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Presentation on theme: " MICROS - FIDELIO Opera Hotel Edition Functionality changes from V3 to V4."— Presentation transcript:

1 MICROS - FIDELIO Opera Hotel Edition Functionality changes from V3 to V4

2 Welcome to Version 4 This presentation will take you through the new features available in Version 4 of Opera. This will get you ready for your upcoming upgrade.

3 Opera PMS – what‘s new? Profiles  Advanced Relationships  New buttons in the Profile Options Rate Query  Primary Relationships population  Turnaway, now with country and postal code  LOVs now with multiselect  Average / Total / First Night Rate display Reservations  Source Main Group now available  Hyperlink on room type and room in RSEDIT  New options in Add On Screen  Profile selection in Multiple Payment Screen  Multiple CRS numbers  Guest message screen enhanced  Locators available for checked out guests Reservations  Colours – Reservation, VIP or Market  New Reservation Type configuration options  Room move – parameter setting for default return status  Custom Reference  Global Alerts Rates  Rates per person – Added value setting  Rate details split  Rate code routing Housekeeping  Facility Management screen enhanced  Turndown Functionality  Enhanced expanded view

4 Opera PMS – what‘s new? Quick keys and Miscellaneous  Room plan  Dashboard  Wakeup calls  Floor plan  Track It  Logbook Cashiering  Privileges  Pre and post Stay charging  Auto post to No Show Reservations  Post charges to Cancels and no shows  Auto Checkout to AR  Shift drop negative Amount Parameter  Number of copies per receipt type  Open folio  Routing by percentage  Credit card rebate validation  Scheduled Checkout  Moved phone Details Option  Early departure handling with calculation rules  Multi user cashier login  Compulsory Check number  Automated No Show Posting  Scheduled Credit Card Authorisation

5 Opera PMS – what‘s new? A/R & Finance  Finance Charges  Auto Assign AR numbers  AR postings in cashier journal  Search by credit Card in Journal and History  End of month reminder Cycle Reporting  Report configuration  Shift Report configuration  Report Scheduler  Number of copies fix Configuration  User configuration  Password validation  Password lockout General  Trace file generation  Login Page  Supervisor Password Change

6  Realtionships now made easier with the possibility to remove Advanced Relationship handling Profiles - Relationships

7  Primary Relationships population – each time a profile that is attached to a company or agent is selected the company/agent name will populate automatically. The negotiated rates that are attached to all linked Profiles will be displayed on the Rate Grid  Turnaway now also allows the entry of country and postal code  Multiselect LOVs Rate Query

8  If the average rate button is ticked the rate grid will show the total rate/no of nights  The total rate will show the rate X no of nights  In the case of rate change this will show you the rate for the first night only Rate Query

9  Source Codes can now be selected via the Source Group – as known earlier with the Market Code and Market Group  New Hyperlink on room type and room in Reservation Screen, that takes you directly to the configuration details  Multiple CRS/GDS numbers can now be entered on a single reservation with the added possiblity to search for all CRS/GDS numbers of a single reservation Reservations

10  New options on the add on screen Reservations – Add On Options

11  Profile selection in multiple payment screen Reservations – Multiple Payments

12  Enhanced guest message screen to facilitate message entry and view Reservations - Messages

13  Locators now available for checked out guests Reservations - Locators

14  New options on reservation type configuration Reservation Types

15  It is now possible to define what the colour of a certain reservation should represent  If Market Code is selected, the colour will be entered on the Market Code level as known today, if VIP Level is selected an additional colour option will appear in the VIP code configuration. If Reservation is selected; the option to configure free format codes appears in Configuration -> Reservation -> Codes  When choosing Reservation in the parameter setting, the codes are configured as below and can be completely hotel specific Reservation Colors

16  If reservation colours are selected, the colour may be added on the reservation screen  The colour appears both in the Arrival search screen, in the Room Plan and in the Telephone Operator screen Reservation Colors

17  The new functionality of Global Alerts offers the possibility to generate Alerts for all reservations that contain a certain code – like in this example, where every reservation with a LH or SK membership attached will receive an Alert for free access to the executive lounge. Reservations – Global Alerts Hints from Fidelio V6

18  The Custom Reference field also appears on the Rooming List screen, so values can be added directly when entering the names of a group  Custom Reference – this new option allows you to freely define a search value that can be added in the Custom Ref field on the reservation screen. You may then search for the value in the Advanced option of the Reservation Search screen Reservations – Custom Reference

19  If this new parameter is switched on, the rates can be configured as added amounts per person in the Rate Code  The Split button allows you to split an existing Rate Detail in two (3) parts Rates – Value Added Rates

20  On the more fields tab Opera now offers the ability to set a routing for the rate code. The user will be prompted to apply the routing if the rate code is used on a reservation. Rates – Rate Code Routing

21  Simplified Task assignment screen  This screen is only shown if the advanced button is used Housekeeping – Task Assignment

