA tool to help you identify the underlying cultural issues, the impact and what to do nextWhatSo WhatNow WhatCultural dimensions impacting issuePotential issues that could ariseStrategies to minimize the gapWhat are the key cultural differences that may impact your interactions?What is the potential impact of these differences to you / your job?What strategies could you apply to minimize the cultural gap and achieve better results?SITUATION: You are on a team call where remote colleagues are quiet and not participating.WhatSo WhatNow WhatDimensions playing a role:StatusRelationshipIndirectRestraintImportant information not sharedUnaware of potential issuesDelays or missed deadlinesFrustration, unhappy customers or teamMore focus on relationship-buildingSend agenda / materials in advancePre-meeting with key individualsTake turns during callConfirm key points at end of callSend meeting minutes afterwardsSITUATION: You are on a team call where remote colleagues are dominating the discussion.WhatSo WhatNow WhatDimensions playing a role:EgalitarianTaskDirectRiskImportant information not sharedUnaware of potential issuesDelays or missed deadlinesFrustration, unhappy customers or teamTake initiative to share input and ask clarifying questionsInject your ideas and opinions to the discussionOffer to facilitateMake suggestion to team to use conference call ground rules
40 General Advice for Working Globally Developa Range of ApproachesIdentify ways to “style switch” or use a “Third Culture” WayBe Awareof Your IcebergBe aware that you may be making judgments that work in your culture;Consider alternative interpretationsConstantlySeek Advice and Enhance KnowledgeTalk to a “cultural bridge”, read, use GlobeSmartMy Action Plan22.214.171.124.5.