22  No of credits showing  No of rooms  More colours Housekeeping – Task Assignment

23  Facility Management screen has been refreshed to look similar to the rest of the Opera screens  New overview screen of the total number of tasks per room type Housekeeping – Facility Management

24  Turndown now exists as a separate functionality, rather than as part of the tasks when issuing task sheets.  Each room number that is eligible for turndown must be ticked in the room number configuration screen, and the accurate number of credits set up  For full flexibility, turndown can be added or removed on each reservation Housekeeping - Turndown

25  Turndown now has its own menu option in the Housekeeping Management section  To print a task sheet for turn down, simply click on Report and select the number of attendants and the maximum number of credits Housekeeping - Turndown

26 Room Plan Ctrl+F3  The Advance button will give the detailed availability  Detailed Availability  Component rooms can now be seen, rooms that are included in the suites are shown with indent Quick Keys – Room Plan

27 Dashboard Ctrl+ F4  New buttons Quick Keys – Dashboard

28  New and refreshed wake up call screen, showing statuses and clock Quick Keys – Wake Up Calls

29  Enhanced floor plan with user friendly icons and easy configuration Quick Keys – Floor Plan Floor Plan Shift + F5

30  Track It Dashboard  The new functionality Track It allows the hotel to keep track of luggage, lost items and maintain cars for valets. The ticket numbers can be entered, linked to specific reservations and monitored with statuses like „Delivered to Room“ or „Located in Luggage room in West Wing“ Additionally, different Track It entries can be configured to automatically create traces – and of course, all Track It items show with lamps on the Reservation screen Track It

31  The Log Book is here – now all inter-departmental communication and handover can be handled in Opera. Log Book

32  Pre and Post Charges are parameter driven and can be used separately or together – for both of them Rules must be configured  The Rules define the limitations to which reservations can have charges  These Rules will override any other action Cashiering – Pre & Post Charges

33  The Privileges of each reservation will adapt the settings of the Rules, however it is always possible to remove these privileges for specific reservations if needed.  Even if Privileges are granted to a reservation, if the reservation does not comply with the Rules, no charges can be made  Pre Charges can be done as far in advance as configured in the Rules  Post Charges can only be done on the day of departure – if Open Folio is not used Cashiering – Pre & Post Charges

34 Cashiering – Open Folio  Open Folio works in conjunction with Post Charges – this allows you to check out a guest with an open balance.  The Post Charges will be allowed for as long as configured in the Rules  The Open Folio can remain in house for as long as desired  Possibility to search for Open Folios only in the Advanced tab of the Billing Search screen Enhanced PX functionality from Fidelio V6

35  Upon check out a prompt will appear and you can choose to schedule the guest for check out  The balance of the guest folio must be zero in order to be checked out automatically Cashiering – Scheduled Check Out  This new functionality allows guests to be scheduled for check out at a given time, the new check out processor in the Opera Utilities will process these guests to status Checked Out (with a 15 min interval)

36  Cheque number can now be made mandatory for certain transaction codes, this is done by ticking the box Check No. Mandatory on the actual transaction code  Prompt will be returned if cheque number is omitted. Cashiering – Cheque Number

37  Now Opera offers the ability to allow negative cash drop by switching off the parameter for positive cashier drop  To accommodate a natural work flow, the Disable / Enable Phone button has been moved to a tick box in the Print Folio screen Cashiering

38  With functionality Credit Card Rebate Validation switched on, any rebate posting done in a credit card transaction code will be validated against the total debit of the bill.  Reference field also becomes mandatory when negative payments are posted, as with negative postings today Cashiering – Credit Card Rebate

39  Routing limits now also have the percentage option available Cashiering – Routing Limits %

40  Floating Cashiers now available in Opera – any user that does not have a cashier attached is able to login to any cashier that is configured as shared. Cashiering – Shared Cashiers

41  AR Finance Charges allows you to set up a fixed amount to be charged on top of each invoice on a given day of the month  In the AR account type set up, the additional fields will display, allowing you to define the amount or percentage that should be posted. The amount will be posted in the transaction code defined in the parameter setting in the AR parameter group A/R – Finance Charges

42  With the new functionality switched on, whenever a check out is made to City Ledger, Opera will now offer to create the A/R account automatically A/R – Automatic A/R Numbers

43  Postings made in an A/R account now also show in the cashier journal screen  Now Opera has the ability to search for credit card number in the journal screen A/R – Postings in Journal

44  New screen for the reports configuration Reports

45  You can now create your shift reports in a few clicks:  Setup  Report setup  Shift reports  Create the report name and click ok and the screen below appears  In this screen you have a list of all the reports, to add a report to your shift reports; mark them and press add to they move from left to right Reports – Shift Reports

46  Report Scheduler – you can set a time or day when you want certain reports to automatically be print, filed or sent via e-mail Reports Scheduler

47  New user configuration screen  Possibility to define which applications a user can access  A user can be locked out if he enters the wrong password more than 3 times  The password should not be less than 6 figures and it should be a mixture of letters and numbers Configuration

48  New Login Screen Login Screen

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